I had a very disappointing experience at this Jersey Mike's location. From the moment I walked in, I felt an unwelcoming and cold demeanor from one of the employees. I asked if they had the Mike's Deal, and the employee responded, "What is that?" in a way that came across as extremely rude and dismissive, as if I had asked an unreasonable question. I repeated myself because I was unsure if she understood what I was asking, and instead of explaining, she walked away. Another employee came over, and when I asked the same question, she simply explained that they did not have that deal in a much more respectful and professional manner. Later, while checking out, I was trying to ask about using my gift card toward my purchase. The same employee responded with, "What is that?" again, and her tone and body language made me feel uncomfortable and unwelcome. What was most upsetting was noticing a clear difference in how she interacted with other customers who came in after me. She was friendly, laughing, and engaging with customers who were not people of color, while my party and I, who are people of color, were met with a completely different attitude. Whether intentional or not, the way we were treated felt dismissive and discriminatory. I understand that anyone can have a bad moment, but this interaction left me feeling disrespected and like our business was not valued. I will not be returning to this location! read more

I'm not a huge sub sandwich lover because I have some digestive tract disorders & eat gluten free (not celiac) however I found out Jersey Mike's has Udi's gluten-free bread! I ordered a turkey sandwich it was excellent and then today I ordered a chicken salad sandwich. Very flavorful. The only thing is this location gave me a stale GF snickerdoodle cookie 1st time no refund from Door Dash & today JM forgot to put my brownie in my bag:-( DoorDash doesn't give a full amount paid as a refund isn't right otherwise everything is good. read more

I swear there is less meat than I remember The guy had meat from a prior sub on the slicing machine. When he put cheese on my sandwich it attached itself to some random salami or pepperoni when I was getting the turkey and cheese sub. He tried picking it off my sandwich but didn't get it all off. It grossed me out. read more

We were in town for a funeral and stopped in on a rainy day to grab a sub. Everything was fresh, the staff was friendly and we had a great lunch. I'm not sure if the low rating overall is due to deliveries but we had zero issues and we'd go there again. Thanks for an awesome sub! read more

I bought a #9 sub sandwich on a Sunday afternoon on May 31. I love Jersey Mikes. The Naperville Ogden Avenue was exceptional ... clean tables and floors; cordial ordering people; and one of the best Club Supreme with toppings sandwiches ever consumed. I was frustrated with the JMs app and the store manager quickly and kindly resolved the frustration. My regular retail JMs was in Lisle and this one hit a home run with me. Great job as you won me over. read more

The food was good the service could had been better. The young african american girl that works at this location during the lunch hours has no friendliness in her delivery.. I purchase a bowl, she tells me the total and hands me the bag. As I looked her she asked with an attitude, you want a bag.. Why would I not.. read more

Staff were very polite and worked efficiently. I had one of the Italian subs and it had too many banana pepper for me, but that's an easy fix. Even with the vinegar and oil and spices, the sandwich still tasted a little bland. read more

Food was good - as to be expected. The problem I had was with the customer service. The lady who helped me (brown braided hair to her mid back. I didn't get her name) acted like she didn't want to help me. She was rushing while making my sandwich. She was slamming things and even recklessly threw a knife on the counter. I told her I wanted 2 sandwiches but took the helped person in line after me before she even began to ask what my second sandwich was. When completed, she tossed my order and the other person's order on the counter and didn't say a word and walked away. Very rude and unprofessional. I felt like I was such a bother to a person who was supposed to be doing their job. read more

I like this place! It's clean, friendly people, and the food is great! I usually order a mini #8 and my husband orders at #13! Bread is fresh, the meats are in good portions and the bacon in my sandwich is crispy! Go try it!!! read more

It's a great place to get a quality sub sandwich. I love their tuna and cheesesteak sandwiches. The place is staffed with friendly and efficient workers. You're in and out of their quickly. I love their coupon deals so I always use them. read more

Ordered a couple of sandwiches for myself and my son through Doordash. I ordered a large BLT. What little bacon there was, was in the form of nasty, burnt SCRAPS, like you might scrape out of the bottom of a pan. Not a single decent piece. It was like they'd run out and dumped the crumbs into my sandwich. Absolutely blatant. It was inedible. We've been to the one on Maple in Lisle a million times, and have loved it every time. Just happened to be in Naperville, and ordered from the Ogden ave Naperville location. But I will avoid that location like the plague from now on. I can't imagine the lack of concern necessary to dump that GARBAGE into a customer's sandwich. read more

The food was good but it tasted off like like meat has gone bad or something. Service was great. And the ambience was also great. I'm just asking if they could check their meat cause it could be expired and the sandwich gave me an upset stomach read more

The quality and freshness are appreciated. They are a "sub above". No wait, fast and fresh. I find them dependable and friendly and there's no sour "yeasty" smell when you walk in... download the app for even faster fresher service! read more

I'm not usually a fan of chains, but I make an exception for Jersey Mike's. This is a small location found in the same area as Jewel-Osco off Washington and Ogden, and there's plenty of parking to be found. The service and staff are top notch, and the subs are great. You can't go wrong with anything on the menu, but I do like myself the Italian #13 or the Philly Cheese Steaks - beef or chicken! I love their bread and the freshly sliced deli meat for each order. If I ever want a sub, this is the place to go. read more

This was my first time eating jersey mikes and I'm impressed with the quality of the steak and cheese with portobello mushrooms on their rosemary cheddar bread. It was so tasty, crave worthy! Also, the employees of this particular location were so pleasant and welcoming. I really value quality customer service and this location was amazing. I highly recommend this location! read more

First visit. Was impressed that the meats were sliced to order not like some other sub places. Bread was fresh. Toppings also looked fresh. Came back again the next week. Staff was very friendly. read more

I LOVE JERSEY MIKES. The people are always sweet and the food is always good. The store is nice as well

Be careful if you order a Gluteb Free sub at the new Location at 75th and Naper. My husband ordered a GF sub for me(I'm highly allergic to wheat). The clerk said Preference? And my husband Said yes. He brought it home and the first bite it took I could tell it wasn't GF. I called the store and the gentleman said we he stated yes to Preference. So the prefer not to give him GF bread when he asked for it??? I get very sick when I eat gluten. read more

This place was awesome! Checked it out for the first time this afternoon as we had some vouchers for free subs and the service was great. Staff was warm and attentive and the subs were absolutely delicious. Higher quality than both Subway and Jimmy John's and the flavor is there. Thanks for a great experience! read more

Very fast, food was delicious. Pop was nice and cold as well. The service was very friendly and welcoming. The music while eating inside also provided a great ambiance. read more

Had not been to Jersey Mikes before, and dam if they are all like this I will be back. So clean, staff was great and sandwich was perfect. Fast easy and pleasant. read more

Subs were good as usual for a Jersey mikes but they were playing music inside with nothing but cussing in it. I don't have no type, Bad bitches is the only thing that I like" and even more songs like this with "Bitch" this and "Shit" that and "Fucking his girl" and more!! Nothing but cussing in it!! How wildly inappropriate!! I had two young kids with me!! What kind of establishment allows music like this while people are dining in and this is what is playing loudly inside. Completely unacceptable! read more

absolutely phenomenal. never had a better sandwhich in my life. this was my first time going here and i am blown away read more

Jersey Mike's Subs - ham and cheese - Sandwiches Near Me - Naperville, Illinois

I'm a fan of Jersey Mike's, but this location is awful. I live in downtown Naperville, so it's a convenient drive to run out for a quick sandwich or stop on the way home. I've stopped by here dozens of times and more than half the time it is an awful experience. I'm done! The awful experience seems to always happen when the same young man is managing. There is inappropriate music blasting, the only communication is "What do you want?", and today I walked in at 8:20 and the you g woman with him said "we don't have bread" and everything was packed up and put away. The owner of this location should seriously consider restaffing. The location is not well managed in the evening. It isn't a good experience and they are turning down business. I'd give this location less than 1 star if I could. I won't stop eating Jersey Mike's, but I will stop going to this location because of the evening management. read more

It's hard to find a jersey Mikes that meets this quality. Katie runs this place flawlessly. Quality, cleanliness, employees, everything. Can't be beat. read more

Usually, I've had pleasant and outstanding service here. Today, I'm wondering why someone BEHIND me in line (who also ordered a cold sandwich) got their sandwich prepared and was checked out AHEAD of me. It seemed at least one person behind the counter prepping knew the person behind me as some sort of regular customer and then got preferred treatment. When I inquired about it, they lowered their heads and avoided eye contact and just mumbled something giving me the impression to just go. I come to this location about every couple weeks, but don't think I will anymore. I know this won't change anything and they won't miss my business, but I had a negative experience. read more

This used to be one of my favorite restaurants. Unfortunately, I got very sick 2 weeks ago after eating there. I thought it was the stomach flu or maybe COVID and I even got a Covid test which was negative. Called the doctor and it was in fact food poisoning. I'm concerned that they don't change out their gloves when handling machines (register, cooler etc) and the food. The staff is friendly but sanitary measures are not being followed. read more

We stopped here for a grab-and-go lunch and, being a HUGE Jersey Mike's fan, knew we'd be having a delicious meal. Decor: Pretty standard here and not much to say as it's a JM's. It's clean, well lit, inviting, and there are a decent number of tables. Staff: They are speedy and friendly, what more could you want from a franchised deli? Food/Drink: The sandwiches are great, I love them. I had the classic Italian and added a few extra ingredients. The sandwich was made right in front of me and to the exact specs I wanted. It was fresh, the bread soft, and tasted delicious. Value: Your dollar will go a decent way here and you can get a solid lunch for pretty cheap. I will always come back to JM's because they definitely know how to make a sandwich, and quick! read more

This is must be the only Jersey Mike's in America that doesn't toast their sandwiches!!! The guy straight up said "we don't toast here" what is that about?? read more

Always a quick favorite as the sandwiches are great. Ask for mayo and extra wet for a creamy vinegary flavor that can't be beat.

not that good . this place isn't good at all. the ingredients is ok but the bread could be better

This place is terrific! I have enjoyed several business or solo lunches here, and the people that work here are always very pleasant and consistent. The sandwiches are always just right and the sandwich experts always make sure to get the deets. Also, this restaurant is clean and orderly. read more

If I could give this location zero stars, I would. Chalked up the last issue to a busy day but now it's twice in a month that they have dropped the ball. Our delivery driver has been waiting for an hour only to be told they are too busy to make our order. When we tried to speak with someone they refused to talk to us. Incompetent and rude read more

I was having a particularly bad day, and sometimes I need to get a bite outside of the office - some place far enough away from the office that I have enough time to drive there, eat, and drive back, but won't run into co-workers. We all have our days that we just want to be left alone. Jersey Mike's fit the bill! My go-to at Jersey Mike's is the Turkey & Provolone, but recently I tried the Chicken Parmesan, which I really liked. The sandwich was slightly on the messy side, but I wasn't looking to romance anyone. Come to think of it, you shouldn't try to romance anyone at Jersey Mike's. I like to come here for a filling lunch that won't break the bank. read more

This may be my new favorite sub shop. None in the Madison area yet: the closest is in MKE, apparently. Here's the thing: THE MEAT IS FRESH-CUT TO ORDER, right in front of you. Despite that, the sandwiches are cranked out FAST. Ordering a sandwich "Mike's way" results in an herbed, oil & vinegar-dressed sandwich, loaded with veggies. I also love the tangy cherry pepper relish, which I get instead of the O&V or mayo. I have now tried the Club Sub and The Original Italian (the latter was my fave). I do hope we get a few Jersey Mike's in Madison in the near future: they make Subway look silly. read more

I've seen this place around my local Jewel for a few months now and I decided to give it a shot! Many thanks to Angela P. whose review I read prior to placing my online order. My 2 sandwiches were about $15 together. The turkey & provolone was hands down 5 stars! I customized it without the oils/vinegar and got pickles, banana peppers and cherry pepper relish instead. If you've never had cherry pepper relish and a fan of peppers, GET IT! You won't regret it! I hadn't heard of them until last year, and now I am obsessed. No wonder they say the turkey is their best sellers- it's one of the best sandwiches I've ever had. The other sandwich we got was the chicken parmesan. Ooooo....the sub itself was warm and toasted, the cheese was gooey, but you can tell that the chicken was kind of cold (and reheated). I threw the chicken in the microwave for a minute to warm it more. Meh. When it comes to the store, I was surprised to see how big it was for the small store front. Lots of tables, the space was very clean, plenty of hands at the front making sandwiches at 1:30, and many people were eating there. I'll definitely be back to eat in! read more

JMs offers a generous variety of cold cut sub sandwiches made with fresh deli meats cut on site. The portion sizes are giant and trump other local sandwich places. Aside from menu options, the staff is incredibly helpful and personable. My only issue was that I felt full and slightly ill after eating here (on two separate occasions). It could be my stomach, but regardless be prepared for their giant portions. Overall JMs is a solid New York style sandwich joint with an expansive menu and large portion sizes. read more

They screwed up my order & don't answer their phones. Very disappointing since I like their sandwiches. I will try a different location in the future. read more

I love this Jersey Mike's, the employees are friendly, efficient and always do a great job!

I went in and ordered a #15, #13, and a pickle just now. I looked for a name tag and she didn't have one. She was a much larger girl with very curly long hair. She greets me as I walked in (nice), then I gave her my order of which she stood there and told the manager to make. The manager told her she needed to make the sandwich at least 4 times back and forth and she literally just stood there laughing which forced her manager to make it. Was VERY unprofessional and she was lazy and to me should be FIRED. I would never allow an employee to talk to me that way as a manager. It offended me as a customer of which I almost said something to her. Which is the opposite of what I would normally do. Plus my sandwich was completely squished as they cut it. Can see the finger lines on my bread. Horrible. If I walk in and she's there I will literally walk out. I'm afraid to eat my food because who knows how sanitary everything was since she was even complaining as she put lettuce on my sandwich (the 1 extra condiment I asked for). read more