Loved this place! The decor was fun and cute (the tables have dalmatian spots)! I walked in and the employees all had a smile on their face ready to help. Since I looked like I had obviously not been there before they explained what subs were some of their best and most popular. My sub was brought to my table very quickly after I ordered it. It was so good and one of the best subs I've had in a long time. There was a great portion of meat, cheeses, lettuce, and veggies on it. Normally sandwiches get the shaft on their portion of meat but I didn't see that lack here. While I was there a family with two small children came and sat near me. The kids get the cutest little plastic firemen hats as souvenirs! I will definitely be back for to try a different sub soon! read more

Oh. My. God. After eating a Firehouse sub, I don't know if I'll ever return to Subway or Jimmy John's. (Though I have never been to Jersey Mike's, so I can't compare it to that...yet.) First off, I'll say I'm really picky about my sub bread. A common problem I find with other places is that their bread either gets really stale or flaky pretty quickly (especially since I'm a slow eater, by the time I get to the end of the sandwich I usually end up picking the meat out and just leaving the rest of the bread), or it's like a french bread kinda roll that's hard to tear with your teeth. But the Firehouse bread? PERFECT! They toast it, which I usually don't prefer at other sub places, but since it's very lightly toasted I don't mind here. And then the meat is prepared in these steamer things, so it comes out nice and warm--a great treat for when it's like 35 degrees outside! The employees are all pretty friendly, they yell "WELCOME TO FIREHOUSE!" when people walk in the door which is hilarious. I love it. And they also took the time to describe their subs and menu, which I appreciated. I got the Italian sub and I don't know what it was about that one, but....wow. Just wow. I've never had an Italian that good. I know it sounds so cheesy, but just thinking about it is making my mouth water...it's too bad there's not a Firehouse closer to me :-/ Will definitely be back if I'm in the area! read more

Leave it to firemen to know what it takes to make a great sub: soft bread, fresh ingredients, and plenty of character. The sub was one of the best I've had (watch out Potbelly's) and the ambiance was just right. Oh, and you know that change between your total and the next dollar up, they make it easy to donate to a charity, only if you want to. These guys are worthy of your next craving. read more

I like Subway now and again, and Jimmy John's is okay as well, but Firehouse Subs here has definitely got them both beat. This was my first visit to a Firehouse Subs, and it was very impressive. The place is clean and bright, the staff is friendly, and all the food that we tried is exceptionally good. The chili was in the league of best chili I've ever had. The Coke machine is neat too; there are a ton of combinations and flavors and I ended up having a raspberry Sprite while the other person in my party had a lime Coke. Too bad I don't live closer to this place! read more

i generally despise "sub" resturants. subway, quiznos, blimpy, jimmy johns, etc etc. hate em all. this place is totally AWESOME. forgetting the fact that i LOVE hot sauce, and they have like 30, its still awesome. we had 3 different sandwiches from this place now, and every one of them is just amazing. good FRESH ingredients. they DONT skimp on the meat or cheese, they treat you with GENUINE respect, and GENUINE gratitude. far too often, especially in retail or resturants, i get all the phony respect/gratitude, and it SHOWS when you're not sincere. this firehouse could teach lessons, that most retailers could learn. again, amazing food, great service. and more than reasonable prices. read more

Wow! Glad I heard about this place...I placed an online order for 3 sandwiches at 11 (placing an order was super easy and fast. You don't need an account or give your payment info - which is usually what takes forever to set up) by the time I stopped by to pick up my order it was nice and ready all I had to do is pay. Food was really good - medium sandwiches were pretty good sized and my Engineer sandwich was nice and toasty warm. Will definitely order from here more often. read more

The subs are good and priced about the same as a jersey mikes. I like the variety of meats and sauces.

Nice clean establishment with a friendly staff. Got a Ham and provolone on wheat . They steam there subs which is really nice and unique.

One of the better sandwich chains out there. The food is always nice and fresh. The drink machine is really cool (you can pick from 100's of options and really make your own drink). It is a little expensive for a sandwich, but they do have some really tasty sandwiches. The staff is always friendly and shop is always clean. I'd go back, just wish they were a little less expensive. read more

Love this place. I love the meatball sub. They have a sweet/spicy sub that's great but I prefer the regular sub. The brownies are amazing. They also have the pop machine with every juice/pop you can think of. read more

Sit down Jared/ Justin Tuck and all that think that subway is good. This place got good subs! What makes them unique is how they prepare their subs. Rather than melt, bake and nuke the subs they actually steam the meat with the cheese!!! EXCELLENT!!!! My favorite one is the Engineer - Turkey with melted swiss and mushrooms. BTW, we need more in the city!!! read more

Solid and unique sub. Very tasty. Only reason I didn't give it five stars is that about a quarter of my sub was almost meatless. Im sure the kids will love the pick your drink Coke machine. read more

Not bad! The Italian is pretty delic. The place was clean and the employees friendly. I would go back. Definitely a better option than JJ's if you're looking for something relatively fast (8 - 10 mins) and warm. read more

I really like their food so I keep coming back BUT the service at this location is mediocre at best. I agree with a previous reviewer that half the time I go in, I feel like I'm bothering the employees. They aren't overtly rude but aren't exactly kind/personable either. I'm conflicted because the sandwiches are so yummy, but I hate going in and dealing with their staff. Unfortunate. read more

We love the Firehouse Sub place that has open near us in Naperville...it is nice to have an alternative to Subway...I like trying different sandwiches and try to have a different sandwich each time...I like to order online and go pick it up..Also like the big Coke machine with all of the different flavors. read more

Much better than subway. Friendly staff, nice decor and plenty of TVs to watch sports during lunch. Been there twice and enjoyed the Hook and Ladder sub and I can't remember the other one. read more

First time ever at a Firehouse and I will be back. Great sub and very friendly staff. Probably the best chain sub place I have been to.

The Engineer is my favorite sandwich around. I love how you can try different hot sauces and they are rated by level of hot. The owner seems to always be working... Restaurant is very clean and customer service is great. If you haven't stopped in, give it a chance. The sandwiches are great! read more

Best - sandwich - I - have - ever - had! Ever! I got the beef and cheddar brisket. I ordered the medium. If I had known how good it was going to be, I would have ordered the large. Absolutely amazing. I will be back. read more

This blows subway out of the water!! Having the meatball sub with sweet and hot sauce. #&*! $ my mouth is on fire but it's so good. I will be coming back more often!! The pice not bad for a sub and got the firehouse hot sauce bottle too that looks like a fire hydrant, which is really cool. And the love the fact that they give back to the community. Awesome theme and love the pix and mural and the used fire equipment all around the space. Ditch subway and come here!!! read more

The food is always good! I had a huge problem with GrubHub being late for the delivery so Brian at Firehouse was kind enough to offer to bring me the food himself and get me a full refund. I would definitely recommend this place to everyone. Great customer service. Thank you Brian! read more

I always have mixed feelings about this place, but I keep coming back. I think it's only because I can choose my hot sauce, that is the seller here. Their sandwiches are nothing to speak of, but once you choose your sauce and hose that sandwich down...you're on a whole new level. Worth a try if you want something different than subway read more

I love this chain and the food! I also would have loved to have eaten there today... unfortunately while looking over the sandwich list I got so grossed out by the workers making throaty BARFING sounds that I decided to leave without ordering. Extremely disappointing and nasty. read more

The sub was mediocre. I had the hero, which for the price was not very good. It was like a toasted Subway sandwich, but for more money. The space is cramped and a little confusing on ordering. It gets busy and people don't know where to stand in line. Also, they have the flavored coke machine, but it only has one dispenser. There were up to 6 people waiting at lunch to fill their drink. Not a smart choice for a busy place. The wait after ordering was about 10 mins, which can be long if you have a short lunch. Service was okay but for the price and taste I'll go somewhere else. read more

I'm SHOCKED at the amount of positive reviews this place has. Just tried it for the first time and I'm disappointed. I walked in expecting to smell some great food cooking after reading this reviews.....ehhhh NOT.....no smell at all...that was my first clue that something's off. I ordered a steak and cheese combo that ran me about 9 bucks for a medium! As I'm waiting for my overpriced sandwich.....I noticed no one was cooking anything....(ummm, please don't tell me you're another subway)...sure enough here comes my sandwich out of some machine......and it's TINY! okay at this point they've got two strikes...the ONLY thing that can save them at this point is that this tiny, over-priced, no-scent-having sandwich is just absolutely delicious....annnnnnnnd STRIKE THREE - it sucks! And I'm not just saying that because it was expensive or small...I give credit where it's due....and this thing ABSOLUTELY SUCKED. Will never go here again...hope this review saves someone nine bucks! For all the competition in the area, I can't believe they're still in business. read more

Awesome place to get a good sandwich! I was surprised to see they were open at 10:30 in the morning. The guy working was very nice, and the food was great as well. read more

Food is good - service is good- place is clean - love the drink options- but a little overpriced !

I will never have another sandwich after I ate here! Get the brisket it's amazing! And the Gawain pulled pork yum! I'm about to gain ten pounds cause I'm addicted! read more

Great subs. Quick and courteous. Loved the beef and cheddar brisket. Cookie was a little too chocolatey...but who complains about that?

AMAZING SUBS! lol..im not kidding. I dont like spending my money on any other sandwich place besides firehouse!

Very nice staff, sandwiches are decent, expected a little more flavor but liked the hot sauce choices

My first time at Firehouse Subs in Naperville and met Pam Kuhn the franchise owner ---the food was AWESOME!

After hearing a lot about how great Fireshouse subs were, I decided to give them a try. Boy was I disappointed. I ordered a steak and cheese sub. It was the worst sub I ever had. It was bland, the bread wasn't toasted, and it left a terrible after taste. The meat was low quality. There was a lot of fatty parts I kept pulling out of my mouth. My husband ordered the corn beef brisket and said he would never order it again. Also, the customer service was not the best. I will remain a customer with Subway or Jimmy Johns. If you want a great tasting sub, don't go to Firehouse. You will come out better making your own or going someplace else. We had to wait fifteen to twenty minutes on subs that tasted horrible. I want my money back... If you like horrible, low-quality tasting subs, go to Fireshouse. You will get what you paid for. I also believe some of their reviews are posted by people who own and work for the company. read more

i dont normally review chain resturants.. but i came here twice due being around the area for class.. first time service was somewhat awkward.. the way the worker talked to me to take my order .. i had ordered the meatball sub the first day and the firehouse sub the second day.. both times the service was slow when it wasn't busy.. took like 15 mins to finish making a sub.. the subs was eh.. didn't like the meat ball sub.. the meat ball was very mushy.. then firehouse sub was ok read more

This place should be avoided. I ordered my sub with some modifications from the menu version (no mayo, no veggies). With only one other person in the lobby it took 10 minutes for my sandwich to arrive and it was wrong. I took it back up to the service counter and the two kids, who made repeated eye contact with me, ignored me for nearly one minute. I actually asked them if either of them were going to find out why I was standing at the counter with the sandwich in my hand. After explaining what the problem was neither of them had a clue what to do. It took a third person to come over and get the problem addressed. Now with no one left in the place it still took another 6 minutes to get the sandwich out to me. While eating I overheard the person who took care of the problem talking with someone whom I assumed was the manager and the manager just shrugged it off. While the food was fine, the service was a disaster. Again, I'd avoid this place, if you're bent on a sub there's a Jimmy Johns and a Subway about 1 minute away and a Quizno's about 5 minutes away. read more

paid almost $23 for two combos. what i got? bland subs that were mushy by the time i got home (mind you, a 5 minute drive). GROSS.