I will say that he is knowledgable about pool maintenance and pool equipment. What he doesn't seem…read moreto appreciate is that homeowners have budgets and that we need some idea of the costs associated with home maintenance costs; including maintaining a pool. He thinks that he should not be questioned about his billing practices and believes that you should pay whatever number he comes up with without question. Simply telling a customer that chemical prices fluctuate, and pay whatever I say, is untenable. I also didn't appreciate him trying to goad me into a discussion about politics by saying more than once: "the price of chemicals have gone up since Biden became President." Just tell me how much it will cost to clear my pool, I'm not interested in your political views! He will never tell you how much you can expect to pay per month, only give you some a wide "possible" price range. Also, his utter arrogance was also a turn off. When I said he was too expensive or that questioned the basis for his exorbitant billing practices, he arrogantly told me that: "You want the best services for the cheapest price. And it just doesn't exist. You will always get what you pay for." In other words, if I don't use him and pay his unsubstantiated costs, I will not find other quality pool maintenance service providers. Finally, I offered to pay for July ($500!!!!), but not after, and then he immediately dropped me as a customer and charged me $274 for 1 visit; and my pool still had dirt on the bottom of it. Be careful in dealing with him, his knowledge of pools and pool equipment will distract you from his unqualified and unsubstantiated billing practices. I know he'll get on here an attack everything I've said, further showing his arrogance and inability to listen to customer concerns. Fortunately, I've kept all of the text messages between us as proof of what I've said.

I am more than pleased with above and beyond pool services. The owner is highly responsive,…read morefriendly, professional, and a good communicator. Regarding the pool, he brought it back to life and addressed all issues on the first visit. Give them a call if you need help and tell them JP sent you.

Newbie with a saltwater pool. Sandy helped me immensely explaining the recommended chemical levels…read moreand a plan of action to get my pool back into clear water. I don't live in the service area otherwise I'd have them do a service call ‍ Very helpful and kind. Thank you!

Used Supreme pools today for the first time on a deck o seal. Bennie arrived on time and did a…read morewonderful job. I was interested in how the job was done and he explained each step. He was quick and left no mess behind. This is definitely who I will call for work in the future.

Horrible customer service! When you have a question about their lazy service techs. They DO NOT…read morerespond. When you call and ask why they haven't should up to serice our pool in 3 weeks, no response! Even the owner John doesn't respond or care. Charles Henry doesn't respond, great office manager! If you have Tuu Ng as your pool tech expect to waste your money, HORRIBLE! But they sure will withdraw money out on the first of the month even without servicing your pool. We just went through the Holiday season with NO Tech showing up to service our pool. Again, HORRIBLE CUSTOMER SERVICE!!!!!! How awesome it was to have our family in town for a green pool. Thank Aloha... And ALOHA, ALOHA!

Fast reasonable service. My hot tub and waterfall are back in business and my water has never been…read morethis beautiful

Mike and his team donned diving gear and fixed the stain at the bottom of my pool. Reasonable and…read moreprofessional. Nice job

Mike and his team are amazing. Open and honest. Not pushy and not trying to upsell. Will give you…read morean honest answer and help out with your budget on your pool needs. Down to earth and easy to talk to. I will definitely be quick to recommend.

Nick is amazing! He came out to provide an estimate for repairing my gate. He didn't try to drive…read moreup the price, it felt like an honest assessment on what I needed.

Recently had Nick Valdez, of NTX Exterior services clean my gutters. what a job they did. Honestly,…read morethe best I've experienced since owning a home in TX. his communications are timely and clear. His pricing is beyond fair. And very prompt. Right on time, if not early. Highly. Highly recommend him and crew. 2025

WaterTex Pools came out to service our pool equipment. Jason was very knowledgeable and…read moreprofessional. We will definitely use them for all our pool repairs.

I am absolutely beside myself with WaterTex Pools…read more My primary pump failed due to the rear pump plate bursting. I called my home warranty company and they assigned WaterTex. I had experience with them once before and I was quite satisfied. Unfortunately, they was a one off experience. The tech who came out said that the pump failed due to freeze damage and that there is no way a pool goes from clear to pea soup in a few days. I had just been called a liar to my face. The pool has never frozen as long as I have lived here which is 12 yrs. It definitely has not been inactive this season since I sent proof. I have documented proof from the home warranty company that the pool was serviced by one of their contractors on May 4, 2022. I sent pictures of the pool from April, May and June showing that pool in perfect condition. None of that swayed their stead fast opinion that 'in their 22 years of experience, they have never seen a plate fail like that other than due to freeze damage'. The pool was built in 1984 as I recall l being told by the original owner. No idea how old the pump is. Plastic fatigues as it gets older, especially plastic that is exposed to the elements. It has gone through decades of expansion and contraction due to heat and cold. But no, according these "experts", it must have been freeze damage. They do not know when. They just know it must have at some point. I cannot prove a negative. I live here. I know for a fact that for the 12 years I have lived here the pool has never frozen. The freeze guard has always worked flawlessly. I know during the hard freeze of 2021, I manually turned the pool on just to make sure it never stopped circulating. We have never had a power failure. I have pictures that show the pool functioning this year. I cannot prove something did not happen. Yet they can get away with saying something did happen and not have to prove it. I am now in the process of waiting for a second opinion. Bottom line, don't use WaterTex.

Casey was super helpful when he came to clean my filter. I purchased a home that already had a pool…read moreand had no idea how to take care of it. He showed me the basic maintenance and did a great job cleaning/repairing my filter. I will definitely use them in the future

Our motor blew on our pool. We called and Casey came out right away. He fixed it and did an…read moreamazing job. Took the time to explain things and answered all our questions. This is our new pool service company.

My pool has looked great since Sun Valley started servicing it weekly. I highly recommend them.read more

Our pump was not working, there was winter silt in our pebbleteck pool so I decided at our advanced…read moreage we should treat ourselves to a pool service. Fortunately ,only the reset button was needed to start the pump. Watching the pump, filter and everything working perfectly for at least 5 minutes I went in the house because the tech had not brought the vac. to do the pool. 1/2 hour later I realized he was still here and went out to see what was going on. . Within seconds the Jandy valve burst spewing water. He had one in the truck. When the Jandy was replaced all of a sudden the pump was leaking. When the pump was fixed 2 days later all of a sudden the heater was also leaking. Everything had been purring like a kitten and now everything had a leak, even the pressure valve on top of the filter. I have nothing else to say.