Amazing customer service, very responsive and friendly. I would highly recommend…read more When I thought there was an issue with the service he came out , no questions asked and made sure everything was working properly. Everything turned out okay but the fact that he took the time made me feel better.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

I will say that he is knowledgable about pool maintenance and pool equipment. What he doesn't seem…read moreto appreciate is that homeowners have budgets and that we need some idea of the costs associated with home maintenance costs; including maintaining a pool. He thinks that he should not be questioned about his billing practices and believes that you should pay whatever number he comes up with without question. Simply telling a customer that chemical prices fluctuate, and pay whatever I say, is untenable. I also didn't appreciate him trying to goad me into a discussion about politics by saying more than once: "the price of chemicals have gone up since Biden became President." Just tell me how much it will cost to clear my pool, I'm not interested in your political views! He will never tell you how much you can expect to pay per month, only give you some a wide "possible" price range. Also, his utter arrogance was also a turn off. When I said he was too expensive or that questioned the basis for his exorbitant billing practices, he arrogantly told me that: "You want the best services for the cheapest price. And it just doesn't exist. You will always get what you pay for." In other words, if I don't use him and pay his unsubstantiated costs, I will not find other quality pool maintenance service providers. Finally, I offered to pay for July ($500!!!!), but not after, and then he immediately dropped me as a customer and charged me $274 for 1 visit; and my pool still had dirt on the bottom of it. Be careful in dealing with him, his knowledge of pools and pool equipment will distract you from his unqualified and unsubstantiated billing practices. I know he'll get on here an attack everything I've said, further showing his arrogance and inability to listen to customer concerns. Fortunately, I've kept all of the text messages between us as proof of what I've said.

I am more than pleased with above and beyond pool services. The owner is highly responsive,…read morefriendly, professional, and a good communicator. Regarding the pool, he brought it back to life and addressed all issues on the first visit. Give them a call if you need help and tell them JP sent you.

Casey was super helpful when he came to clean my filter. I purchased a home that already had a pool…read moreand had no idea how to take care of it. He showed me the basic maintenance and did a great job cleaning/repairing my filter. I will definitely use them in the future

Our motor blew on our pool. We called and Casey came out right away. He fixed it and did an…read moreamazing job. Took the time to explain things and answered all our questions. This is our new pool service company.

As a retired person on fixed income I appreciate their fair pricing that we received for a…read morewaterfall pump replacement. But more than that Paul was very polite and took the time to discuss options and installation issues. Our original in-ground pool installer has changed owners and fallen down in service while raising prices over the past few years. Because of this we looked at Fort Worth pool repair services on Yelp. All in all, we are very appreciative of the work Blue Impressions did here in the Fort Worth area and we recommend them to anyone. The quality was great and pricing was exceptional. Thank you Mr. Paul.

Thoughtful and caring staff serviced my pool equipment and educated me greatly after asking a ton…read moreof questions. Great value for weekly service, our acid wash, and equipment repairs. Very affordable compared to doing it on my own or other services in my area and especially other companies in surrounding areas. Thank you!

Adam was quick to respond and repaired my leaking backwash valve. His quote was very reasonableread more

From the owner: Our team of experienced and certified pool technicians is dedicated to providing exceptional…read morecustomer service. We take the time to listen to our customers' needs and tailor our services to meet their specific requirements. We offer a comprehensive range of pool cleaning services, including vacuuming, skimming, brushing, chemical balancing, and more. We also offer one-time cleaning services for special events or occasions.

Best Team ever!!! Love working with them! Always smiling and helpful!…read more Especially Shahad Brittany Clinton Blair

This is my second review of this establishment. Once again, they have far exceeded my expectations…read more I dropped my Polaris pool vacuum off for repair about a week ago. I received an email a couple of days later that they had my parts on order. This morning, the technician called to let me know that they are not able to repair my pool vacuum but that they contacted Polaris on my behalf, and I can expect a new unit to be shipped to me within 7-10 days, at no cost to me. Exceptional customer service, in a timely manner. I really appreciate this business.

Nick is amazing! He came out to provide an estimate for repairing my gate. He didn't try to drive…read moreup the price, it felt like an honest assessment on what I needed.

Recently had Nick Valdez, of NTX Exterior services clean my gutters. what a job they did. Honestly,…read morethe best I've experienced since owning a home in TX. his communications are timely and clear. His pricing is beyond fair. And very prompt. Right on time, if not early. Highly. Highly recommend him and crew. 2025

I have had a great experience with Handcraft Pools. They show up on time, communicate very well…read morebefore and during service, and their technicians are always friendly and knowledgeable. You can tell they take pride in their work. I highly recommend them to anyone looking for dependable pool service

Reached out to Charlie about our pool not being cleaned thoroughly and not vacuumed as we have…read morewatched tech on camera. 2 weeks in a row this occurred so I called and told Charlie we would like a different tech and he said either he would change the tech or come himself. The following week rolled around and same tech came. I messaged Charlie and got no response. Every time they come to clean we have to put our cleaner in the pool. We requested to cancel and are now told we have a 1 year contract and have to pay 35.00 a month for the remaining months. So basically with this company if they don't do a good job and you are unhappy your screwed. Don't sign a contract with these people or you will be frustrated and stuck. We have been told either keep the contract or pay the 35.00 as the customer service is horrible and they don't care about the customer.

Our pool was leaking water on a very cold day in February 2021. I called and a technician came…read moreright out, diagnosed and fixed the problem as best as he could with the freezing weather. He took pictures and referred me to a leak detector. Great service, experienced and professional!

Kirt and his crew are great at communicating and do a great job taking care of pool. I definitely…read morerecommend for anyone looking for pool service and want a nice pool.