We stopped in for dinner after watching our granddaughter's softball game. We love Zaxbys and never really had any issues but today at this location our spicy chicken sandwich dry and overcooked. It really didn't have much flavor like it had before. I'm thinking today at this location maybe they had a new cook and they were still learning. We also ordered the new Strawberry Cheesecake Bites. Those were really good and definitely recommend you try those! It was my birthday so yes I had to order the Birthday Milkshake and it was really good! We give the spicy chicken sandwich at this location a 1 star, the strawberry cheesecake bites a 4 star. The staff were friendly. read more

Zaxbys - Spicy chicken sandwich (tasted overcooked in our opinion). - Chicken Wings Near Me - Jacksonville, Florida

I recommend this place! They've all been really nice and I love their food! Especially the chicken tacos! read more

The wings were of super high-quality. Restaurant was clean. Everything was great! Thanks again.

Let's take a look at the food, I removed the bread and container of crunchy toppings and there was NOTHING here! read more

Zaxbys - The half empty bowl of salad. - Chicken Wings Near Me - Jacksonville, Florida

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This place is garbage. The staff are miserable and could care less if they get any business. It's quite sad to see since the food is halfway decent read more

Zaxbys on 210 are very good great service and food the staff is extremely friendly nice and clean

Everything was good except the tofu, the two way overcooked shrimp in my Bun/vermicelli and the meatballs which were also in my salad. My mom had a tofu ban mi and the tofu was rock hard. Maybe they need a new cook. Shrimp is like 30 seconds of cooking. I'd say the shrimp was cooked for 5 minutes. Great service. Clean, the music was good Jasmine,green iced tea was awesome but whoever is running the fryer need to learn to cook. read more

The chicken at Zaxby's is great. The service was great but they had no drinks other than sweet tea and frozen lemonade which was great. Zax sauce taste good. read more

Went through drive thru ordered $50 worth of food paid extra money for sauces also asked for sauces that go on kickin chicken on the side . Made us go pull in spot to wait for food . All Fries were cold , literally had ZERO sauces not 1 ! read more

I walked in... up to the counter i go. i ordered my meal. with swiftness my name was called out. I jumped out my seat in excitement... now you see... i have never been to a Zaxbys before (Illinois Resident, Plainfield to be specific.) We only having Rasin Caines up there... (Boooooo ) I grabbed my food and sat down... now hold on we haven't talked about the decorations yet... slow your roll John! I ordered the 3 Piece tender meal, but no eating yet. The decoration oh my lord! it was awesome... i stood in awe looking like a kid in a candy shop!! The Navy planes of the roaring 40s... Oorah baby! I digress.. i sit down open my box and i'm presented with a plate full of deliciousness. Ready... Set.... *Track gun goes off* DIG IN!!! I With hastily intent i open the homemade special sauce. dip my first fry here. Covered in the good stuff. It enters my mouth. BOOM. Perfectly fried frys in front of my eyes. Next step the chicken.... into the unknown realm it goes. BOOM wonderfully cooked to perfection with no connection to the main frame. Before we continue i go back up to the counter to ask for the zaxbys barbecue sauce.... I sprint back to the table full speed rip it open and dip the next tender in. boom-shaka-laka. A hit and a home run!!! Smoky, Sweet, and with a big kick! i thought i was in the octagon for a second... next up i tried the chicken with no sauce to see if it had that raw power to it (spoiler alert, it does) Juicy, tender, and crispy. The all in one package! Step Three in my quest... the bread or toast some might call it. It was obviously grilled on the grill. none of that toaster BS. Wow very buttery, nice piece of white bread Id say so. Looks like we got ourselves a 3 for 3 hit here... I wiped my plate clean off! It was a very pleasant experience and i will yearn for more zaxbys the moment my plane wheels leave the ground to go back to Illinois. Best Regards - John read more

Zaxbys - Me Waiting at the counter to order my food with great excitement. - Chicken Wings Near Me - Jacksonville, Florida

Have you ever dined at a restaurant assuming the service would be just as good as another one you've previously visited a few times? Come to find out... the service is far from the same more so it doesn't even equal up to the great service as the other location off of Monument Road. During my visit to this Zaxby's, the crew member who served me appeared as if she was bothered. He demeanor wasn't horrible with taking my order and my simple request for sauces to go with my tenders seemed to have been an issue for her. Even though the food was delicious, I must say, this was my first and last time visiting this Zaxby's. Great customer service skills ranks very high for me when it comes to dining out. The quality of the food was the only reason why I've scored this restaurant as a 2 star instead of 1. read more

Zaxbys - Chicken Wings Near Me - Jacksonville, Florida

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First order at the Zaxby's in my area and they get my order wrong after exclaming how excited I was to eat the chicken tacos the whole ride home only to open my meal to find a kids chicken meal. read more

I would like to say Manager Michael{ Store 57601} had excellent Customer service I was very pleased. Oh yes an the food was very fresh.

It was delivery so I was shocked when it was all still hot still fresh. Their drivers needed to get it together though.

Recently went to this location after having not been to a Zaxbys in almost a year. Whomever in the Zaxbys corporate level made the decision to change the menu should've been fired. What used to be the Club basket meal is now the Signature sandwich meal and it totally sucks. Just awful compared to what they used to have. What a disappointment. Sandwich is awful, fries are awful too. No more Zaxbys for me. read more

The food at Zaxby's is always fast, hot and fresh. I honestly don't know why there's so many negative reviews. This place isn't supposed to be some fine dining area. If you like chicken strips, this place is definitely a go to. Staff is friendly and the food menu is great. Overall Breakdown: * Flavor: 5/5 * Uniqueness: 3/5 * Value: 5/5 * Ambience: 4/5 * Service: 5/5 Check this place out, I'll definitely be coming again! read more

ordered and paid for a six finger plate. after getting home saw that they had only put five fingers in package. not very happy. somebody needs to learn how to count and double check orders. read more

Why does Zaxby's feel like more than a fast food joint? We love it, and even though the sliders are one of the guiltiest foods you can get, I can't resist the crinkle fries. This trip we tried the Zaxville Hot Chicken Sandwich. The lady at the counter swore it was crazy spicy. I would say 2 out of 5 heat level. Tasty! read more

Zaxbys - Zaxville Hot Chicken with a vanilla sprite - Chicken Wings Near Me - Jacksonville, Florida

We love this Zaxbys! Fast, chickens always juicy and awesome. Came in today to try the new chicken bacon ranch loaded fries, but didn't know you couldn't upgrade a meal to include them. The manager today, who took our order with a smile, comped us some to try them. Can tell you I will buy them on their own in the future, they are 100% worth it! To top is off, Zaxbys great music and nice booths that were clean. 5/5 stars!! read more

We love this place. Tongue torch sauce for strips and their salads are great. Sometimes the fries are cold but they always fix it.

This location almost always messes up orders. Asked for a custom salad (just removed some veggies, nothing crazy) on several occasions and they were wrong. Other times, wrong dressing was given. Have also ordered the wings & things and only got chicken strips. You pay darn near $11 for it and then get home to find you got a $6 meal instead. Also, this is a problem with all Zaxbys but they are so stingy with their sauces. Any extras cost $.25 and then half the time, they don't include the ones you paid for. read more

Emma at the counter was incredibly rude. She was giving me such a dirty look and snarky attitude, my boyfriend had to say something to her!!!! We never say anything when someone is rude, we just review it, but this time he had to intervene. On a lighter note, nothing like this had ever happened before or since this isolated incident. I used to crave Zaxby's every morning, noon and night. I would go to this location, since there is not one at the Beaches....unfortunately! This fast food restaurant is very well kept and the employees are all uniformed properly. There is plenty of seating, but if you go around Lunch be prepared to fight for a seat, because it gets PACKED! The food comes out just minutes after you order, thus they do have the fast factor, and the food is great! I recommend the Big Zax Snack, which consists of three chicken tenders, toast and seasoned fries.. YUM. They do have milkshakes, some people love them, some people don't. I do not. It has a very strange taste to it and the ice cream is tooooo thick, and once it starts melting.. YIKES. * UNF students get discounts at the Zaxbys by the Town Center. read more

Zaxbys - Kickin chicken - Chicken Wings Near Me - Jacksonville, Florida

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Incredibly slow drive-thru. Could've had a sit down meal in the same time. The fast-food mantra is: Good-Fast-Cheap. Pick two. At this Zaxby's you might consider it cheap, but that's all. read more

Seems like every time I go through the Drive Thru and order a Diet Coke, they variably give me a regular COKE. I end up pouring it out on the parking lot or street..... too frustrated to get another one from them. I go back a week later and it happens again. I don't "get it" .... why does this keep happening. read more

The best Zaxbys I've ever been to! The wait is a little long but my food ALWAYS comes out fresh. Great customer service too!

If only fast food joints told the truth about the difference between the commercials and reality.... The food looks nothing like the pictures or commercials as advertised.....WHYYYYYYYY read more

We stopped by tonight and went through the drive-through. My daughter upsized her fries and I paid extra for that. Once we got out of the drive-through line, we realized they didn't give her any additional fries. The line was too long in drive-through so I walked in. Although the food was good, I will not come back here because of their lack of customer service. The guy with red hair and glasses that was working in the kitchen was a total jerk about it. I paid for extra fries and that was all I wanted. Try a Little Customer Service, do the right thing. They did not. read more

I mean it's zaxbys so ofc it's good but these sweet girls complimented my mullet so for that reason alone I downloaded Yelp to give zaxbys a good review read more

I don't eat out often, and when i do its usually for my cheat meal. I got the wimpy buffalo chicken meal here and the smallest portion of fries I've ever received at any Zaxby's. Disappointed and will never return to this place. Maybe if the window cashier would have acted like she enjoyed her job a little more then I probably wouldn't have complained. But I guess you get what you pay for here. read more

Zaxbys - Haven't taken a bite yet and this is the fry portion you will get with wings. Disappointing when it's your cheat meal. - Chicken Wings Near Me - Jacksonville, Florida

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Stopped in for lunch on a Sunday and was surprised at how quiet it was - I'm guessing the entrance from Beach Blvd doesn't help since you have to drive through a bank's parking lot. Regardless, we were happy with our visit. I ordered a salad, my husband ordered a chicken finger plate. We were both satisfied with our meals. Employees were friendly and the dining area was clean. Would definitely return. read more

Zaxbys - Cobb salad - Chicken Wings Near Me - Jacksonville, Florida

We stopped in here on our way home from Adventure Landing. It was 30 minutes before closing and you could clearly tell they were pissed. The young lady at the counter, Jenna , was polite however not personable, most likely related to time. We tried to explain to her that she was don't have Zaxby's in Texas where were from and that we would be quick and make sure our area stayed clean. She was not impressed. The place was clean, there wasn't any tea at all but I loved the option of the coke freestyle machine. There wasn't any plastic ware at all, and it was wet all over the floor. The food was fresh and delicious, can't complain about that. My sandwich was supposed to come with ranch which I was majorly jipped on, but it was still good to eat. read more

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Really not the best. But it was very clean staff super friendly everyone having a good time and always with a smile. Food really not the best. read more

Nom, nom, nom yummy chicken. We eat at Zaxby's about once a week, my husband is completely addicted. I'm not as addicted as he is, but I do love it! We have been to a few different locations around Jax, this is our favorite (and not just because it's close to home!) It's always very clean and the service is good and pretty quick. Their prices are really good, you can get a good amount of food for cheap! We always get the same thing, Kiddie Finger (hate that name) for me, Kickin' Chicken Sandwich Meal for him. It's always hot and delicious. And they have good sweet tea. Always a necessity for this Southern gal. Don't forget the Zax Sauce! read more

Friendly staff and thank you for the common sense of this restaurant to have its employees free of masks. I will return to this location to support a company that practices common sense and follows the guidelines of state and local officials of NO MASK MANDATE!!! read more

You can never go wrong with Zaxbys. This was a clean and nice location out towards the beach on Beach Blvd. The staff was nice and my food was amazing as always. read more

Slowest drive thru I've ever seen. It took 20 minutes. If you want to eat there you might as well go inside and sit down.

Food is always fresh and hot, but the wings are always dry. I normally buy extra wing sauce and add more to my wings.

If I could give this establishment that calls themselves a food SERVIVE business zero stars I would. They are very unorganized and unprofessional with customers. The wait is exorbitant. After waiting for a very long time my order was not accurate. While I waited for my order to be completed I witnessed 5 other customers receive inaccurate orders. The cashier that was assisting people was also very rude to the patrons. I did not catch her name but I think it may have been Jojo. If I could give zero stars for this review I would do so as one is simply too many. read more

Loved their new CobbZalad. Service is always a bit slow...but the food is priced pretty fairly, except maybe the salads are over priced some. My son loves the milkshakes. read more

Food is great, service is so so and the employees are not friendly at all! I've been here multiple times and when you come in they don't greet you, they stand there until you start ordering. I'm sorry, but if someone is spending $ at your business, you should at least welcome them! read more