Was in town for a few day and found this right down the road. I love firehouse subs. My go to. Typical firehouse layout and set up. Service was fast and prompt in getting my order to go. Looking forward to another sub really soon. read more

Firehouse Subs - Italian - Sandwiches Near Me - Naperville, Illinois

DO NOT BUY FROM FIREHOUSE SUBS VIA UBER EATS. The promo says BOGO on certain sandwiches. When you add to cart and go to checkout it shows the total properly. However, when you click place order, it removes the BOGO. On top of this, the service fee is a % of the total, so I ended up paying over $13. All in, I was charged $105 for 5 medium sandwiches. I IMMEDIATELY clicked cancel and robochat said "order is already in process". Terribly unethical! read more

Wasn't feeling well and soup sounded good. They took forever. Then the soup itself is in a tiny, unbranded bowl with about 1" of soup in it for $5.00. Literally. See pics- chapstick for reference. Not sure if these are firehouse's standard cups or if the owner is just trying to save a buck on an additional inch of soup. Will not be back. read more

Firehouse Subs - Tiny tiny cup of soup. Not even close to filled all the way when I got it. - Sandwiches Near Me - Naperville, Illinois

Hours are not accurate. Went 30 minutes before close and they had shut everything down 15 minutes before then. Unfortunate.

Ordered subs for delivery and we were pretty disappointed. The subs arrived cold but that was something minor. The flavor and seasoning was very bland (we ordered the veggie sub). Each normal size sub was on average pretty small compared to other places and it was $10. Overall, don't really recommend this place, rather go to Potbelly or another better sub place. read more

Firehouse Subs - Veggie Sub - Sandwiches Near Me - Naperville, Illinois

First time here, the service was fast the place was empty and clean and the food was hot! However what's so special about these subs? I was not impressed the bread was doughy and plain there was about a table spoon of shredded lettuce on the sub at the most. I was surprised at the tomato and onion sparseness. Seems that shrinkflation hit the sub sandwich. So laughable! See photo. I won't be returning. read more

Firehouse Subs - Tomato and onion slice. - Sandwiches Near Me - Naperville, Illinois

I wanted it to be good bc the opportunity to eat at firehouse subs is so rare. The workers there were from India. They were in a big hurry to leave. The place was empty. The tv was turned off. No music. The trash bin was half way in the process of being emptied out but just left unfinished. Empty trash bin was pulled out with no liner. A sign on the window said "now hiring. With starting pay starting at $15. (This might be part of the problem with in ability to hire good help and have motivated workers) They half turned the lights off. Over all shitty experience due to the poor service of the staff. The potato soup was served cold. What's more to really make me feel un-welcome. As soon as I walked out at 8:50pm they locked the door right behind me and turned off the lights and then all 3 workers from India jumped into car and peeled off in the drive way and were gone before I had even left the parking lot to signal that they were done take orders. The posted hours were to be open until 9pm so this tells me that they are one of those type of stores that closes whenever they feel like it & have unreliable hours. If you come at 8:30pm who knows. You might not get served. read more

This is one of those rare times where the food brings me back to my childhood. My mom always made delicious subs and this just reminds me of them. I ordered the large italian which contains "Genoa salami, pepperoni, Virginia honey ham, melted provolone, Italian dressing, and seasonings, served Fully Involved." per Firehouse Subs. What I received was a large carton, reminds me of the those egg cartons, and inside was a very large sandwich. White bread was soft, which I am glad since I thought it would be hard like your typically french bread. Glad it was not. Then I looked at my piles of meat, but it was mainly honey ham; handfuls of them per bite. Then a thin layer of salami and perpperoni completed the sandwich. Italian seasonings plus the sweetness of the ham gave it like compliment. I enjoyed added jalapenos with the sandwich. They get bonus points for giving me long slices of jalapenos and not pickled tiny circles of them. Overall, I have heard many things about this location and I am glad I finally visited it. I will be back for their subs and they do have a fan. read more

First time I ate there was today, the place was very clean, the service was very professional and I had the Italian on wheat bread, which was very tasty. read more

Ordered take out from this location back in December. I haven't had a sandwich from Firehouse in a long time and the Italian really hit the spot. I can count on one hand the number of times I've been able to finish a sandwich from here in one sitting and I devoured that sandwich. read more

1. Quantity of meat was lacking esp for the premium price. (except meatball) 2. Beware Online Ordering-our special instructions did not appear on receipt & was not processed (replicated issue to verify & notified company of issue-no response) 3. Quality-taste of meat was great for the meatball & pastrami. The STEAK WAS INEDIBLE, DRY & CHEWY 4. Company does not stand behind product & would only comment that their subs are med 8" large 12", but DIDN'T ADDRESS QUALITY CONCERNS w steak or QUANTITY OF MEAT (I even provided pics that clearly identified concerns) 5. STEAK WAS INEDIBLE--had to reiterate as we had to throw out & company failed to respond *not sure if it was the staff preparing that did not provide acceptable quantity that 3 of us agreed read more

Firehouse Subs - Where's the beef? Steak & cheese w banana peppers & onions. Inedible-chewy-dry-Hardly any meat - Sandwiches Near Me - Naperville, Illinois

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I've only been to Firehouse once before, in Wheaton. It wasn't a very memorable experience but I thought I'd give them another chance. My normal sub from almost anywhere is the Italian, or some variation of it. Today I thought a meatball sub would be appropriate, given the damp, dreary weather and my inability to warm up. I places my order: a medium meatball sub on wheat. The cashier asked if I wanted a regular meatball sub, or sweet and spicy. Guess which one I chose. I also grabbed a bottle of water, naturally. While waiting for my food, I inspected my surroundings. It has your typical firehouse theme going on, and there's a large selection of hot sauces to top your sandwich with. For those who desire a side of diabetes, obesity, or cavaties with their meal, a Coca Cola Freestyle machine is available to satisfy your sweet tooth or spike your insulin levels. The tables looked clean, even during the lunch rush. Once my order was ready, an employee called my name. He was rather quiet and had to repeat it before I hear him, even though I was at the pick up counter. I opened the container and was pleased. The sandwich looked good- the cheese evenly melted, and a healthy dash of red pepper flakes on top of the cheese. The first bite? Holy hell, where's the firehose? This baby was spicy! And I loved it. The sweetness of the sauce was equally pleasing. I was also glad to see I received a pickle on the side. I'm glad I decided to give this place another shot. The prices are fair and the food was delicious. It's close to both work and home, so there's no doubt I may become a regular here. read more

Firehouse Subs - Sweet and Spicy Meatball sub on wheat bread. - Sandwiches Near Me - Naperville, Illinois

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Everytime I'm out this way i try to stop here. The owner and the staff are always super friendly and attentive. The service is always great. The food never disappoints either! I almost always get the hero on white. Consitently great every time. Literally never have been disappointed. Oh and the hot sauce bar read more

Haven't even tasted the sandwich and I already hate this place. Tried their online ordering and when I got there I told the girl I had a mobile. She gave me my sandwich (I should point out I watched her lay on a thick layer of "I don't give a f#*%" attitude to the mom ordering in front of me. So, as instructed by the app, I try to enter my number to get the rewards, she closes the transaction as I'm entering and says "you can't enter your number cuz you paid in advance". I ask her why use the app if you can't get rewards? After a beautiful roll of the eyes she says "I don't know", in the tone of "why are you bothering me?" Great first experience firehouse. You are well on your way to shitty service. I doubt there is any way I'll enjoy this sandwich. Update: The sandwich was a sloppy soggy mess. Bread was not toasted ( I was under the impression the meat gets steam heated and the bread gets toasted. If I'm incorrect they should consider it, because I could barely pick it up). Good amount of food for the price so they get credit for value, but about a quarter of the sandwich had no meat, clearly the one making sandwiches cared about it as much as the girl working cashier. There are just too many other good choices to bother with them again. It's a sad day in your business when the Subway a half block away gives you better customer service. read more

Better than most sub places in the far west burbs. I was surprised it's a chain, as I'd never heard of Firehouse Subs til they started building this one at 59 & McDowell. Subs come in medium or large, most being hot subs, and available on white or wheat bread. There are 2 cold subs available, tuna and white chicken salad. I got the white chicken salad, which was really good. It came with lettuce, onion, and tomato. Their kids' combos are less than $4 and come w/ a drink, dessert, and a cute little fire hat. They have Hot Grilled Cheddar Cheese available on the kids' menu, but can also be ordered by adults for $2.79. Gotta remember to ask them to butter it next time. You shouldn't have to ask for grilled cheese to be buttered, but this was very plain and dry. My fav part of this place (besides being founded by firemen - I have firemen in my family) is their non-profit. They have the Firehouse Subs Public Safety Foundation which provides much needed funds to fire, police, and EMS departments to assist with life-saving equipment and training their departments might not otherwise be able to afford. read more

I could eat the hook and ladder every day if my wallet would allow it. Not to say it's too expensive but just that I'm usually broke. The staff is always very nice, the food is always fresh and hot, and I freaking love the drink machine. One of the best sandwich options in the area and I hope one comes closer to my house and not just near my work, although the entire office loves when we order from here. read more

I am so excited that a Firehouse Subs opened closer to where I live. The first time I tried one of these was at their Wheaton location and I loved it. I haven't been back just because I am never in that area, but I frequent this area a lot and I know that I will find myself here again. Everyone was really friendly and they made sandwich suggestions when I couldn't decide what to order. The sandwich I had was delicious and their cherry limeade, which was one of my favorite things before was great here too. They also have one of those fancy touch-screen pop machines that you can select any combination of beverage that you could ever want. read more

Friendly employees, one even went out of the way to clear our trays for us even though she was busy with a task behind the counter. Nice atmosphere, good food. read more

The sandwiches are fine, but are absolutely definitely not worth the price. To compound the disappointment, I also had to wait a little bit too long for something I could've gotten at Subway at half the price in a fraction of the time read more

Usually, I don't stray outside during the workday, but being just down the street, I thought I would try FS. I arrived after 1 pm to beat the lunch crowd. I ordered a turkey and cranberry sandwich, I**got** some kind of turkey barbecue. I waited almost 15 minutes while the workers showed no sense of urgency, spending their sandwich-making time in conversation. They were friendly, but s-l-o-w. And I wasn't the only one looking at my watch while waiting for my order. The combo special - sandwich, chips, and drink - was just shy of $10. Too expensive for my budget. Wonder if that turkey and cranberry sandwich was any good. Probably won't be back to find out. read more

Haven't had any issues with the quality of the food. However, I use Grubhub for most of my delivery orders. I've had no problems with ordering in the past, $15 minimum (mo issues). On Grubhub they still have $15 minimum listed but they do phone orders only now. When you call they tell you that you have to order $40 worth of food for delivery. My work was ordering from here almost every day until that. I've contacted Grubhub and neither Firehouse or Grubhub have corrected this yet. After reading some of the other negative reviews I think I'll stay clear for now on. read more

Great hot subs, if you get the large it might get a little pricey. I keep coming back to this place because Im crazy for hot sauces especially the really hot ones. Their hot sauces are ranked 1-10+ and there's more then 30 of them. Must try if your in the area read more

Firehouse Subs - Sandwiches Near Me - Naperville, Illinois

I've only had their vegi sub but have had it multiple times. Each time the sub has tasted great with fresh vegetables. I am not sure what kind of sauces they use but it tastes pretty good. They are a bit on the experience side but they definitely beat subway's quality and taste. I would recommend this place if you are craving a sub or looking for something different other than Sunway or Quiznos. read more

Mmm...Big Hawaiian Pork Sandwich ("limited time") is the real. Lots of Hot Sauces to try on your chips. Cherry Limeade and ESPN. Yes! Will be back. read more

Firehouse Subs - Big Hawaiian, "for a limited time" - Sandwiches Near Me - Naperville, Illinois

I love this Firehouse Sparky is a great manager and the food is always good. I always get asked about my sandwich and service. I will continue to be loyal to this place. read more

Probably the best sub I've ever had. Saw an ad for this place in our homeowner's association newsletter, saw the good reviews here on Yelp, and decided to give it a try after picking up our daughter from preschool. Yes. This place rocks. We were here around 11:45 on a Friday, and the place was packed. The line snaked back from the register, through the tables, but it moved very quickly. The best part about the ordering experience is that, as soon as you are done, you get to sit down and they bring your food out to you. Also, like the Wendy's across the street, they have one of those super-fancy coke machines that dispenses something like 3,000 different varieties of Coke and Coke products. Diet Vanilla Barqs? Yes please. And for the kids, as the other reviewers noted, they have plastic fireman helmets to wear. As for the subs, I ordered the Turkey Bacon Ranch and loved it. The bread was nice and toasty but not overly crunchy, and the meat, cheese, bacon, and peppercorn ranch came together in a heap of yummy deliciousness in between. My wife got a plain old roasted turkey breast sub (she really liked it), and our daughter got the grilled cheese. My only gripe with the kid's menu is that they don't have any "healthy" options for drinks other than water. Apple juice or milk would have been nice. The closest thing to juice they have is Hi-C. No thanks. Finally, they have a huge selection of chips. Whereas Subway seems to have cut back on their selection of chips so that now you can choose between a flavor or two of baked lays or a bag of cool ranch Doritos, the selection at this place spans almost the entire length of the counter. Color me impressed. I will definitely come back here when I'm in the mood for a sub. read more

The best sub sandwiches ever. And finally they have one in Illinois!!! read more

Firehouse Subs - Sandwiches Near Me - Naperville, Illinois

Just had a wonderful sandwich and I think it was a fair price point but just barely . The service was slow but it was worth the wait. Would have given four stars if the price would have been better. read more

Placed a work order and a couple of my associates food items were wrong. I called back to address the mistake and the lady put the phone down and yelled out "Some fucking idiot is on the phone to complain about his order". I was assured by the manager that the employee would be reprimanded, but I doubt that. 1/5 for customer service read more

I'll be back, over and over. This place is right outside of my hotel, so lovely. Turkey Sub, hot. MY GOODNESS. Service was great, 3 young men all very helpful. read more

First time having a firehouse sub sandwich. I had the hook and ladder sub six-inch combo what an incredible sandwich!! Thank you I'm hooked now and I will be back! read more

Favorite sub shop of all time. GO EAT THERE... You won't regret it! read more

If you are in a rush, beware. I waited almost 10 mins for my sandwich, and it wasn't even that busy. The #1 Hook and Ladder was delicious. However, I got take away and it was a bit soggy after unwrapping. Again, the sandwich was dang good though! read more

Amazed at what me and my wife seen was a employee in black shirt drop a full loaf of bread because he grabbed the wrong end of the bag of bread spilling it all on the floor. He picked it up with the other employees in red putting up a a screen so the customers couldn't see and put it back in the bag and back into a box. When asked to speak to a manager on duty the next day on Sunday Dec 4th the manager I talked to and quickly denied the incident and Hung up on me. Seriously? Was that the manager who I witness drop it? I will go to FB and Yelp and Twitter to let the word out on your Mcdowell rd. Location in Naperville.- Disgusting...Zero stars. Bob Kuhn should be disappointed as a owner. read more

This Firehouse is across the street from a Jimmy John's and located close to a Subway,Quizno's and Corner Bakery . All of those are better than this. The employees looked depressed when I walked in. 3 out of 4 tables in the restaurant were occupied by a single person waiting for their food to be done. Nothing at all unique about the menu. The sandwich took FOREVER to make. Nothing unique about the taste. And, worst of all, it was expensive. They need much quicker ovens, excited employees and sandwiches that are unique. If you're going to survive in Naperville.... you better step up. I've been to just about every restaurant in Naperville (say what you will) and I was especially disappointed with this one- and I almost never write reviews on Yelp, let alone negative ones. I think it was the price for what I received, really. read more

I used to love this place. The past 2 times I have ordered from there they forgot the cheddar and/or barbecue sauce on my beef and cheddar brisket, the girl who took my order looked like she hadn't showered in a few days, and they were just standing around texting. The first time they forgot the cheddar and I figured I would give it another chance but today they forgot the sauce and the cheddar. I love firehouse but I will not be returning to this location. read more

They changed the menu and the last few times we have gone in there the restaurant has not been as clean. We miss the original manager that was there all the time. not sure if he left or got moved to a different shop, but it's not the same. read more

I enjoyed R Subs butt the place was so cold inside I felt it was snowing in there no heat

We live across the street from this place, so we were REALLY excited to see Firehouse Subs coming...there's a Subway and Jimmy John's within rock-throwing distance, so it was nice to see something new coming with REAL grilled subs. But I feel like the sandwiches are overpriced, given the amount of meat you get on your sandwich. It's good, but not great. Better than Subway? Yes. Better than Jimmy John's? No. But you can't compare the two, since Jimmy John's subs are cold. Either way, I'd rather drive across town to Jersey Mike's. read more

Just moved to the area and could hardly contain myself when I saw a Firehouse Subs was just up the street from where I live. This is such a nice alternative to other sandwich shops like Subway, Jimmy Johns and Potbelly. The sandwich meat is steamed and the bread is fresh! Sandwiches are warm and juicy. They also have a loyalty card in which you get a free sandwich after 10 purchases (you have to buy the combo). Last but not least, they have the best pickles! You will not be disappointed and I always make sure to take friends here who haven't tried it before. read more