Customer service is great! the girl that took my order was kind, she had amazing customer service and hospitality.

I really want to like Whataburger . I ate at the Destin location a couple of years ago and it was glorious. Since then I've been to one in South Carolina and this one here in Jacksonville and was underwhelmed both times . The fries had no flavor and they need options maybe a curly fry or a seasoned fry to complement their burger combos . I had the Pico De Gallo burger combo today and the burger itself was good but not worth $14 at all . They employees were really cool and brought out all the condiment trays with their sauces and came and took my tray which was nice . It will probably be awhile before I come back sadly read more

Whataburger - Pico de Gallo Burger Whatameal - Burgers Near Me - Jacksonville, Florida

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Cold fries and the woman who was serving me forgot my order twice, said if I wanted to do tap to pay, because I only had my phone that she had to go into the restaurant and do it at a different register. And then stood in there with my phone unlocked for a good five minutes, which freaks me the hell out like, how do I know what somebody's doing?They can be opening my apps and taking pictures or tapping my phone on other payments, or whatever they want to do. super unprofessional, especially when the person comes off as having an attitulde. Definitely. Not a great first impression from my first time at this whataburger!! read more

Whataburger in warm places - 2 of 2 I have seen this Whataburger in the past, have eaten here once, and filed it away as the only Whataburger in the JAX metro area that I don't have to look up. It's conveniently located on Phillips Highway, just south of the JTB. So, why am I giving this location 4 stars? At some other fast food places or donut shops in this metro area, you may get borderline surly service. That is not how it is here at this Whataburger. The folks at the front counter and in the back cooking are polite to you, either in the way they patiently take your order or just by nodding to greet you from the back while they're at work. The menu, the pricing, and the cleanliness are all good. I ordered a grilled chicken sandwich combination and ate it inside the restaurant. It was very tasty. This area is a nice clean and vegetated cluster of offices, lodging, newer housing stock, and varied food establishments. They have a generously sized parking lot. I don't know if this is America's easternmost Whataburger, but it is the easternmost metro area in which Whataburger is present. They are not located in more southerly points in Florida. I looked at a map of the Whataburger footprint, which is very Texas-centric, and found that their westernmost tentacles extend to the big cities in Arizona, hence about 350 miles from L.A. as the crow flies. Like they say, you learn something new every day. read more

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Love the food but for whatever reason Jax cannot get competent staff at any of their locations, stopped going to beach blvd due to the slowest service in fast food history on every visit. Started going here the last couple years, it's normally somewhat efficient but just had to wait 40 MINUTES today for an online order that was supposed to be ready when I arrived, this is after having another incident a few months ago where I waited over 30 minutes. They claimed everyone ordered online at the same time, they got ONE order completed the first 30 mins I was there.... never seen anything like that in my life. Imagine chick fil A getting 8-10 orders and their response being getting one order out in 30 minutes. You guys need to be so much better, something like this should NEVER happen read more

Good food but forty minutes in the drive through next time I'm going in. Why have a drive through? read more

Oh my word, I just gave a "fast food" place 5 stars! The hype is real, I'm a believer! First time trying a Whataburger and oh man did it not disappoint. It overwhelmingly overachieved! (Sp?!!) Flew in late night into Jacksonville. On our enroute to our hotel in Saint Augustine, lo and behold, a bunch of Whataburgers are open, they are 24 hours, hallelujah! As we drove closer the fun W definitely stood out. Going in, very impressed. It was super clean, well, maybe a table here and there that was still a little dirty, other than that no complaints here! They keep a tidy ship, for sure! Ordered the number 1, the Whataburger combo, added cheese. It was affordable, cooked to order, big, and seriously felt "full" after eating. My buddy ordered, idk, a double bacon something something. Looked amazing! They have sweets too, which we didn't try. Whatever man, I loved it and so did my buddy, and officially Whataburger is a top notch fast food to us! Come to California!! read more

Great place, fresh fries n great service We enjoy going there to save some money And get a quick good meal!! read more

Decent food for a fast food chain, it's more of a tradition to stop by than a choice of a great restaurant. Place is decently clean and service is fast. Overall decent place. They did give me a look when i asked for a spicy sandwich and triple check if that is what i wanted, not sure how to take that. We will probably stop by again but mostly because it is a tradition of my husbands family. P.S. My ratings are based on whether I believe I could make a better or healthier version at home. If food/drinks/service impress me, I'll be happy to come back. If not the stars reflect that. read more

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Not bad if you have all day to sit in drive through.. Chiken taco not well put together.

Folks at store 1433 in Jacksonville FL were awesome...so was the food...I'll be back!

Dined in and used the drive-thru during weekday lunch hours at this location. Both times ordered ahead using the Whataburger app. Orders have always correct and ready on time. The staff was super nice the one time I ate inside. No complaints! read more

Thier breakfast biscuits are amazing!! Better than ANY other chains I have ever been to. Keep up the good work!!!

The newest Whataburger in Jax is on Cassat Ave next door Krispy Kreme. The signature burger gave me Inn & Out memories..So good & fresh.

On a roadtrip to NC and decided to try it on my way as there isnt one in Orlando. I went at like 2 am so everything was truly fresh. Employees were nice and chill. Fries wasnt to salty and cooked perfect. The burger was pretty good, juicy patty. Nothing too special to me read more

Whataburger - Fries and double cheese burger jr - Burgers Near Me - Jacksonville, Florida

Just sat in the drive thru for over 30 mins with 3 cars in front of me. I pulled up at 12:29, I know this bc I called my daughter and asked her what she wanted as soon as I pulled in. I ordered my food and literally did not get it until a few minutes after 1. I told the girl running the drive thru that I don't understand how it could take 30 mins to get food when I had 3 cars in front of me. She asked if I wanted to speak to the manager. The manager was standing behind her making herself something to drink, I believe, while the whole drive thru had cars lined up. The manager started arguing with me telling me that they just did shift change at 12. Remind you I got my food a few mins after 1 am! Shift change doesn't take an hour and I arrived 29 mins after 12. It should only take 10 mins. It's completely unacceptable. The manager was completely unprofessional. To make it worse, the food was cold and they gave me the wrong drink. Also I noticed Jacksonville will hire anyone. Every business should consider who they are putting as the face of their company, esp the manager. Not a good look. She looked unprofessional and dirty. read more

Stopped by this Whataburger location yesterday at lunch to grab a quick bite. The drive-thru moved rather fast and I had my food in no time. The folks working the drive-thru were friendly, but the food wasn't hot. The fries were rubbery and cold and the burger was room temp. I will say the burger was tasty, even though it was cold. Still the food here was miles above other places like McD's or Wendy's. The biggest P.I.T.A about visiting this location is the crappy parking lot; it's so hard to get around and out of when it's busy. read more

I order a single burger. Got home and the entire beef patty is missing. Perhaps stop getting high while at work. I will never eat here again. Does not server the one star read more

I tagged my last review in the photo but didn't mention in the body of the review they picked food up off the floor and then served it! It's one thing to be rude or slow or not care but it's a new ball game when it's a health issue. This seems to be common practices at this nasty place. No thanks read more

Whataburger - Whatahole on Phillips hwy in Jax AVOID if you value your health! They pick food up off the floor and serve it - Burgers Near Me - Jacksonville, Florida

We had a good experience at this location. The food came out hot and fresh. Staff was very friendly and helpful. The facility appeared to be well maintained. I would recommend and return. read more

Good and friendly service! We came through the drive thru just to get some milkshakes - a small caramel latte shake and a medium strawberry shake. They ended up messing up the order and giving us a medium caramel latte shake and small strawberry shake. But they were quick to fix their mistake and let us keep those two while giving us the medium strawberry shake we wanted without any trouble. Only complaint is that the shakes weren't really mixed well so the syrup wasn't really Incorporated so we had to manually mix them ourselves. But it was all delicious! read more

What-a-joke. At the drive thru window. Simple order. Just a number 1 with no modifications. Why has it taken 32 minutes from the time stamp on the receipt? I could go and get ingredients and prepare it faster. There is no excuse for this. Avoid at all costs read more

1/5 meat flavored lube! You guys will never understand the significance of what whataburger has with me and boyfriend. Every night we order 4 packs of whataburger sauce and smear them on eachother like baby oil. Sadly last time they were out of sauce due to how many times we've done this. We resorted to using the grease from our delicious whataburgers. Don't guess the stains are! Thank you so much for all of your work whataburger staff!!!!!!!!!! , specifically BETH read more

Whataburger - Greasy food that I used to wipe my ass. The stains are piss not grease. - Burgers Near Me - Jacksonville, Florida

We kind of went out of our way to eat here. My husband loved this place when he visited the states as a kid. I never heard of Whataburger until he spoke about it lol. This is the closest location to us in South Florida, which is basically the opposite side of the state! We have stopped at this location because it was sort of on our way back and forth on our road trip to my parents in NYC. Since we always have our fur child with us, only one of us goes in to order and retrieve food. It is usually me because, well hubs is a dude and messes up orders a lot lol. Hubs trusts what I order him so he doesn't complain. These last couple of times, I ordered each of us a patty melt, large fries, and large onion rings. OMG the patty melt is soooo gooooood!!! It would be the perfect hangover or still drunk food. It's super greasy so if your stomach is sensitive, beware! It is so heavy that I struggle to finish it! The staff have been friendly, polite, and professional. I point this out because it is rare to find that in fast food. They did mess up twice by charging me for extra sauces and not packing them in the bag. But I observed the second time that it was the staff in the cooking area; not the cashiers. The restaurant is clean and neat. The prices are reasonable. They are open 24/7, which is really great if you are traveling on a road trip. They charge for sauces besides ketchup, mustard, and mayo. The food does take a while to be cooked and prepared so if you are in a hurry, then this is not the place to go. But you should go because it is worth it! read more

Whataburger - Burgers Near Me - Jacksonville, Florida

I don't eat burgers very often, but when I do, I like a good old fashion, Whataburger, they never disappoint! Decent price and satisfies your hunger! read more

Placed order on app go to eat burger missing cheese. can't follow online order that is placed ahead of time. I hope the staff takes measures to ensure that online orders are correct. It's frustrating to place an order a certain way, and expect it to be a certain way and it's not. read more

Whataburger - Whataburger missing cheese :) - Burgers Near Me - Jacksonville, Florida

Some locations don't give you a lot of meat on the sandwich and you're like... "Whatburger?" This location is more generous. Decent Whataburger on the southwest side of Jax, and with extremely iffy service, and I mean really really aggressive, but I think their chicken sandwiches (which took very many years to make), were actually better than most Whataburgers make, and bigger and juicier, so kudos for those. I can't give less than 3 considering they provided better chicken than 97.4% of locations do. But what is Whataburger doing this far out of Texas? It's almost like (gasp)... it's not Texan anymore. read more

Whataburger - Not the healthiest choice. - Burgers Near Me - Jacksonville, Florida

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Slow . Slow . Slow. and unorganized. They had 2 lanes, people backed up. Handing orders to cars who were 3-4 cars back before giving orders to people at the front of the lanes. These people had to wait until those in front got their food and could leave. I waited 10 minutes or so then got back and my drink was diet instead of regular. Definitely not worth the wait read more

It wasn't bad but it wasn't great. I don't understand the hype. But the onion rings were great. It's definitely not anything like in n out so don't let anyone tell you it's a comparable choice lol. Best thing is the onion rings and patty melt. read more

First time trying Whataburger. I picked up a breakfast sandwich and a chicken sandwich. They are outstanding! The service was fast and the employees are excellent. The lady recommended me to try the chili cheese burger. Can't wait for lunch time. read more

First, I'm not a WB fan, but was asked to meet for lunch, and I was blow away at the service!!! Leslie at the counter was above board, the team seemed to rally together, and our food was delivered fresh and with a smile to our table. My burger is on the dry side, and the fries were a little limp, but A++ for amazing service that rivals the Chick fa la da de place down the way. Thank You for stupendous service, and to boot one of the employees went out to police the lot. Wow.... It's amazing what good, courteous, and genuine employees can do for a business!!!! read more

We haven't been to what a burger in Years. We went through the drive through. They were very polite and attentive and patient since we had no idea what we were ordering. It didn't take long at all. The person who handed off the she was super nice and courteous. We got the food home it was tasty. I got a single with cheese and my husband got a double with cheese. The fries were good. We will be back for sure. read more

I am not a big burger fan of fast food but since I tried another competitor I thought I would give this place a try. Meh, just a bigger burger. The cheese was not melted, bun was decent but basically another burger joint. Nothing stood out about customer service. I guess if you like fast food this would be good as you get bigger burgers. I rather have quality. Not in a rush to go back. read more

We've been coming here for years even though it was a 45-minute drive away. The burgers are a Texas classic and the chicken strips, fries and taquitos are also yummy. Their service has always been speedy and the crew professional and friendly. Two suggestions: Add Jalapeños to your burger, and if you see the Hatch Chile burger on the menu order it. They're not around for long. read more

I heard for years the wonders and joys of whataburgers from my Texan friends. Well it did NOT disappoint. The burger is huge and delicious. The fries are my favorite kind, A lot like McDonald style fries. What really set it off was the Spicy Ketchup. You have to get the spicy ketchup with the fries. Lastly, the service is amazing. The ladies were all so nice and professional. The cashier went out and cleaned a table for me. They fought the food to the table and made sure I had everything. You honestly couldn't ask for better service. read more

Whataburger - Burger and fries with a Dr Pepper - Burgers Near Me - Jacksonville, Florida

This whataburger sucks ass. We were in line for an hour. The employees are rude and laughing while we are waiting for our food

As a kid growing up in San Antonio, Texas I got accustom to going to Whataburger at an early age. Today now 62 and living in Central Florida the Jacksonville Whataburger locations are the closest to my house. As with all the Whataburgers I have visited in the past this one was clean especially now with the Covid virus. The person taking my order was polite and got my order correct. All the food for both my wife and I was good and hot. One additional thing about Whataburger they always support Law Enforcement. Being opened 24 hours sometimes they were to only placed open after midnight to get a cup. Will always be back. read more

FYI, this location is not closed as of today. Customer service was excellent and the staff was friendly and funny. The vanilla milkshakes were thick and creamy. The whataburger was hot and fresh. Everything was great! read more

Honestly, 1 star is still way too much for this location. Ordered online only to show up to pick up my order and made to wait 15 minutes past the time it was supposed to be done. I told the cashier my name only to be told to "hold on one minute" and then be forgotten about. I sat near the counter making eye contact with so many employees without any acknowledgment. This experience has definitely ruined my taste for this Whataburger forever, maybe all of them. read more

I think it's wonderful that this company has paired up with programs to help autistic kids get their first job. Lawrence had a bit of trouble understanding what sauces they had, and unfortunately couldn't name any of them for me when I asked. He just gave me a blank stare, and said "uh uh" I used to work with kids on the spectrum! So I know it's tough but a little hard work goes a long way. Besides, that my order was great. 6 out of 10 would recommend. read more