Everyone was friendly. We only needed a few tiles and they…read morewere happy to assist us with our tiny order.

After weeks of research and way too many estimates, I've learned that when it comes to pools, you…read morereally do get what you pay for. So let me save you the trouble -- just call Tile Concepts. Billy, the owner, is all in when it comes to making your pool look amazing. He's not just running a business; he's truly invested in the transformation. Honestly, I had no idea how bad our pool looked (discolored, broken tiles, totally outdated) until they drained it. See my pics for proof! Now, I wish we'd done this years ago because the results? Pure paradise. It's like we imported a slice of the Bahamas straight into our backyard. The process is smooth and perfectly timed. There are different crews for different parts of the work, seasoned workers not random contractors, Billy (the owner) and Suzanne (the manager) are available 24/7. Before you know it, the job is done, and you're wondering why you ever hesitated. I was so excited that I bought new pool furniture and officially canceled our vacation -- because why go anywhere else when you've got a five-star resort right outside your door? Thank you Tile Concepts!! We are so happy with the outcome. Check out my photos to see the full transformation!

The folks a Yelp removed my review, so I'll repost it... Called Ryan due to a pool return that was…read moregargling and spewing bubbles on a Saturday at lunch time, by 4pm he was at my house conducting a free leak check and within minutes he found the leak & it running right. Also, needed a automatic pool actuator and he had that replaced for the same cost I was seeing them online for. Very hands on home & pool builder so it was nice to learn something new from a professional!

Tanner helped me put in the schedule for leak detection sooner than others, while everyone was busy…read moredue to the freeze. My pool was loosing over an inch of water everyday, which made the pump unable to run properly as water level was too low. Since freezing temperature continued, my pool became icy as well. Outdoor faucets got frozen so I was adding water by running a garden hose from the bathroom sink (while freezing cold outside air was coming in to my house), just to avoid getting the pump damaged from complete stop of its operation. I was desperate. So Tanner's advice over text messages even before scheduling the service really helped me relieved, as he was so responsive and answered to my questions!! He fixed the cracked return pipe in the ground for us and finally, I can sleep well without any worries. I highly recommend Leak-Tech.

Tech was very professional and courteous also very informative. Tanner diagnosed my issue in a…read moreshort amount of time. Honestly first service I felt comfortable with his diagnosis, 30 or pool owner . Rates were perfect, honest company. Highly recommend their service.

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

My neighbor uses them and I flagged one of their technicians down one day when our old pool company…read morefailed to show for two weeks and we noticed the water was turning green. The tech stopped and immediately checked our pool out. We dumped the other guys and were put on weekly rotation with Lucent. Literally have not had a problem since. They haven't missed a single week, even during holidays. One of their techs actually sprayed for wasps on the side of our house once for us. It's family owned and really professional. I highly recommend!!

Had a pool filter service with Lucent Pools. Cleaned filter and replaced a couple items, manifold,…read moreand grid. Service was performed not bad. But surprisingly received an invoice with higher than the price we agreed before service. A very bad experience.

UPDATE: 2nd Review in 2022:…read more My pool computer board fried out after 22 years. I called Dustin and they had Jacob at my home in 45 minutes to diagnose. The very next day Jacob was at my house replacing and upgrading the equipment in the rain with an umbrella. I understand what great customer service is. I expect it at fine dining restaurants, and at luxury automobile dealerships, and I do expect great service from any vendor. However, Big D Pools, Dustin and Jacob specifically, have raised the bar to a new level. This is my 2nd experience of insanely amazing customer service from them. I highly recommend this business. 1st Review in 2021: Awesome company with amazing service and great people working there. My pool heater died. I called them and they came out the same day to diagnose, and they installed a new heater on the same day. Unbelievable! I highly recommend this company for your pool repair needs.

Terrible experience. Started off fine and then there would be weeks without seeing any workers. One…read moreof the worker's truck parked in front of our house for 6 weeks, but again no work done during that time. No communication about the schedule or owner would say workers would be here and then no one showed up; again, without any communication. Had to constantly text and leave multiple voice mails before any response. No supervision of work so some work had to be redone. After 7 months the pool never was completed and our yard was left all torn up, We had to figure out ourselves what to do and find people to do at additional cost to us. We thought we did due diligence prior to choosing this company. Learning point is to be sure business is BBB accredited which this one is not.

Lead time and communication were very poor. Juan promised 3-4 weeks from order (deposit) to install…read moreand it was 12. We had to chase them to near harassment. Juan offered all these little add-ons yet didn't know how they would accomplish them or didn't understand the ask. When asked about the add ons, he acted like he didn't understand the ask. (Then why did you price me for it?) They mis-measured the pool and didn't come back for weeks to get a better measurement, which delayed the fabrication and installation. This company could benefit from a better product & project manager. Maybe he knows what he's doing with the pool, but his communication and sales skills are sub par and we wish we went with another vinyl liner install company. 1/2 our summer was wasted waiting on them to just call or text us back.

Called multiple companies, all were pretty close to the cost. Decided to go with Sonoroa because…read morenothing was a "no" or "maybe". First couple of companies could not guarantee replacement on some parts in case they broke, also could not fix previous company caving on one side of the wall. Sonoras team told me not to worry they got it and they were not lying. They took the deck steps apart, fix the caving, came back next day and fix the steps. Even swept the deck of the dirt and picked up all the nails and trash. Thats the attention to detail thats hard to find these days. They brought sand and did some leveling like we discussed and agreed on previously. There was no "sales pitch", it was simple, this is what we recommended and why we recommended it, you as a customer make your decision.