Customer service is non-existent. All employees need to read Kendall's mission statement.

This dealership sucks just as bad as every other one. I was not explained that they could not hold a car. I had scheduled to view a car I had to drive 4 hours away to see. Thank god I didn't waste my time. They sold it from under me and now I have to recover time on my lost wages! Thanks Kendall Ford! You guys suck. read more

Can you leave a zero star? Let's start with that! I bought an F150 Lightning from them, my first mistake! The truck is great, but I lost my A** on it. That's on me for being an idiot! That said, I've had no issues with the truck except the tailgate. It is flakey and chooses when it wants to open. Since Kendall bought out Roberson, the service is crap! I scheduled my truck to be serviced weeks in advance for the tailgate issue. I drop it off in the morning and they say electrical issues might take time. I give them the ok for overnight.... The next day, by mid day, I start calling. I can't connect with anyone. Finally after demanding result, I get a text message saying call this number. It doesn't work, I leave a message and finally, we're able to connect. They say they have been trying to call me for 24 hours, though I have no record of a call. I call the manager of the store.... I told him that though I can call them, nobody can call me... he says, let me call you back to test that. I received no response. I tried to call them back several times. No response. I called the corporate office, no response. I've dropped 200k with that dealership! Not a dime more. Kendall blows! read more

Took our truck in for some recalls. Got it home they didn't finish the work. Drivers side seat heater stopped working before we left dealership and backup camera wasn't adjusted right. We called them after our 45 minute drive home. They said bring it back next and we will fix everything. Sat at dealership all day. Once my wife went in to pick it up, they claimed they couldn't fix seat heater. Said it was a relay and it was just bad timing that it went out that day and refused to fix it. Told us that they couldn't adjust backup camera. Said put the tailgate back on and that will fix that. The truck has a flatbed on it. Are you kidding me. Great answer service department. We will drive to another town to get recall's or warranty work done. read more

I initially dealt with Mark over the phone, then with Ian when I arrived. While ultimately they didn't have the truck that suited me in stock, I was impressed with the depth of their product knowledge and how they listened to what my preferences were without pressuring me into something I wasn't interested in. Kendall Ford is definitely worthy of your business! read more

Stopped into the Kendall Mazda dealership about a month ago, ready to purchase a Mazda CX-50 Premium Plus and wanting to take a test drive. The salseman said they would have a similar model ready for a test drive later in the day and he would call me when it was ready. I gave him my phone number but he did not give me his business card. The salseman never called. I am going to buy the car in Portland. read more

I purchased a 2024 Tremor F350 to tow my 27' Airstream. I thought it was overkill but the truck has been awesome; best truck I have ever owned. However, I just received a recall notice telling me it is dangerous to tow because of a software issue that may disconnect the trailer brake. Not good. When I called service today, April 20th, I was told I could make an appointment....in SEPTEMBER. That's right, 5 months from now. I could also drop it off and they would work on it "when they could get to it". I asked if this was weeks or months and I could not get an answer. This is unacceptable for a one year old vehicle that cost north of $100K. Do better Kendall. For this fact alone I could not recommend this dealer. If you sell cars you need to service them within a reasonable time. UPDATE: Kendall folks saw my review and called me. David Citron in Service was friendly, apologetic, and very responsive to my concerns. He told me to come in immediately and have the recall addressed. As problematic as the initial response, this step was above and beyond. And much appreciated. I rate this solution A+ and change my rating. read more

Dropped our truck two days early at the main service department for a repair (we were going out of town so we couldn't drop it off on the 9:00 schedule date) stopped by around 3 on the day It was supposed to be worked on to check on the progress. They hadn't even started it yet, but was told it was next in line, so we left went back the next day about the same time, they still hadn't started working on it. I asked them wouldn't it be good Customer Service to call the customer and let them know in that they haven't even started on your vehicle and of course we got the BS saying well we were just about ready to call you. I was told they have no control over the timeframe if the vehicle in front of us is having problems and it is taking them longer to fix. so again we leave 445 we get a call. They can't get to it until hopefully Monday and they would let us know, mind you it will be sitting at their service department for just about a week lousiest Customer Service every time we have taken our vehicles in. There's always been some kind of excuse and to get an appointment with them. It takes months. read more

set an appointment for kendall to do a oil service on my car. they picked it up at 8 45 this morning. i call at 5 45 to see if they would be delivering my car today they state ed they had called many times as i did nit receive any of these I decided to call myself and eind out when they would deliver my car.. I was told at 5.30 that they had no one to deliver it. I told them that I had a medical problem and needed my car after about 45 minutes I told thrm that if someone could drive it to my house I would take that person back to Kendall. This finally ened up with me at my house at 630. I will have to find someone to service my car as I have dealt with roberson since 2003 and with this car since 2022 an have never had this much problem read more

This review is for the service department quick land to be specific. Very unprofessional when you try to ask them questions and just be where they all go on lunch from 12 to one every day so don't try to show up around noon. read more

Speedy, kind, efficient, fixed the issue, and even followed up to ensure things were taken care of. Highly recommend!

we got a mustang from beverely hall and all tho the car is great we received it with scratches and water spots all over the car and when we mentioned it all she said oh "that'll buff out" like maybe so but its a 50k car shouldnt dealer let it leave in prestine condition. but i guess we have to pay more to buff it out car had 200 miles id understand if it was a higher mileage car. read more

First Kendall Ford did not ask for this review like so many other dealerships have in the past. My purchase was such a stress-free experience, that I needed to provide a positive review. From start to finish I never felt any pressure. I explained that as a disabled Veteran that the most important aspect was transparency in the process, and that it be as stress free as possible. They gave fair trade in value for my 2023 Trailblazer RS, and didn't try to upsell me on useless add-ons. This kept the Ranger in my price range and even got the payment better than I was expecting considering the expense of everything these days. From Patrick who took my initial long-winded email, setting the parameters for the trade in and purchase, to my Salesperson Brian. It was a smooth and seamless process. Brian took time to get all the tech set up, and it was never one of those awkward engagements. It was like going over something with your buddy down the street. He even gave me a follow-up call to see how I was enjoying the Truck. This experience was hands down one of the best in 40 years of buying cars and trucks. I chose a Ford Ranger XL 4WD in Velocity Blue and while everyone these days has an opinion; I have nothing but praise for the Ford Team. This truck is a pleasure to drive, even finding myself keeping to 65 MPH between Bend and Redmond just to extend the time behind the wheel. This truck might be what is considered the cheap version, but nothing about it feels cheap. I'm an Infrastructure Engineer, and the technology the truck comes with is just enough for me to enjoy. The seats are hands down the most comfortable that I've sat in, and I don't even miss the heated seats of the Trailblazer. I recently owned a 2022 Chevy Colorado Z71 and the Ranger leaps above it in comfort to me anyhow. The noise in the cab is minimal which was a huge deal for me, and I am looking forward to a long road trip in this truck. Being able to sit at the same level as the full-size trucks is another win, as I now don't feel like I'm being run over by all the lifted trucks here in Central Oregon. Now it's time to mod it, and since it's the XL, I can customize it to my taste, yet it doesn't feel like a stripped-down truck. On order are some Icon Matte Black Vector 6 Wheels, a Tonneau cover, and some window Vent Shades will help personalize it. Window Tint, Ford Tow Package, and bug guard to come later. Do your homework, prepare for the visit, and I say you also will enjoy the process as much as I did. Zero buyers' remorse and that says a lot, because it's been years since I enjoyed a vehicle purchase this much. read more

See all

I took my Ford into the dealership because Ford knowingly put a faulty transmission in it. After several hours they told me they couldnt fix it and, while I drove it there after they were done the car was undrivable. I realize that the dealer isnt at fault for the tranny but, they didnt have to make it worse in my opinion. read more

The finance guy was not accommodating at all too pushy, wasn't friendly or warm probably won't go back and get another car not from that place read more

Brian Joel senior master technician at kettle Ford is an outstanding mechanic pro providing exceptional customer service. Brian has been servicing my 1992 Ford E150 t van for many years. With 391,000 miles he keeps my van in new condition all the time.. thank you Brian for your exceptional service keeping our van maintained. read more

I have been so disappointed with the service I received from Kendal Ford when purchasing a car this summer. First, they told me a 100 (+) point inspection had been done on the vehicle but the battery was 6 years old and kept dying on me. They told me to go to quicklane to get it looked at. There was corrosion all over the battery and not only were they going to put the battery back in without cleaning it - they didn't want to take any responsibility for the battery. After three visits I could only get them to replace the battery if I promised to give a good review online. They also gave me an IOU for a rack system with the purchase of the vehicle. After taking the vehicle back in twice, the rack system is still scratching the paint of my car because it was installed incorrectly. Now they are ignoring my concerns when I try to call their inadequate service to their attention. I have owned Fords all my life. I used to know the previous owner of Kendal Ford - maybe it all went down the drain with new ownership. I will never give Kendal Ford my service again. I suggest no other women, or anyone else give them business. I get the distinction sense they think they can give me worse service because I am a woman. Although my sales person Brian sometimes seemed like he might be advocating for me - over all I got the sense that he was just like every other car sales man I have ever met and didn't really provide the service I had hoped for. read more

Kendall Ford of Bend - Car Dealers Near Me - Bend, Oregon

WARNING - BEWARE OF DOING BUSINESS I own a Ford vehicle, under manufacturers warranty. Today is 9/29/24. I was told that they could not look at my vehicle for FIVE MONTHS!! No advise on determining if the car was safe to drive, absolutely no help. Think twice before buying a vehicle from this company that will not warranty the product they represent in a reasonable period of time. read more

Don't buy a Ford if you live in Bend. We need to get another Ford dealership in town or hope that the owners expand service department to new location with additional bays and staff to handle the demand in the area. I need to get a recall done on one vehicle and a couple repairs on another. I have the maint package so am tied to Ford dealerships. The ones in the Sacramento area were great at getting you in a reasonable timeframe, completing the work and getting you back out, with a couple of exceptions. I scheduled appointments and was given late April 2025 appointment times as the earliest. Seriously, that's 4.5 months! Quick Lane for a 15k service on one car is just 3 weeks out...not too bad. I don't blame the folks on the phone, they were nice enough. It's an owner/upper management issue that needs a resolution in house or even better, a new Ford dealership that can come in to shake things up for Bend and provide some competition. This certainly makes me think long and hard about keeping my Ford vehicles now that I live in the area. Might be time to move to another brand that does have proper support in the area. This is not the way to earn and keep customer's business. read more

I bought a 2020 Kia Sportage from Kendall ford in bend or. the first of the year jan 03 2025 to get me back and fourth to the Cancer center in Bend daily for treatment.. It was a rainy day that day and i did'nt see that the windshield was etched so bad on the driver side I can't see thru it when sun shines or when headlights are coming at me at night.. It is a safety hazard.... I went back to dealership and they said it wasn't a defect so they wont replace it..they did try to buff it out and it was better at first but now it's back again I took it to a glass company and they say it has to be replaced. I WILL NEVER BUT FROM THEM AGAIN Buyer Beware... read more

These guys were awesome! They went above and beyond to help us with a repair of our truck while traveling through town. It was a busy Summer season but they delivered 5 star customer service and made sure we were taken care of. We're very grateful to Nate and the other folks there at Kendall Ford! read more

Wouldn't recommend this dealership to a single person even if i hated said person . Save your time and money . They don't care about you like a dealer should , looking for that 1 sale instead of long term to come back and buy more. Do your research and save your time!! read more

Charged me $157 for an oil change & basic diagnostic. Tried to sell me new tires. They ate lunch in my car, and didn't realize it needed a new water pump. Manager left his cell phone in it. Don't go there. read more

The service department is a scam! They told me I needed to replace my entire transmission for about $9,000. I had my car towed to another shop and they found out the only issue was a brake light switch out. They charged me $237 and topped off my oil since it was low. They said my transmission was completely fine! How can a Ford service department be so wrong??? Oh and they charged me $194 for the horrible diagnosis! Never again!!! read more

I recently purchased a used vehicle from this dealership. I went in to see one that I saw online. I was approached by a salesman names Bailey. As the lot was very full of cars, Bailey brought the car to me. I didn't like the condition of that car and Bailey offered to bring another of the same model out. I test drove this one and purchased it. Throughout the entire experience, Bailey was polite and very attentive. Bailey seemed like he cared about our experience. Bailey even called the next day to see if we had any questions or needed any assistance with the technology in the vehicle. This is my 4th purchase from a Kendall dealership. Each experience was a good one, but because of Bailey, this was the best experience I had. Kudos to Bailey and Kendall. read more

I called to schedule an appointment for my car's 60,000 mile check and it has been making a noise that needs checked. I was told they don't have any appointments until January 2025. They suggested I go to their drop in service, it's open at 08:00 am including Saturdays. I have been there several times but thought due to the noise it may need more. I live 15 miles away, so I was up and there at 07:50 am this morning and there were signs posted everywhere stating they are closed today for inventory! Who does inventory during business hours! Seriously! I guess when you dominate the dealerships in town you don't have to compete much for business. read more

I was in the market to purchase a truck and was looking at the F150... The salesman that was outside when I arrived asked if I had any questions. I had lots of questions as I had never owned a truck before and I felt his responses were flippant, disrespectful and dismissive. I left in the hopes that the next time I came by, I would interact with a different sales person. I did in fact return a few weeks later and the same salesman was outside. I walked into the showroom to find someone else but it appeared everyone was busy. Again, the man asked if I needed any help and I told him what I was looking for... He said I was more than welcome to walk around and ask questions if needed. He proceeded to get on his phone, go inside one of the trucks and stayed there chatting on the phone the entire time I was on the property. Needless to say, I did not spend my money at this location. I am ALL about buying local and supporting our community... but good customer service and feeling respected is much more important to me. read more

We have few ford vehicles that needed service from time to time. If there are other service centers near, I will not use Kendall. We are sort of stuck with them because of lack of choices. Service department seldom answer phones, and they have not called me back few times when I leave messages. They also do not have a concept of updating customer on the status of repair. Previous customer's comment really sums up my experience with Kendall Ford Service Department. "Kendall Ford Service need to work in their communication. There needs to be another Ford dealer/service center here in Bend. Waiting 4-5 months for a service appointment is ridiculous. Not to mention according the Kendall Ford Service Manager, Greg, your appointment isn't really an appointment. It is for you to drop off you vehicle, talk to a service advisor and they will get to your vehicle that day work permitting. The lack of communication from Scott, Service Advisor, was a tipping point. I initiated all communications as to the status of my vehicle, only to leave a message and wait for a call back. Then not having a vehicle for 2 weeks, which at no time did anyone ever offer a loaner, because using the Ford Continued Service Plan needs an inspection and authorization before work can be started and payment from CSP needs to be received before the service center will release your vehicle is ludicrous. None of which was explained by the service dept. Driving to Prineville or Madres to a Ford Service Center really isn't an option. Come on Kendall, you have a monopoly here in Bend, you can do better!!" read more

Took my F350 Lariat in for a Oil change per warranty today. This took approximately 25 minutes darn fast in my book. Very friendly technicians. There is a little trick to know though. They open at 7:30 on the weekday. Get there before the doors open, catch my drift. It's a VERY busy shop. read more

Called to and appointment to diagnose and fix CEL (check engine light). This is the second time I've tried to make an appointment for service. Both times they did not have any availability for 6 weeks. Ok the first time maybe it was a bad time of the year but now I see that's standard operating condition. Clearly they don't want business so once again I went elsewhere. read more

We purchased a new 2024 escape. It shutdown on the Highway and left us stranded. After getting towed in to Kendall Ford, service stated they would get to when they could. Nobody at the dealership seemed to car, their comment was "sorry the vehicle didn't work out for you", after we sold it back to them at a $11,000 loss. read more

Very slow in performing service. Likely due to poor staffing. Was told it would take 4 hours for an oil change, even with an appointment. Apathetic attitudes prevail with the service writers at the "Quick Lane" section. I suggest going elsewhere for minor service read more

Gabriel of the Quicklane in Bend, Oregon!!! He was very professional and sweet. He helped us get our truck done quickly, followed up with us and always with a smile!!! Thank you read more

i was Ready to make an offer on a trade in, but sales told me to wait while the used vehicle was inspected. i saw it removed from website the next day. so i inquired and was told the vehicle was sold. i would never do business with this dishonest dealership and recommend consumers avoid it. read more

Unfortunately I have no control over giving Kendall Ford of Bend a zero star. I'm appalled at a car they tried to sell me and how they tried to pull the wool over my eyes. They said the car (2018) had been given there inspection and everything checked out. Until I pulled the CARFAX. TWO check engine lights showed up and then the car was sold. Huh? That's odd. Upon further inspection, the car had oil in its injectors and had been heavily modified. But they never caught that, and never said anything. Even after giving it there FULL inspection. Interesting. Hopefully this review will make people think about getting their potential purchase independently checked out OR think twice. Sorry Kendall Ford. You guys are gross. And I have proof. read more

I traded in my van for a F150. Bailey was of great help! He stayed late to make sure all of our paperwork was finalized and ensured that we had a fair deal. We test drove three difference vehicles with him. He never pressured us into a decision and was the most accommodating salesperson I've ever met. Thank you so much Kendall Ford of Bend for the experience! We love our new truck! read more

Bought a new Mazda CX-5 from Ronnie at Kendall Mazda of bend. Quite possibly the most accommodating salesperson I've had the pleasure of working with. Met me at the airport, even undercut pricing. Thanks for being you Ronnie! read more

After having my car totaled and a few other problems life 's thrown at me recently I was able to find an excellent replacement vehicle and a bit of research my decision was made. I made a stop at Kendall Ford of Bend and was immediately greeted warmly by salesman Brian Couraud and within minutes Shown the vehicle of interest. Brian's friendliness and knowledge of my chosen vehicle put me as ease real quick. Within a few more minutes I was test driving my soon to be new ride. Brian's handling of my experience was unlike any other when purchasing a vehicle from a dealer, I felt his confidence in his dealership's staff that got me out the door in about an hour sporting a safe new ride. Would I go back in the future, damn strait I will and I encourage anyone to seek out my new friend Brian Couraud for any needs they might have at Kendall Ford of Bend. Thanks also to Paul in Finance for making the paperwork easy to understand, no stress and like Brian quick, friendly and efficient and knowledge beyond my expectations. Great job Team Kendall Ford, you rocked it! read more

Kendall Ford of Bend - If you need a vehicle, this is all you need to know! - Car Dealers Near Me - Bend, Oregon

Absolutely the worst mechanical service department. We have a new Ford Explorer purchased at this location with extended warranty and have had numerous issues. The last few issues they tell us are not covered at all though we called within the regular warranty but could not get an appt for months. Met with argumentative manager who did nothing to make things right. There is no reason a 3.5 year old vehicle should be cutting you with the window buttons on all 4 windows nor a constant rattling noise in the exhaust which we have asked about time and time again not be fixed. Since we purchased it and use the mechanical department, nothing has been smooth or easy. We have vehicles from other dealers in town and have never had issues with them. Would never purchase a Ford again for this reason. read more

Horrible rip off ! I had a transmission service done a few months before Kendal took over ! Robertson charged $178 Kendall doubled the price for the same service ! They acted like it was because of oil prices ! Got my receipt and they doubled labor ! Cost me over $328 . Terrible customer service as well !!! read more