Great service and highly professional, their techs and repair people do an excellent job.

Don't use their service. I was here last week watching and the guy shoved a broom into my fountains and broke it, I surprised him by appearing outside to let him know I saw and ask him to fix it. This week I wasn't watching and it's broken again. They are fast, careless, and must just hire anyone who seems to dislike their job. I'm cancelling and I recommend you don't make this mistake. I'm finding someone else. read more

So a little update... Gohlke Pools did find out what the problem which was the power transformer was not working properly. I'm hoping this was it. It is really bothersome to have to constantly contact them for the same pool issues. read more

Gohlke Pools ..only good things to say about the entire staff and process. They were hired to do a drain and clean on a pool that had not been working in several years. It was dirty. They accepted the job and finished the job with courtesy, professionalism and skill. They showed up when promised , fair with the quote, and were flexible with the process. This could have been a nightmare situation but they made it as easy as possible. The pool is now clean and beautiful. A team full of superstars : Josh, Travis, Daniel and Zach, Camron and Emilyn. read more

Had Golke Pools do a remodel on my 34 year old pool. Retile and replace plaster with pebble sheen. Had used Golke over the years for pool maintenance and a pergola build and have always been very pleased with their quality of work. Started with Eli for price quotes and description of how the work would be done. He has always been courteous and professional. Jerry layed the tile and his years of experience shows. His work is exceptional. Worked with Bill for the project management. He was professional and very knowledgeable about every aspect of the job. He coordinated the work flawlessly with the contractors and the project flowed very smoothly and was completed on time. He was readily available through the whole project and kept me informed on daily basis with the work that was being done. Logan and his crew were exceptional with the 5 day pool start up. Kept me well informed on the process and were all friendly and professional with their work. Thank you all for your excellent work. My wife and I are extremely pleased with the outcome and will certainly not hesitate to use Golke again. Would highly recommend them to anyone who needs any type of pool work done. read more

It is my pleasure to write an unsolicited raving review for Gohlke. Each and every time I have needed their help, they have gone above and beyond. My first encounter when we moved here was a free visit to assess my equals and try to explain my equipment. Later I needed them to replace my auxiliary pump and PVC. They were on time and did an excellent job! Most recently, I had the privilege of working with Nick & Zack ordering various parts for my old equipment. A couple parts weren't quite right but they were diligent in making them correct. I cannot say enough about both of them! They are invaluable to Gohlke! But what is most important to me is their honesty to make sure everything was correctly. In my last interaction, I took my pool sweep in for Samuel to repair. He did a wonderful job and is a hard worker and very respectful. But when we got it to my pool an unrelated issue to the sweep, but related item broke off in the wall. Gohlke true to their word sent someone out asap to repair the female coupling in the wall at no charge to me. That's what you call service, and it has also gained my trust in them! And that is also what has built my loyalty with them as well satisfied loyal customer! There may or may not be competitors who have cheaper parts. I personally feel they are fairly priced. But what you will not find anywhere else is employees like Nick, Zack, Tim & Samuel who care about their customers and are focused on satisfying the customer and making sure everything else done correctly. read more

Jason with Gohlke pools was just here servicing our DE filter. The guy is a wealth of knowledge and told me some ways to save money and better maintain our pool. read more

We built a pool in Collin County with Gohlke Pools in 2023. Every person we worked with from design to the finished product was helpful, informative, professional, and a pleasure to work with. We highly recommend Gohlke if you're considering building a pool in the DFW area. Wes Gohlke designed our pool. Wes is very skilled and easy to work with. Every detail was discussed with us. He was so patient with us as first-time pool builders with no pool care experience. He looked out for us. There were times when he steered us toward a different or better option; he was more concerned with our happiness with the final product than making a bigger sale. The pool is exactly the classic beauty we wanted and it will still be beautiful 25 years from now because of the care Wes put into our design. Our project manager on site was Nicholas Pisciotta. He took Wes' design and made it a reality. Day in and day out he skillfully managed crews and subcontractors and scheduled inspections. His deep knowledge of every part of the build process was obvious and impressive. He was sometimes the person standing back, watching to make sure things went as planned. Other times, he was hands on doing whatever needed to be done. His communication was excellent. He kept us informed through every stage and quickly answered our calls or texts if he wasn't on site. He was so calm and reassuring and helped us enjoy the building process. We could not have asked for a better person to oversee the construction of our pool. Gohlke's team -- their own staff and the subcontractors they work with -- are all the very best. Professionals who worked on our pool or in our yard were clearly well trained and carefully selected. Critical components of our build -- engineering, design, excavation, gunite, plumbing, tile and brick work, installation of stone pavers, the construction of a steel shade structure, drainage, and the addition of a small outdoor kitchen island -- were all impressive. Our city's inspector commented to us that he had not seen such fine work in a very long time. Even though extreme heat in August slowed work on our build, Gohlke still completed our pool in the time frame promised (under 4 months from dig to fill). Because of our outstanding experience, we've already recommended Gohlke Pools many times to others considering building a pool in DFW. And we'll continue to work with Gohlke by having them maintain the chemicals in our new pool. We're so proud of the beautiful pool Gohlke built for us! read more

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Over the past five months, I've been thoroughly impressed and delighted with the spa services provided by Gohlke Pools--especially the outstanding care and professionalism from Cyndi. Her communication is exceptional, and she always lets me know ahead of time when she's scheduled to service the spa. I truly appreciate her attention to detail, not only taking the time to explain what she's doing during each visit but also sending prompt and clear email updates immediately after each service. Cyndi's consistency, professionalism, and pride in her work have given me complete confidence in the care of my spa. Thank you, Cyndi--you are truly a gem and a standout representative of Gohlke Pools! read more

I can't say enough good things about our remodel with Golke. Eli got the ball rolling with selecting materials and colors with great selection to choose from. Ben and the crew were great to work with. I got a call every day with what was done and what was planned for the next day. The crews cleaned up after themselves, and were spot-on with their work. The estimate was point on with no unexpected expenses. read more

This is the first pool we've ever built. So naturally, we interviewed dozens of contractors and we're given quotes all over the spectrum. We knew Gohlke was first class before we met them, but every step of the process was five stars. From the design, the follow up time between phases of the project and the quality was thorough. When we tell people that it was less than four months from excavation to completion they're in disbelief. Golhke delivers! Two people that really stood out. Our design consultant, Wes, spent hours making sure our pool was exactly what we were looking for from a Swim Lane for our daughter to a Sunledge to a spa and the perfect play area. He's an incredible designer and has a lot of patience. :) Matt was our project lead. He'll bring the magic to life. His frequent communications, text messages and emails. We never felt in the dark or wondering what's next. Incredibly personable and very knowledgeable. You're gonna be in great hands if Matt is your project lead. Overall, Gohlke is a first class experience! They do high quality work in an efficient manner, and make sure that you're informed every step of the way. You pay more but it's true... YOU GET WHAT YOU PAY FOR. read more

Gohlke Pools - Hot Tub & Pool Near Me - Denton, Texas

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I bought the hot tub and thought the fantastic service would stop there.I had a minor issue with one of the pumps. So I reached out to Carson, who sold the hot tub to us. And he relayed my issues to clara in the front office who called and scheduled an appointment for joey to come out and check it. He called on his way. Said it was not necessary for me to be there, so I could stay at work. He took care of everything in the first 15-20 minutes. And everything is fantastic. I highly recommend this company as they will take care of you through the life of whatever you buy. read more

It's easy to provide great customer service when things go well. But when things are difficult, when equipment doesn't behave like it's supposed to and the troubleshooting is hard, that's when you really see what a company is made of. We had one pesky controller that would not work like it was supposed to. It took quite a few visits, manufacturer's reps and lead technicians, replacements and tweaks, trying to figure out why this would not work. Finally the best solution was a new controller that was a different model but better and is working flawlessly. Our pool has never looked better. Thanks to Joey for his help and a big thanks to Gary. Gary took ownership of this issue and kept in near constant communication with us and the manufacturer. Top tier customer service! I'm glad we continue to give all our pool business to the team at Gohlke! read more

We had a severe problem with black algae and contracted with Goelke Pools to address the issue. In the end, we opted to have the pool emptied, plaster removed, and re-surfaced. The pool is now beautiful! The staff members from Goelke were each professional and friendly. Bill, in charge of the renovation, was great--kept us updated and answered all of our questions. The work was done on time with no added charges. Sunni, in the service department, is terrific--connected us with whomever we needed to speak and followed through promptly. We are more than satisfied with our experience with Goelke's and will continue working with them. read more

Bought a Sundance Hot Tub from Gohlke Pools recently. Couldn't be happier with the whole process from start to end. Top notch business - from great customer service (shout out to Pablo for excellent job), installation crew (very knowledgeable & professional), communication was a breeze... Loving our new hot tub, looks & feels great, highly recommend Gohlke Pools to everyone looking for a hot tub. Thank you, Gohlke Pools ! read more

I attended Pool School with Travis and Austin today and could not be more happy and satisfied. They are so knowledgeable. Every question we asked got an immediate and thorough answer, from water balancing to pool equipment. And soooo friendly! If you are thinking of getting a pool or wanting to maintain it, you should go with Gohlke Pools. Their store is always stocked with chemicals or equipment you need and can service any pool problems or maintenance you need. We will be using them soon for pool repairs we need. So happy to have found them. Thank you Travis and Austin. You guys are the best!!! read more

This place is the consummate provider of customer service. Even during holiday weeks. Never been sorry we pick Gohlke for our pool. The retail team is awesome in the store also!!! read more

Gohlke Pools does my weekly service and my "pool boy" Evan does a great job. Always leaves my pool sparkling clean. Plus if I need anything or a service he is always willing to pass a message along. Thanks Evan read more

Where do we begin? Once we decided to go the route of purchasing a spa we made 2 store visits at 2 different hot tub/spa dealers and made a few calls to other hot tub/spa dealers (about 4 or 5), then called Gohlke. Spoke to Pablo. What a really nice young man. Professional, non-invasive/pushy, a very gentle approach. As we spoke on the phone and I began to express our needs, Pablo put forth his very best effort to accommodate us to meet every need. We knew then it was not just about landing a sale for Pablo it was all about the customer and making it happen for them. While we were new at this, this being our first hot tub/spa, we only heard of a few name brands. But Pablo worked so hard and convinced us that we would be very pleased with the purchase of the Sundance McKinley Spa, so we went for it. We got home, did more homework and read reviews on Gohlke Pools and the Sundance McKinley Spa and much of our doubts and apprehensions were dissipated. It was such a plus to know that they service the warranties and service work right from Gohlke Pools. We were also surprised to see that the Sundance Spa brand is ranked #1 on multiple sites. Pablo went the extra mile in getting the spa delivered within just a few days (it helps to have it in stock), and made sure personally the delivery was completed without incident (Huge challenge getting it in the backyard. Thanks also to the 2 dedicated and professional young men who delivered the spa.). The care Pablo gave made us feel so special and we can't say enough about how much we are enjoying our hot tub/spa experience. Thank you Pablo and Gohlke for such a wonderful and exciting experience. Your service is of high quality! read more

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We had a faulty part on our relatively new pool and we called the company that installed our pool. They didn't answer nor did they return our calls. So we called Gohlke pools. They sent someone out that week, discovered the problem, ordered the part AND called to keep me updated on when the part would arrive Then they also called to let me know the part arrived AND scheduled a repair date. The personal touch, keeping your customers in the know is the best way to keep a customer and for us to share our positive experiences with our friends and family. Even with delays and scheduling snafus, a customer can be patient and understanding if we know what's going on! Thank you for being such an outstanding company! read more

If you need someone to point you in the direction of something in the store they're great. If you need pool maintenance, pool surround repair or anything other than a cleaning don't call Gohlke! My equipment all had to replaced, I'm in the hole at $4000 to this point and still my pool isn't running simply from a stone surround i hired them to do, i wish i hadn't! Dealt with Dale unfortunately and after having him laugh at me on the phone and be incredibly rude I'm just done with them... never again! I've never been treated so poorly by a company especially after giving them thousands of dollars! read more

Great business, tech Joey is absolutely amazing, intelligent and informative. Everyone at the store has been polite and helpful.

Gohlke adds $3000-3500 to build in Celina, so we canceled our appointment. The sales representative explained via text message this is due to their vendors adding on for the commute. I would expect the pool company to absorb the cost or build it in to their overall pricing like other vendors, especially when the project is over $100k! I feel like the sales rep didn't want to make the drive out. There are too many pool companies in the DFW area to deal with this! read more

I recently had an issue with my pool and called Gohlke to have someone come look at it. They were able to get someone to check it out quicker than expected. The technician they sent out, Jason, was very professional and knowledgable. He was able to get everything up and running fairly quick and the repair was reasonably priced. Highly recommend. read more

Gohlke built our pool in 2009, have done all the maintenance and cleaning since then and re-plastered this year. Throughout all these years they have been professional and friendly. They hire well. The techs are knowledgeable and really work as a team to handle issues when they arise and if you own a pool you know, that's a lot. I have to give a special shout out to Nick Day. He was in service and has now moved into design but has still kept up with us and consistently helped out. If you're considering a pool, redesign or just maintenance and service they are the best in North Texas. read more

Gohlke installed our pool about 6 years ago! They were accommodating with design as we had a certain style in mind. They've always worked with us on pool servicing and are consistent when scheduled. If we ever run into any trouble, they are out fast and they keep our pool operating perfectly. Yes, we've had to replace some things in the time we have had the pool, normal wear & tear, but I trust their staff to make the best possible recommendations. Yay, Gohlke! read more

Once again the Gohlke gang came to my rescue!! This time Matt and Steve were the winners!! I have an old pool and system and needed help with the control panel and settings. They both showed up to fix the problem and went over a few "pool school" points and recommendations. They could not have done a better or more professional job. For that I thank them and Gohlke Pools for hiring the best! I highly recommed Gohlke pools for all your pool needs. read more

I want to compliment Steve Sparkman's good service, professionalism, and excellent communications to the problems we had with our pool. Thank you Gohlke pools for your quick response to our frozen damaged pool. read more

Great customer Service!! Bob, the manager lives close to us, so he came and took a look at everything and took pictures, took to his service department, got a game plan. Seth, the service guy came out to my house on a Saturday, with all possible parts to fix my problem. Denton is 1 1/2 hours from where we live! I called 4 different pool service companies close to me and could never get a return phone call or a follow up for service. Seth even repaired my backwash pipe without me even bringing it to his attention! These guys got the job done!!! I highly recommend their service!! read more

Can't recommend Gohlke pools enough. After my boyfriends parents weren't getting anywhere with their pool company, we reached out to Gohlke. From the first tech that came out (Gary Birmes) to the guy who came back and cleaned the pool, they were great to work with and worked wonders! Thank you, now we can enjoy the pool! read more

Gohlke Pools - Before - Hot Tub & Pool Near Me - Denton, Texas

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We had been waiting for weeks to have our pool equipment replaced due to damage during the freeze. We worked with three different pool companies and each one had a different story for why they couldn't fix the pool... Either parts were delayed or service was backlogged, etc. We called Gohlke pools on the advice of a friend. We had a quote the next day and our pool fixed in less than a week. They are amazing. Angelo was the best. We will never use anyone else for our pool. read more

I like to give credit where credit is due. I had a pump go bad. So I went on eBay and bought a new pump. Other pool companies would not install because they did not supply the pump. Called Gohlke Pools Thursday afternoon and they came out Friday morning. Where another pool company had estimated a full day to replace, Gohlke was here less than two hours and replaced it. Not only that, Nathan spent another 30 minutes explaining how the pump works, best settings and how to upkeep. Price was great too. Very impressed!!!!!!! read more

We had them remodel our pool last Spring, and add on to our patio. The beginning of the process was great. As soon as they started the remodel it was rushed and not done very well at all. They used charcoal grout to fill in two area's of our spa that we never asked them to do and the grout that is already there is an off white color so you can imagine what that looks like. They left areas of the grout not filled in at all which means there are holes that are wide open. As for the add on of the patio, it is awful. The pebbles don't match at all, the cement did not settle correctly so there are chinks in the cement missing. It is not even so the water settles and just sits next to the house when it rains, it is sloped so when you are sitting on the couch it is at a very deep slant. We are VERY disappointed in our pool remodel. I would NOT recommend anyone to use them. read more

This is the only service provider we have had since installing our pool. They come test chemicals, and add what is needed. Typically, we're not home when they are here, but they always leave us a door hanger saying what was low, and what was added. What we pay Gohlke Pools for this service versus what we were paying on our own for chemicals, getting to a store to buy chemicals, plus peace of mind (are we testing correctly) is 100% worth it to have their service. We have never had any issues with this company. They show up when they are scheduled, and answer any concerns we have. Have to give a shout out to our service tech Chris - we appreciate your service. Thank-You Very Much! read more

First let me say that everyone that I have talked with or have had contact with has been friendly and really seems to care about my pool problems. Had problems with vacuum pressure and DE returning to my pool when backwashing. Angelo came out found the problem and fixed it in a timely manner. A couple days later the same problem occurred. Angelo came back out looked at everything and said that everything was running correctly. Told and showed him what I have been doing (which of course was wrong). Without making me feel like a complete fool, he took the time to explain everything I was doing wrong and showed me correct easiest way. He was very polite and professional. read more

We've used Gohlke for the last 3 1/2 years for all of our pool needs. Everything from service, repairs, to water testing and general advice. The retail in store service is great. Our repairs and on site service have been great as well. The only hiccup is possibly due to us being a little farther out from Denton. Sometimes on site service/repairs don't happen at the time we were expecting. read more

Gohlke has been our pool company of choice for a few years. We are very happy with the customer service in the shop, Janice in the office, and Josh servicing our equipment. But this summer, we have a new pool extraordinaire, Eric. His attention to detail just can't be beat and I'm glad he'll keep our pool looking fantastic this summer. Checking up on our pool the next day is above and beyond and that is the service you can expect from Gohlke. (I live in Denton, Texas - not sure why it says San Francisco!) read more

If you want someone to build you a beautiful pool then call Golke. If you want someone to maintain your pool (Pool service) then run screaming from Golke. They're the worst pool service company I have ever dealt with. They don't show up but still bill you for the trip. They're employees just sweep your pool and leave the pool equipment in service mode with the door swinging open in the wind. I dumped Golke and went with Larsen Pools (out of Denton). When they got there they said the pool was in terrible condition (they thought I was maintaining it). PH levels off, almost no salt in the pool (its salt water). Gohlke was just dumping chlorine tablets in so mold wouldn't grow. Their employees don't show up sometimes and when you complain they claim they have GPS tracking that shows they went to your house (even if you sat home all day and no one showed up). Terrible, terrible terrible. Avoid their pool service at all costs. read more

I am astounded at the beauty of a Gohlke Swimming Pool. I don't own a pool myself but went to a friend's home, a backyard party. The pool had a fountain and special lighting that was gorgeous. In fact the masonry was gorgeous too. I never got in the water, yet felt I was in heaven. I think the lighting, the quite operation of the fountain, rushing water made being there like being in Italy. It was simply beautiful. I found out about it a couple of weeks later, talking with the owner who was very happy and recommended Gohlke Pools to all their friends. read more

Great customer service great management in the retail store. I highly sugest this store for all of your pool supplies.