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    JR Pool Service

    3.7 (9 reviews)
    Closed 8:00 am - 5:30 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - JR Pool Service

    Pool chemical testing and balancing

    Pool draining

    JR Pool Service Photos

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    Reviews With Photos - JR Pool Service

    leafs in the water after vacuumed
    Makenzie G.

    **JR Pool Cleaning Company's Poor Service**Our experience with JR Pool Cleaning left us extremely dissatisfied. After returning from a family vacation, we discovered our pool had transformed into a murky swamp. We contacted JR Pool Cleaning for assistance with cleaning and restoring the pool.Rusty, a technician from JR Pool Cleaning, arrived and treated the pool with chemicals and scrubbed the surface. While he acknowledged the severe condition of the water, he claimed that they could bring it to a manageable state. He promised to return the following day to continue the process.However, the next day passed without any sign of JR Pool Cleaning. When we called to inquire, we were informed that they would come on the following day. Again, no one showed up as scheduled. Finally, on the third day after Rusty's initial visit, a technician arrived. Unfortunately, by this point, the pool had reverted to its original unmanageable state due to the lack of care instructions provided by JR Pool Cleaning during their absence.When the owner of JR Pool Cleaning arrived, he spent only 10 minutes inspecting the pool before informing us that it would need to be drained. We declined his offer, knowing that it was not necessary and could have been avoided if JR Pool Cleaning had followed through with their promised cleaning schedule.After weeks of meticulous cleaning and maintenance, we were able to restore the pool to clarity ourselves. However, upon noticing some remaining sand at the bottom, we reluctantly contacted JR Pool Cleaning again.On July 15th, the same technician returned to vacuum the sand, clean the filter and test the water. Despite having cameras monitoring the property, we were not present during the service. Afterward, we received a text stating that he had removed 'most' of the sand but not all of it. Furthermore, he claimed to have cleaned the filter twice within an hour.Despite requesting a filter cleaning, the company charged an additional $50 after the fact because he said he had to clean it twice. The pool was inadequately vacuumed, leaving debris such as leaves and a metal bracket in the water along with sand. The skimmer was also left full and dirty.Upon inquiry about the incomplete cleaning, the company owner made excuses and demanded an additional $75 to rectify the situation. Dissatisfied we refused the offer and paid the initial $200 for the poor service. Subsequent filter cleaning revealed missing parts, prompting a phone call to the company. However, the owner responded with profanity and abruptly hung up. **Evidence of Substandard Work**Photographs taken after JR Pool Cleaning Company's service provide irrefutable evidence of the inadequate cleaning. The images clearly show the presence of dirt, debris, and a full skimmer, indicating a lack of proper cleaning protocols.And the missing parts from the filter. **Conclusion**JR Pool Cleaning Company's unprofessional behavior and substandard service have left customers both disappointed and out of pocket. The company's failure to meet basic expectations and its hostile attitude have made it impossible to recommend their services. Customers are advised to seek alternative pool maintenance providers who prioritize quality and customer satisfaction. **Last note** JR Pool services admitted that the first time they came out they never tested the water before claiming it needed to me drained.

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    1 year ago

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    15 days ago

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    11 months ago

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    11 months ago

    We had a few weird lingering problems with our pool build. Our questions were answered and the pool looks great!Thank you for your help!

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

    Always on schedule and has my pool clean and ready for grandkids to enjoy it all the time. Thank you for your business.

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    3 years ago

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    Emerald Waters

    Emerald Waters

    1.0
    (1 review)

    We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

    From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

    JR Pool Service - poolcleaners - Updated August 2026

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