It's automatic that whenever I'm in close proximity to a Zaxby's, I gotta stop, no questions asked. I was greeted immediately upon entering the door and was advised to let them know when I was ready to order. I order the same thing for the most part every time because it never lets me down. The four fingers is just enough to satisfy my craving!! Thick, juicy strips of chicken, perfectly breaded and super hot!!! I love the fact that your order is cooked after you order. The fries, the fries, the fries, the seasoning they put on the fries will have you thinking you are going crazy because it tastes just that good!! Dip them in barbecue sauce (.25 extra each) and you are on your way to tastyville!! The meal comes with coleslaw which is a hard pass for me but it smells good. The piece of Texas toast will send your cholesterol into overdrive as it is toasted and super buttery and down right freakin delicious!!! One bite and I promise you'll be hooked, like lips greasy hooked! Staff was friendly and the service was good! The inside is well maintained and had a welcoming feel to it. My only qualm is that the Coca Cola machine was out of the Peach Citrus drinky that is seasonal which I was kinda looking forward to lol. read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

I got the spicy chicken sandwich for my first time going here! I came here with my friend after a pretty long day so we absolutely devoured it and I honestly really like it! The employee who was at the drive thru that helped us was super nice and cheerful. The wait wasn't too long either, and he brought it straight to the car pretty speedy fast read more

Zaxbys - spicy chicken sandwich - Fast Food Near Me - Richmond, Virginia

OMG! being from CT I never heard of this place. Stopped on a roadtrip to atl and literally was so confused ! How is this so good and no one told me ! Their fries are seasoned to perfection, chicken taste light but crunchy and filling ! Would stop back anytime I'm passing through read more

Rating this just an ok as I was ordering to try out the different sauces on the wings. The sauces were ok but the wings were only so-so. I think I would defer to popeyes in the chicken war games. read more

Just close it down. This place can't handle light traffic. Twice now I've been there with very few other customers coming through. The first time it took an hour to get my food through the drive thru. The second time I pulled up to the drive thru and was literally the only person there. The woman said "one minute please." Then never came back. I left and went to Taco Bell across the street, never to return. Just shut it down. read more

Came through the drive through at 930! They told me they were doing only online orders now! Won't be back

The manager Anthony is terrible. They lose Mobile orders or say that missing items aren't part of the meal. When confronted about it an shown the Zaxby web page he says that's my problem since corporate does the web and he doesn't. Basically tells you he doesn't care about you as a customer. I do love Zaxby, BUT this manager is a huge problem. read more

This location is some TRASH !!! Complete trash ! And the customer service is WORST. I will not be returning to this location and the whole team should be replaced . Especially the so called manager who was in the back fussing because it was too many salads being ordered. Very much unclassy and unprofessional. read more

Pretty sure I literally got food poisoning from this place. Everyone I ate here with immediately had a stomach ache within an hour that didn't go away for a good day. Stay far far away. read more

What a great first experience at zaxby's. There was no one at the counter when I arrived but worker Brian Johnson came right out from the kitchen to take my order when he noticed me. I let him know it was my first time in VA and he did nothing short but make me feel welcome. He hooked me up with the info on the best sauces. Food was hot and I couldn't be happier. This guy is going places and is extremely personable.. all around top tier fast food read more

Zaxbys - #3 combo - Fast Food Near Me - Richmond, Virginia

Would give this zaxbys 0 stars if possible, horrible service, quality, customer service, basically I can't think of one good thing to say about this branch. read more

Look, I really wanna like this place. The food is fast food, sure, but it's good fast food. The major problem I have is with this specific location on W Broad St. I've gone here half a dozen times since moving to the area, just hoping they won't mess up my order, and they have never once gotten it right. This last time, they almost gave less than half of the food I ordered. I wanna enjoy this place, but I've seen dead people more attentive and aware than the people working here. read more

The chicken tenders were tasty, but the fries were kind of bland. I really liked it though and I will definitely come back for their chicken sandwich! The Zaxby sauce was alright. Didn't have that much flavor, but I will get the other flavors next time. Highly recommended! read more

Zaxbys - Zaxby's snax - Fast Food Near Me - Richmond, Virginia

I just can't stop going to this location for some reason. I am clearly a glutton for punishment. I went through the drive thru for a kids meal with a Yelp Coupon & they didn't know how to take the 10% off my meal. The cashier ended up taking 10% off of ONE ITEM (40 cents total) & they should have taken more like $3 off. I didn't feel like arguing with them, so I left. I gave them 3 stars though because our food was feather than usual. They need some education here. If Yelp offers a discount, they need to know what that discount is about. read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

We walked in to this Zaxby's at 7:45 PM and the kicked us out upon entrance stating that the dining room was closed even though the sign on the door says Dine in until 10:00PM. Went back the next day and at sat at the drivethrough and no one answered. the manger was out front on her phone and no other employee was on staff. I love Zaxby's but this store gives them a bad name. read more

I purchased the new sensation salad and a plastic used glove was in it. This is sickening and unacceptable. I will never eat there again and will tell everyone I know not to.Nauseous thinking about it. read more

Thank you to this business for donating meals to the hospital I work at for hospital week! We had many businesses to choose from, but glad I chose Zaxby's chicken sandwich! I plopped some coleslaw on top and smothered the bun with their signature sauce. The chicken is wonderfully flavored and so thick and juicy! read more

So I have heard much to do about this place before and after it opened in Richmond.. I am not sure why, it's just another chain chicken joint as far as I can tell. My tenders were not bad by any means, it was just average. The fries were your basic ore-ida style ripple cut style I can buy in a bag at the grocery store and make at home. Except they were much more expensive here. The menu was a bit confusing for my first time and the cashier was not much help in translating, I think she was new too... So fellow Richmonder's what am I missing about this place because I may not ever come back? Not to promote another business in this review but Lee's Chicken smokes this place! And you don't have to pay for extra sauces, they will give you a bag full to take home if you choose. If you are on the Broad Street corridor give Lee'ss a shot first-it's much better, and cheaper too. read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

The waiter decided to make a joke out of my food. So I'm a vegetarian eating her because the person I was with wanted to eat at Zaxbys! It was so disrespectful and rude. Who cares what I'm ordering as long as I'm paying for it it shouldn't be a problem. Just tell me my total and give me the order. read more

Zaxbys - Chicken Finger Plate - Fast Food Near Me - Richmond, Virginia

I love Zaxby's, but this time was a really bad experience and I hope they get it together. This 3 star review is on the service and service only. My food was good! They skipped my number and called 10 orders before me. I waited and asked them whats the deal with my order. They informed me that my order was on the way. I watched 5 more orders get called before I started to get really annoyed. I was finially able to get someone to come from the back and check my ticket. She came up and asked what was my number only to realize it was deleted in the back. To top it off they messed up the order and didn't add my extra fries. I was tired of waiting so I left the drink and the fries there. read more

Wildly disappointed in this location. My friends and I came in from out of town (5 hour drive) to enjoy a long weekend in Richmond. We ordered food for our group tonight with well enough time before close. When we arrived (order already paid for) we were not only denied our food - but our friend's card was charged for the order amount AND a woman working there was as rude as can be. She was literally awful and the least friendly person ever. HORRIBLE customer service. We left not only disappointed, but super hungry. You will never get our business after this experience. Zaxby's. This was an awful experience, and your staff made it so much worse. You clearly need to evaluate your team at this location. read more

I love Zaxby's chicken. It is only when I travel south that I am able to enjoy it. I ordered the big snax pack that had 3 strips, fries and bread. It was not as fresh as I would have expected but it was still good. I also had a sweet tea. Zaxby's definitely has a distinct flavor. I wish they would bring them further north. read more

My absolute favorite chicken restaurant (aside from Chic-Fil-A of course)! My favorite go to is a teriyaki boneless wings! I have ventured out to try more things that are good as well, but teriyaki is my favorite flavor for almost anything, so I guess I'm biased. Also, their sweet tea is heaven on earth read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

The place was very clean and has a relaxed atmosphere. The customer service was average. The cashier just wasn't that friendly just took our orders. The food portions were very little in comparison to other locations...I wonder why?? The oil rings.. I mean onion rings were very oily. Overall we gave it a three based on how clean it was and it had an updated soda machine... read more

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This location is a perfect example of how not to run your fast food restaurant. While this place is relatively new and may still be "working out the kinks", the sheer number of areas they failed in underlines just how far this place has to go before it resembles a business worth frequenting. Firstly, the extremely long drive-thru line makes entering and exiting the place a nightmare. When you go inside hoping it will be faster, you are greeted with an even longer line of people, many of whom choose to leave once they are told it will take them upwards of 30 MINUTES to receive their fast food order. Not very "fast", is it? The managers here are too busy attempting to fix problems as they crop up to actually get a handle on the situation. The cashiers are new (and slow), the food prep workers can't keep up with demand, and the dining area only gets dirtier as the lunch rush progresses. Worse still, because the food is taking so long, some of those people waiting decided to take up tables, thereby preventing those who actually have their food from sitting down and eating. The "sardines in a tin can" feel only worsened the run-of-the-mill atmosphere of the place, and my friend and I were glad to be out of there... when we received our food 45 MINUTES later (15 minutes longer than their already-ridiculous quote time). On our way to the car, we couldn't help but notice a uniformed employee slip into the enclosed dumpster area and share a smoke with a fellow employee. We were unclear on what exactly was being smoked, though my friend had her suspicions. No wonder the staff here move so slowly. One would think this place must have angelic food to justify such a long line. Not so. Comparing it to similar restaurants of the "good ol' southern chicken" variety, you will find this place inferior to Bojangles, Cane's, and Church's Chicken. The "texas toast" is nothing more than toast you could make in your own toaster at home, and the chicken (while good) is certainly not as flavorful or well-seasoned as that at the other locations I've mentioned. Want a drink? Suuuure... long as it's a diet one, their "mix it up" machine was out of everything except for the diet options (Diet mellow yellow? Not on your life.) I will say that the sauces here are good, though still not good enough to keep this sinking ship of a restaurant afloat. In summary, if you want good chicken, go to Bojangle's. If you want good texas toast, go to Cane's. If you want to wait close to an hour and then not have anywhere to eat it when you finally get your average food, then congrats, Zaxby's is the place for you. (I may return to see if they've improved in a few months, though it will take time for me to justify wasting any money at a place that failed so spectacularly the first time.) Overall: 1.0 star ------------------ Pros: - Sauces are quite good, I would almost be willing to buy some of their sauces... and take them far, far away from here. - AT LEAST they gave customers some warning that their food would take forever to come out. It would have been better to post a sign written in blood, "Abandon all hope, ye who enter here." Cons: - Poor parking lot design and molasses-pace of the drive-thru line screws anyone trying to get in or out. - Cashiers too slow, food prep too slow, managers too busy sweating the small stuff to fix the big picture. - Delays inevitably lead to overcrowding of both standing room and tables. - "Mix it up" machine completely out of most drinks, save for diet ones. - If you manage to survive long enough to get your food, you will get to experience buyer's remorse after realizing you wasted an hour of your life for generic chicken and toast. read more

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Even though the service is a little slow, it's worth the wait. The chicken fingers came hot, crispy and delicious. I bought a "family pack" and everyone who had some raved about them. They were devoured in no time. Lots of sauces to choose from too. The fries were pretty good, I prefer natural cut fries, but the crinkle cuts were ok. The sweet tea is way too sweet... we had to cut it with lots of unsweet to drink it. I'm interested in trying some of their other menu items, but I'd definitely go back for the chicken. And you get a lot of cluck for your buck! read more

A friend recommended this place to me and I went without yelping. I'm not surprised about their current rating. The chicken is dry. I think I could find the same or better quality at a Costco frozen food aisle... There's nothing to rave about other than their 'Zaxby' sauce which tastes like a version of Canes sauce. read more

I gotta lie I'm really impressed They need to change their catchphrase from indescribably good to indescribably slow. Took 15 mins to order and another 20 to get my food read more

Usually have a great experience with my chicken fingers, fries and zaks sauce. Today I decide to be healthy and get a cobb salad (yes with fried chicken fingers) but it's still a salad! Anyway - get to the window, she confirms my order, I pay and get handed a salad with NO CHICKEN on it. I get back to my office, wondering if the chicken is underneath, no chicken to be found on this salad anywhere. Needless to say I am extremely disappointed. Who wants a salad with no chicken from a chicken place? Not me! read more

Each time I come here the service is great, food is fresh. They are always busy. I will say when coming here everything has it good and bad. I've gotten their wings. They weren't that great. I have gotten their boneless wings. They were pretty good I typically get their kickin chicken sandwich. I love this sandwich. But don't get in an uproar and expect chick fila quality food, because we all know chick fila has healthier food options and do not put seasoning salt on their fries or grill their Texas toast with butter. So don't come here expecting that same quality food. There is nothing healthy about Zaxby's. If you want good food, try and of the chicken sandwiches, tenders or boneless wings. I give my ratings based on three things, service, quality of food and the actual taste of the food. No it's not 5 stars. 4 stars may be pushing it. But their service and the actual taste of food is pretty good read more

Zaxbys - Kickin chicken sandwich - Fast Food Near Me - Richmond, Virginia

I have had friends highly recommend that I try Zaxby's, even prior to the announcement of stores opening up in Richmond. I gave it a shot during the recent power outage post storm last week, but it didn't leave any lasting impression. I went through the drive thru, wasn't sure what to order so just kept it simple with the #1 combo of chicken fingers, fries and the buttered toast. The food itself was ok, the chicken was moist and lightly battered, the crinkle cut fries lightly crispy on the outside and soft on the inside, and the bread was soft and buttery. I just don't know what sets it apart from other chicken fast casual restaurants. I don't feel compelled to hurry back but wouldn't rule it out if I was in the area and was in a pinch. read more

Zaxbys - #1 meal - Fast Food Near Me - Richmond, Virginia

Today was my first time trying Zaxby's. I've heard people rave about how good it is. Zaxby's has been offering very attractive deals to teachers and school faculty this week for free! Everything tastes better free, but this was really good. I was pleased. Thank you Zaxby's for acknowledging school professionals this week! We thank you!! I will be back. read more

I always get the chicken fingers with double fries and of course extra zax sauce. This location was cool. They made sure I got everything I needed and in a timely manner. Everyone was polite and the vibes was good. Definitely would visit again. read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

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This place won't fail to impress you! The plates are full of many different foods! The chicken and fries are seasoned just right, and the sauce is delicious. My friend got the wings n' things, so he not only got wings, but fingers, fries, and veggies. Zaxby's is synonymous with variety! read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

Why is this place even here in Richmond... Went there for lunch and had the worse experience. Wings and things is like dried things and cold crinkle cut fries. Service sucked as compared to what I had expected. But hey I get it, it's fast food. Fast to find someplace else to spend my hard earned money.. read more

I had heard great things about Zaxby's but they were a total LET DOWN, sigh! We ordered for our office and placed an online order in advance. The food was supposed to be ready for pick up at 11:45 a.m. When we arrived at 11:45 they didn't start making our order until we inquired about our pick up. Then we had to wait for 20 minutes while they made and packaged everything! This is nuts as the whole reason for placing an online order is so it will be ready when you arrive. The staff, while nice, seemed poorly trained and didn't have a sense of urgency that is required when working at a fast food place. The décor and set up was small and felt crowded...lots of booths around the perimeter and tables in the middle. But there wasn't much room for the soda station and people who were ordering/picking up food. It made me feel very overwhelmed and stressed out. I was happy to leave the space. We finally return to the office, now 20 minutes late for our lunch meeting and I start to dig in to my chicken tender plate expecting it to be amazing, NOT. The tenders were small, over cooked, and not worth the time, money or effort that went into getting them. Chick Fil-a is a much better choice and that's where I will go next time. Cheers. read more

For those not familiar with Zaxby's this chain is one of the fastest growing fast-casual franchises in the country featuring freshly made fried chicken sandwiches, salads and platters. It started 19 years ago in Athens GA from humble beginnings by 2 University of GA students. In a city littered with fried chicken drive ups this new comer is more like a cross between a Panera and a Chick fil'A. Think real salad bowls and comfortable booths. My Buffalo bites salad had a classic Frank's style Buffalo wing sauce with better than expected blue cheese dressing in a packet. Their signature girdled toast accompanies all dishes--think Texas toast. My daughter loved her chicken fingers and said it was better than Chick Fil' A. She didn't like their signature Zax's Fries sauce but I liked the mustardy kick so it's not just for the kiddies who prefer ketchup anyway. The fries are on point and their grilled chicken Cobb was still warm from the grill. A real plus and much better than those pre made clamshell salad at Chick Fil' A. So if you like CFA you can now upgrade your meal and eat on Sundays! read more

Very disappointing. After discovering this location didn't accept internet orders and being instructed to call the restaurant, I called only to find their phone wouldn't be answered. I called during lunch so I expected them to be busy however, I called 10 times! Finally, when the phone was answered, I could hear background restaurant noise, but no one answered my "hellos". I started to feel like Adele! Calling back to the restaurant again several times, it would appear either their phone was still " offline" or I missed my opportunity to place a call- in order as the phone continually went straight to voicemail. Sad first impression. If you're not ready for the volume of business a new restaurant usually has then don't open until you are ready. read more

One seasoned fry, and extremely salty sandwich later; my fast food experiences are getting worse and worse. Guess I should take the hint and go back to eating clean. Visited the Staples Mill location today. We had been hearing such great things; that while in the area we decided to check it out. We used the drive thru, there were 4 cars ahead of us, 15 minutes later it was our turn to order. Service was ok, not chik-f-let, but by far not McDonalds. We ordered a chicken club, and a wing meal w/wimpy sauce; choosing to substitute our drinks for milkshakes: birthday cake and banana pudding. The rest of my review will be on my order - the chicken club meal with fries and banana pudding shake. Milkshake I stopped after sip two. The banana pudding shake, which I've had at many other places, tasted like they had dumped every sweet n low packet available in it. Never finished it. Meal We arrived home and by this point I'm starving so I think, 'if the food is horrible who cares I'll eat it anyway,' welllll. From the first bite I was so disappointed, the toast was smothered in butter and the chicken in salt. By bite three I decided I loved my organs more, and gave up. The fries were your basic crinkle cuts that you could purchase at any grocery store, they were pretty decent, besides the fact that only one bore the brunt of the obvious seasoning assault that had taken place prior to it reaching my bag. I really wanted to fall in love with you Zaxbys, but, between paying $20 for 2 ppl and food that came from the coalition for high cholesterol - I cannot. I would love to hear about your visit. Until then, my hunt continues for edible eats. Happy Yelping! read more

Took way too long (over 20 minutes) and the tenders were itty bitty and didn't taste fresh. The fries that came with the tenders meal were also a super disappointment since they were just cold and droopy. They have warnings at their registers that you're food may take more than 15 minutes to prepare, but I expect it to be piping hot after that wait! I've tried other Zaxby's locations before during road trips to Texas and they were all pretty good so I was excited to see a location pop up in Richmond. Unfortunately, they weren't able to deliver the same quality product here. read more