I wasn't sure exactly what I wanted when I started working with Robert at Oregon Roads, but he was…read morepatient in helping me narrow it down. He found the perfect car for me at a fair price, and even let me drive a loaner for a couple of weeks until the car was delivered. Alicia took the time to learn the operations of my car before I came to pick it up and went through everything with me as if it were a new car. Being a single woman, I highly recommend Oregon Roads because they were very professional, fair and friendly. I never felt pressured or rushed to make a decision before doing my homework.

My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

My wife and I had the opportunity to work with Jeremy. He was so honest, friendly, and helpful! We…read morehad a great experience working with him and would recommend him to friends! Thank you so much for your help! From, Your new friends on their way to NJ!

This place is a joke of a car dealership. Honestly should be shut down for how shady they are. We…read morewent and got a Kia sorento from them, only 80K miles and traded in my really nice Kia forte for it. A month later the car breaks down and needs a brand new engine. Apparently they did some shady stuff and swapped the engine out for a different one on the sorento to try to hide the problem long enough to sell the vehicle. They were no help and wouldn't even answer the phone to talk to us. A joke of a place, a joke of a owner. DO NOT USE THEM, THEY NEED TO BE SHUT DOWN!

I haven't bought a car from F M Jones but I have sold them one. When My Grandpa passed away the…read morefamily asked me to deal with his car. It was an older Lincoln Town Car. It was his pride and joy. It was a beautiful older car but it needed some maintenance and clean up. I didn't know what to do with it but I know Dean who owns F M Jones and I asked him if he could help me. He was great. He said he would run the car through his shop and if it was in OK shape he would buy it from us, fix it up and put it on his lot. He ran it through the shop and he said there were some things it needed but he could handle it. He made me an offer. It wasn't a lot of money but honestly it was more than I expected and probably really close to what I would have got if i would have gone through the hassle of selling it myself. I really appreciated Dean helping my family and me in a tough time.

I bought my car from them over 5 years ago I love my car and their service their was excellent they…read moredidn't try and over sell me they let me take my time and they helped me with the dmv

A small family business for over 20 years and one of the most honest dealerships around.read more

Really disappointed in the behavior of Ernesto; he was nice but not honest. I'm not sure about…read moreanyone else at this dealership, but given our experience, we cannot recommend them to others.

I will only buy a car from Mayberry Motors for the rest of my life. Darin (owner of Mayberry…read moreMotors and Joe's Garage) is incredibly kind, sincere, honest and so easy to work with! We purchased a new family car about a month ago and had such a great experience that we decided to purchase another car from him for our teenage driver. Years ago, we went to another dealership and had a terrible experience so I was dreading looking for another car but Darin made it painless and I look forward to working with him again.

I am on a road trip from SoCal driving my Bolt. I started having problems charging and it was…read morereally stressful so far from home. I made a service appointment online on Sunday night for Monday morning. Pulled in and was greeted by Rene. I was stressed and pretty frazzled. He got me checked in. I waited in their waiting room which had plenty of comfortable seats. I made myself a cup of tea from their well stocked coffee bar and settled in. The good news was that problem was fixed with a software update and they even charged my car. Rene was super sweet and walked me to my car to make sure everything was ok.

I was shocked that a business like this can exist in Eugene... or anywhere…read more The amount of overcharging i experienced is staggering. When I think of how many people they are stealing from, it honestly makes me sick to my stomach. I took my GMC Sierra in for a few things. Never again. When they give you a quote check on your phone. You'll see. An oil gauge for my truck should run $188-$208. It's a $58 part and the rest is labor. They quoted me $580. You wouldn't believe what they charged me for a simple brake job. Over $3000 with an oil change. ( And I asked them to check two running lights ) They already had the truck for a couple of days before I caught them. The last thing I wanted to do was to have them sabotage my vehicle because I wouldn't pay their outrageous prices. Learned my lesson. My new shrieking brakes can be heard from a mile away & they feel worse. At first, I was puzzled on the prices. I mentioned it to the guy who wrote it up. He agreed it was high. Midway through, I complained to management, & they said that I could get the employee rate and they too agreed my quote was high. I got the call that my truck was ready. The lady said she had the final bill... somewhere around $3000. Not sure what kind of discount I received, guess they rip off employees too. Because I got the money together, went in there to pay, and the bill had jumped up to $3200 in an hour for no reason. Just tacked it on. They said they replaced 2 running light bulbs for free. Rich... These are our local GM representatives. A stain on Eugene.

My wife and I recently purchased an SUV from Lou Glutz Motors. We are very satisfied with our…read morepurchase and Michael Bartlett our Salesman was very patient, detailed, and a really nice man. Michael had great customer service skills and helped us get a fair price on our trade-in and our new purchase. He went out of his way to be fair on the deal and we really appreciate that. The owner was also very fair in accepting our deal. Thank you again for all your hard work and taking care of a local Eugenian. Go Ducks!!!!! Matt Easterbrook

I bought a 2007 Ford F250SD on 1/6/24. I got to drive her for 2 weeks and now she has been parked…read moresince. We found her with no oil. I called Lou glutz, and their response was, "You bought it as is," but if I could bring her down, they would take a look. Next week she goes into the shop, a. Certified diesel mechanic.

I've been a Kiefer Mazda customer for almost 30 years, since I was 19 years old! In all that time I…read moreonly bought one car somewhere else, and I regretted it. I'm a Mazda girl through and through, and Kiefer Eugene is the reason why. We've purchased dozens of cars from them over the decades, and through every change over the years, one thing has stayed the same: the incredible care they take of their customers. April Duke and Alex are absolutely the best in the business. April always makes sure we're taken care of, every single time, no matter what we need. If you want VIP treatment and a dealership that actually values loyalty, ask for April Duke or Alex at Kiefer Mazda. I can't recommend them highly enough, 30 years and counting!

Purchased a used tahoe last year and recently had the vehicle serviced. Had a great experience with…read moreboth the sales and service departments!

I watched one of their employees in a Kendall van with parts and accessory get out, pick up a flag…read morethat had fallen to the ground, put it back up, and show their respect.

I purchased a 2016 EcoDiesel from Kendall Ford of Eugene in March 2024. After paying over $25,000…read morefor the truck, within 8 days, the truck was in their shop for approximately 3-4 months due to complete mechanical failure (including throttle control and fuel system components). Completely inoperable. Supposedly there was an "extensive inspection" on this truck, even though it broke down completely 8 days after I bought it, and it had to be trailed back to Kendall Ford of Eugene. While in the shop for nearly 4 months, numerous parts were replaced to include the high pressure fuel pump, the air filter, the air intake, and turbo flanges. But they never corrected the original issue and it had to be sent to multiple dealerships to even become functional again. 8 days after I bought it. Less than 2 years later, the same issue is still prevalent and worsening (electronic throttle control + DPF failure). I contacted the dealership to resolve this directly, and the only solution offered was to trade the vehicle in at a significantly reduced value (worth almost nothing, as it is once again, not functional) with no acknowledgment of the recurring issue despite numerous service records. I will never go back here for any reason. They value their dollar over you, and aren't shy about it. Even knowing I was a veteran coming off a serious car accident didn't stop them from selling me a vehicle that broke within 8 day of purchase. Do you really think they care more about you? Thank you for reading. I will update this review based on how Kendall chooses to handle this situation. Please comment if you want any source documentation at all.

Justin Bowser is such a pleasure to work with in the service department, wouldn't book with anyone…read moreels!

After your Toyota vehicle is serviced at a shop it is good practice to verify that the service work…read morerequested was actually done and done correctly. For example, decades ago my 1971 Ford F-100 pickup truck's oil pump failed. An independent shop replaced the oil pump. After driving the truck home I looked underneath the truck to check it out. I was surprised to find that the oil pan mounting bolts were all loose... A more recent example at Eugene's Kendall Toyota for routine maintenance: Oil change, tire rotation, tire pressure check, air and oil filters, etc. The most frequent problem: The tire valve stem caps were not tightened. And after one service visit, one cap was missing. Maybe a loose cap fell off on the way home. A more serious problem was over-filling the crankcase with oil. See the first photo. As shown, the oil level was above the dipstick "full" mark (right side in the photo), estimated at 3/8-qt high. As shown in the 2nd photo, I used a Mighty-Vac hand vacuum pump with about 2 feet of small white plastic tubing to suck the excess oil out, via the dipstick tubing, into the plastic container shown in the photo. The white tubing was inserted into the dip stick tubing as far down as it would go, then the excess oil was sucked out with the Mighty-Vac pump. Then there's the tire TPWS synchronization problems with a 5-tire rotation. Yes, I have five full size tires all with TPWS sensors. That took three visits to Kendall to get them up to speed on how to do a 5-tire rotation so that the TPWS works properly without error codes. Given the above, I now check the oil level dip stick, the tire valve stem caps and the TPWS before I drive away from the shop.