I got the Big Kahuna with extra steak and it was GREAT!!!!!! The customer service from the young lady that took my order to the woman that made my sandwich was so good I thought I was at a 5 star restaurant. Thank you so much for the excellent service and food!!!!! read more

This location is usually great but my most recent visit was far from great. They were training a new employee, I get it we've all been new at a job however doing it during the 5:30 dinner rush is probably not the best time to throw someone to the fire. I ordered 2 sandwiches and it took about 15 minutes. When I got the sandwiches home they were not good. Instead of the turkey being shaved nice and thin like it usually is it was sliced about 1/8 inch thick, it was gross. The meat to cheese to veggie ratio was all messed up, just a big mouthful of meat. I couldn't even eat half the sandwich because it was simply not appealing. Businesses need to do better, everything is so expensive and having to throw away a $12 sandwich sucks. It will be a while before I return to this location. read more

The ingredients are fresh, meats sliced fresh & fast service even though it was super busy. Clean environment & staff was very polite & efficient getting orders done! Would like to add that Hannah was welcoming people in the door as well as the staff & did not hesitate to help with selections on the menu. One of the best Jersey Mikes I have been to. Highly recommend this location. read more

I went into the store to order and on my sandwich I specifically told the man I want it Mike's way no letters add pickles, and I want the mayo and bacon. He did not add the pickles or mayo and bacon. I am totally disappointed. Is there anyway you guys can help me? read more

Granted, it's MY problem that I paid to DoorDash Jersey Mikes, but the food is expensive enough, especially because I ordered extra meat and cheese. I took about four bites of my sandwich (Philly) - and promptly spit them out because there were too many fat chunks; it was grossing me out!! I really liked Jersey Mikes when I first tried it a couple years ago, but the few times I have had it since then, it got worse and worse. Today was the LAST time I will get Jersey Mikes!! But that's the other thing: the "worse and worse" part above is the reason why I ordered extra meat and cheese - because the last few sandwiches have been VERY skimpy on both. So, buh-bye Jersey Mikes!! Naperville, IL read more

Horrible hospitality service. It's my birthday and the app didn't show my birthday coupon although their website says I get a free drink and sandwich on my birthday? The manager said that they can't honor it because people make up fake birthdays on the app. I had my drivers license to show it was my birthday but that still wasn't enough. I will never be going back to Jersey mikes again. Jimmy John's is better anyways. What a heartless staff. read more

Poor customer service. They rush you to order quickly. As a customer you don't even know what comes with a sandwich and they think that you have to know. Employees are rude, especially a women named Amber and the guy with a ponytail. read more

Great service handling gluten-free, cleaned to avoid cross-contamination. Great GF option for a subsandwich! Thank you

I'm a big fan of Jersey Mike's! I love their sandwiches more than Subway, Quizno's, and even Firehouse Subs. Jimmy John's may be tied in my book, but I love them for their freaky fast deliveries. Jersey Mike's on the other hand, well, their subs take the cake. You have to make sure to order it Mike's Way, because that's half the charm. Something about the herbs, oil, vinaigrette combo that completes the sandwich just right. They offer cold subs, hot subs, and and signature wraps. For sides they have a nice selection of chips and baked goods like brownies and cookies. I also appreciate that they serve Pepsi products. If delivery and catering is something you're looking for, Jersey Mike's has got your covered. Their menu says that a mini sub feeds 1, a regular feeds 2, and a giant feeds 4. That may very well be true, but honestly I can eat a regular in one sitting all by myself because their sandwiches are that good! It is nice to have the option to save half for later though. Admittedly I almost always get the same thing -- the #7which is made with 99% fat free turkey breast and provolone cheese. All of their sandwiches come with onions, lettuce, and tomato, but really you can get it any way you'd like. Just writing this review is making me think I should hit up JM's for lunch! read more

I went to Jersey Mike's yesterday and bought the Italian and the Philly Cheese steak they were delicious as always, the only thing that concerned me was that all the employees were NOT wearing masks, i was surprised that the corporate rules would allow this at this time, i thought starting May 1st all business employees and customers needed to wear masks. Before i went to this location i was at a Bolingbrook location i left because they ran out of white bread, but EVERY employee WAS wearing masks, so then i went to the Naperville location and it didnt seam safe. read more

The almost $15 Footlong BLT I got at weekend was without a doubt the worst value food item I've bought for a long time. It had a small scattering of lettuce shreds, had 4 of the thinnest slices of tomato you can imagine, and 5 pieces of bacon (half of an ounce), and total contents cost could not have been any more than 30 cent. Jersey Mike must think people are fools!!! Can't pin that kid of rip off on Ukraine war / grain prices/ inflation!! Would have felt ripped of if I'd paid $6.99, never mind over twice that. Tasteless and overpriced, not to mention zero nutritional value. Never again! read more

This is the second time I've placed a pretty sizable order from this location and they hit a home run out of the park for me again!! Great staff, great food, always on time and always accurate. Thank you BIG TIME for always being there when we need you. In times like these little details like you pay attention too are GREATLY appreciated. Thanks 75th Street Crew!! read more

Great sandwiches. Always love the hot Philly steaks. Staff is always friendly. Cheers!

I still give this 1 star based on my original experience. I do appreciate working with the owner, they were very apologetic and offered my husband and I dinner. They said this issue will be discussed further, so hopefully something comes of this. read more

I came to this location for my first ever Jersey Mike's experience and was not disappointed. I was met with a very kind staff, especially the blonde girl who made my sandwich. She was so sweet and helpful with me not knowing what to order. I had no clue what I wanted and trusted her choice for me and i've become a regular to come back for the "Club Sub"! I highly recommend this particular location as it is always clean and always friendly! read more

Okay okay I agree with the other reviews...Jersey Mike's Subs blows Subway and definitely Quizno's out of the water! There are only (3) locations in Illinois..Naperville, Vernon Hills and Gurnee. I hope they open one up in Downers Grove, that would be great. So I tried the 15" inch Big Kahuna Cheese Steak...GIANT STYLE!!! This was a spicy meal in itself topped with grilled onions, peppers, mushrooms, jalapenos and extra cheese. I had to ask for a knife and fork because I knew this was going to be a challenge. It looks like a submarine missile ready to take out your biggest appetite as it sits wrapped up in foil. The temperature stays consistent as does the flavor throughout the entire sandwich. The staff is friendly and knowledgable about their products, they seem happy to work which makes for a positive lunch experience. They serve anything from cold/hot subs to wraps and salads. This location was busy on a Sunday afternoon and you may sit outside and eat your meal too! Reason for the (3) stars, I yet to sample the other sandwiches, once I do I will add a follow up review and rating. read more

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I got an ok Jersey Mike's Famous Philly sub here - it was $6.95 for the regular size. The place is new, clean , and comfortable and workstaff is friendly. This philly was a bit tangier than expected from the peppers, but good and fresh. No cheese as on other classic philly beefs, and it was very light on the onions. The size for $6.95 made it a relatively pricier sub. Overall, and ok place, but I would much prefer Potbelly's for subs. read more

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I don't understand all the negative reviews. This was my first visit and everyone was kind, welcoming, and made my food perfect. I recommend this location! read more

Watch out Subway Jersey Mike's is here to stay... The sub was great plenty of meat and fresh veggies, I was a happy camper if I could have done my happy dance in the line I would have but I didn't want to embarrass my friends! I can get the foot long and have that for a couple of days the price is so worth the sub that you get! No this isn't your 5 dollar foot long but what you get is so much better! I have only been to this location once but I have a friend that works in the area and I always ask them to bring me one when they will be coming my way! I was also so pleased to find out that there is one closer to me now...Oh yes this is a real sub and I am more than a fan of this place! read more

Jersey Mike's Subs - What a great sub looks like!!!! - Sandwiches Near Me - Naperville, Illinois

Thought this would be a real deli place. It's actually somewhere in between Jimmy Johns and Subway. There was a manager and 3 young girls working. No one was in the place except me. You would think it would be easy to remember to put everything a customer asked for and put it on the order, especially since all those ingredients are right in front of the person AND there's huge sign with the menu above your server head telling you what it includes. Nope. I get the order to my car, and all she did was put lettuce and way too much mayo - and I remembered seeing her struggle with the mayo. Because... mayo is hard. Two co-workers and a manager watched her screw it up, and never spoke up. The sandwich was mediocre. There was nothing special about it even if it had been done right. Skip it. read more

When did jersey mikes turn into Ed Debevic's? The staff probably doesn't need to argue with you about your order. Two sandwiches. Not a hard order. They made both wrong and then insisted I ordered it wrong. I said "do you want to argue about it or fix it?" The manager had to step in because the girl really did want to argue about it. Good food. Obnoxious people. read more

I was seriously disappointed in the service. I ordered through their app. I arrived at the store and there were two other customers in line. There was an employee at the cashier, so I went and waited. He did not look up. Two other employees never acknowledged me. The cashier went to walk away and I said something. He proceeded to tell me that they didn't have my order but they could make it charge me. I explained that I was already charged for my order. Then one of the other employees found my sandwich. read more

This was my first time visiting this location. I haven't been to a Jersey Mike's in over 5 years, and my significant other and I, were visiting to have a light, fresh dinner for once. A question was asked, regarding the pricing of a sandwich that has both ham and turkey on it. The response given by a woman, who claimed to be the manager, who wasn't wearing a name tag, and said her name was Megan; she responded very rudely, and in a "matter of fact," type of way, all while yelling at us, rolling her eyes, talking at an above average tone, and reiterating, that having turkey and ham on a sandwich, would take away from her ham inventory. She was asked how, and why wouldn't it be taken off of the turkey inventory. She replied that she'd have to charge us for a turkey sub, whatever number that sub is on the menu, and that price would have to be paid. As we searched on Google for nearby Jersey Mike locations to spend our money at, my significant other expressed that he's been to this location before, have a great night, we'll be in touch with your manager. Very loudly, aggressively, and unprofessionally, she said, "WELL, MY EMPLOYEES ARE NOT DOING THEIR JOB! YOU HAVE A GREAT NIGHT." She said other "professional phrases" at us, all while yelling / talking AT us. This woman represented the company very unprofessionally, and made us feel very unwelcomed in Jersey Mike's. That was one of the worst customer service experiences I've ever had. read more

Best subs from a chain sandwich shop.The quality far exceeds what's available from competitors.

Okay sandwich. Nothing special. Ordered a tuna sandwich, not as good as the one I ordered in another location. Will not try again. There are so many good sub places. read more

I've always hated Jersey Mikes. I had really bad experiences with them when I lived in North Carolina (hard, old bread, nasty sour meat, cold chicken on my chicken parm sub...) and swore I'd never go back. Today, my husband was craving a sub and naturally he wanted the Jersey Shore Favorite from Jersey Mikes. Ahh the things we do for love. So I went, not willingly, but I was glad we did in the end. This specific location was pretty good and definitely changed my outlook on the Jersey Mikes franchise....at least the ones in Illinois. The two young men that worked behind the counter were so nice and made small talk with us as we waited for our subs. I ordered the regular chicken parm sub on white for $6.75 and my husband ordered the Jersey Shore Favorite (he's originally from the Jersey Shore so go figure). He swears up and down there's not a place around that makes this sub like Jersey Mikes does. Not sure how much his sub was but between the two of us for the sandwiches, one chip, and two drinks our total came to $18.00. Meh. We didn't have to wait long for our food which was great. I was a little disappointed by the iced tea and raspberry iced tea because neither was sweetened and they tasted foul. The soda machine had a poor selection too...pepsi, diet pepsi, root beer, lemonade....bleh. I hate pepsi products. They need that awesome soda machine that all chains have nowadays with the different flavored syrups you can put in your sodas. But anyways...My sub was just OK. There was about two inches of it that didnt have any chicken on it, so it was just a mouthful of cheese, bread, and marinara. Two inches is a lot if you think about it and I had only ordered a regular which isnt that big. I was also disappointed by the lack of marinara. It was dry. Why are you being stingey with the sauce, Mike? Hot marinara and cheese should be oozing out of that thing. My husband's sandwich was really, really good! The bread was soft and perfect, the meat and the ingredients were fresh, and they put the perfect amount of oil, vinegar, and seasoning. I definitely know what to order next time. I know three stars doesn't seem that great but originally I would have given Jersey Mikes zero stars if possible. They've come a long way. The customer service was amazing at this location, the store was clean and well organized, and the jersey shore fav was delish. BUT they still need some serious work on their chicken parm sub and soda machine. read more

Jersey Mike's is my favorite sub sandwich place. Order your sandwich "Mike's Way" and it'll be seasoned with herbs, oil and balsamic vinagrette. I think it's supposed to be a secret, but that's what it appears to be made of. I wouldn't have a sandwich here without it, it's just too good to pass up. My favorite is the turkey and provolone. The "regular" is still very large, and depending on how hungry you are you could probably save half of it for later. But I never do, it's just that good! They also have "mini" subs, which are definitely a satisfying portion. Tried the cheese steak today and it was really good! If you like delicious, oozing cheese, you gotta try it! I ordered mine without onions, and the peppers gave it enough extra added flavor. If you like spicy, like giardinera, you'd probably like the chipotle cheesesteack instead. I felt like mine was missing something when it comes to spice. But I don't think a cheese steak is supposed to be spicy - never had a "real" Philly cheesesteak! Prices are on-par with Jimmy John's and Which Wich. You can easily get a meal here for less than $10. Service is a little strange. They are friendly and cool, but I'm not sure if they're supposed to be friendly/smartassy as mandated by management or what. I wasn't in line yet, and the girl asked me what I wanted. I said I was still deciding. She said, "okay I'll be here til 6." Her tone was joking, but when I ordered my sandwich without onions she yelled, "NUMBER 17! EXTRA EXTRA ONIONS!" It caught me offguard, but I could tell she was joking. It's a little annoying when I just want to get away from people at work on my lunchbreak - who are also annoying. I'm not going to take away a star for this though, I think it's part of their "thing." Although the store in Plainfield isn't like this at all, they are just normal, friendly kids. read more

Holy CRUD! Talk about UNMET expectations! Sheesh! All the build up for .... This? Man-o-mighty. I do not get it. This place FAILED- big time. Why? First of all, 10$ for a sub, a large drink and chips? HELLO!! Have you met your competitors? Subway? Quiznos? Jimmy Johns? They (ALL OF THEM) knock your socks off in pricing and taste. I am not cheap, (I just spent 120$ on a pillow next door) however, for 10$ for a SUB SANDWICH- it BETTER be good. Either that or I am in my second home- NYC. WRONG. Nope, just a crappy sub out in the hinterland burbs. The bread had some flavor, which is good, because that was the ONLY thing with taste on this lunch item. The roast beef, supposedly cooked in the store, was akin to eating paper. No texture, no taste. The provolone cheese? No taste; I double checked to make sure it was present and accounted for. Lettuce- no crisp, no nothing. Tomatoes might has well have been left off. They sure looked pretty, but were mysteriously lacking in flavor. Olives were nowhere to be found on the offerings section, so yeah- they could not help. The calories I wasted on the dab of mayonnaise might as well have been spent eating something else. It also failed to contribute! Either this place was having an off day or the flavor fairy needs to reconsider the mix. 'Cause it sucked! I see that people are cheering the Philly cheese steak sub. My thought- if you cannot do a cold one right, no thanks, not heading back to try the hot. I will grab one next time I am in Philly and save myself the disappointment. The staff? They earned the star. Friendly and helpful. Good to see, cause something has to carry the crowd. read more

Decent. Food is good. Sub fare. The issue is the service. Seems that each person behind the counter has their duties and can do nothing else. The line gets long because of the inefficient way they handle the customers. Luckily they can rely on the franchise brand. read more

Jersey Mike's Subs - Sandwiches Near Me - Naperville, Illinois

Hmmm- not impressed! And let me tell you for 2 subs and 2 chips for $28- yes my husband got the huge ones, but still!! The meat had NO flavor! The bread got soggy, the onion flavor on my italian sub was overpowering! I could of had much better at subway for $12 for 2! And that's not saying a lot! I was blown away when he told me the prices for these 2 sandwiches! Wow- really! If you want a yummy sub sandwich go to Potbelly's or Jimmy John's!! We'll skip coming here again! read more

Been going here for years, but ordered online at 12:05 and received a text at 12:25 the order was ready. Went to the store and watched no less than 30 other people walk in, order, pay and receive their order. This was while I waited until 12:50 to receive my order. Word to the wise is go in person versus online, as unless you're face to face, the service levels are poor at best. read more

Jersey Mike, where have you been! Yesterday I had seriously one of the best sub sandwiches ever. Trumps Quizno's and Subway, hands down. Even Jimmy John's and Potbelly are second to Jersey Mikes in my world! It's a quick-service sandwich place, and they make the sandwiches right in front of you, a la Subway. If you want their select suite of condiments, you just order it Mike's Way and move on(instead of picking and choosing). Or you can pick and choose. What's the best is they actually slice the meat and cheese for your sandwich AS YOU ORDER IT. You get a very fresh deli sandwich on (excellent) bread that you can watch them take out of the oven a short time before. I can't wait to go back and try one of their other sandwiches - maybe work my way though the menu through the course of the summer. I do wish they offered cookies or something, and maybe they do and I just missed them. It's a fun environment, too. The folks making your sandwiches are people that are obviously happy to be there, and seem genuinely interested in making sure you get the sandwich you want and have a positive experience. I was so happy to see this place very busy at lunch time - good luck to Jersey Mike's in Chicagoland, and you've just got to go and try it out! read more

GET THAT SAMMY MIKES WAY FOOL! I know everyone has their taste and preferances, but I tend to ignore that. A sandwich like this, IS better with oil and vinegar. If you disagree, you're likely the person who orders turkey with lettuce and cheese. Real adventurous you are... Again, I know "to each is their own." But please people, take chance every once in a while. They know what they're talking about when they tell you to try something a certain way. Their meat crushes the competition. They cure it all themselves. The vegetables look to be of grade A quality. Their service would make Henry Ford proud, plus they give you some humor or a quick chat about Chicago sports (love that). They make bread better than any of the typical chains. Some of their hot sandwiches are worth a go as well. The Philly is a hangover killer! If you haven't been, give em' a try. AND GET IT MIKES WAY! read more

Must admit I am absolutely diggin' the cheese steak!!! You cannot go wrong if you want a good, big, fat, hot, ooey gooey cheesy cheese steak (peppers on the side or not at all). The other subs are excellent as well. they shave the meat right in front of you- all the while talking to you like you are their well liked next door neighbor. Overall, staff is great, subs are great, soups are great. We will definitely be returning!!!! read more

Pretty damn good cheese-steak if you ask me (although I feel bad having one w/ the hawks battling the flyers for the cup). While Philly's Best has set the standard for a cheese-steak to me this comes pretty damn close w/out the long and chaotic drive to Lakeview. The steak was good and fresh off of the grill (none of that microwaved subway crap) and the bread tasted like a Gonnella or Turano roll, again none of that generic subway stuff. The cheese, caramelized onion, and the slightly pickled green peppers made the sandwich amazing. The service was also fairly quick and the shop was nice and clean. I would definitely go back and I ended up being pretty surprised at how good it was. If you don't feel like making the trek to Lakeview for some Philly's Best just go see Jersey Mike and you'll be happy! read more

Has anyone ever walked into a Jersey Mike's and NOT received great service? This place sure knows how to hire. And when I say "this place" let me clarify: I mean this "chain." I've been to multiple locations and the quality, consistency and customer service are always on-par. To boot, the sizes of sandwiches are perfect. Don't get me wrong, I love the taste/quality of Jimmy John's, but the ability to order smaller sandwiches is KEY at Jersey Mike's. This is a prime location, but they're always quick to prepare your order! read more

Love Jersey Mikes! It's my new favorite sub shop, A lot of people always say they're all the same or why is this your favorite? 1. Cherry pepper relish..amazing 2. Red wine vinegar!!! I also love the bread and their turkey meat. I get the same sandwich at every sub shop I go to..My go to sandwich here is the turkey. Everyone has their own favorite sub shop but this place is amazing and the service is always good! I've never had bad service. Employees are always polite and in a great mood. Place is always clean!! Plus they always have coupons which is awesome :) read more

I'm actually between 3 and 4 stars here.. The first time I had it, I REALLY liked it.. but it got old, quick. There aren't a whole lot of options or toppings here, and I LOVE my toppings on my sandys. I should honestly be a sandy expert at this point. I don't really like the fact that they want you to get it 'Mike's Way' so bad, because, I didn't really like 'Mike's Way' a whole lot.. I tried it.. and ehh it was pretty average. So, without the ability to change up your toppings, you don't get much option, and then, I get sick of it.. you know what I am saying?? As someone who is pretty health-conscious.. I refuse to try the Philly stuff because it sounds like I will feel like a 400 lber when I'm done eating it.. Maybe that's where I am losing out?? Perhaps. Anyway- it's not bad.. but I can only eat it here and there. read more

I was appalled when I walked in to pick up my phone order today and all 3 employees were not wearing masks! Including the cook! Thank god the sandwiches were not for me and I didn't have a choice but to pay for them for a friend. Ummm I walked into your place with a mask and you don't have the courtesy to wear one? NO ONE should eat at any Jersey Mikes! Very irresponsible! Any other food place that is open all the employees wear masks and hand your bag to you in a bin. Oh yeah they didn't do that either! They probably don't wash their hands after the bathroom either so if you don't get Covid 19 you will get some other illness from these yahoos! I'm a nurse and it's people like this who are the problem! I won't get sick from taking care of covid patients but because of the ignorant workers who don't deserve to be working! read more

[there isn't a review or any info on the one in Bolingbrook, which is the one I went to.] It was okay. I got the Jersey mike famous philly. Not too flavorful, peppers had a nice zing. cheese was lush & melty. but the meat was okay. didn't really pack a punch... the cookies sucked. i had white macadamia & a chocolate chip. I like my cookies to not be soooo soft. I love a crispness around the edge the to sink into it. These tasted undercooked. 9.59 for a sub, 2 cookies (.49 cookies) & a bag of chips. why 2 stars? Because it describes exactly how I feel- Meh. I've experienced better. *weird moment of my day- there is a Nancy's pizzeria as soon as you turn into the complex... a man walks out, using sign language to his wife while walking toward the car. Another man pops out of Nancy's wearing the uniform, and flicks off the guy while yelling the beautiful words of a sailor. o.O that's gonna be stored in my never before seen mind catalog. read more