Joe and his Father at Northgate Auto are simply awesome! They are fair, knowledgable, honest, and considerate. What more can you ask for from professional mechanics? We'll, start with the fact that they do RV repairs in addition to autos. Followed by the fact that they quickly diagnosed the problem on a late Friday afternoon and order the part (new fan clutch). Finally, they made the repairs on a Sunday. This far exceeded my expectations! The cost of the repairs was incredibly reasonable. If I lived in Bend, Northgate Auto Repair would definitely be my go to shop. Ask for Joe, and you'll be treated right, start to finish. Peace - Dave read more

Northgate Auto Repair & Service - 30' RV parked in front of Northgate Auto - repairs made in less than 48 hrs. Fantastic mechanics! - Auto Repair Near Me - Bend, Oregon

These guys are great! We were traveling through on vacation and were heading out of town when our new-ish Ram Promaster van started making a sometimes clunking and sometimes high-pitched screeching - it was terrible sounding! We called a few places, including the dealership, to see if someone could take a look and tell us what was wrong. These guys not only got us in, they were able to take a look at it within about 15min!!! They diagnosed a bent brake plate with a rock stuck in it (causing the screeching). They quickly fixed the problem and got us on our way - charging us just for 30min work! Really friendly shop. Highly recommend! read more

as usual our experience with northgate auto was excellent they worked us in because we were scheduled to leave for texas and had taillight issues they are honest and very good highly recommended read more

I had a 2006 Toyota Tacoma suffering from a fuel issue. I had been to four other shops before taking it to the Joes. Joe Junior and Joe Senior managed to figure out what the problem was. It was kind of like magic. It was so nice to have consistent horsepower And not have to worry about my truck anymore. And I like them. read more

Had my truck towed here by recommendation of central towing. Shifter was now working. They fixed it first thing in the morning fast and honest. Good shop without the crazy crowds of a dealership. Thanks Joe. read more

Dropped my car off at 8:00 am. They didn't look at it until 4:00 pm. Because it had an oil leak, and they didn't power wash in the morning, they were not able to diagnose the problem correctly and asked me to bring it back another day after charging me $130 for their "one hour of diagnostic work." During that time, they also didn't look over the whole car (suspension, breaks, etc.) The issues they did find (leaks in the transmission fluid hoses and corrosion around the water tank), they wanted $2,300 to repair and said the work wouldn't be done for three days. I can't recommend them. read more

My 88 Chevy truck fuel pump died while driving in Bend. The tank was about 1/4 full & had to come out to change the pump. A kid on youtube had the tank out - in his garage in about an hour. I figured a shop with a lift would make it easy. Long story short - 2 months later its still working & I think they probably did good work, BUT the bill was $1035 bucks. OUCH!!!! After complaining to the boss, I got a small reduction. Moral of story - if you gotta break down, try to do it in a different neighborhood. read more

As someone who has no idea how my car actually works, I've been somewhat played by mechanics in the past. However I can usually tell when that's what's going on. Never have I experienced this with Northgate! Family run, all mechanics who've worked on my car seem really genuine and knowledgeable. Work with you to find the best value parts costs too! read more

They are very unorganized and can't be trusted to keep appointments or promises. I would recommend going anywhere else. I made an appointment weeks in advance, only to show up day of and not even be on their books. Then I was told I would have to leave my car all day, if not even longer, rather than the hour or so I had been promised previously. They were very unprofessional and a waste of my time. read more

These guys were referred to me as good diesel mechanics. I took my truck to them for a leaking transfer case. Turned out it needed a replacement, hmm okay. Then my oil cooler was leaking, okay fix it. Sorry we took it apart and can't get parts. Need a replacement. Get the truck back, over heats first day, take it back, needed more coolant, the mechanic didn't fill past thermostat. seen home mechanics with more knowledge. The next day overheats again, now leaking everywhere, return and water pump is leaking. I'm livid at this point almost 4K into these jokers. Now we discuss replacing the water pump at cost if I have them replace my injectors because they're bad too. Okay another $5800. Get the truck back still hunts at idle, no change and the owner tries to convince me it's better. A week later I go to a house with new asphalt, come out an hour later and little drops on the ground. Climb under and see antifreeze and transmission fluid running down various areas. Take it back, response GOOD NEWS IS TRANNY FILTER WAS JUST LOOSE, bad you have an external head gasket leak. Anyobe who is remotely mechanical can see the trend. Im a sucker and they shouldn't be mechanics read more

4 stars for now, 5 after i get the work done if all goes well. This is the first place to try and squeeze me in for a tune-up, & breaks before a trip. I went through almost 30 shops. Good luck everybody read more

And I took my Ford f150 to Northgate auto early july, its still there and theyve invested a whole hour to the truck. During that hour they managed to lose power to the starter and completely destroy the steering column. There was some play from left to right before i took it to Northgate auto, but now the whole things moves up and down a good inch and the truck doesn't start. I still was charged for that hour of service, gotten multiple excuses as to why​ the truck has not been fixed or even looked at without breaking someting. Initially is was thet only had one mechanic able to work on late model manual trucks, then somebody was sick for weeks, then its a parts issue, then theyre guys been wrapped up on another project........ then yell me these things and dont take the truck to start with. I would have appreciated the straight forwardness and honesty then the costly, delayed, shit show scenario i have to deal with now. They take no accountability and im left eating the cost for a more effed up truck. Now, i have to find another mechanic and have it towed when it started and drove fine before going here. I had just used it as a daily driver for two weeks on a demo job and it drove fine, minus the clutch issue, wich is why it was there to start with. Im a repeat customer but ill never be taking a vehicle to northgate auto again, unless by some miracle a business actually does what is expected and practices good ethics. My one minor issue just became 3, i paid to get my truck back in worse condition than when it got there, now I can't work. I'm pretty fired up about this one. I could have broken the truck on my own and saved myself the frustration, work progress and money.... .​oh thought this would be helpful too. The vehicle I had in prior to the truck had an oil cooler leak, initially invoices at 940, because this included a 300 dollar battery I didn't ask for or need. I've tested the battery, it tests good on my end. I also find it interesting their's of services on yelp says free estimates, if by free they actually mean 135 dollars an hour then this would be accurate. Thanks read more

Great guys to work with. Honest, experienced and a quick turnaround. Excellent customer service.

New owners. It's NOT the same place as when Rick and Debbie owned it. I own 3 vehicles and had been doing business with Rick and Debbie for the last 7 years. They were great. A guy named Joe bought the place last November. I had an appointment to take my truck in this morning. I made special arrangements to make sure it was there when they opened, at 8 am. At 3 pm , seven hours later, nothing had been done on my truck. I would NOT recommend taking your vehicle to Northgate Auto Repair with the new ownership. read more

On a recent vacation trip our vehicle broke down and was towed to Northgate. They diagnosed the problem the next morning and were honest that it may take a couple of days to fix as they had several repairs underway but they would try to get it fixed soon since we were from out of state. Thankfully they were able to get it completed within 24 hours of the diagnosis so that we could head home on our 10 hour drive and for less than they initially estimated . These guys are great and especially a big thank you to Debbie! read more

I had unexpected car trouble and despite a busy schedule, they were still able to fit me in and get me back on the road. The customer service was excellent and I received quality work for a great price! read more

Found out about this shop thanks to AAA , while out of town our vehicle ate it's fuel pump and had to be towed to town from the sticks , Rick the owner put us up front on the repair list and got us back on the road in less than 24 hrs . Good pricing and a shop you can feel good about going to. read more

I had a pre-purchase inspection done and they went out of their way to contact me to give me the results so that I could choose not to continue my journey in to Bend from San Jose. What a thorough inspection. Wonderful customer service, awesome inspection. read more

I highly recommend Northgate Auto Repair. Rick is an honest man with very high integrity who stands behind his product and services. Debbie is great to work with and keeps you updated on how things are going. It is so inspiring to do business with them, they care so much about what they do, they do a great job, and they are always there should you need them. They are honest, hardworking people that you can truly trust. I give this shop the best rating possible, they are a breath of fresh air!!! read more

We recently had some work done here on our diesel truck. Joe and Robert were very knowledgeable and diagnosed the issues we wanted addressed. After we got the truck home we noticed a small leak. We called and told them about it and they asked us to bring the truck back in to take a look at it. After checking everything out they discovered a crack in a power steering reservoir that had had occurred accidentally while the repairs were being made. They made it super easy to get the truck back in and they replaced the part free of charge. We highly recommend taking your vehicle here for repairs or general maintenance. read more

Have been a customer for many years and have always been pleased by the work done and the affordability. I always feel I can trust them to diagnose correctly and give me a fair price without ever charging me for doing work that didn't need to be done. I recommend them to all who ask me if I know a good mechanic. read more

I took my car in for a break job. They quoted me a price. When I came back they said it was already to go for me. While driving I could hear a noise in my brakes and realized that the calipers were not releasing. When I took it back they said they needed $300 more which made it a total of $1050 to replace the calipers and do the brakes. I came back and it still wasn't right and after talking to the owner's father his father told me that is just the way it is and it happens a lot. Especially on that particular brand of cars. I told him in all my life I've never heard of anything like that before. And he looked at me and said well it's the truth and he acted like he was going to come over the counter at me. I wouldn't take my kids tricycle to Northgate. Now I'm just stuck for $1050. If there were minus stars available that's what I'd give them !!!!!!!!!!!!!!!!!!!! PS by the way I'm telling everyone I know about this sad business read more

Love your service, efficient, good value and, most importantly, honest and technically great. Sorry about your puppy, that was sad to hear he's gone. Will be my default service place for my vehicles. read more

Recently moved to Bend from Portland and within a week my car broke down. No recommendations so I called around until one 'felt' right! Very logical ;-) but it worked and I have since recommended Northgate to other folks. We have all had phenominal service! read more

not a good place charged me 100 bucks and my car broke again the 2 days after getting it fixed here