This location does a great job managing the drive thru during the lunch rush. There's two lines, but it ultimately merges into one right before getting to the pick up window. There's a staff member at the merge that verifies the order prior to having the patrons move forward. During my last visit it someone tried to squeak pass whomever next to them until they were told to wait anyway, loser. read more

While receiving my food from the chic fil a drive through an African American young lady named Layla told me the food was $12.52 I gave her the 12.00 and the rest of the change in my car. She came back and told me I was 4 Pennie's short I then proceeded to tell her "sorry I don't have 4 Pennie's at the time she told me she can not give me the food without the 4 Pennie's I then asked to speak to a manager after a couple of minutes she came back with my food and said "would you still like to speak with someone" I told her have a nice day and that I was going to leave a review. read more

For a chick fil a, this place was well below the standard. Tried to place a large order a few hours ahead of time, and I was told to do it on the app. The app doesn't allow me to do that. Finally, I called back and told them the app would not work. They reluctantly took my order. I ordered 24 #1 combos for my baseball team. When we got the order and took it to the hotel, we discovered half the bags were missing fries. Also, the food did not taste good at all. I can see why this chick fil a has bad reviews. Avoid read more

The service here is unmatched they do an amazing job taking care of the tables and pushing food out fast! I can honestly say I've never had a bad meal here and have been going once or twice a week for the past 3 years read more

They say Jesus is the only one who ever lived and made no mistakes. However, the workers at this location make me question that, as they execute above and beyond every second of the day. Absolutely amazing and wonderful experience at this location. I am a long time supporter and customer of chic fil an and have gone to many locations. Chic fil as quality is amazing pretty much everywhere but the customer service and efficiency of the staff here is nothing short of magnificent and flawless. read more

Very attentive people, quick courtesy service. If working in fast food environments is your thing, learn how to better serve your clients with skills that have made this place successful. read more

Stopped by the drive-thru today for a quick lunch. Service was super fast! I pulled up and had my food and was on my way in 5 minutes. Typical friendly Chick-Fil-A service with speed and accuracy. I had the Spicy Southwest Chicken Salad and it was delicious. read more

I just wanted to give a shout out to Chick-fil-A and this one (Phillips Highway) in particular. I typically come here as a reward for my warehouse crew. It's what they always ask for, so I'm typically carrying out large orders and this request is a testament to their food. I find that their breakfast chicken sandwich with honey on it is delicious. For those that don't eat typical fast food, there are salads and tenders that are grilled along with wraps. My greatest appreciation that comes for this place is that sometimes this trip is unplanned and Chick-Fil-A doesn't flinch when I walk in and order for 40 people. They seem disappointed to tell me I may be waiting for 10-15 minutes. I have always worked in Logistics and I can tell you Chick-Fil-A is one of the best logistical operations you will find anywhere. They are the epitome of quality and efficiency. read more

Takes so long and look at the size of this breakfast filet. :(. Super sad and just not the caliber they used to be at really any location. read more

Chick-fil-A - ows a piece of food in a bowl - Fast Food Near Me - Jacksonville, Florida

The food is always fresh, the service is always quick and friendly. The ambience is family friendly.

Road stop food and Chick Fil A go hand in hand. This store was ok and served its purpose of great food in a clean location. The business is located a bit off the highway, maybe .5 mile and two turns. Not the easiest situation to access which is a deduction for me as a customer. The dining room and drive-thru was dead on a Saturday at 230. I found the eating area clean and no wait in line. The female staff took the order for four a did a great job processing the reward on the app for a national promo of FREE 8 nuggets. My coke was handed off and had liquid running down the side which I wiped off. The condiment area was clean. The food was delivered hot, timely and accurately. The female staffer was friendly. The meals and shakes tasted great. This store for a first time is A OK. The logistics off the highway is not appealing to this traveler. But if your hungry and want to score on a #1 then there are worse choices. read more

Chick-fil-A - ows a woman walking past a counter in a fast food restaurant - Fast Food Near Me - Jacksonville, Florida

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I absolutely love going to this location on my lunch break. Robby, Kylie, and Kim greet me every time I come in, and express to me that they love seeing me on my break. The employees are so sweet! They make sure my food comes out to me in a timely manner, and it's always packed when I go; fast service. My food is always a great temperature. Overall love going to this location, they truly brighten my day when I go to pick up my food. Thank you so much! read more

Honestly, Chick Fil A knows how to do it. Their food is delicious and their service is impeccable. It doesn't matter which store you go to, it's always fresh, they are always friendly and the food is always yum. Tonight, the line was long, it was dinner time, so while I waited in line I started an online order. I was able to order, pay and pick it up. The app is as fantastic as the store. Couldn't expect any better. read more

I have always loved Chick-Fil-A but the service at this location has gone completely down. Everyone was rude. They forgot my chicken sandwich in my order so I had to go back. They put blue cheese on my salad even though I asked for it to be taken off. Then I find a fly in my other salad. So extremely disappointed. Will not be going to this location again. read more

I try to eat there once a week. It's so good and reliable. The price is very reasonable

We like the food here and the employees are always so friendly. Tonight my beloved had the grilled chicken sandwich with waffle fries while I had the bowl of chicken noodle soup, my favorite. Except for the ketchup exploding on his white T-shirt, everything was fine. The ketchup packages are really hard to open! Good food, good service. All the other fast food businesses appeared empty...because Chik Fil A is so much better! read more

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Note: This review is based on an amazing review my coworker gave me of this particular location! **ATTENTION: Chick Fil A is dog friendly :)** My coworker and her siblings were in the drive-thru and had to wait a bit to get their food (rush hour, understandable), but because of the great service the drive-thru server gave, it didn't matter. After they all ordered their food and finally were at the pick-up window, the girl was very polite, apologized, repeated the order and then handed out the food to everyone. Now, my coworker has a very large puppy (a Rottweiler named Nakoma). When the girl saw Nakoma she asked my coworker if she was allowed to have dog treats. After my coworker said it was fine they gave her a little bowl of Milkbone dog treats (well they look like Milkbone...they say B&J on them). This part nobody will probably care about, BUT my friend knows I love to Yelp and she literally went out of her way to say "CAT YOU NEED TO YELP THIS". But anyways, I thought that was very thoughtful of the drive-thru person and very thoughtful of the company. I LOVELOVELOVE places that are so dog friendly. read more

Chick-fil-A - Here are the sweet dog treats! :) - Fast Food Near Me - Jacksonville, Florida

This one stunk. Came in at 9. They closed at 10. Floors mopped with degreaser so I'm sliding all over the place. Managers on phones and having conversations across the restaurant while eating in the booths. First time I've ever walked away and chose another place to eat. Sad. read more

I just ordered a side salad and 9 piece nuggets off the app and picked it up thru the drive thru. I drive out of the way to this particular chick fila because my order is always correct and my food is always fresh and taste good. Today when I came thru, picked up my order and drove back to work I noticed the salad looked and smelled old. It did not look like it normally looks when I order the side salad. I was hungry so I figured I would eat it anyway since I didn't have time to drive back for another. I took out all of the brown and wilted pieces of lettuce. I couldn't even finish it. read more

Worst Chick-fil-a experience! I was craving a Chick-fil-a breakfast sandwich so we decided to leave a little early so we could stop here before our appointment Saturday morning. We pulled in to the drive thru and were extremely happy that it wasn't backed up at 10am. We we pulled up to the associate outside she switched with another male associate, Justin. So Justin took our order which seemed to take longer than usual. Maybe the computer was giving him a hard time. I dont really know but he was having a hard time entering our order. I orderded a bacon, egg and cheese biscuit and instead of the hash browns I asked for the granola parfait with orange juice. We also ordered chickin mini's and a chicken sandwich with pepperjack cheese. When we received our order the orange juice, chicken mini and parfait were correct. The order seemed to cost a bit more than I was expecting so we had to check the receipt to be sure it was rung up correctly. Well it wasn't. Maybe it was my pregnancy brain but I was thinking I could evenly swap the hash browns for the yogurt. However I also was not informed by dear Justin that there would be an upcharge for the swap. Either way I wanted the granola so this wasn't a big deal. All the charges ended up being correct on the receipt. We were going to drive away and deal with the chicken sandwich with no cheese but then we realized my sandwich was all bacon. A BISCUIT AND BACON! The little person growing inside of me loves bacon but this was not what I ordered. We looked at the receipt again and sure enough it said Bacon Biscuit. I don't know how he missed the egg and cheese. So we pulled into a parking space and I went inside. This was around 10:10am. My appointment was at 10:30am. At this point I'm frustrated and upset that I went through the drive thru, my order was wrong, we were making good time and now I had to get out of the car with swollen feet to make sure my order was corrected. I explained to the lady who was initially outside when we pulled into the drive thru what happened. She apologized and said she would go ahead and fix my order for me. 5 minutes later I was still standing and waiting on my order. Justin walks inside and I believe he asked how much longer did he have to be outside and someone told him that breakfast ended at 10:30. Then the associate who took my order and apologized went to Justin and told him he got an order wrong. She said it with a smile and lighthearted...not in a mean or demeaning way. This guy, Justin responds to her and says, I really don't care. OMG!! What kind of attitude was that. I heard this with my own ears and at this point I'm pissed. I was running late for an appointment, hadn't received my food or eaten breakfast for the day and this guy comes in with this kind of attitude. Talk about blood boiling! I went to another associate and explained I just wanted my money back. I needed to get to an appointment and Justin's attitude really pissed me off. She apologized and agreed that was not a good way to handle the situation or respond. Then they called my name for my food order and I left very upset with my experience. This time my order was right and everything was good. But I was late for my appointment, had to rush and stuff my face. And my husband did not get to finish his sandwich because he was driving and we had to rush inside. If I was not about to have a baby in a few days, I probably would take the time to call a manager about my experience over the weekend. We love Chick-fil-A and are extremely disappointed in the service provided over the weekend. Needless to say this Chick-fil-A more than likely won't receive our money again. read more

Ordered chicken nuggets. Asked if they had 4 count, the cashier said no we have only 5 or 8 so I said give me 5. When I got my order, guess what - only 4 nuggets were in the box . Very dissatisfied read more

The food came in a timely manner and tasted good. Definitely the quality I'd expect from a Chick-fil-a. However, the customer service was not good. Employees were talking across booths and taking up half of the section. I was the only person in line waiting to order when two employees were having a conversation at the counter and blocking the order taker. I felt more like an annoyance than a customer. read more

I ordered from door dash today. Regular chick fil a sandwich with Colby jack cheese and some other stuff. Will post receipt. Was sent the wrong sandwich, you can see the drive thru label on the sandwich. Door Dash should've caught it too but, i don't think they're allowed to open since it's sealed with a sticker now a days but, it's ultimately the restaurants responsibility to ensure my food is right. So I called the location and was told by the manager that there's nothing I can do about it, call door dash. Zero apologies. Zero anything relating to customer service. I also contacted DD and they refunded me $1.68 . I was not pleased with either but this is for chick fil a. Highly disappointed in everything else that was sent as well. Fries were soggy and cold and they also sent the wrong condiments. read more

Chick-fil-A - Receipt. - Fast Food Near Me - Jacksonville, Florida

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Nice employees but my grilled chicken sandwich came just cheese hanging out the side and a chicken patty. No lettuce or tomato see the photo. Going to the other chik fil a. Never been to a chick fil a and had this happen. read more

Chick-fil-A - ows a person holding a sandwich - Fast Food Near Me - Jacksonville, Florida

Fantastic Chick-fil-A. Clean and has friendly and accommodating staff. Drive thru is usually very quick for the volume of customers at peak business hours. read more

Seriously skip this location if you can! I made the mistake of going here instead of the university west location and this will be the last time! I order on my mobile app to save time but it makes absolutely no difference at this location. They don't have curbside pickup or even the option to pick up inside. And their drive thru only has one lane open! read more

Every time I have gone to any of these places the food has been horrible and cold. Not sure what the big deal is yet. Expensive and cold.

This is thee worst Chick-fil-A in town, by far! Like really you will wait for every and check your bag before leaving. The employees had other business cups at the drive thru window. They hold personal conversations like they are on break or not at work. I avoid this one like the plague. It really sucks because I love Chick-fil-A and their dedication to good service, however, this one needs some serious help. read more

Most CFAs are great. This one- no. No. No. No. The ice cream machine (ice milk machine) is always "too soft" to make the cones. Orders are wrong. People don't listen. And today I ordered some fries from door dash... check the photo out. And the fries were sealed by CFA. I paid for a large. Choose for yourself. Better to go to MCD versus this CFA. read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

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Not an efficient drive through line. It wasn't even crazy busy like most on a Saturday morning- but it was 10 minutes for drive thru. That being said- the chicken biscuit was perfect. The chicken was cooked perfectly & juicy- biscuit must've just finished baking- it was soft and moist! Maybe I hit them on an off morning for drive thru- but the food was perfect read more

Today, picking up an online order at 10:45 in the morning has taken over 20 minutes so far.... lunch rush pickups take no where near this long (assuming you can make it in the parking lot) This location is definitely hit or miss Last week I got a frozen lemonade instead of frozen coffee.... not quite what I was going for. Also didn't get the sauce I requested (that was listed on my receipt) The food has been on the downside for a hot minute note. Sometimes the food is undercooked, sometimes over cooked. The chicken quality has been almost inedible (gray meat, gooey). I used to love the nuggets, but now I buy a 12 pack in hopes that at least 8 will be decent enough to eat. All in all, the place is okay... sometimes a waste of money. That being said, when you ARE the bigot chicken chain, you should at least try and maintain some type of decent service and food quality. read more

This place is on my way to class and one of my favorite stops. There is plenty of parking, clean and roomy and the let's not forget the kids area. There motto is the best around faith, value and courteous - My pleasure, Can I help you. The food is always hot at least when I go it is so many I'm partial. There are some many items to choose from and I'm in love with the Market Salad with Grill Chicken which has fruit in it apples, blueberries and strawberries. The dressing that was recommend has and is my favorite Zesty Apple Cider Vinaigrette it is a must try!!! Anytime I'm there the restrooms are clean. Chech them out for breakfast as well . read more

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Imagine going to a fast food restaurant in receiving your food in less than five minutes and also receiving the correct food and then finding out the food taste deliciously scrumptious and then being rewarded for your visit.... Yep that's Chick-fil-A oh yeah read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

Not sure what is going on at this but the quality and service has gone down drastically. The food has been cold and the orders have been wrong. I frequent this store often but it's really starting to annoy me. Has to be new management because it used to be the best read more

Really - should be 4-stars because they're not open on Sundays when I crave it the most... Just kidding. It's CFA! How can it be anything less than 5 stars? The service here is much better than some sit down restaurants I've been to, which shall remain unnamed.... Honestly, I love CFA. Me, personally, it doesn't really "fill me up" if I just get one meal. It's more for taste (for me, that is). I've had everything on their menu and I don't think I have any negatives to say about any one of them. read more

Many, many times we have left on a Saturday morning at like 5 or 6 to head to Orlando for the day. When we do, we never fail to make a stop at this particular Chick-Fil-A to each grab a chicken biscuit. If you've never experienced a Chick-Fil-A biscuit, you just don't know what you're missing. YUM! We stop at this one in particular because it's an easy off/on of I-95, so we don't have to go out of our way. Since it's always crack of dawn early on a Saturday, they're never busy. We're usually through the drive-thru in under about 3 minutes. Food is hot and fresh and served with a smile. And of course when we say, 'Thank you," we get the usual Chick-Fil-A response of, "My pleasure." read more

This Chick fo A has lost there edge! They used to be so on top of it and now - they are lost. I am so tired of placing orders at the drive thru and the staff seeming really confused. Then I get my order - it's wrong!!!!! Please read ... It's not rocket science! If my receipt says one thing, I am sure your screen says the same! Read the screen - fill the correct order. Sad! read more

This particular Chik-Fil-A on Phillips & JTB has "McDonaldized" their customer service. I am so disappointed. The place where you were greeted with a smile and treated like you really mattered and it was always "my pleasure" after everything they did for you. I was just talking recently to friends and we spoke about how all of the other fast food places could take note of Chik-Fil-A's service and how it was so nice to go to a place and treated so well. I would say that a large majority of Chik-Fil-A's customers would say the main reason for passing up any other fast food place wasn't the food alone but their customer experience equally. It's obvious that this particular stores franchisee is more concerned with the politics of the day and not what set them apart from all of the rest. I would almost bet that store will see a drop in sales. Remember Attitude is EVERYTHING! read more

This location is great since it's near my work however it does get really crowded during lunchtime and pretty early in the mornings as well. But like always service is fast and food is good! Can't complain about chick-fil-a, they always serve tasty food! read more

What is there to say about Chick Fil A? It's a fast food spot so you have the usual menu items you would expect to find. Fries, sandwiches, etc. Here's what I like about them. Did you know that they fry their chicken nuggets in a completely different oil than their French fries? While this may not seem like a big deal to many people, when you are a parent of a kid with food allergies, this is a huge bonus. Having a fryer dedicated to French fries means that he can have fries here making this restaurant probably the most favorite of my son. I love the chicken here too. It's always moist and flavorful. I usually get nuggets or the spicy deluxe. The staff is very efficient at making sure that things run smoothly even when they are extremely busy which they will inevitably be almost every day. They have a great system to get people in and out without compromising the quality of the food. The Sunday thing is annoying sometimes because I forget they are closed until I hit their parking lot but I recognize their right to operate as they wish. Decent food, semi pricey for fast food but good quality. read more