Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

Did an amazing job servicing my pool. My pool is super clean and sparkling, now…read more Definitely recommend this company for your pool service needs. Value is as expected. Got the job right the first time-important!!!

They have been servicing our pool for almost a month. As new homeowners we have lots of questions…read moreand they have been helpful every time.

Cerulean Pool Services is fantastic. The owner, managers, and staff are all super nice and…read moreprofessional. The staff is trained and they all do a great job. Something that sets Cerulean apart is that they are honest and truly look out for their customers. When it comes to maintaining the equipment they remind us so we don't forget. Also, and really important to me, they truly work in our best interest with repairs and replacements of the pool equipment. They've saved us a bunch of money in helping us get all the useful life out of the equipment. Their communication is also excellent. We have two dogs. I asked that they text before they come so I can ensure the dogs are inside. They always text 30 minutes prior to arrival. Additionally, when holidays are coming up, they adjust their schedule to ensure all their clients get serviced. Sam always sends a message to let us know they'll come on a different day due to the holiday. I cannot say enough about the level of service Josh, Sam and the whole team provide. We are so grateful for Cerulean Pools! Thank you Josh, Sam and team. Y'all get all the stars!!

Josh is the owner of Cerulean and as a former pool manager, he has cheap products, subpar…read moreprofessionalism, and overpriced services. There are always repairs that go unanswered however they continuously send techs who are unable to complete their job bc the repair still hasn't been done. This is a MANAGEMENT problem! not a tech problem but he money farms his costumers despite the lack of service actually being conducted.

Carson responded to my inquiry quickly to resolve a couple of recent issues with my pool. The first…read moreissue was regarding the booster pump. He identified the issue quickly and then informed me of options. What impressed me most was when he told me "If this was my equipment and my money, this is what I would do." He was very reasonably priced, professional and punctual.

I felt great when they came for the estimate. price seemed reasonable and I am confident the job…read morewill be done well!

Thank you for listening to my concerns and for advising me on how to proceed. You help me feel that…read moreyou knew the business, and I look forward to excellent improvement in my tiny front lawn!

I've been a loyal customer of Chorbie for more than 7 years. Service and customer service has…read moredeclined in the past few years. You now reach a call center and management no longer communicates with customers. Called two weeks ago to inform them that my entire was not being mowed and that I had grass down the center that was at least 3 to 4 inches taller. Gave them two weeks to correct, still not correct- it's now worse, I have strips of tall green grass and burned grass to the soil. Was promised crew would be out on Friday or Saturday to fix. Waited until late Saturday and was then told they were waiting on the crew manager to reach back out to them and they would try for Monday. I asked to speak to a manager and was told the new management team no longer does this. To add insult to injury, they mowed off a sprinkler head in an area they mowed too low. After I shared I recently paid over $400 to have my whole system checked and repaired, they came out within a few days to fix the broken head. When I called Chorbie Weed Treatment, they actually made an effort to keep my business as they now serve as two separate entities. I hired another company to come out and mow properly. Yard looks great again. It's just hard to believe they just let a loyal customer go that fast.

Poor service in general. Algae present after cleaning. Office generally unavailable. Doesn't keep…read moreappointments. Doesn't return calls. Had them for 8 years when in Dallas. Service has gone way downhill with new ownership.

Joel is very honest and trustworthy. He helped us with maintenance of our old pool and we could…read morealways rely on him to give us exceptional service and great/honest advice as it came to repairs. Recently moved to a new location and needed help with accessing my hot tub, he was quick to come by and help me when the warranty company would not. I would recommend him to anyone looking for pool/spa work. He's team is wonderful too!

Dillon was able to get my green salt pool clear again! Will definitely use again…read more My salt pool was struggling to get clean. After new salt cell and filters, we're good to go!

Dillon responded very fast and was able to schedule me the same week. I am very please with his…read moreknowledge and work! My pool looks amazing already!