We used this company to resurface our pool, and the results were excellent. It took a little while to hear back initially about getting a quote, but once we did hear back the communication was good. We chose Blue Oasis because they had excellent reviews and their quote was a good value compared to others we have received. Overall I am happy that we used them for this project. read more

Started my new pool servicing with Blue Oasis Pool Service. They came out for the first time today and I was extremely impressed. Our pool is sparkling clean. Pool tech came out and was very friendly an knowledgable. They even send you an email each visit with a photo and report of water readings including chlorine, pH, alkalinity etc. levels. Off to a great start! We are very pleased with their service. read more

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We bought our home in August site unseen, not realizing how bad the pool and equipment were. We finally decided to replace all equipment, convert to salt water, and replace all the lights as they didn't work. Kevin came out and provided a quote. It wasn't the lowest but it was the most complete. He spent more time talking with and understanding our wants than anyone else. So basically everyone else's quote was incomplete. Kevin's estimates was the only one I knew what we'd be paying when all said and done. He was spot on. And on top of this he was out here working non stop for a couple days. End result we couldn't be more happy. We're so looking forward to warmer weather and being able to use our new pool. Thank you so much Kevin! read more

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Thyme have been amazing. I had another pool service company and we always had problems with our pool turning green. But Blue Oasis is doing an amazing job. Especially during this rain!! I would highly recommend them!! read more

I had tried several pool companies before I found one that was consistent and had great pricing. Blue oasis does a fantastic job for me, give them a call! read more

Blue Oasis Pool Service - Rain snow sleet or hail, Blue Oasis never misses!! - Pool Cleaners Near Me

First day with Blue Ocean. So far, very impressed with their service. I was concerned that it was getting late in the evening but the tech still came and was very professional and provided a great service. Thank you so much! read more

Pool guy on his phone the whole time, takes the leaves out of my pool and dumps it behind my tree for it to blow back into my pool when there's a yard cart right next to the tree. Says he treated my pool with chlorine tablets and I go outside and nothing's in my pool floaters. After I fired this company, I took a sample of my water to Lezlie's pool store and they said my chemicals were completely unbalanced and I might have to drain my pool! read more

My pool is serviced by Blue Oasis Pool Service. They do a wonderful cleaning my pool. I'm very satisfied with the cleaning portion of the service. I'm not thrilled about their backwards communication with billing (prorated in the middle of the 1st month with no notice, billing for new filter with no communication that it was actually replaced). They are worth their price in value of service with maintaining and cleaning my pool. read more

Update : Zach called me and tried to convince me to remove my review, I explained him that my review is LEGIT and offered to send him the videos of his employee leaving without cleaning. He didn't even waited for me to send him the videos and just sent me a private message stating I'm a fraud. Your employee can easily fake his reports, luckily I have cameras as proof!!! Learn from your employees and your mistakes and be better. TAKE RESPONSIBILITY!!! Good luck !!! ***************We hired this company about 2 months ago, a week before they started to clean our pool the previous pool company cleaned our filter, for some reason the new company's cleaner decided to clean it again (2 weeks after) and charged us 140.71$ for literally no reason. When I contact them and they said it's a quarterly service and they have to do it. I should've see the signs and stop their service!!! They were "off" for holiday season, meaning they do not clean your pool for 3 weeks, but definitely charge you full amount! And this week was the highlight ! Their employee came to my house, took a picture of the pool and left!!! Didn't clean the pool, didn't check chemical level. NOTHING!! I emailed and called, no one return to discuss my complaint. Do not hire this crooks!! Waste of money and time! read more

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I honestly cannot recommend this pool service company at all. The nice young man that came out to do our service the last three weeks did not speak any English, which is fine when you don't have a problem. I had noticed a couple of swimming bugs (look up backswimmers and water boatmen!) in my pool. That is a sign that there is an algae problem (some algae is not visible). The backswimmers bite! And both bugs lay eggs in the pool. I tried but could not explain this to him. I called the office and explained to the lady who answered what the problem was. I asked for someone to call me back. Later that day one of the tech guys sent me a message saying "our tech manager has never heard of these bugs so we know we didn't cause it!" Seriously? How can you have a pool company and never hear of these bugs? That was our first red flag. I sent him articles and videos of the bugs, but within days our pool was infested! I have killed well over 125 bugs. You have to be in the pool to catch them in your net and then smash them. They are very fast. And I have three bites on my leg and foot to prove it. I sent videos of them to the pool company. Then guy who had texted me became an "expert" on these critters. The same young pool guy came out the next scheduled maintenance day (no one could come out even a couple of days early to address this!). He sprinkled a bit of white powder and poured some blue algaecide in the pool. The articles I had read said you had to double or triple shock the pool. And really scrub the walls and floor to remove any algae. But that was not what was done. We watched him on our outdoor cameras and noticed he did not even test the pool water! But he had recorded perfect numbers on our report! (red flag number 2!) That made us curious. My husband went back and read the reports for the two weeks prior to this one, and all three weeks had the exact same "perfect" numbers. No way can that happen in the summer heat in Texas. (Red flag number 3!). The guy who came out those three weeks must not have understood what the numbers mean, so he never addressed issues with our pool, and the problem just got worse. The bugs were still having a party in our pool. And I was still smashing dozens of them. I texted the company again, and instead of addressing the problem further, he said I just need to be patient. So we decided to take a water sample to Leslie's and have it tested. Good thing we did! The store manager said almost all our levels were bad. And we had absolutely no chlorine in the pool at all (after the pool was "shocked?")! Our cyanuric acid level was extremely high (red flag number 4!). The Leslie's manager suggested we double shock the pool and bring in another water sample the next day. The levels were still bad, so we shocked one more time. In the meantime, we called a chemical pool guy and he came out a couple of evenings later. He said it was still bad, especially the cyanuric acid level, pH, and chlorine. He said until the numbers were better, the bugs would not go away. He had us overflow our pool for 8-10 hours two nights in a row! The cyanuric acid is now almost in the normal range. The chlorine is finally working in the pool, but I'm dreading our water bill. All of these could have been avoided by Blue Oasis correctly testing the pool water, addressing issues, and making sure they did their job. Sometimes, it is wise to listen to your customers, and maybe come out and investigate the problem yourself. Text messages did not help the problem. I am so frustrated that this happened. I know this post is long, but I don't want anyone to go through what we have gone through! read more

My initial impression with Blue Oasis was a 5---but their customer service went downhill from there. As a new homeowner, we were advised to pursue a leak detection for our pool. Per usual, I used Yelp to request leak detection quotes from businesses around the metropolis; Blue Oasis replied within seconds! Their 5 star yelp rating & prompt response persuaded me to give them my business. I began messaging with Zach via yelp. After a couple of questions he advised that someone from leak detection would contact me regarding an appointment. I asked him when I should expect an appointment request. The messaging stopped. I was a little surprised by this behavior but I still patiently waited for this phone call. 3 weeks later, I got the call from Shane, who is with a 3rd party company called AQUADOC LEAK DETECTION & POOL REPAIR. My leak detection was scheduled for the following week. I'm still very understanding of the delay due to the severe weather we had in TX last month---I get it, these guys are busy! While awaiting our leak detection service, our pool pump ended up going out. We bought a pump on amazon and after many failed installation attempts, we reached back out to Blue Oasis ... shoot, at this point I considered them our pool guys! I spoke to a gentleman and he suggested that we get an electrician to our house in order to increase our breaker voltage. I asked if there was a way that he could send someone out just to confirm that's what we needed. He ignored the question and still pushed us to hire an electrician. It didn't make a lot of sense to me, but hey I'm not the expert. I took a couple of days to call other pool guys to see if an electrician was truly needed. The answer from everyone was NO. A little annoyed, I called Blue Oasis AGAIN. It's the day before my leak detection appointment and I needed my pump working asap. I spoke to Zach this time and told him that I needed someone to my property for a pump installation. Zach told me he would reach out to Rudy to see if he could make it out. He ended up texting me with the same remedy as before. "You should just hire an electrician. My guys won't be able to make it out there for another 5 weeks." At this point, I knew I probably had to cancel my leak detection the following day since my pump wasn't working. I felt defeated but still texted him back asking, "Fine, but how can I go about getting on your books in 5 weeks?" And again, no response. Fast forward, I didn't cancel leak detection because guess what?... Shane was able to install the pump!! Took 10 minutes!! NO ELECTRICIAN NEEDED and it works beautifully. Zach and team gave me the run around twice and failed to reply to a worried, frantic customer .... TWICE. I was tempted to give this company a 2 but technically I never received services from them... plus they sent me Shane from AQUADOC who was a Godsend. I will definitely use them instead of Blue Oasis in the future! read more

I used Swim CLN, the Blue Sci, now Blue Oasis. I'm super impressed with Ceasar! And.. he helped installing my vacuum. Now my pool is stuPid Clean all the time!! Still would help if they could text when on route to give me heads up. But working on that. 100% satisfied and as a property manager of 20 years, takes a lot to impress me. read more

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Kevin was very thorough and answered all of my questions. The repair was done quickly.

We retained Blue Oasis as our pool company to help maintain our chemicals, as well as help us restore our pool from the poor condition the previous homeowners left it in. They did an incredible job with that, however, the true unexpected benefit of retaining Blue Oasis has been their innate ability to help fix problems that arise with our pool heater, spa, etc.. Their knowledge of troubleshooting those type of systems is truly invaluable for a new homeowner and has been extremely appreciated. I would recommend them regardless, but if you have just recently bought a home and are looking for a full-service pool cleaning company, Blue Oasis is absolutely the company I would reach out to! read more

I cannot express well enough how absolutely incredible this pool company is! We have two pools, one of our own and one at a rental, and our regular pool company stopped showing up and doing promised work. The pools were turning green, growing algae, full of leaves, bottoms covered in old leaves and debris...we were left in dire straits. I called multiple pool companies over the course of several days and could not get anyone to help us, most not answering the phone, most not returning calls from voice mails. And then by the grace of God, we found Blue Oasis. They answered the call, and in our emergency, worked their schedule aroubd to come out to BOTH pools the same day. I can only imagine that this was quite difficult on their part, but they made it happen. The job they did to get these pools operational was superb, and we are so, so grateful. Customers for life! read more

Blue Oasis takes care of my pool maintenance in all aspects. The staff is super kind and respectful. The service they provide each week is professional and with high quality. I receive an email with detail indication on the work that was done on my pool along with a picture of the work they have done! For repairing my filter and checking on my equipments, Blue Oasis immediately took care of me and made sure my pool is functioning and healthy ASAP. I would recommend this company to any pool owner as they take pride in their work and provide a high quality service all around! read more

Can't recommend ENOUGH ‼‼ Rudy from Blue Oasis came out the next day, on time, as promised. Pointed out several issues that were not addressed by our prev. Pool service company: 1.There was not any D.E. (Diametacious Earth) In the newly installed filters that we purchased FROM our prev pool service company. 2. The salt / salinity level was set too low. 3. The flow rate was also set too low, so, with all these issues, the pool was bound to turn green, especially after all the recent rains. Rudy addressed all these issues/ settings, he was very polite, courteous, instructed us on the schedule and time for running the pool filter, and gave us a prorated price for coming out, which I doubled because he was just so prompt, and attentive, also, performed a lot of work. Rudy at Blue Oasis will be the only service we will use from now on. read more

Blue Oasis Pool Service - Before Blue Oasis - Pool Cleaners Near Me

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The initial signup process was quick and easy and it was on Yelp. The first service date was set within a week of signing up. Ours was on a weekday. 1st cleaning went well, the tech gave us a 15 min notice. 2nd time we're told he came and never "got a hold of us" which is untrue because first off he didn't give the 15 min notice as was agreed. Not sure if he called my husband but when I called and texted him right when I saw the missed doorbell, there was no response. Had he waited 10 min I would have been there. I work within 10 min of the house and doors can't be left open because of pets, hence the 15 min notice arrangement was made. When I messaged on Yelp they responded by saying - "Good afternoon, this is Blue Oasis Pools. We saw your message on Yelp. Alex has been trying to get ahold of you when he gets there every single week. We can't keep driving over there and not have access to the backyard. Can you leave a lock code or leave the gate unlocked every **day? This way we can make sure we can get your pool taken care of every week. Thank you!" This whole thing could have been avoided had the tech notified us of his arrival, AS WAS AGREED. I held on for a few weeks but man they are just too ignorant. I dealt with unsatisfactory cleaning each week (pictures attached, they're from within an hour after cleaning). Despite bringing it to the tech's attention numerous times, he didn't care. He spent no more than 7-10 min every week, from in to out the door! Emailed the company several times and tried calling, but no response to phone calls or emails. The only time they would text is when it's the payment due date. read more

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After a long ordeal of going through our lines getting clogged & no communication to us about fixing the problem, Zach with Blue Oasis did everything he could to get the situation remedied. We talked it out and found out what was going on. Guys were out to our house more than once a week sometimes to make sure our pool got up and running again as soon as possible. We appreciate it, Blue Oasis. read more

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Blue Oasis Pools Owner: Rudy , No registration with TDLR found Blue Oasis Subcontracted Electrician: Brennan, No registration with TDLR found TDLR is Texas Dept. of Licensing and Regulation which requires anyone in the State of Texas to have a TRAIL to do electrical work in Texas. Visit TDLR.Texas.GOV to search for licenses for all electricians, plumbers, etc... in Texas. (Protect yourself and check first) Blue Oasis started an install of Pentair pool equipment at our home and Rudy (the owner) performed part of the install and his electrician Brennan did the rest. Neither is a Texas licensed electrician even they both performed electrical install work on this project. After more than one instance where equipment was having issues during the install and required Pentair to step in to assist, I asked Rudy and he and if Brennan were licensed electricians. Rudy never answered yes or no then went on to text that it doesn't matter since I had never asked him this before. I asked again for the TRAIL number for either of them. Rudy could not provide these for either of them. He then texted that Brennan has a TDLR number. ( But never relayed that number to us. ) After TDLR Texas Dept. of License and Regulation assisted me they did tell me there is no record of Blue Oasis Pools, Rudy, or Brennan in their system of licensed electricians in the state of Texas. After reviewing the security cameras on our property for the duration of the install we also noticed the white truck driven to the job site multiple times to perform the electrical work by Brennan had a TICL number on just one side of the vehicle and that number DID NOT BELONG TO ANYONE INVOLVED IN THIS INSTALL, Neither Rudy nor Brennan, the only 2 performing the electrical work. Upon discovering neither were licensed in the state of Texas to perform any of this type of electrical work we halted the job. We then hired a Texas licensed electrician to remove all equipment that was installed by both, as neither Rudy nor Brennan is licensed and the risk was just too great to take as equipment warranty is voided if it is installed by an unlicensed electrician and home owners insurance will not cover any damages to the home should the reason for damage stem from this equipment causing a fire or damage to the home if installed by an unlicensed electrician. We then discovered during the removal of the Pentair 400K Heater, by the Licensed Electrician, loose wires and faulty wiring had occurred. PENTAIRS users and install manual for the Pentair 400K Heater states in large letters MUST BE INSTALLED BY A LICENSED ELECTRICIAN. Yet, Blue Oasis Pools accepted this project, with no licensed electrician performing the install potentially putting my home and my family at risk. We returned all equipment back to Blue Oasis... A Pentair 400K Heater, A Spa Blower, Easy Touch 4, and all accessories including antenna. This was handed off with police present as Rudy was insistent that he be allowed to return to the property to remove it as he stated rip it out. We had to hire a licensed electrician to remove all of the installed equipment. We did explain that once a licensed electrician was available, as per the law in Texas requires a licensed electrician to perform any electrical work , that once removal of the equipment was complete it would be returned. Within 1/2 hour of the removal of the equipment, Rudy was called to retrieve the equipment which he did. Blue Oasis is now in possession of all equipment that was installed and approved and accepted its condition upon return. In the end, the Blue Oasis install that began on June 9th, consisted of weeks of multiple visits by both Rudy, Brennan and Pentair reps via phone and in person. The newly installed equipment, which we had installed by a DIFFERENT POOL COMPANY, with a LICENSED ELECTRICIAN took just a day and it works. VERIFY ALL ELECTRICAL AND PLUMBING WORK IS BEING DONE BY A LICENSED TECHNICIAN. SAVE YOURSELF SOME TROUBLE. read more

Horrible company and people to deal with. I hired them b/c my pool got algae in it while i was out of town. After three weeks its still full of algae. They supposedly cleaned my filter and backwashed it which caused the pump to overpressure due to them screwing up the filter cleaning. This caused my less than 3 year old pump to spring a leak and will now require me to replace it. When I talked to them about fixing the pump issue they caused, they tried to blame it on me and refused to pay for the damages. Customer service was atrocious. Stay away from this company!!! read more

Blue Oasis Pool Service - This is their idea of a clean pool after 3 weeks of treatments - Pool Cleaners Near Me

Good pricing, but not good service. We have been trying to contact them because of a skipped service week and they are not responding. According to our cameras they don't brush the pool during the visit, and the surfaces of our pool are starting to turn yellow as a result. I would not recommend this business. read more

I DO NOT recommend Blue Oasis Pool Service. They skip service appointments. They are horrible at communicating by phone or email. I have it on camera the tech doesn't measure the pH or chlorine levels. He doesn't even skim the pool. Our pool looks like Shrek's swamp. read more

Blue Oasis Pool Service - Pool after they missed 2 appointments. This is the second time in 3 months this has happened. - Pool Cleaners Near Me

Was a Customer of Blue Oasis Pools for over a year and it has been a mixed bag or good and bad experiences. Went through 5 different pool techs in the span of a year. One of which literally dumped some chemicals in the pool and darted after 5 minutes. Zach, the owner, did reimburse that service but there is a lot of work they need to do with the Customer Experience, logistics, and optimizing their routes. On multiple occasions the tech was running behind and had to come a different day and there was no alert or email advising that the service would be on a different day. Prices are reasonable, but you get what you pay for. The final straw that did it for me was when I found that there were piles and piles of leaves stuffed in my skimmer that were supposedly being cleaned every week but nobody took the time to vacuum them out and make sure that my system is clear. read more

I spoke with Zach, one of the owners of Blue Oasis and while they don't currently offer the service I was looking for - Zach took his time to ask me what was going on and offered some free advice on some solutions I could try for myself. A simple gesture but something he certainly didn't have to do. His knowledge and experience are his service and he could reasonably reserve his time for paying customers. If I ever do decide to hire a service like theirs, Blue Oasis will be my first call. read more

I've been a customer for a few years now. They may get behind a day or so if someone is out sick, etc, but they always show up and do a good job. Their pricing is very reasonable, and they're responsive to communication. They send out a picture / update of your pool's chemical readings each week to your email. They're a great vendor to work with. read more

Had a mixed experience, used them last year for a few months after a surgery and I couldn't clean the pool on my own and it was great. Recently I just had to fire them because the tech mad a no show more often than not. Customer service seemed to be rented, or a call center somewhere. While they were nice, the issue with service being flaky and subpar couldn't be resolved. Had to let them go. read more

Amazing, Amazing, Amazing company! After reaching out to "several" pool companies (literally...several) I received a phone call immediately back, with links to their user-friendly pay-for-service website. In an emergency, this company (Jesse + son) arrived the very next morning. I was walked through the process of a deep cleaning of my pool. My pool was really messed up and in a single day, clarity was restored. Technicians were out the next morning and every morning since, bringing my pool to crystal clarity. I highly recommend this company and I even started a monthly subscription to their services. read more

Just started with them, but they are responsive, professional and have been great to work with. Looking forward to a long-term relationship. read more

They messaged us with questions about our problems right away and verified the problems. Promised to be here the next day and install our pump. They did everything by 1800 and had us on our way to a clear and clean pool . We recommend these guys. They beat the other guys quote by about $300 and did everything on time read more

We are very satisfied with Blue Oasis and Rudy's service after a couple months. We had a lot of calcium build-up on our tiles and he cleared that up with improved chemistry and carefully scrubbing the tiles. He is prompt, an excellent communicator, knows what he's doing and after another company botched a re-plaster, he personally supervised its correction. Very easy to do business with and fair pricing given previous services we've used, we cannot recommend Blue Oasis more enthusiastically! read more

Blue Oasis Pool Service - Pool Cleaners Near Me

they took over a previous company. they came and fixed the probLen and immedia made things better since. always responsive to all requests. read more

Good work and a very good price. Very consistent on cleaning and taking care of our pool.

I found Blue Oasis Pool Service on Yelp. They turned my green mesh pool back to Blue Oasis in no time. They also send updates with pictures each time they service it, which is very thoughtful. read more

Perfect in every way! Punctual and professional! This is a company you can trust in every way, not just the fact the pool and water are as good as it gets. read more

Blue Oasis Pool Service - Pool Cleaners Near Me

Edit: changed from 1 star to 2 stars. Unidentified person from the business texted me and said lack of communication and bad customer service were not valid reasons for a 1 star review. In their defense they did come 2 out of the 3 times they said they would and my new pool company said that the chemicals were well balanced when they started. Original review: Did not have a good experience. The initial consultation to set up weekly service was fine but communication was overall very poor. It took multiple calls from my end to figure out when my service would start. They finally came on a Friday and said that my service day would probably stay Fridays, then they switched my service day to Mondays without telling me. It was based on my location, so it's reasonable to switch the day, but you have to tell me! When I complained about the lack of communication, they said they could move me back to Fridays and would come that Friday no charge. I said that wasn't really necessary but the guy on the phone insisted. They no-showed that Friday and then denied that they ever said they would come. I fired them after two pool visits and went to a smaller company and have been happy since the switch. read more

I am so happy we found Blue Oasis! Our pool was in definite need of some love when I called them, and they literally turned it around in a week! Super nice guys, very knowledgeable about pools and fair prices. I highly recommend! read more

I haven't even started using these guys, but their quick response made my decision easy to go with them, especially since I only received one other response from Yelp, and they don't do Wylie. I hope they are as good as other reviews say they are because I read them, bad and good before I make a decision. Although the few negative reviews were also a thing to think about, there are more positive than negative reviews. Right now, they are on my good side simply because of their quick response. I will be sure to leave another review once they actually start my service. read more

Started out fine. They had a great sales pitch and we were tired of excess charges from the last company. As of 2 weeks ago, the pool has not been swept, algae has been a constant since summer, and I have spoken to the guy doing the cleaning multiple times. I left a note in my control panel 2 weeks ago regarding the pool cleaner and the algae. He never even opened the pool control box. On Wednesday of last week, he could not have done anything other than skim the leaves off the top and vaccuum the bottom. Algae all over the steps and ledges, so he certainly didn't brush at all. Thursday I had the pool tested and the chlorine was very low, so he's not even testing the water. I have called twice and been assured my message is being given to the manager, but no phone call back. Their response to my complaint last week was to send someone out to clean my filter. It was just cleaned 2 months ago. I am very frustrated at the lack of customer service. Do not recommend. read more

We hired Blue Oasis Pool Service over a year ago and couldn't have asked for a better experience! They came every week with no delays and our pool has been sparkling clean all year. They are a smaller company, which gave us a much more personable experience. We also received a quote very quickly and they were always available to answer our questions. Fantastic pool service! read more