5th time in a year I ordered before 830pm and they have not only delivered, but to get a refund you have to wait until the next morning to talk to someone to "get a refund" by GOING INTO THE STORE. Stay way. Literally any other sandwich place in the area treats their customers better than this garbage of an establishment. The owners should be ashamed of themselves. 0/5 if I could. Absolute trash read more

Jimmy John's - Delis Near Me - St. Charles, Illinois

I ordered my food quickly and efficiently in the app at 1125am.... The location received the order at the 1128. When I called about my food after noon however, I was met with someone with a nasty attitude and lack of Concern/care about my order. When I finally did receive my food it was 1228 ... exactly an hour. Just ridiculous read more

Jimmy John's - Delis Near Me - St. Charles, Illinois

I ordered at Jimmy John's. Friendly service, my order was made quickly and done right. Kudos to the staff. Thanks for the friendly, quick service. (Didn't eat in, so no comment on ambience) read more

Never again.... $12.73 for one of the Hot Roast Beef Sandwiches, I got 1thin slice of roast beef...1 sandwich was mostly lettuce and sauce. Complete rip off. Your store is bogus as hell ripping people off, and out of hard earned money. TO ANYONE READING THIS STAY FAR FAR AWAY FROM THIS ESTABLISHMENT. Choose Portillo's, Potbelly, or Jersey Mikes. Stay away from this store! P.S. I'd leave no stars if I could. read more

Poor customer service, didn't get the order of 3 sandwiches right, not friendly and almost to the point of rude. will not go back. Can someone please teach customer service to staff. read more

So much for "freaky fast." My delivery place is 5 MINUTES from the store and it took them 55 minutes to deliver a single sandwich.

We ordered four takeout meals at Jimmy John's on Main Street in Saint Charles. We ordered two turkey subs, a roast beef sub, and a tuna salad sub. One turkey sub was rated as very good, the other was rated as okay. The roast beef was rated as good, not great. The tuna salad sub tasted a bit fishy, not to order in the future. It has been a while since we've visited Jimmy John's, and it appeared that the bread has gotten smaller in size. One turkey sub was a mini sandwich and it came with minimal turkey. The service was fast and friendly. The dining area and overall restaurant appeared very well-maintained and clean. If you need something quick, this may be a good place to stop by. There are a lot of good delis in the area, which most likely will get our future business, before we return to Jimmy John's. read more

This is for the owners of this establishment: You have awful reviews on here and have done jack all to change anything it seems. I've been here a few times over the last month since I have a new job in the area and every time I show up, the ice machine is "broken" or "we just went through all the ice". The store is a mess past the soda machine (boxes and other assortments on tables, a pickle costume, etc) and I feel awful for the employees who have to at time work by themselves during rush hour as you're understaffed, making both customers in store and online orders by themselves. I will drive the extra 5 minutes out of my way to Jersey Mikes moving forward now. read more

The food is great (can be if it's not soggy and the food doesn't get above 40°) I ordered food online from here on lunch break they used to be 15 minute delivery time for me at work on lunch break until a few days ago I ordered it at 11 and didn't get it until a hour and a half later! I am gullible enough to order again and I called to see how long it would take and they said 30 minutes when like I said it would only take them half that time and I even asked for extra lettuce no extra lettuce and no mustard or Mayo packets either! They're terrible and need management who doesn't cut corners and cares for their customers! read more

Took over an hour to get my food. Yet there slogan is freaky fast. I'd beg to differ. Manager was rude when dealing with him. Also on another occasion made a large order to Boeing airlines and took them well over 3 hours to get to me. Definitely done ordering from this location. Never again read more

Should be NO Stars: So I downloaded the app and signed-up for their rewards program,, credit-card info, etc.. Placed my first order and picked it up,, so far,, so good.. Got to my vehicle and opened-up my order.. First off they placed the meat flat like spam loaf.. Like eating a baloney sandwich with the rings of meat stacked up, not folded to give it texture.. Follow-me? The lettuce was rusted and wilted.. I was told by the manager,, that's what they get because there is a produce issue.. I asked would you eat that? He said he does.. lol.. You purposely and knowingly eat rusted lettuce? Right!! I also ordered a side of quartered pickles.. Didn't get them but paid for.. What a great first-time on-line buying experience.. Got my money back.. Deleted the app.. I went to Jersey Mike's and no issue,, all fresh like a sub should be.. Shame-on Jimmy John's for knowingly putting out crap.. read more

This is a terrible location we won't be ordering from again. We ordered lunch for the office and most sandwiches came with next to no meat. Mine came with absolutely NO meat. When I called to get it corrected they said I could drive in and pick up the meat. Manger is rude and short. I agree with other reviewers that they would be better served with a manager that cared at least a little bit about customer experience. read more

Jimmy John's - Ultimate porker hold the meat. - Delis Near Me - St. Charles, Illinois

Very poorly operated sandwich shop. I'm curious, do you even read the online order the customer places? 4 times I have ordered from this location and every time you've messed up the sandwhich. It isn't hard to cut a sandwich in half or add pickles. Get it together. I'll go down the street to Jersey Mike's. Better subs anyway. read more

I ordered a tuna sandwich at 11:40 online. At 1:14 (an hour and a half later) I got a dry turkey sandwich. I called and spoke with Dami who said because of the snow they were slammed. He didn't offer to correct it by sending the RIGHT sandwich only argued that they were busy. I had to ask for a refund. They better do it. Now I'm calling corporate. read more

I ordered online, after an hour and 7 minutes my order had not arrived. I called location to be told my order was cancelled because you don't deliver to the other side of the river. no one bothered to reach out to let me know. now I have missed my lunch break. beyond pissed off about thos! read more

I ordered a sandwich, pickle and a fountain drink. I expected their alleged "freaky fast delivery," but instead received "eventually delivery." I ordered online at 11:38 AM on a Thursday. I'm still waiting for them at 1:08 PM. An hour and a half is NOT freaky fast. Instead, it's Subway or Jersey Mikes next time. read more

You can clearly see my order posted below. Asked for extra and for Dijon mustard. Nothing. Just a plain sandwich !!! read more

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Ordered a sandwich at 1:30 on a Tuesday and took an hour for it to be delivered, when it said it would take 18-20 minutes. Clearly they weren't paying attention to orders coming in. How long does it take to make a turkey sandwich read more

The delivery driver was rude. He was making gestures at all of the other drivers, obviously in a hurry. I was turning, and apparently didn't give him enough notice in his opinion, so he flipped me off and said "F- You. I didn't appreciate it and won't be going there anytime soon. read more

What's is wrong with this place? These teenagers who work there are totally worthless. I went in today (07/28/13 around 2:00PM). They just cannot get the order correct and have to be told several times what I wanted. They dropped the sandwich to the ground and if I had not noticed, they would have given me that sandwich. I saw it and told them I wanted another made up. Then when the sandwiches were done, the blonde girl literally threw the sandwich on the counter toward me. I asked for the manager of this store - but was told there was no manager present. Last time I go here. I would not recommend going to this particular location. read more

The sandwiches are tasty, but this location is not only THE worst Jimmy John's, but maybe the worst sandwich place on the planet. 1. The cashiers don't know how to make correct change. Today I was shorted 20 cents, but I didn't raise a fuss because it was busy and I didn't want to be the jerk holding up the whole line because the cashier can't do simple math. 2. If you go in an order a #5 as-is, you'll be fine. If you order a #5 with no tomatoes or vinegar but ask for mustard and peppers, you might as well ask them to perform brain surgery too. They cannot make a sandwich correctly unless it is straight off the menu. 3. They can't handle the lunch rush. They may get the sandwiches out fast, but chances are you'll have the wrong sandwich or an improperly made sandwich. 4. This is probably the unfriendliest JJ I have been to. No banter, no thank yous, nothing. In short, the manager here should be fired or the place should just close down. The only reason I (very occasionally) eat here is because I can walk to it from my office. read more

Driving through my neighborhood today, I was feet away from being TBoned by their delivery driver. Silver Chevy(Cruze I believe), black guy). He was looking at his phone prior to pulling out into the intersection. He was not paying attention at all. I called the store to complain. I asked if they had anyone working there who fit the car and persons description. The kid on the phone said no and to try the West Chicago location as they deliver to Geneva. I called West Chicago. They flat out stated, we do not deliver to Geneva and we don't have anyone black working at our location. So, clearly, the St Charles location lied. I called them back. The same kid answered the phone. I reminded him that I had just called and why. I then told him that I called the West Chicago store and that they had informed me that nobody by that description worked there and they don't deliver to Geneva. So I repeated my original inquiry of describing the car and individual. His response was "oh was the Chevy silver?" "Yes". "Oh yeah, he works here". I called him out for lying to me in the first place and asked to speak to a manager to which he responded that he was the manager. I asked him to speak to the employee about his driving and his use of a cell phone while driving. I have zero confidence that any such conversation will take place. The owner of this franchise should be quite concerned with the low star reviews and the honesty and quality of his or her employees. I have been to this location at least a dozen times. I will never return. read more

Customer service sucked, and the food was ok. But I think Id much rather drive 20 miles and eat a pile of horse poop, than go back there

Lucky I didn't read the reviews before coming here! :-) I got an original big Italian, and everything was fine. Fresh bread, fresh meat, the sub was certainly big enough. In fact, the sub was done even before I went to get my soda. Most of the bad reviews I read seemed older, maybe they've changed? Anyway, I had a good experience here, and would certainly recommend this place to my friends, and I'd come here again too. read more

OK Jimmy John's is my favorite restaurant nearby. Their service is always super fast and their prices are pretty good. They very rarely mess up my order and I'm always satisfied with the finished product. Customer service is great and wait time is very little you're in and out in four minutes. read more

Freaky Good, Freaky SLOW! Delicious food. I order here at least once a week. But over and over again they take between 40 minutes to an hour to deliver. To make a bigger annoyance, they forget my mustard packets every single time. read more

I was delivered the wrong sandwich. I called to let them know and instead of dealing with the matter at hand and apologizing THEN reprimanding the person at fault AFTER he hung up the phone, whomever answer the phone put his hand over the receiver and to the other employee "Dude, you mixed up the damn sandwiches. You can't mix up the sandwiches. Now we have to go back and get them." He comes back on he phone like I couldn't hear his entire conversation and says "Sorry, that was my co-worker's fault," like I care who made the mistake. Very unprofessional. I really don't care that much that the sandwiches got mixed up, mistakes happen. It was the way they handled it. THEN, the guy who comes to deliver my correct sandwich asks for the wrong sandwich back... I'm pretty sure you should've just let me keep it because you'd have to throw it away anyway--I HOPE, and you made a mistake. The least you could do is let me have a free sandwich. Oh well! Not going back to this location. Sounds like I'm not the only one! Wake up management! Train your staff to be professionals!! OR even better, hire the right people. Oh and by the way, I NEVER write reviews but someone else at my office had a bad experience too. I ran my own retail store for almost 8 years and I just couldn't let this go. read more

My order was dropped off at the wrong address and I called after a while and the woman on the phone was very nice and sent a new order to me straight away and driver was so nice!! My sandwich was amazing and I'm very happy with this experience thanks guys!!!!! read more

Lately our office staff has been ordering Jimmy John's for lunch, we have to say they are not freaky fast. It took one hour to receive one sandwich today. read more

Love this place now! Use to never be able to eat here due to food allergies and cross contamination but now that Lilly is the manager I never have to worry! Everyone at this location is awesome! Such a huge difference since she took over! read more

One of the worst Jimmy Johns. This store needs to be re-looked at by corporate. They never have items ready to go, so you have to wait for them to prep the food before actually putting it on the sandwich. Their sandwich looks smaller and taste old. The people working behind the counter could be better. I don't recommend going to this location. read more

Too much joking around & not focusing on customer as #1. All three of our orders were messed up & didnt realize it till we got home. The Staff needs to be more professional. Will not go back to this location. read more

Worst customer service. Only reason I came back was that I got a gift card. Bad management. Have never received a thank you for my business even though several complaints to manager. And why are they not allowed to put your sandwich in a bag? read more

Always have a bad experience - orders not made correctly - placing order over phone and paid with credit card - called me 2 hours later, leaving a message saying " I gave them wrong card # call them back ASAP." Who does that? shouldn't they have called right back? I had already finished my sandwich over an hour ago. Are all their workers on a rude slow motion pace? Never friendly always slow and can not do common tasks - it's embarrassing !!! I love JJ but HATE that location. I try to avoid it at all costs!! read more

I ordered the #11 on 1/2/2020 around 2 pm and about 7 PM I started to get the chills. I had a 102 F fever and was vomiting all night. I am still not 100%....Jimmy John's was the only thing I ate yesterday. read more

This is by far the worst managed JJ's I have ever seen. The last time that I was in there, the two guys working in front were chewing tobacco. The best part is that they were spitting into a garbage can sitting next to the prep area. Previous to that, just always rude employees. I will never go there again. read more

Very bad experience today. 6/29/14. Made an online order and waited 40 minutes to find the guy about to drive away and say "i just realized i dont have your entire order, just the sandwiches" they forgot chips, cookies and drinks. I took the sandwiches and he saod he would be back. Another 20 minutes go by and finally he shows up with the rest of the order. Over an hour for a sandwich? I wish i ordered deep dish pizza for that time! I called to talk with the manager, who was a young teenager who laughed when i told him my complaint. Very disrespectful and will not be going back. Jimmy johns is good..but not this location. read more

this place is the absolute worst. i won't give this location another cent. it's a shame too because it's the only location close enough for delivery. i choose to spend money at jimmy johns because i don't care for subway or quiznos, and usually JJ is delicious. well, not here. i've contacted corporate a couple times about this location. their pickles are always baby food-soft inside and my sandwiches were usually warm. i don't know about the rest of the world, but i don't want warm mayo and slimy ham and mushy pickles. when you're paying $12+ for a sub, some chips, and a pickle it should be edible at the very least. don't bother complaining to corporate. they'll have a "customer service" person call you, or better yet, the inept store manager. the store manager called me to address my complaints and spent the entire time arguing with me that he personally "checked" the temperature of the meats and that the pickles were fine, etc. why call your customers and argue with them? his solution was that i should call the store and ask for him to personally make my sandwich if i "feel i might receive a bad sandwich". hello?? i contacted corporate again to let them know that they need to step up their customer service and that the store manager doesn't seem to care to deal with issues that customers bring to his attention. that was ten days ago. not a coupon or a word in return. their meats ARE shady, with business ethics to match. read more

Pretty bad Jimmy. The food seems to be old and less compared to other locations. Don't waste your time at this location. There are many other great subs shop around the area. Bad employees. read more

I go to a Jimmy Johns once or twice a week for lunch. You walk in and you're greeted by the team with a welcome hello. I like the sandwiches because they are consistent, fresh, & just the right amount of the right ingredients. I like to eat healthy and just have tap water with the sandwich. The soda, cookies, and chips take away from that plus just add calories. The interior is clean and the music playing helps enjoy my time while I eat my lunch. Also, the service is always freaky fast! read more