Very dismissive and unfriendly after his pool girl drained my pool after…read moreServicing by leaving my pool cleaner outside on the pool deck. Water ran down the street and pumps were running dry for two days. His lack of concern was amazing and because the was persistent in getting in touch with someone he amended his monthly bill I had received that more by $50. No offer to compensate for water that had had to add. Sent people out to spend five minutes to tell me all was fine and the I find the Polaris not even working after they left. One week later my main pump motor failed.

Lemasters was a pleasure working with, very organized, prompt , knowledgeable. They produce a high…read morequality product that will last for years. Highly recommend Lemasters pools, and wouldn't think twice about hiring them if I had to do it again.

I have had a great experience with Handcraft Pools. They show up on time, communicate very well…read morebefore and during service, and their technicians are always friendly and knowledgeable. You can tell they take pride in their work. I highly recommend them to anyone looking for dependable pool service

Reached out to Charlie about our pool not being cleaned thoroughly and not vacuumed as we have…read morewatched tech on camera. 2 weeks in a row this occurred so I called and told Charlie we would like a different tech and he said either he would change the tech or come himself. The following week rolled around and same tech came. I messaged Charlie and got no response. Every time they come to clean we have to put our cleaner in the pool. We requested to cancel and are now told we have a 1 year contract and have to pay 35.00 a month for the remaining months. So basically with this company if they don't do a good job and you are unhappy your screwed. Don't sign a contract with these people or you will be frustrated and stuck. We have been told either keep the contract or pay the 35.00 as the customer service is horrible and they don't care about the customer.

I chose "Premier" based on several factors. Quick response…read moreto my call. Professional and friendly when speaking to me. Competitive price. Knowledge of the task at hand and explanation of the process. Appointment was kept and the leak was found. We decided to have the repair done a few days later due to bad weather. Second appointment the repair was made and completed the same day. I will definitely call again if I have anymore issues.

They will find it! They came out but could not find my leak right away but they had someone else…read morecome back out & they found it. The repair techs came out & did a great job. Everyone I dealt with was helpful & friendly. I hope I don't have to use them again but if so they are the ones I will be calling.

Fierce construction installed our swim spa. Having a fence on top of a retaining wall we thought…read morewe would have to take the fence down. This would mean cutting the metal poles that are cemented into retaining wall. Fierce construction brought in a crane and lifted it over fence saving us from a big mess! They were timely and very efficient with attention to detail. I definitely recommend them.

They arrived timely, were very nice to work with, and did a great job installing our hot tub.read more

Attentive. service is great. Problems fixed immediately. Highly recommended…read more Pool technicIans have very low turnover. Same technician comes every week

I've been calling the call center for weeks in which you get an operator that knows nothing about…read morepools and just sends messages. I've asked the manager, Brian for the owners telephone number in which he says he can't disclose that information. I've left 3 messages to have one of the owners call me with no response. The "manager" comes out is very argumentative and unresponsive. This is not a good pool company if you need to communicate about any pool issues.

Greg and Chad are a great team and we loved working with them. We had an idea of what we wanted and…read morewithin a few days after telling them our vision Greg had us multiple designs to look at. He also was very calm and collected, knowledgeable, and professional. After choosing a design, we were walked through what features we could add, lighted bubblers (I think that's what they're called) get them! Turn around time was almost exactly what they had predicted (however they are at the mercy of the weather so we may have gotten lucky). We were able to enjoy our pool all summer, I Did I say they were professional? They are! I'm very into timelines and communicated expectations, they didn't bat an eye at my continuous questions. Now my husband on the other hand can be a handful sometimes, they were great taking his calls and fielding his requests. If I had one bit of constructive criticism, it would be in regards to timelines and expectations. I know I need reassurance and a lot of information, so a written timeline with an FAQ page handed over at signing would have helped me in the process. This being our first pool, I don't know what I don't know, so I had a lot of questions throughout the process. I hate bugging people, so my husband always had to ask the questions and I feel this might have saved us both time in that back and forth. 20/10 in all areas, hire them!

Firewater Pools was by far the best experience we could've had for pool building. We interviewed…read moreseveral pool companies, and Firewater was always responsive with our questions and more than fair with our negotiations. More than that, they followed up with everything throughout the entire build process. When they said they would be here they were here. The workmanship was amazing. They listen to our wants and our needs and built the pool of our dreams.

From start to finish very professional and thorough group. Putting a pool in can be very…read morestressful. This company did a great job keeping the area as clean as possible and organized. Our finished product is first class. Highly recommend them to anyone. We are very picky and would not give our recommendation lightly.

To keep it short and not go into details they do poor quality work and I the owner is beyond…read morearrogant.

I will say that he is knowledgable about pool maintenance and pool equipment. What he doesn't seem…read moreto appreciate is that homeowners have budgets and that we need some idea of the costs associated with home maintenance costs; including maintaining a pool. He thinks that he should not be questioned about his billing practices and believes that you should pay whatever number he comes up with without question. Simply telling a customer that chemical prices fluctuate, and pay whatever I say, is untenable. I also didn't appreciate him trying to goad me into a discussion about politics by saying more than once: "the price of chemicals have gone up since Biden became President." Just tell me how much it will cost to clear my pool, I'm not interested in your political views! He will never tell you how much you can expect to pay per month, only give you some a wide "possible" price range. Also, his utter arrogance was also a turn off. When I said he was too expensive or that questioned the basis for his exorbitant billing practices, he arrogantly told me that: "You want the best services for the cheapest price. And it just doesn't exist. You will always get what you pay for." In other words, if I don't use him and pay his unsubstantiated costs, I will not find other quality pool maintenance service providers. Finally, I offered to pay for July ($500!!!!), but not after, and then he immediately dropped me as a customer and charged me $274 for 1 visit; and my pool still had dirt on the bottom of it. Be careful in dealing with him, his knowledge of pools and pool equipment will distract you from his unqualified and unsubstantiated billing practices. I know he'll get on here an attack everything I've said, further showing his arrogance and inability to listen to customer concerns. Fortunately, I've kept all of the text messages between us as proof of what I've said.

I am more than pleased with above and beyond pool services. The owner is highly responsive,…read morefriendly, professional, and a good communicator. Regarding the pool, he brought it back to life and addressed all issues on the first visit. Give them a call if you need help and tell them JP sent you.