I had them come out to repair some cosmetic cracks in the plaster and they told me that the repair…read moremay differ "slightly" in color from the rest of the pool. At first they filled the cracks with BLACK plaster material and when I called them about it, they sent out another crew to fix it. This time they covered over the BLACK with WHITE. The white did not cover all the black and it looks terrible. Neither repair was even close to slightly the same color as the plaster is BLUE! They also left a mess with foot prints on the bottom and repair material stuck to the walls. I asked if they would be pleased to show this workmanship off to their friends and they would not answer. I highly recommend going somewhere else for your pool repairs.

My experience with Blue Water Pools, I'm very disappointed in this company. Notes were left that…read morethe service was completed and one day I went and see if the job was done and to my surprise the pool was not clean. This happen several time so I call the company to let them know and they gave me an unexpected answer. So I told them I wanted to cancel my service due to it not being taken care of like it was told. The company did not try to even try to fix the issue, just canceled me with no problem. But was fast to send me a bill for the unpaid balance. This is sad the was they do business

Great prices, excellent work, always patiently answers questions. Highly recommended!read more

We stopped in Miko's after we'd been battling algae in our pool for a few weeks and were having no…read moreluck with the products and techniques another pool place had sold us. WIthin 1 day the algae issue was resolved. The owner even had us come back and gave us some tips and some additional product at no charge to deal with cloudiness. I really believe they saved our pool!

If I could give them neg 1000 stars I would!!!! My fam spent 15000 on a pool in June and not yet…read morehas my granddaughter been able to enjoy it. The pool installation was sub contracted out to Campbells pool service and has had to be drained 4 times. It was not installed properly the first and second, third and fourth time. Bonnie and Clyde has yet to make this right. So now Summer's over and a ten and an eight year-old has not got to swim one time and had to look at their pool all summer long in despair. I assume if they ever get it fixed by the end of summertime, conveniently my family will have to pay to winterize the pool. If you have an option to go somewhere else, I'll probably certainly would and if they make this right, I will change the review, but until then it stays.

Service..back the workers they sent..the vacuum quit..won't take it back .pump has broken.they…read morewon't own any of it..shady outfit..

Great experience from purchase to final install! Got a fantastic deal on swim spa from Brian. They…read moremet and exceeded my expectations on customer service, product quality, and timeliness throughout the process. They delivered exactly what was promised and more. Great company, and Brian and the team were excellent at what they do. I will continue to support the business in the future.

They came to my house and made a repair on pvc pipe leaking and a couple of o rings that needed to…read morebe replaced. The original quote was 300 and they ended up charging me 438. The tech that came out was not able to figure out the angle on the pipe that he was replacing and ended up using a putty which I agreed to. He was very friendly and knowledgeable. My reason for my review not being a five is that the quote was nearly fifty percent more than anticipated for a simple pvc pipe repair and o ring replacement. I tried to speak to the company and they were not willing to come any closer to their original quote. Beware of the price you are quoted as it may end up much higher than expected.

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

Two weeks ago I got a text from KJ She said she was sorry for the bad experience I had with Brian…read more and I am on the schedule for next week (which was last week) During the 2 and a half months I tried to have them out she always said someone would be out next week. needless to say no one ever came. So I was not counting on any one coming out this time. Once again no one came. This just reconfirms that this company does not stand behind their products or service. Fortunately there are many other Pool Companies you can choose from.

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We bought a new Vita Grand 7 person spa from them and they were wonderful! Joe was very helpful and…read moreknowledgeable, helping us decide which one was right for us. They did the electrical work, installed the tub, and waited to ensure the chemicals were put in correctly by showing us what to do - all in the same day! We definitely recommend JR's Spas to all of our friends!

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.