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    Jimmy John's

    3.1 (40 reviews)
    InexpensiveSandwiches, Delis, Fast Food
    Open 10:00 am - 10:00 pm

    Order Jimmy John's Takeout or Delivery

    Jimmy John's Photos

    Business Info

    JIMMY JOHN'S ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups

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    This is their pathetic excuse for a sandwich. Yes, this IS EXACTLY how it was made and delivered!
    Jim H.

    This particular location is a pathetic excuse for a sandwich shop from top to bottom. I have had two extremely negative experiences with service and food quality at this location which were only exacerbated by the poor caliber management. First, I did a large catering order, which despite the high cost, they refused to deliver although it was within 1.5 mile of their location. They took very little care in the presentation of the sandwich platter, the sandwiches were flat and strewn about the tray. I had to ask to have condiments provided and when doing so they cautiously relinquished about 5 mustard and mayo packets (I ordered food for 25 people). They also did not provide plates or napkins. While all this is a terrible inconvenience, the sandwich were stale, flat and unsubstantial. My second experience was at the request of a customer and I reluctantly agreed. The order was for boxed lunches and was delivered, albeit late. The food quality seemed to be average at best, but one order was incorrect. Aside from being incorrect, the sandwich looked like someone had picked all the ingredients off of it and left only a shadow of what it should have been. When we called to report the mistake, it took nearly an hour (shop is 5 minutes away) for the corrected sandwich to arrive. It was made incorrectly, again. The most disturbing part of the whole experience was the shop's "General Manager" who acted as if he was doing me a favor by taking my call. He was so obtuse he could not understand what the issue was or how to handle it. I spoke to him in a calm and professional manner, however he accused me of "coming at him with a impolite tone" when I questioned his ability to handle a customer complaint properly. James is in completely over his head and should be sent back to training from the beginning. Even on a perfect day, can you really imagine craving one of their sandwiches? They are average on a good day and I would certainly not deal with this location again. They should stick to delivering their sub-par product to drunk college kids who don't know any better or who don't care.

    #17 The Ultimate Porker as an unwich with extra lettuce wrapping! So good!
    Heather S.

    I really like this location. I've always had really great, and 'freaky fast' service. I've been to this jimmy johns about 3 times this week and each time has been a very pleasant experience! But my most recent visit is what prompted me to finally write a 5 star review. I always order the #17 as an 'unwich' (lettuce wrapped instead of the bread) and I always ask for it to be double wrapped with lettuce - I like it this way because it makes the sandwich a little more substantial and keeps the mayo and tomato juices from dripping out of the bottom; well this particular time the gentleman who rang me up was also the same to make my sandwich and he actually showed me the lettuce he was going to use and asked if that was to my liking. He totally didn't have to do that but I very much appreciated it! To me that was going above and beyond normal customer service. He was so nice and friendly I was just really happy with the interaction and the ocerall experience. Overall I really like this location. I usually go after typical 'lunch time' so I don't know how it is when it's their busy time, but I definitely would recommend!

    Supposed to be a Vito..where's the cappicola???

    I ordered a Vito on line for lunch. The sandwich is supposed to have cappicola and salami and provolone cheese. I received my sandwich and it did not have one piece of cappicola on it. I called the store to complain that I didn't get what I ordered. I was told that there is a shortage of cappicola on the state of Virginia. I was also told that it states on their website that cappicola is unavailable. When looking at their app it states that due to supply change shortages there maybe a short supply of somethings. And I note it is atbthe very Bottom of the screen so unless you scroll all the way to the bottom before hitting the order now button you would not see that disclosure.You would think that when one of the main ingredients of a sub you are ordering is not available they would either call you to let you know or take that sub off the menu until the main ingredient is back in stock. I was told to make up for the lack of cappicola I got double salami. If I wanted just a plain salami sandwich that is what I would have ordered. When speaking to the manager I did not get an apology or offered something else. I spent 10 dollars on a sandwich that I didn't order. And when I received the incorrect sandwich it was less than satisfactory.

    My veggie!!! The sticker "I woke up like this," made me laugh!

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    4 months ago

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    3 years ago

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    1 year ago

    I love Jimmy John's. Always quick, staff is friendly and it's consistent. You always get what you expect.

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    1 year ago

    My experience with this store is 100% of the time great. Consistent and fast. Friendly service.

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    5 years ago

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    13 years ago

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    15 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    10 years ago

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    6 years ago

    This place is great! Friendly staff, fast sandwiches, And a fun upbeat atmosphere. Can't complain at all.

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    10 years ago

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    5 years ago

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    13 years ago

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    6 years ago

    I eat here 3 times a week and I love it...no matter what time of night or day they are there...great food...Convenient

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    11 years ago

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    14 years ago

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    10 years ago

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    6 years ago

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    10 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    10 years ago

    I literally got a sub with everything BUT the actual meat on it delivered to me. Need I say more?

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    14 years ago

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    10 years ago

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    9 years ago

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    13 years ago

    Freaky fast isn't just a slogan. It's the business plan.

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    8 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    11 years ago

    Anything but gourmet. Plain. Don't come if you're a vegetarian. No pepper. No salt. No Taste on veggie. Oh well. Go to which which

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    13 years ago

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    11 years ago

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    12 years ago

    Extremely fast service as advertised as well as gourmet food. Please open a Jimmy Johns in Chester VA.

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    10 years ago

    Over an hour for delivery. Horrible customer service and rude manager. Not worth the wait.

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    Ask the Community - Jimmy John's

    Review Highlights - Jimmy John's

    I finally got my order in and within 20 minutes the delivery guy had pulled up the the exact hospital entrance I had mentioned on the phone (one of six?), "freaky fast" indeed.

    Mentioned in 3 reviews

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    Garnett's Café - Smoked Salmon Plate

    Garnett's Café

    4.4(403 reviews)
    4.5 miThe Fan
    $

    Garnett's is a hidden gem in the heart of the Fan. I made the (very incorrect) assumption that I…read morewouldn't be able to eat here as someone with Celiac. I am soooo sad I missed years of delicious gluten free food! Gluten free sandwiches are prepared with GF bread using a separate toaster and appropriate safety procedures if you tell them it's an allergy or restriction. They also bring in GF pie and cake daily from a local bakery. Their food portions are generous while also being reasonably priced. They also offer the option of taking your meal in a borrowed picnic basket so you can have a picnic in the park across the street on nice days.

    A Richmond staple and hidden gem - I had been recommended this spot for a while, and wish it didn't…read moretake me so long to try this because this place is the best! Grabbing a sandwich here for a relaxing picnic at the park in-front is one of my favorite things to do :) --------------------------------- Food: various warm and cold sandwiches, the haberdasher is my go-to - it's a smoked salmon sandwich with benedictine spread/tomatoes, the bread to smoked salmon ratio is so good, and it comes with a side (I like the coleslaw or salad); we've also tried the big daddy which is quite a big sandwich (can be 2 meals) Recommendations: they have a $35 date night special Affordability: less than $20/meal which is great in this economy Ambiance: charming corner cafe that transports you back in time Service: good, they do get very busy and often run out of picnic baskets Good for: casual lunch, local eats

    Photos
    Garnett's Café
    Garnett's Café - Homemade Cake

    Homemade Cake

    Garnett's Café - Storefront

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    Storefront

    Buttermilk and Honey - It's a Wrap with Fries

    Buttermilk and Honey

    4.0(198 reviews)
    6.1 miDowntown
    $$

    I was pleasantly surprised after reading the reviews and coming in with lower expectations. To be…read moreclear, the 4 stars is based on the type of restaurant. It is fast casual - you order at the kiosk and grab a place to eat, listening for your number and/or text to alert you the food is ready. We arrived about 6pm on a Saturday night. It was busy and I grabbed one of the last two tables. It got very busy shortly after we placed our orders. The dining area is pretty big with plenty of bar seating around the windows. While we all ordered one after the other, our food didn't come out that way. Most of the food came out in about 25-30 minutes. The chicken was cooked perfectly. Juicy! Two people got tenders and three of us got sandwiches. The OG sandwich was very good, just messy! I ended up using a fork and knife bc it got too messy. The Mac and cheese was made with pimento cheese and was very good. My friend who got the fried green tomatoes said they were delicious and filling. Lots of goodies on top. Two friends enjoyed the collards. The only person who was underwhelmed was the person who got the Asian sandwich. Overall, if I wanted a good chicken sandwich and a Buttermilk and Honey was nearby, I'd place an order.

    Parking in downtown is usually a pain. We had to circle the block a few times to get a spot on…read moreThursday night around 19:45. We walked in to find the staff bustling, cooking, and prepping orders, and the smell of some delicious fried chicken in the air. I saw the kiosks and was not too thrilled with the Wawa experience, but we gave it a shot anyway, since fried chicken is one of our favorites. The process was simple and allowed us to add or remove anything we could want, so that was nice. While walking to find a seat, we saw a person panhandling in the dining area, but the staff promptly removed him from the premises. I ordered us the Pimento Cheese Balls for an appetizer, and I chose the Fried Chicken and French Toast as my entree because I always try the "chicken and waffles" at every establishment that offers it. My partner ordered the OG Chicken Sandwich without tomato, and it came with crinkle-cut fries. It was about $40. The chef proclaimed our order was ready in quick succession, maybe three orders behind the guests before us. We waited about ten minutes, maybe fifteen at most. We picked up the orders from the counter, and there was a mix-up on the syrup, but the chef promptly rectified the situation. He was a no-nonsense kind of guy; straight to the point. He seemed firm, yet kind. It was clear the day had been a busy one; he even told us as much, which was great to hear (busy = fantastic food). The French toast squares looked like rye or pumpernickel, and they emitted a sweet aroma, a delightful hit of cinnamon and brown sugar. I drizzled the caramel syrup on my chicken and toast, sliced a piece, and paired a bite of chicken with the toast. I closed my eyes to savor the flavors: the toast was crunchy and almost gooey (yet, not overly so), the chicken was crunchy, the sweet cinnamon-y flavors from the toast, the caramel from the syrup, and the tender, moist chicken were a match made in culinary art. I cannot sufficiently describe the French toast in a way that would do it justice; it was crunchy and semi-gooey, and all scrumptious. I can only say it was the single best French toast that I have ever had the pleasure of experiencing. Next, I tried the fried pimento cheese balls. Oh my. If you like mozzarella sticks, try these. I adored them: elevated fried cheese, for real. My partner enjoyed her sandwich as well; she ate everything except some of her fries. I saved half of my chicken and toast for today because I am like a treasure golem when it comes to delicious leftovers. I am going to air-fry the chicken and skillet-heat the toast back to its original goodness. I told the cooks that that was the best French toast that I have ever had, and I mean it. Do yourself a favor and try it if you're into French toast. This one is the GOAT. Side note: I spoke with the head chef outside, and he is from another branch (possibly Henrico?) to whip this location back into shape. Two words: "Nailed it."

    Photos
    Buttermilk and Honey - Inside

    Inside

    Buttermilk and Honey - Chicken Tenders + Fries

    Chicken Tenders + Fries

    Buttermilk and Honey - Wonderful place!!

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    Wonderful place!!

    Jimmy John's - sandwiches - Updated May 2026

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