Stopped in for a quick breakfast before my morning walk. I had the chicken biscuit, tots, and coffee. Everything was delicious !! The biscuit was hot, flavorful & soft. The tots seasoned well, crunchy outside and soft inside. Yum !!! "HOT" coffee that really didn't need flavoring because it was that good, but I felt extra this morning, so I had 2 vanilla creamers/no sugar. Perfect cup. The restaurant was clean like always, with that sat down restaurant feeling. An employee always comes by to make sure that everything is good and if you need anything else. GREAT customer service! If you're feeling like fast food whether it's breakfast, lunch or dinner, Chick-fil-A is a winner. read more

Chick-fil-A - Fast Food Near Me - Richmond, Virginia

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The food coming out of here use to be good but now it's succumb to whatever the other terrible locations has come to. On top of the incorrect order and drive thru setup, the customers here are very rude and entitled. read more

Hi, we get Chic Fil'a take out nearly every week at this location and we love the food but nearly every week there is something missing from our order! Last week we were missing nuggets and I found out for the first time that you can have these replaced through the app. Today I ordered these replacement nuggets and when we got home they were missing again!!! The only option we have now is drive back 15 minutes to the restaurant which we do not want to do because we are hungry and tired! We are seriously considering just never get Chic Fila again! read more

As always Chick-fil-A has long drive through lines. I had a bigger order, and after waiting for my turn(about 10 mins) I pulled up to the side. They asked me to move up as they didn't finish my order yet and needed a bit more time. Eventually a couple mins later they finished it. The food is always quite the same which I liked. The biggest issue was they forgot my chicken wrap and didn't give any straws for my drinks. Definitely disappointed to be missing food, it probably was misplaced and given to someone else. read more

i got food poisoning from the chicken nuggets along with my friend who i was with. it's gross.

Personal dinner - hubby ordered dinner and the orders were ALL messed up! (And yes, I ordered a business luncheon today but I didn't partake - with the exception of Debbie B.'s Coke which was not in our order). Once again, sorry Deb!! read more

We've been coming here since it opened, but yesterday our chicken sandwiches were burnt! Horrible tasting and very dark brown. The staff in the drive thru were all nice though. But when we got home, ugh! Must be the cooking oil was old or they overcooked the chicken! read more

came during my lunch break with some co workers and one of the workers name jacob brought out food over and slammed the tray on the table and kept forgetting item on our order. had to get up myself to get the rest of my items, and he forgot to say "my pleasure"unacceptable. read more

Bought the spicy chicken sandwich with waffle fries and a lemonade, delicious! Team members were friendly and fast service. Had to use the restroom, very impressed by the cleanliness. read more

ABSOLUTELY HORRIBLE one of the workers went to the bathroom and didn't WASH THERE HANDS Disgusting that sooo nasty. I wouldn't eat here not endless you want E. coli in your food just NASTY!!! read more

Michael was an angel in the ordering line today! CFA has the best customer service ever and those peppermint shake rock! read more

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Staff is respectful, service is timely, and they asked me if I wanted sauce when I forgot to add it to my online order, I recommend this place :) read more

Chick-fil-A - ows the inside of a fast food restaurant - Fast Food Near Me - Richmond, Virginia

What has happened here? There were few customers inside yesterday, yet they were slow to take my carry out order. There appeared to be plenty of team members working, but they seemed focused on the drive thru. I was not asked the type of dressing I wanted for the Market salad. When I arrived home, I had Avocado lime ranch dressing rather than the recommended Apple cider vinegarette! In addition, the salad contained only 2-3 small strawberry pieces. In the past I have had great service at this location so wondering what has happened!! read more

me my sister and my mom go to this chick-fil-A every Monday because my sister has ballet every Monday close to the Chick-fil-A it is a amazing place We are even friends with one of the older employees His name is Hayden and my name is Hayden. It is a amazing experience and when you go inside it's amazing bring a book so it's all. read more

Great customer service and great food! This is one of the best locations on the west end!

We had a great experience at this location. The parking lot situation looks kind of wonky and we were disappointed that there are no curbside options but the system obviously works. All of our food was correct and we were able to transition through the line pretty quickly. I would definitely recommend and return to this location in the future. read more

I did on order through the app a few weeks ago and ordered ahead since I was at work to have it delivered during my lunch break. All I ordered was a cobb salad with 2 dressings, Fries and a drink. When I went on my break all there was, was the fries. I called and they said they could have my food to me in 30-40 minutes. I told them I would already be off my lunch break and asked it I could just be refunded. I gave them the card number to refund it to and still have not received my money back along with a tip I gave through the app. My fries were not worth $20. I then emailed the store about 1.5 weeks after this and I have never heard back and STILL have not received my refund. I thought Chick-Fil-A was better than this. I will not order from this location again they just lost a lot of business from a pretty big office that orders out a lot! read more

I love chick fil a. Who doesn't? They have the drive thru system down packed, it's very efficient, fast, and of course friendly!

I just have to say. Out of all the Chick-fil-A's surrounding short pump area, this one is by far my favorite. They are so organized and fast moving and they've never messed up my order. I would definitely recommend this location!! read more

This is an AWESOME Chick-Fil-A! The service is above and beyond. All the staff is super nice and friendly. Cheers! read more

One of my best chick fil a experiences. Super fast service, even at lunch. Chicken sandwich is on point, fries perfectly crisped. Nice atmosphere. Welcomed on the way in. Umbrella courtesy attendant to walk you to your car in the rain! Cashiers were very friendly. Keep up the awesome work read more

The best Chick-fil-A in Richmond, especially for drive-thru. This has to be a model CFA unit because they move customers through quickly and accurately while never feeling rushed. They rarely make an error and if they do, it's on them. This is the way every business should be run! Always clean, always fast, always perfectly accurate, NEVER rushing or acting as if questions are dumb. read more

greatest chick fil a i've been to. it has recently began to go down as far as employee "friendliness", but still all around great location

I love this location!!! I literally drive a few extra miles to go to this one because the one closest to my home is way too slow. Fast drive thru and the food is always fresh. Customer service is always top notch. This location never disappoints me. read more

This is one of the the BEST Chick-fil-A's in the Richmond area. This used to be our local Chick-fil-A but we moved, we drive all the way from Midlothian to visit this location now! read more

The staff are always courteous and polite @ this location. When they say "it's my pleasure" actual believe them. This morning I was making a breakfast run for me and some coworkers and to my surprise they had two employees outside taking orders making two separate lines. This also made the breakfast order line flow very quickly. I always appreciate quick service but more than quick awesome customer service. They serviced me with a smile do I returned the favor. :) read more

Very few words necessary. This location is immaculately clean, extremely fast even with the high volume of customers they always have and the staff is polite and on top of everything they do. read more

Ordered $50 worth of food on the app and was going to pick it up. Got there and no one would wait on me, had to actually get out of the car and try to go in to get anyone's attention, even then could not get anyone to help. Finally had to call them which finally got their attention. It took about 10-15 minutes to get the food. There were two Southwestern salads ordered among other things. They got both salads COMPLETELY wrong. They actually made up two salads that were not on the menu with only lettuce, cheese, fried chicken, and a couple tomatoes. No corn, beans, tortilla strips, or anything else that comes on it. They did get the rest of the order correct, however with the lousy customer service and completely wrong salads, it's time to go to another location. Very disappointing.... read more

You have to know what you want ahead of time because there is no menu, just a kid who takes your order on a tablet. They can show you the tablet but it doesn't have prices. Its like a weird inside cult I am clearly not a part of. read more

Best chick fil a I've been too. All staff are very friendly. They have the drive thru system down where it is very efficient and takes no time at all even with huge lines. Foods always fresh. And any time they might make a mistake they are very quick at fixing it read more

Big let down on how often I visit Chick-fil-A, especially on a day like today just to be told that they don't honor the Yelp offer :( The manager stated that it wasn't honored at any Chick-fil-A's. I even went inside even though the drive-thru was empty The manager could have made an exception being that I clearly had checked in on the app, showed him the address, even the location on the map and everything. I ordered a spicy chicken sandwich and a grilled chicken sandwich, but since they didn't honor the check-in offer of a free large drink, I decided to leave. I may not be a regular at that location, but they lost my few dollars and my excitement to revisit them in my travels. read more

Always fast and kind. I'm addicted to the cool wrap, but everything is good. Only issue is I dunno if they still cook with peanut oil. Doesn't taste like it. Thanks cashier Michelle for letting me redeem my check in free large sofa! read more

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Always very friendly staff with wonderful quality! The restaurant has had a few updates and is very well cared for and clean. Parking lot is a little tricky and make sure the drive through drivers see you! read more

This is easily far more busy than any Chick-fil-A I've ever been to, but they fly through orders due to great staff. I have never gotten an incorrect order and the food is always fresh. The staff is very friendly. They have people directing traffic in the parking lot because the drive thru gets wrapped around the building twice over when it's busy. But you'll still get though it all in 10-15 minutes at the most busy times. read more

What has happened to this location? The chicken breast, strips, nuggets are over cooked, extra crispy. The grilled items are dry and cold, my orders are seldom correct . This used to be my favorite location although the employees are always polite and friendly, the food items have changed, not so good. read more

I always enjoy getting food from my local Chick-fil-A. I just wanted to drop a quick note and say thank you to Jasmin whose customer service is outstanding! read more

Last Friday. Drive through. Packed. 5 hungry people. 3 mobile order takers. Less than 5 minutes start to finish. Crazy efficient. Well done.

Chick fil a has the absolute best iced water, iced tea, and food. I wish they would open up the dining because I miss going inside.

Its an average Chick fil a. This is not the friendliest chick fil a in the area. It is convenient to my work, but if I had the choice I would go to another location. Mobile ordering should offer pre-ordering before the store opens. read more

I swear, this Chick-Fil-A is the only positive thing about this mall. After a less than mediocre trip around the mall, I wanted to drop by for a late lunch. The lady taking my order was nice, and so was the guy that handed me my drink and sauce. This would have been a 5 star experience, but I ended up having to wait a pretty long time for my food. It wasn't an unreasonable amount of time, but they seemed a bit short staffed. The eating area around the Chick-Fil-A was clean, and my food was good. I would eat here again. read more