Mell-food is always amazing bwen eating here since I was 10 I eat it 2 times a week sometimes but inside it's clean and good customer service read more

Each of the food options is consistent. Seasonal salads and different sauces are a good reason to stop in.

Delicious food and amazing customer service! The employees are super kind and welcoming and put customer satisfaction first.

Another disappointing visit to Zaxby's... and this one will be our last! We went through the drive thru and although our order was taken efficiently, my sandwich was not prepared as ordered. We discovered this after we had pulled away from the window and had gone to park, so we had to go back to have them fix my sandwich. As we pulled back up to the window, a female employee looked right at us, and then turned her back and walked away from the window. Eventually, a male employee walked over and opened the window to help us. Our meals came with diet cokes and I have NO clue what they did to these drinks, but they were undrinkable. They tasted like the Diet Coke had been mixed with a tangy lemonade. So we will NOT be giving Zaxby's another try! read more

I received an email from Zaxbys stating effective Aug. 26 and 27th if order 10 wings you get additional 10 free. I placed an online order. When I got there to pick it up they had no record for some reason. I was trying to order from the window as I showed her the email I had received. She was very snippy saying that's just the app that doesn't mean anything. We aren't participating in that anyway. Then she shut the window. I went to KFC where they treated me much nicer. Regards Chuck read more

Honestly wouldn't even give it one star I shouldn't even be commenting about this place just gonna give it more reviews to stay open longer this place NEEDS to be shut down disgusting dinning room terrible customer service all of the employees are disrespectful very unprofessional nobody was trained right the manager wasn't even trained right as for a corporate owned company regardless of the situation you should ALWAYS de escalate especially if your employees are the ones provoking the customers I'm curious who there district manager is and as to why they're allowing all of this to keep on food is disgusting never fresh always giving old food that we pay a lot of money for they do NOT work as a team what so ever! Manager doesn't want to try and teach them how to work as a team because he doesn't want to work as a team himself awful management should be replaced immediately awful customer service ambiance is awful your not greeted as you walk in even if you greet them first have to basically fish around for some service it's not a bar so I don't know what they got going on back there I genuinely think this place needs a serious health inspection a real district manager who will take action and save this store DO NOT GO HERE UNLESS YOU WANT COLD OLD FOOD AND TO BE DISRESPECTED BY A BUNCH OF CATTY TEENAGERS WHO CANNOT CONTROL THEYRE EMOTIONS AND HAVE GOOD CUSTOMER SERV read more

Just close the place down! During my 30 min. meal break, I drive to the nearest Zaxby's. I ordered the Big Zax Snack via the drive thru. I get back to work and open my order. Much to my surprise I see what appears to be one of their fried chix breast cut up into what I gather is their substitute for tenders. NEWS FLASH! This does not work. Chicken breasts are not of the same texture as chicken tenders, nor would a chicken breast hold heat like a chicken tender. I would've appreciated a heads up from the young lady that took my order. There seems to have been a supply issue with my last few visits (even after changing the locations I frequent) Each location was out of something. Sugar for the iced tea at one place, french fries (at 1:15 pm) on a week day....and now chicken tenders. Get it together, Zaxby's. read more

I love going to Zaxby's. The chicken strips are always so juicy, crispy, and fresh. The salads are awesome too! It takes a while for them to cook it... but it's so worth it. (Do you really want to eat cheap dull tasting chicken strips at another fast food location?) Don't both... go to Zaxby's instead :) The interior decorations in this location isn't enough. I've seen other Zaxby's locations that have a ton of random crap on the walls and ceiling. haha. read more

Zaxbys - Chicken Finger plate at Zaxby's - Fast Food Near Me - Jacksonville, Florida

I was weary about going to this Zaxbys simply based on the poor reviews. To be honest it was one of the best fast food experiences I have had in a long time. I used the drive thru. The lady was extremely nice when I ordered and when I paid and received my order. I was also in an out in less than three or four minutes The food was also as always excellent. No complaints. read more

Just wanted 2 grill chicken Cobb salads. The lettuce was brown really BAD should've took back and get my money back not worth the drive back. really surprised this restaurants food was as bad as it was NO STARS read more

Zaxby's was a favorite when I was working in the Cypress Point business park. I went most recently when they were running a special, i believe the Zaxby Zalad. It had grilled chicken, black beans, corn, tortilla strips, and a whole bunch of other goodies in a bowl. Perfect option when looking for something to spice up your lunch break. read more

Just ordered the Cobb salad and it was completely empty wit 5 pics of lettuce. Not sure what's happening with the salads. It's the 2nd time I order from this location and the bowl is empty. They need to make sure to put the proper amount of serving. read more

This was a hot mess. I cannot even begin to express anything positive about this experience except the outside of the store was free from litter. Inside there was the following: impatient patrons due to no ice in the ice machine, the ketchup pump wasn't working (and no one gave packets but laughed as guests tried to repair it), no smiles were present in any employee and the preparation of the food was not as ordered . There was one male employee holed up in the men's room assuming he was on the cell phone with the door locked as he emerged with it in hand texting. The woman who was tending to the drive thru left her post to go knock on the door of the men's room to alert him he had a call on their land line. The cashier at the order counter blurted out, "Its probably that woman of his calling him again!" This wasn't enough for the few dining-in guest to overhear but Miss Drive Thru had to repeat it loudly through the bathroom door. By the way, a man was waiting 5 minutes to get in (I timed it) while this shenanigans was taking place. Since curiosity killed the cat, I asked the patron if the bathroom had one commode or urinal. He was miffed that he had to wait and said, "Hell no! It has two urinals and a stall and I guess bubba back there must've needed to lock the main door to talk on the phone!" Point taken. The oxymoron of it all was the big boss was sitting in the dining room from my entering until my exit letting this show happen. I wouldn't have figured that out if it weren't for him entering the employee only door to discuss some inaudible stuff with the cashier. He looked defeated and removed and basically past the point of caring it appeared. On the wall is a sign stating WE CANNOT AFFORD TO HAVE A SINGLE DISSATISFIED CUSTOMER. Really now!?!?!?! I'm here to inform them not only was I 1 dissatisfied guest, there were numerous. Apparently the sign is just for decoration and hung by the trash receptacle. Based upon my experience the sign would be best served to be inside the trash receptacle as this establishment doesn't take it serious. Here's a bit of advice: these Zaxby's employees need to spend a day observing the Zaxby's at St. John's Town Center on Gate Parkway to know what great service is all about. Plus, their sign about not having dissatisfied customers they take seriously. read more

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This place is okay. Huge salads for the price. Toast served with almost everything. Large portions. If you are hungry for fried chicken with a thick crispy batter, and in a rush, come here. I prefer a lighter, less well done batter but that's a personal choice. My son in law really does like this place and would probably rate it a 4. FYI they charge for their dipping sauce. It's probably a good idea so ppl don't waste it but I was surprised when I glanced at the receipt. They asked if I'd like sauces with our 4 chicken orders, "sure 2 each please" The drive threw girl didn't mention that it already came with 1 then she charged us $2. for 8 sauces. Not a big deal but a surprise. Their sauces are good. First time I've noticed that additional cost a fast food drive thru. This was one of the better franchises if this chain. Hot food was hot, cold salads were cold. We will go back because my son in law likes this place. Nothing wrong, good service. Had a slight wait because they ran out of fries. The kids meal is large enough for an adult. Only 1 adult in our group finished everything in our meal. Most of us didn't bother with that toast. In general the food at this chain taste a little bland to me but the sauces are good. I'd eat here over KFC in a heartbeat. read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

What happened? This has to be the worst location ever. There were 2 people working in the back at a snails pace , then when the food came out the chicken was dry and blackened beyond recognition. The eggroll was soggy with oil. Franchise ownwer you need to close this down and rehire or it will go down the tubes. My wife and I will not return. read more

WARNING!!! Unless you want to overpay or wait endlessly for incorrect orders, do NOT stop here. The one star is because we couldn't leave ZERO. One girl working at the at a packed counter, many in the back but considering how long we waited, only one must be cooking. Our order was pretty simple, or so we thought. Two-4 piece, one 3 piece and 10 BONELESS wings. She read it back as exactly that. We waited about 15 minutes to get our food. The wings were bone-in and yep, she charged us $3 more for them. We got the correct meal but never got our money back. We had coleslaw but we're not provided any utensil to eat it. Since we had a long wait, we got to talk to other customers, who were also irritated. We saw a table of people who left, without their food. Another woman ordered before she got there and still waited 15 minutes, half of her lunch half hour. If Raising Cane's comes to Florida, watch out. Faster, better food, better work ethic. So extremely disappointed. read more

Zaxbys - The one employee up front. - Fast Food Near Me - Jacksonville, Florida

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Food is fine but wow the service is horrible... the GM was rude and just frankly wow so rude... and the staff preparing the orders were also short and rude... Bad experience all around read more

Love this spot on the way to class, friendly and courteous. Food always hot and cook thoroughly and yes my hubby loves the Zax sauce. read more

Zaxbys - Fan favor with honey mustard... - Fast Food Near Me - Jacksonville, Florida

I've never actually been inside this location but the drive thru is easy and pretty quick. I love Zaxsauce (I never understood the appeal of Zaxby's before I tried the sauce), their fries, and their salads. I've never had a bad experience here but ultimately, it's a pretty typical Zaxby's. read more

First time at this location - Clean - fast service - Andrea B. Took my order and she was super nice - helped with suggestions. The only downside is that the Coke machine is Sooooo Loud! The entire dining room has the sound of that crazy machine. Still giving you a 5. read more

No complaints about this Zaxby's location. The tenders and fries were hot, although the fries could have used more seasoning. The drive thru worker was a bit ditzy. She asked us to pull ahead to wait on our mushrooms. We asked for the rest of our food so we could at least start eating. She gave it to us, and we asked for some sweet & spicy sauce. She said she'd bring it with the mushrooms. We had to tell her it was for the tenders she just gave us. Oy... read more

Zaxbys as usual was super fantastic fresh food great service in s timely fashion. Every time I go to this location spot on . Just wish they had a soup for mom and wasn't so cold inside I drive thru. But love Zaxby's!! read more

This Zaxby's is one of the better ones (and I am already a Zaxby's fan to start with). I had my first fast food fried pickles experience, and was pleasantly surprised. Homemade is always better, but these were a good take on them. Service was polite and prompt, and our order was exactly right. read more

I eat at this Zaxbys weekly! And this is a great placed to go if you like saying your order five times and still finding out at the window it was wrong. I had my last straw with them today. I asked for extra seasoning on the fry's they forgot had get some out in a container at the window. They also forgot the dressing for my co works salad. Found that out back at the office so I called and no answer.... no more chances. read more

Was in town visiting and decided to eat Zaxbys because we don't have one at home. TERRIBLE FOOD!! Cold... dry... small chicken fingers. Tasted more like beef jerky than tenders. Extremely disappointed. read more

Left after 30 minutes without food. I love Zaxby's but this place is a mess. By far the grossest dining room I've ever been in. It looked like nothing had been cleaned in a very long time. After ordering we noticed no one around had food either. Finally after Benin the restaurant for over 30 minutes we made the (probably wise) choice to leave. Just avoid this location at all costs. read more

The lunch wait line is out of control! Placed an order and I have been waiting over 30mins to get my food and still no where near my number to be served. Working at a snails pace here. So much for "fast food". I was stuck waiting because I had already paid. I usually avoid using this Zaxby's because of their ridiculous wait times, but I had a little extra time in my lunch hour today. A total waste of my time. You need to do better than this Zaxby's! Update: after waiting OVER 50mins for my food, I had to get a refund. They were just serving customer #94 when I left and I was customer #01 read more

So I drove 20 minutes to this zaxbys today. I saw that it only had 2 stars, so that inspired me to write this review. I live near 2 other zaxbys and this location is the only one I can guarantee my order be not only correct, but fresh. Every extra sauce... and even the sweet tea is sweet. This is my favorite location and I do not see how it has 2 stars! I drove 20 minutes and was not let down read more

I enjoy Zaxbys, but this location fails me every time. There is only about 1 person each time that seems to have any sense of urgency. It's easy to tell everyone hates their job. Hopefully some attitude adjustments happen amd this could be a good place. The lack of customer service has ruined it for me! Beware! read more

I've currently been sitting in this drive through for 30 minutes. That is not an exaggeration. There is a line of cars around the the entire establishment. When I called in to order ahead they said it would be a 20 minute wait. I could have gone to a sit down restaurant and had my food by now. Let alone served. I still haven't gotten to the ordering box. This was a waste of my lunch break. read more

Gross. This was my first (and last) visit to a zaxbys. My husband and I both had the chicken strip meal. Very greasy. Ketchup packets were all stuck together by some unknown syrup. This is not a good indication of cleanliness. Will not recommend to friends/family and will not come back. read more

Don't eat here. Dirty and poorly managed. Food lukewarm and no supplies to eat with. Never return read more

Zaxbys - Fast Food Near Me - Jacksonville, Florida

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By far the worst Zaxby's location I've been to. Rude staff who can't seem to be bothered, and food taking forever for what seem to be an easy order (grilled salad and finger plate) - something every other location I've been to can push the order out in about 5 minutes or less since it's hardly busy. It's now been about 20 minutes in the dining room with no sign of our food. Very ridiculous. read more

Let me start by saying I love going to Zaxby's. I Just went through the drive through. When I got back to my hotel I realized they gave me the wrong drink. Okay I can handle that, then I open up the bag to eat my food and half of what I ordered is not in there. Thanks for the amazing experience Zaxby's on Bonneval Rd. read more

the lady taking the order belched into the mic and giggled and then proceeded to not give us half our order (only ordered 2 things) and made us wait 10 mins for the other half read more

Immediately after eating a salad from here I became violently sick from food poisoning. Will never return.

A pretty good Zaxby's experience. The service was excellent. The cashier at the drive-thru was very kind to us. Wait time was a little long. But Zaxby's is not really a "fast food chain" and it's like this at every Zaxby's so I don't judge. Wings were good. I got insane wings but I am out of practice with eating really spicy foods so it hurt! Well, I was asking for it XD. read more

Worst Zaxbys I have ever been in ,slower than Christmas very under staffed and didn't get in ANY HURRY !

This place takes so long to get you the wrong order that it may as well be a Burger King....

Slowest lunch service ever. People that work there are nice but understaffed, long lines, took forever to receive food.