I booked these guys a week ahead of my move. Conversing with them was pretty seamless. I got my price and they came to move me. They showed up 2 minutes before the window for their arrival closed.
Why 4 stars? You pay by the hour. When you pay by the hour and you've discussed the amount of hours you are going to use to move your stuff, then your stuff that you quoted to them was underwhelming to what they expected to move then it should not go over the time quoted. It still took them 40+ minutes over amount of time we had discussed - that annoyed me. Turab knocked off the excess time and apologized which I appreciated.
It shouldn't have taken the extra time. One of the guys who was moving me didn't seem as experienced in moving people as the other. Everyone has a start somewhere and I respect that. I am not disrespecting the fact that the man has a job and was doing it, but if you're looking for speedy moving, I would recommend getting a third set of hands to help. In my case, I really don't think I needed 3 people, but if it would have sped up the time and picked up the slack of the guy who was dragging, next time I might think twice and ask for a third person.
In any event, a solid 4 stars for the great customer service and communication, punctuality, none of my crap was broken, and they drove safely to our destination which was 1 zip code and 10 minutes away from my old place.
I would recommend them to others. read more