Love the food here, however we had to leave because they do not have a baby changing table in the restroom. As of 2019 it is illegal to not provide one in the restrooms. I hope they update this soon, as it is a huge inconvenience for moms and dads. read more

I've gone to this place for years ever since I was little! There is a myriad of smoothie choices from mint to caramel, strawberry and so on! I highly recommend their buffalo chicken wrap! It is my favorite place to go for a buffalo chicken wrap- it comes with a complimentary bag of lays chips which is nice! The salads are a big size- I never finish mine, I recommend the Mexican one! The staff is kind and always gets my order right, it is right by Roberts Wesleyan college so don't be surprised if you see a flood of college students appearing during rush hour. It is a fine place to study or get some work done (booths, tables and outdoor seating), however I do wish it there was a larger seating area inside so we are not sitting so close together. read more

Solid iced coffee. Delicious peanut butter cookie. Atmosphere is nice. Would definitely come back.

I started visiting this Jitters location after frequenting the one located in Henrietta. While this one is certainly competent, I much prefer the other location (offers all the same stuff, plus pizza and a bar in a less out of the way place). Jitters has ample parking space and available seating. Everyone I've encountered working there is friendly and fast. My wife loves their mocha frappes, which is the main reason I go there. Like most coffee houses, I find their prices to be a little on the high side. I'm also not a huge fan of their sandwich/wrap selection. The ingredients seem to be high quality, they just don't have much of the menu that really appeals to me for the price. However, from what I know most people do really enjoy them. I am a big fan of their breakfast bagel sandwiches. Their dessert cooler is pretty hit or miss... A lot of times you can tell just from looking in there that stuff has been sitting for a loooooooong time. Based on the above, I would probably give Jitters 4 stars. What takes away that other star is the poor quality of their actual coffee. In the sugary specialty drinks (I have typically enjoyed them on the rare occasion I order one or have some of my wife's) you don't really notice it, but try getting a black house coffee. I've had it a few times (I typically take my coffee black and enjoy it) and it's tasted very watery. Depending on what you're looking for, you'll probably like Jitters. If what you want is "just coffee," skip them and head up the street to Tim Horton's. Honestly, the main reason to visit this location is proximity and atmosphere, pure and simple. read more

I've been going to Jitters for YEARS. The consistency of food + coffee and consistency of amazing customer service keeps me coming back weekly. Thank you so much for a wonderful experience EVERY time. read more

I ordered takeout on 5/17/17. The order was ready quickly. I ordered a Greek salad which was pretty large and was tasty. It contained bell peppers, artichoke, romaine lettuce, feta cheese, onion. The Greek dressing was okay. The chicken philly was amazing. The meat was tender, the cheese melted and the garlic butter and ciabatta bread was beyond expectations. I would definitely want to return and recommend the philly. read more

We had lunch here the other day and everyone raved about their sandwiches! The food was delicious, plenty of options and the coffee excellent also! We will definitely be back. read more

Jitters is the only cafe in the area and I would refer to it as a Starbucks mixed with a diner. The service is fair, a lot of young ladies who work there and they aren't super friendly or unfriendly but it's not a major deterrent for my business. The food is good, I am a vegetarian so I enjoy the veggie wrap. There is a lot of selection in salads and sandwiches for anyone to find something they like. My favorite thing about Jitters is their drink selections! They have smoothies and shakes and iced coffees and so many different flavors! I love love love the iced chai tea latte! Would buy it every day if I could! read more

Good coffee and good food. It's a little pricey though. Good selection of sandwiches, wraps and salads. My favorite is the chicken taco salad! I've never tried their desserts, but they lay seem to have a decent selection. read more

I had lunch here yesterday - it was delicious! Chicken salad with grapes and walnuts on a croissant. Very tasty and quite reasonable! Beautiful day to sit outside on the deck in front of the restaurant. It was all I could do to resist the beautiful desserts and delicious smelling coffee. I will definitely be back! read more

College town coffee shop; fast and delicious coffee to go, a lot of places to sit, and (from the look of it) some good sammiches.

I love this place. The food is delicious and the service is fast. The last time I went here I had a snickers latte and it was amazing.

I have been to Jitters a number of times. Each time I go I feel like the quality of products and slow service gets worse. When we went the last time, my sandwich had very little meat (and I don't like a lot). Our smoothie was made with canned puree and lacked flavor. Service is always painfully slow. On the upside, if you are looking for a cup of coffee they make a good one. read more

Love the Jamaican me crazy! Great coffee, food and milkshakes! I definitely pick them over a big box.

This little gem is a great secret. The soups and sandwiches are home made and delicious. The coffee is roasted there. So very fresh. Then the dessert cooler , well its delectable! read more

I used to be a huge fan of Jitters. It was my usual hang-out spot, and I quite enjoyed the atmosphere. However, over the years it has changed quite a bit. My main complaint is the service is incredibly slow. I've waited 15-20 minutes on several occasions to get a mocha frappe - and it wasn't even busy. The service used to be spectacular, the barristas were super friendly. Now...meh. It seems like most everyone there really hates their job. Another (much less important) factor that scars my former love for Jitters...Those ugly, ugly, ugly booths. It was much better when the cafe had all tables. It had a more European feel to it. Now I feel like I'm at McDonald's. And it doesn't help their tiles look awful, their paint job isn't complete, and several of the booths are missing wooden boards. The only thing that leads me to stop in on occasion is that their drinks really are delicious. I quite enjoy the mocha frappe, though it comes in at a somewhat pricey $4.05. The lattes are also good, and their vanilla chai is another favorite of mine. My suggestion: Stop in and see for yourself, I suppose. It's not a totally awful experience, but you could definitely do better. read more

My sister brought me here for a quick lunch. It had the Tuna Nut wrap and it was very fresh and good. The service was quick, the people are friendly and the coffee was quite good, too! I came a long way from Texas and plan to come back here on my next visit to WNY I highly recommend Jitters for coffee and food. A great alternative to Starbucks for coffee and for food Jitters is several steps above Timmy's. read more

Totally gone down hill. The food is so-so, the drinks are not good and when my order was wrong, they were rude and didn't correct it. Won't be going back. read more

My son and I visit Jitters 1-2 times a month. Every time he goes, he orders his custom flavor milkshake. Never before today have we had a negative experience with this. The place was busy and we were fine waiting for 1 milkshake and 1 coffee. The order before us was made wrong so that delayed things a bit ( poor customer ordered 2 milkshakes: 1 choco almond and 1 rootbeer. They combined all favors into 1 shake. Then they asked her to get back in line to pay for second shake while they remade her order. She grabbed the mistake and left). When the man working saw my son's order, he stated "Gingerbread and mint milkshake?! That is Nasty!" Loud for all to hear including my 14 y/o. Bad business buddy as you are not in business to insult customers. I hope you get to read this. I'm disappointed and wonder how much of your day is spent spewing insults about customers! read more

Worst coffee shop experience ever! (one star for the decent coffee) 1. Order: Everything bagel, lightly toasted, cream cheese. 2. First attempt: Everything bagel, lightly toasted butter (not the preparer's fault, the counter person who took the order specified butter, not cream cheese). 3. Second attempt: Everything bagel, not really toasted at all, cream cheese. 4. Third attempt: Everything bagel, lightly toasted, barely scraped with cream cheese (did counter person think "light cream cheese"?) 5. Fourth attempt: Provided side order of cream cheese. AND ... on top of all that, their bagel supplier apparently does not boil the bagels before baking. It's just bread in the shape of a bagel. I will NEVER go there again, even for coffee, since the service was sooooo bad. Greg W. read more

Been going here for years, nice little shop for a quick breakfast, lunch, or coffee! Stopped going because staff was constantly miserable, unprofessional and cold. Gave it another try a few months back and a barista named Emily pulled us back in! You guys have a gem in her! New staff is much more personable and friendly. The French toast bagel is amazing! Most things are made in house and it shows. Scones are great too! Iced coffee is espresso shots over ice, so heads up there. (We love it) read more

Been trying over and over for 12 years + and each time I feel like a stranger. Used to go in every day sometimes twice when we were remodeling and we never were recognized as repeat customers. Coffee and food are good but never felt welcome. Now we go in once a year or so to see if they've changed and are happy to welcome people. read more

Being fairly new to the area, Jitters was one of the first places I checked out as it is really close to home. One of my favorite things is that they have a strong commitment to the local community, even as far as greeting local college students with a shout out on their specials board and posting flyers from nearby organizations. Having been in several times, it is a good place to grab some lunch, drink some coffee, nom a chocolate chip cookie (so good!) and bang out some work on your laptop. The music is low enough to not be distracting, even when very full there is not an overwhelming amount of noise, there are ample power plugs, the booths are generally comfortable, the tables are stable, and no one stares at you if you happen to be silently singing with your headphones on. Many different flavors of drinks, not just coffee, a bunch of specialty sandwiches with four bread choices (some of the best ciabatta I've had!), a variety of salads, a cold drink cabinet, and a bakery window (did I mention the chocolate chip cookies? You should have one).. The staff can be a bit quiet sometimes as they call out the parts of your order (drinks and food come up separately), but they have always been courteous, even when you may have accidentally spent five hours there because you were working away sucking down an iced latte with your chocolate chip cookie and not paying attention to the time. If you find yourself in the area of North Chili, stop in and check it out, definitely worth it, and you're supporting local business! read more

Stopped in on 5/16 for soup and sandwich. The sandwich was fine, but the soup was the saltiest soup I have ever tasted. Most restaurant soups are somewhat salty (I don't think they even consider using low sodium broth) but this was way over the top. I couldn't eat more than half of it. read more

Ordered two cappuccinos- though we ordered no flavoring the coffee most definitely did have some (despite assurances that they did not) and each tasted different. Not good experience. On the plus side, the macaroons were tasty. read more

I hate the new online ordering! I love Jitters food when done correctly, which seems to be only when I go in to eat. We've ordered multiple times now online and it continuously comes out wrong. Where on earth does it say pepper jack cheese is on a CHEDDAR melt?! (I was also missing ingredients on my sandwich.) Do not order online! Just go there if you want their food! read more