Been to two different ones in Met Jax; Service & attitudes are very good, very clean, reasonable pricing, inside of sandwich is very good & fresh; Both places had decent parking; etc everything is good; Except only one importing to me as a 1'st gen NY Italian (both parents) To me the bread is the total foundation of a good sandwich; not just Jimmy John's but many of their competitors all have lost bread which to me unfortunately is a a big turnoff. No disrespect here, but I must assume I am not first person who ever said this; I understand to put out a good quality sandwich to make a profit you have to make it profitable; but the first most important ingredient to me is the Bread other than the bread issue I would give you 5 stars! read more

If they allowed 10 stars, Steven would have received 20! His customer service is beyond reproach and I can see why he is the manager! What a fantastic role model he is for others to follow! It was worth. The trip in! read more

Jimmy John's - the kitchen of the restaurant - Sandwiches Near Me - Jacksonville, Florida

Not the best not the worst but please just go get subway or Jersey Mike's there subs are better but amazingly great Customer service And not the best location read more

Jimmy John's - I mean nothing special about it it a sub good customer service good atmosphere just very Middle of the pack. - Sandwiches Near Me - Jacksonville, Florida

Wen to Jimmy Johns this evening because it is Freaky Fast and we were in a hurry. Business was mildly busy, with two other customers but they only had two employees and one left to go deliver an order, which left us with one employee to take the orders and make sandwiches. So our wait for food was longer than what we are used to from Jimmy Johns. I ordered a turkey slim and added cheese and the new Zesty Turkey Club because they had it before the March 7 date on their website. I had to explain and point to the employee what I wanted three times before he understood what I wanted despite the signage for the sandwich at the location. The new zesty turkey was good, the pickled onions and marinated tomatoes were a nice plus, but they forgot my sons cheese on his slim and it was not until after we had eaten that I realized the guy who took my order did not change his gloves between taking my order and making my food. Just a little gross and unsanitary. Will not go back. Not a great experience. read more

I'm sure they are short staffed and maybe it is not their fault, but it took over an hour for the delivery to arrive (still has not arrived yet), I called and they responded saying that my order would be prioritized for delivery but still 30 minutes have passed and it still has not yet arrived. Once again they are likely short staffed and customer service wise they were nice but failed to deliver, much less freaky fast, freaky slow. I am now hungry, out 10$ and lacking a sandwich. Unsure if I will get a refund, here's to hoping so. read more

This store always has great service and food but today I was really impressed by Dean. He is a great employee and great person. He deserves the biggest shout out read more

As the Hendrick's Avenue location is the one that delivers to our office, I'm basing my review solely on their lunch time delivery service. These guys are great. I always thought the "So fast you'll freak" catchphrase was nothing but a gimmick, but I've been constantly impressed at their freakishly fast delivery time and have to say that they live up to their promises. We never phone in our orders, we always place them online, and it seems that barely have we received an email confirmation than a JJ delivery guy/gal is buzzing our office door. As far as sandwich quality goes it's truthfully a smidgen basic and looks, feels and tastes like the sort of sandwich you'd potentially be able to whip up at home, BUT you're ordering JJ's precisely because you were too lazy to make yourself a lunch and if you're hungry it hits the spot, plus it's pretty good value for what you get and the big selling point for our office is the delivery speed. Honestly, it doesn't matter how bad the weather is, that JJ delivery person will still turn up armed with sandwiches in an impressively short amount of time. Also, even though they are the only sandwich place we've been able to find that delivers to our office location, they still canvas our Gate Riverplace Tower building by occasionally dropping off bags of assorted baby sammich samples which has helped to win over our office employees who would normally turn their nose up at a JJ lunch. I also have a soft spot for JJ as I have the habit of using an animal to distinguish between multiple orders, and they almost always doodle a picture on the sandwich wrapper. Call me a dork, but when I'm one deadline away from a meltdown, being able to giggle at my sandwich wrapper helps talk me off the ledge. read more

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Ordered delivery from this location to the hospital, I'm a pregnant healthcare worker. After waiting 30 minutes, I called to make sure my order went through, to make sure nothing was wrong on my end. I've ordered Jimmy John's plenty of times, and have never waited so long. The man I spoke to was super nice and explained that their only driver was out on a run and would be back soon, which I had no problem with. I continued to wait until over an hour had passed. I called again, and the lady I spoke with was unbelievably rude. I asked if I could have a free drink since my wait was an hour and 45 minutes. She snapped at me and said they only have on drive on Sunday. I said, I understand but I didn't expect to wait this long, if there's only one driver than maybe delivery shouldn't be an option if the store can't keep up with orders. She had a terrible attitude, cut me off multiple times, and yelled at me over the phone. I've never been spoken to this way, for asking nicely if I could have a drink for waiting way longer than acceptable. I am still currently waiting for my order, 2 hours. As a healthcare worker, I would lose my job if I treated patients the way this woman treated me over the phone. I understand short staffing is a problem but that is no excuse for terrible customer service. This was the worst experience I've had with Jimmy John's and I am highly dissapointed. read more

Wish I could give negative stars. Six months ago, I got a sandwich from these people and ordered avocado (paying extra) but did not get it. When I called to tell them, they said I was lying. (REALLY?!?!) I refused to order from them again. My daughter finally convinced me to give them a second chance today. I ordered a sandwich with no Dijon mustard because I am allergic. Lo and behold, my sandwich has arrived, and guess what it has??? Not just Dijon mustard, but EXTRA Dijon mustard. I'm guessing if I call to complain, I will be told that I am lying. Never again will I order from this joke of a business. read more

Service delivery was very good, but customer service did not meet expectations. I asked questions about the sandwiches and ads on the door, and got a blink stare down from the cashier and their attitude wasn't good to make matters worse. How about I avoid this location in the future. Deal? Best, read more

I've eaten at Jimmy John's in various locations around Jacksonville. My favorite subs include 'The Ulitimate Porker' and 'Club LuLu.' LOVE their subs. Freshly made fast! Thank you for stopping by and giving us samples of your subs. I have something to eat for lunch now. read more

Jimmy John's - a wrapper for a sandwich - Sandwiches Near Me - Jacksonville, Florida

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When I first had a Jimmy John's sandwich, it was in Tallahassee visiting my daughter & I was like what's the hype about? Now that they have sprung up all over Jacksonville, I decided to try again & found that it grew on me! My fav is the #9 Italian night club, & they weren't lying about the fast service. I have them an extra star rating for offering sandwiches of your choice lettuce-wrapped, called the unwich! read more

Jimmy John's - The unwich - Sandwiches Near Me - Jacksonville, Florida

Great customer service. The crew at this restaurant are extremely customer service oriented. If you are not satisfied with your meal, they will correct the problem and make it right. Hard to find these days. read more

I have been food poisoned from this single shop 3 times and that's without Mayo. The servers are ultra lazy and don't even cut your sandwich, put it in a bag, or give you napkins. There are often 3 or 4 employees just hanging out. What are they paying them for? I'm done with jimmy johns, overpriced and very limited options. And I don't particularly like vomiting. I recommend Jersey mikes for a good sandwich. They even heat your food and cut your sandwich in half. read more

This is the absolute worst Jimmy John's I've ever been to. I ordered an 18" Cuban sub and asked if they could heat it. Negative. They don't have the capabilities to heat a sandwich at this particular location. A cold Cuban is not that good, especially on dry bread. The woman behind the counter was not very personable either. Bordered on rude! I would not recommend this place to anyone. I will never go back read more

The customer service was great and they made the sandwiches so fast, and they were good too.

Thought Jimmy Johns was supposed to be freaky fast. Ordered delivery, took 34 minutes. Delivered to wrong house. When I called to let them know it had been delivered to the wrong house they told me they're not sure how that happened, not sure if our neighbors are the kind of people that would take it off our door step. Offered no apology. Also, I asked for my sub to be cut in half and it was not. When I told them on the phone that my sub was not cut in half they said it wasn't a big deal. Was eventually offered a credit for a free sub. read more

Ah, Jimmy John's, how many days did you feed me while at college in Tallahassee? You were always there for me [whether I needed you or not, haha] and always satisfying. Now that there's a new location in San Marco, I've taken the opportunity of strolling down memory lane with you a few times. My favorite is [and will always be] the #12 Beach Club, yummy and fresh with avocado spread, sliced cucumber, and sprouts. There's something too tasty about this sandwich to be truly healthy, but I'm not one to look into these things too deeply [at least in your case, Jimmy John's]. read more

The food was fine and they are as fast as the promise. I ate JJ's a lot when living in Gainesville @ UF. Um num num. This location, however, did not impress me with their customer service. While giving my order to a girl who did not seem interested, I was interrupted by another employee. She didn't apologize or say excuse me, just cut me off. Rude. Sahkurity! Also, there was a rank smell coming from the bathroom. I couldn't even stand near the door. I don't know if it was the plumbing or the construction on the water pipes but it was foul. So, all in all, good food, smelly service. read more

I have been in the Emergency Room since this morning. I have been seeing a number of Jimmie John's delivery team members come and go throughout my stay here. I have missed lunch and wasn't about to miss dinner. I down loaded the Jimmie John's App and proceeded to order some vittles. Talk about wham bam thank you mam!! My order was delivered with the quickness. Thanks for the great service. read more

I'd been to Jimmy John's in Baltimore, Indianapolis, and Austin and enjoyed the sandwiches at each one so when I saw one a half mile from my hotel in Jacksonville, I had to make time to go. The claim to fame at Jimmy John's is the quick preparation (and quick delivery, which I've never used) of their sandwiches. I've eaten in at each location and each time, my sandwich was ready by the time I got my change or credit card receipt. I love the decadence of their Gargantuan. Seems like everything is in it. So much more substantial than a Subway or Blimpie's sandwich. But the sandwiches are only worth 4 stars. As usual, it's the positive attitude of the employees that add an extra star. Amazingly, I haven't run into any disgruntled employees at a Jimmy John's. So much more enjoyable when you're eating food prepared by people who seem to want you to enjoy it. read more

Super fast is a sure thing at JJ. I get the #12 Beach Club. Turkey, provolone, lettuce, alfala sprouts, tomatoe and avacado. Its very tasty and fresf.. Did i mention fast?! Well, its fast. The bread..... The bread is tasty thats for sure. Everyone raves about the bread. But to me its a little tough. I think i almost lost a tooth trying to chew it. But the bread is good tasting. So hard to complain. Also, parking here is a pain. Very small parking lot. They do have a nice outside patio to sit at and the store always seems clean to me. Im sure I'll return to this location. read more

I'm trying to order and the chick is trying so hard to make my sandwhich and have it done before I can specifically say how I want it made then gives me a huge attitude when I tell her what to actually put on it. She like dramatically threw the other sandwhich into the trash. As is someone working wouldn't want it for later to take home. It was rude and so wasteful. And she didn't even cut my sandwhich in half like I actually specially got it cause it would be easy to eat while o drive expecting it to be cut in half. Such a bitch when I asked for more cucumbers she said next time make sure you order it with extra. Like why are stressing about free condiments? Not going back to this location. Sloppy rude staff. read more

I just became a loyal customer. We order from here frequently to the office, and today randomly a delivery guy came in. We assumed he had the wrong location, but he said no, this is a complimentary platter for you all because you order so much. Like WHAT?! We couldn't even believe it? Talk about customer service to give your customers such a great surprise like that! Made our Tuesday and really boosted morale! read more

Jimmy John's appeal is the fast preparation of their sandwiches. This is something that they usually achieve with flying colors. While their customer service is not akin to a fancy restaurant, they are ready to get your order and your money, usually promptly followed by a sandwich in your hand (their goal is to deliver it before you leave the register). The down side to this rush-style service is that you will very likely feel rushed. It takes me a minute to assess a menu when I arrive at a new restaurant and make a determination. I was fortunate that I first went during off-peak hours as I would not have made friends holding things up. Pro-Tip: Grab one of their paper menus on the cashiers area and go hide while you assess things. I grabbed one after my first visit and whenever I bring friends we figure out or orders before even entering. Price is on par with a sandwich shop like Subway. Their combo meal is not much of a deal ($~.10 savings). They have a 15-20 seat inside and 20ish seat sheltered outside area. The inside is very loud and is not very conducive to extended conversation. They might have 6 parking spots in total (two are compact spots) which makes for a rather difficult lunch rush. Best to park a close as you can and don't bother trying to park on their property during the peak hours. They have a very small delivery service area but do not charge much and have reasonable minimums. Overall a great experience if you are prepared to be rushed with decent sandwiches. They get extra points in my book for the snarky signs all over the place and the comments on the employee's shirts. I won't spoil them for you; go have a look. *Full Disclosure: A friend has been employed there for 3-6months and recently suggested I swing by. He was nice enough to decipher my incoherent babbling during my initial visit and pointed me towards the menu item I was desiring. read more

Not my favorite sandwich spot. Cause the prices are a tad bit high for me. They are fast though. Before I could order the second of three sandwiches the first was done. They are fast but there isn't much past that for me read more

I am undergoing treatment at Baptist MD Anderson and it seems to have become a tradition of having lunch brought to us from Jimmy Johns. Ordering is easy and delivery is always quick! The sandwiches are always fresh and delicious! read more

Pretty good service and Vito sandwich was good but they forgot my pepper relish. The service was fast and the delivery lady was nice but they did also overcharge me. read more

Jimmy John's - Sandwiches Near Me - Jacksonville, Florida

Good food and speedy, very speedy delivery service. Jimmy John's is s great place for a pick up lunch or business delivery. Quality of food is sufficient and reliable fast food. read more

Now I have been eating at Jimmy John's for quite a while now. They do make a pretty good sandwich. I do like that they make your in a flash. They put a fair amount of meat on a normal sandwich. I normally get the gargantuan which is a plethora of meats and shredded lettuce and I do get them to leave the tomatoes in the deli box. I will also say that the sub sandwich is my go to meal. No matter what town I'm in the first thing I look for is a good sandwich. then more on to the fine dining establishments. I can also say that the kids inside are normally very nice an always have a smile. read more

This restaurant was very convenient to my workplace. But one day they didn't get order right and told me I could call later to get another sandwich (credit). When I called, manager James could not locate my credit and called me a scammer. Customer service training needed desperately! read more

Stopped there for 2 #7 subs on Friday afternoon. Took them home for us to eat. The bread was stale on both. $14+ for cruddy subs. Never going back. read more

I've ordered from here a few times now and it's usually pretty quick. They are less than 2 miles form my building. However, today it's been 28mins ... before peak lunch rush... and still no delivery. The driver called to tell me he had deliveries in front of me. I appreciate the effort, but don't advertise freaky fast delivery (from 2 miles away) and expect me to be thrilled with the 1/2 hour wait. read more

Quick fast and in a hurry. It's late and you need a sandwich before the work day disappears into the work night then this is the place. I order and within 15mins my food is there. Basic sandwiches, nothing truly spectacular. The bread is probably the best part of the sandwich. read more

This location is always empty. I know they do a lot of delivery business. The staff are always friendly and prompt, however, at times skimpy on the ingredients. I can understand wanting to increase your sales when the place is empty, that's why you charge me .75 for extra Guac and made me use my credit card again. Skimping on my tomato and cucumber isn't cool. The cucumber and tomato doesn't come out of your paycheck. Quality my friend. Quality. read more

1st Timer....best sub I've had in a long time.... Fresh and quick!

If you haven't tried Jimmy Johns, I highly recommend it. I've been on three different occasions and so far I've been very pleased by the great food, fast service and nice atmosphere. Kevin http://beautifulworldlifemen.blogspot.com/ read more

Surprisingly the only thing they forgot freaky fast was mayo packets. Food was delivered quicker than I could order online through there mobile page. Also, why would a delivery company offer cups of drinks rather than sealable bottles that wouldn't be watered down by the time of delivery? read more

Love JJs normally, this particular one seemed unsanitary. Mop bucket was in the middle of their workspace with nobody mopping and it smelled pretty bad. The counter was dirty and they drug our sandwiches over old lettuce and dried up condiments. There was a pile of trash in the middle of the floor that nobody seemed to concerned about, and when I looked at where they kept the ingredients I made my final determination that I was not going to eat whatever they put together. I'm really not that picky, but cleanliness is important to me, especially when I'm eating a cold sandwich. Last thing, the workers drug their stomachs (two of them) over the counter as they slid down... come on. read more