We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

It seems responsive professionals that want to do the work reasonably,transparently and timely, are…read morealmost impossible to find . That's why I stuck with a nationally known pool company for too long . No longer. Vito answers and returns calls promptly, with productive discussion. His service team shows up in a timely manner, diagnosing and repairing the issues. In my case it was a hot tub furnace issue from last year and a brand new problem yesterday, of a failed filter housing. In just 24 hours from my call...completed repair. In addition, there were a couple of other hidden issues waiting to raise their heads. Allen brought these to my attention and I could see they were legit. I highly recommend Vitos Pool Service. Tell him Guy H sent you

I found Vito's Pool Service when I needed troubleshooting on my Hayward pool equipment (he's an…read moreHayward Authorized Service Provider). Vito himself came by on short notice and provided a very thorough and knowledgeable assessment of my pool equipment, at a reasonable price. He also diagnosed and corrected some current problems, and identified some potential problems and solutions. He certainly went above and beyond what I expected for this visit and is probably the most professional pool repair guy I have run across in my 15 years of pool ownership. I will certainly be using him again soon to get my pool mechanically ready for Spring!

Pool Boss is my pool maintenance company. Johnny H. is my regular technician. He does a thorough…read morejob and keeps my pool looking nice. If I am home and have a question, he takes the time to answer my questions. He is polite and courteous. Nick has answered my questions and always returns my calls. He is also very polite. He also provides tips and suggestions when winter comes and will winterize the pool too. It is such a comforting feeling to know my pool receives the best service for a reasonable amount of money. This company is the best!

The team at Pool Boss make owning a pool easier. Today, they came and winterized my pool ahead of…read morebad (and cold) weather. Our neighborhood looses power way too often, so not having to worry about the pool becoming an issue is nice. Each week they manage the cleaning and chemicals as well. Great job.

I had an amazing experience with Mr. Pool leak repair in Mckinny. Christian the dispatcher is who i…read moretalked to. He was very helpful and he was very easy to understand. When scheduling my appointment for my pool leak he was timely and efficient. Service was top notch.

Mr. Pool Leak Repair are the best! I had leakage from my pool for months and didn't know from…read morewhere. I called Mr. Pool Leak an with the help of Davids expertise not only did they fix my pool. Now I'm ready for summer!

Mike Smith was easy and honest to work with. My pool and deck are absolutely beautiful. I would…read morewarn customers not to use the irrigation and landscaping company Augusta Bloom. Adan the manager is hot tempered using horrible language and demands cash under the table promising to upgrade grass which dead a few months later. Again my pool build was easy and is beautiful. Find your own irrigation and landscape people. I had to pay $800 with another company to have my sprinkler repaired from the shotty work by Augusta Bloom-Adan the manager.

Mike Smith from kingsway is amazing. We kindof had an idea of what we wanted, but Mike was able to…read moretake my ramblings and turn them into an Oasis of a pool, grotto, spa and pavilion, with green zone areas and designed for the right amount of sun and shade. We received quotes from half a dozen companies, looked at their final products, viewed all the showrooms. But in the end, Mike's quality is top notch and we knew we could trust him. He was on site very often to make sure everything was being done right and took personal care to ensure everything was the way we wanted it. It's really nice to have a single contact throughout the process, who's dependable and takes responsibility for the project from beginning to end. Thanks Mike.

I cannot speak highly enough about Bula Pools and the professional pride that Caleb puts into his…read morebusiness. I vetted a total of 9 pool companies for my pool resurface/ deck overlay remodel and Bula Pools quickly and clear rose to the top. Caleb now only comes out to discuss the project in person, he educated me on how things are done correctly, common short cuts to avoid, and the nuances of the actual process. He proposal was very competitively priced to my current pool maintenance guy with many of the other competing bids coming in 30-40% more. I fell in love with a particular blue glass waterline tile and Caleb drove to three different tile stores with me to find something similar together. He was very responsive throughout the process and everyone on his crew was respectful, professional and competent. I am now swirching my monthly maintenance company over to Bula Pools and look forward to working with him for all my pool needs.

We had cracks and old plaster but they fixed it all and it looks fabulous! They were also pleasant…read moreand helpful on how to care for the new plaster after startup.

I've had a Hot Springs hot tub for 20 years, but it was time to replace it. I visited the McKinney…read morebranch of the Texas Hot Tub Company ( I bought my first hot tub from them when they were Coleman Backyards). I had an exceptional experience purchasing a new Hot Springs hot tub from them. It started with Daan in Sales - he is a very kind, welcoming individual that helped us make a purchasing decision and recommended things that we had not thought of. Pricewise, they were extremely competitive and we were quite happy (I had been considering a purchase at the Costco Hot Springs Hot Tub Expo). They invited me to their Hot Tub University the next day - I somewhat reluctantly accepted as it was a Saturday and sitting in class didn't sound as good as biking, but going was a brilliant decision. The hour long class was led by Jimmy - it was extremely informative about starting and maintaining a salt water hot tub. It was also very entertaining and really more of a dialog with the ~20 attendees. We probably spent more time with questions than class. Hot Tub University was absolutely worth attending. I spent another hour discussing with Eddie (who had installed my first hot tub that I am now replacing) about the details of the hot tub that I had purchased and the best approaches for deck design for maintenance access. We also reviewed pictures of the access approach for delivery. It was just a great experience - Great people, Great products, Great service, Great price - Highly recommended.

Daan is the man! He was with us from start to finish and kept us updated about the manufacturing…read moreand delivery of the Hot Springs hot tub that we ordered. We cannot be more thrilled to have one from this company. He keeps in constant contact with us to see how things are going and teaches me, who has never had a hot tub before, of how to maintain it. In our opinion he should be V.P. of sales soon, so go see Daan before he is off of the sales floor. Kevin amd Melissa, Downtown McKinney, Texas

After calling around to multiple pool companies and a plumber with no luck getting my clogged…read moreskimmer line fixed, I reached out to Robert. He was incredibly helpful - took the time to walk me through exactly how to fix it myself. Thanks to his guidance, I was able to clear the blockage and get the line flowing again. Knowledgeable, generous with his time, and genuinely wanted to help. Highly recommend!

I've never owned a pool before, and when we moved into this house the pool was abysmal. I threw out…read moresome quotes and Robert responded, offering to come over and check it out. He knew instantly something was wrong as soon as he opened the door to the backyard. Long story short, he is nothing short of a wizard when it comes to pools. Super knowledgeable, eager to teach, and most importantly, gets the job done perfectly. His prices are more than reasonable and highly competitive. 11 out of 10 - A rating rarely given (if you've read my other reviews). Don't bother looking for other businesses and just go with Robert.

Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

Highest Price, Lowest Quality: A 3.5-Year-Old Pool Falling Apart Like It's 15…read more I am writing this to warn any homeowner in North Texas considering Southernwind Pools. I made the mistake of choosing them because they were the highest-priced bid and had strong reviews. I assumed that a premium price tag guaranteed premium quality and professional oversight. I was wrong. In reality, I paid for a luxury product and received bottom-tier craftsmanship from what appear to be the cheapest possible subcontractors. The construction process during COVID was already no fun, which I am not even holding against them. What I am holding them accountable for is the systemic failure of the pool's structure since it was completed in September 2022. The "Infinite" Leak Cycle and Incompetent Service We have dealt with multiple pool leaks since the very beginning. Southernwind was so delayed and unresponsive regarding leak detection that I had to personally pay for three full leak detections out of my own pocket. Even when they finally "fix" a leak, it is a temporary Band-Aid. In late 2024, a leak reappeared in the exact same spot they had supposedly repaired just one year prior. We were losing half an inch of water every single day. As a gesture of good faith after John reached out to "solve" my issues last year, I even signed up for their pool service again. That was a mistake. I quickly found that the pool service was not actually cleaning the pool properly either. It was just another layer of high-priced, low-quality service from a company that clearly does not value its customers once the initial check clears. Substandard Masonry and Tile Failure The tile and grout work on this pool is a disgrace. The grout on the spa began cracking and deteriorating almost immediately. Grout should last for several years, yet mine didn't even last one. After I fought to get it regrouted, it failed again one year later. The tile work is even worse. It was clearly not done properly, without the necessary sealing or treatment required for a pool of this "caliber." In 2025, the tiles began rising and falling out. They were "fixed" by Southernwind, only to have the exact same failure happen again during the 2026 freeze. This time it is a disaster. My entire back panel wall is rising and failing. It is proof that the original installation was fundamentally flawed. Don't Fall for the "Management Fix" I previously wrote a negative review about these issues. The President, John, contacted me and promised to resolve everything if I took the review down. I trusted him and deleted it. That was a massive mistake. The "permanent fixes" they promised were just enough to get me to stay quiet for a few months. Now, in 2026, I am facing the exact same structural failures all over again. Do not let the "premium" branding fool you. Southernwind Pools charges luxury prices but delivers a product that falls apart in under four years. I am now 3.5 years into owning a pool that has the structural problems of a 15-year-old installation. If you value your money and your sanity, look elsewhere.

Hilarious is amazing, always friendly, very knowledgeable. when I go on my morning walk and he…read morehappens to be in the neighborhood he will call out and share his friendly greetings with enthusiastic gestures