This review has been a long time coming, and I'm embarrassed it has taken this long to post it. Nevertheless, it is needed because this company flat out deserves everything I am going to say. We just hit our one-year mark with our pool. JETT AQUATICS WAS A GODSEND! From day 1 this team has been available, they listen to your wants/needs/heart's desires, they immediately jump to action, they help, they're kind and knowledgeable. They are just everything you would hope for when making such an important, very expensive and forever decision when building a pool. I can't say thank you enough. Kenny, Jeremy, TIM, and Mel...all of them. Every single one of them are gentleman, they are transparent professionals who give it to you straight. Their vendors they use for the various building phases are also wonderful. Every team that came to the house was courteous and worked quickly and proficiently. We had one small issue with our spa rock/tile work, but Tim got it fixed immediately and it's everything we envisioned. There are several parts of the build where the process of creating certain features (ie: rock walls, slides, etc.) do not look as though they are going to turn out as you had hoped or thought it would, but Tim.... God bless that man!! Tim was always there to either help me communicate my concerns or reassure me that this was how it was done. I always felt taken care of. I always felt heard. Tim was the project manager and was at my home weekly. That man, he deserves the world. He is just the most darling guy, and FUNNY!! We had a few delays due to weather towards the end and we had my son's birthday party planned. The pool was done, but there were some delays on the kitchen build due to weather, equipment, and stone delays, etc. That man worked 24/7 HIMSELF to get the kitchen together up till the day before the party. He promised and he delivered!!! A few weeks after the build was over we had a sidewalk put in and the team we hired punctured a pool pipe. Tim was out within hours that day and fixed it HIMSELF. It wasn't even his fault, and we should have paid for the repair, but no...he did it himself. Once the grill and fridge came in for the kitchen, the fridge was pretty banged up a bit on the front, and I made one remark about it being a bummer, and Tim let Jeremy know, and replaced it right away no fuss, no rebuttal. After the project, I asked Jeremy if they had recommendations for a "pool guy" for weekly servicing, and they had a team. I got Mel, and immediately loved him. Turns out he is close with my sister, and he takes care of me just as well and with so much patience and grace. Absolutely love him. This team are quick to reply via text or calls. I seriously cannot say enough about this company, their professionalism, their wonderful character and overall care that they have given to me and my family. We have recommended them to anyone and everyone who mentions looking into a pool. A big and loud shout out and THANK YOU to Jett Aquatics and Pool Services. You guys are seriously one in a million and went ABOVE AND BEYOND to take care of us and make everything perfect for an entire year now. Fantastic service. 100 stars from me!!!!! read more