Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

From the owner: Transform your backyard into a beautiful retreat with Texas Best Fiberglass Pools LLC in Fort…read moreWorth, TX. Call us today to learn more about our expert fiberglass pool installation and outdoor design services. * Fiberglass Pools * Pool Installation * Backyard Design * 3D Backyard Design * Outdoor Living * Custom Pool Design * Swimming Pool Contractor * Fiberglass Pool Builder * Residential Pools * Pool Construction Services * Backyard Remodeling * Outdoor Design Services

If I could give them neg 1000 stars I would!!!! My fam spent 15000 on a pool in June and not yet…read morehas my granddaughter been able to enjoy it. The pool installation was sub contracted out to Campbells pool service and has had to be drained 4 times. It was not installed properly the first and second, third and fourth time. Bonnie and Clyde has yet to make this right. So now Summer's over and a ten and an eight year-old has not got to swim one time and had to look at their pool all summer long in despair. I assume if they ever get it fixed by the end of summertime, conveniently my family will have to pay to winterize the pool. If you have an option to go somewhere else, I'll probably certainly would and if they make this right, I will change the review, but until then it stays.

Service..back the workers they sent..the vacuum quit..won't take it back .pump has broken.they…read morewon't own any of it..shady outfit..

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We bought a new Vita Grand 7 person spa from them and they were wonderful! Joe was very helpful and…read moreknowledgeable, helping us decide which one was right for us. They did the electrical work, installed the tub, and waited to ensure the chemicals were put in correctly by showing us what to do - all in the same day! We definitely recommend JR's Spas to all of our friends!

Shelby has been wonderful to work with! Got turf put in our back yard and it turned out wonderful!…read moreHighly recommend working with LoneStar!

I Purchased the medium-003 pond advertised online for $123.00 & received a cancellation notice 3…read moredays later with no explanation. I went back to the original link I made my purchase through & the Pond was still available to buy at the same price. I emailed the company inquiring why & received a very short reply that the mold was damaged & the item was no longer available . I felt confident there was an error in pricing that resulted in this cancellation since the historical price was around $1,300.00 - but accept that it was not the fault of Lonestar Rock Spas since this particular pond couldn't be located via direct search on their website. The owner of Lonestar reached out directly to me & apologized immediately for the confusion. I appreciated being treated like a valued customer despite my understandable disappointment in not getting a beautiful pond at an incredibly (unbelievably low) price. I do still recommend this company for their very unique products offered and hope to eventually purchase one of their beautiful ponds for my backyard.

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .