Horrible customer service! When you have a question about their lazy service techs. They DO NOT…read morerespond. When you call and ask why they haven't should up to serice our pool in 3 weeks, no response! Even the owner John doesn't respond or care. Charles Henry doesn't respond, great office manager! If you have Tuu Ng as your pool tech expect to waste your money, HORRIBLE! But they sure will withdraw money out on the first of the month even without servicing your pool. We just went through the Holiday season with NO Tech showing up to service our pool. Again, HORRIBLE CUSTOMER SERVICE!!!!!! How awesome it was to have our family in town for a green pool. Thank Aloha... And ALOHA, ALOHA!

Fast reasonable service. My hot tub and waterfall are back in business and my water has never been…read morethis beautiful

My pool has looked great since Sun Valley started servicing it weekly. I highly recommend them.read more

Our pump was not working, there was winter silt in our pebbleteck pool so I decided at our advanced…read moreage we should treat ourselves to a pool service. Fortunately ,only the reset button was needed to start the pump. Watching the pump, filter and everything working perfectly for at least 5 minutes I went in the house because the tech had not brought the vac. to do the pool. 1/2 hour later I realized he was still here and went out to see what was going on. . Within seconds the Jandy valve burst spewing water. He had one in the truck. When the Jandy was replaced all of a sudden the pump was leaking. When the pump was fixed 2 days later all of a sudden the heater was also leaking. Everything had been purring like a kitten and now everything had a leak, even the pressure valve on top of the filter. I have nothing else to say.

I've had the pleasure of working with Kip, and I can't recommend him enough. He's a genuinely nice…read moreguy--always approachable and respectful. Kip is honest, hardworking, and incredibly dependable. You can count on him to follow through and put in the effort no matter the task. A real asset to any team or project!

As a retired person on fixed income I appreciate their fair pricing that we received for a…read morewaterfall pump replacement. But more than that Paul was very polite and took the time to discuss options and installation issues. Our original in-ground pool installer has changed owners and fallen down in service while raising prices over the past few years. Because of this we looked at Fort Worth pool repair services on Yelp. All in all, we are very appreciative of the work Blue Impressions did here in the Fort Worth area and we recommend them to anyone. The quality was great and pricing was exceptional. Thank you Mr. Paul.

Thoughtful and caring staff serviced my pool equipment and educated me greatly after asking a ton…read moreof questions. Great value for weekly service, our acid wash, and equipment repairs. Very affordable compared to doing it on my own or other services in my area and especially other companies in surrounding areas. Thank you!

Hunter with Koolcote Dallas did an awesome job on our patio & pool deck. He showed up and finished…read moreon time. The price was very reasonable and we would definitely recommend him.

Very professional from start to finish. Pricing was very competitive and they won my business by…read moregiving me a thorough, easy to understand estimate. The finished product was way beyond my expectations and worth every penny!

Shawn and his team are hands down the best around! I've used them for all my home projects and will…read morenot look anywhere else! They are responsive, professional, and have always gone above and beyond when needed. I highly recommend them for any remodeling or little home projects needing to be done to your home.

Bill and his wife are the best! I can't believe how fast and beautiful my pool came out. It took…read moreless than a month from breaking ground to completion. They were thousands less than my other quotes and their design was way better. Thank you!

We had a pool installed by Splash Away Pool & Spa in the Spring of this year. The owner, Bill has…read more been in the business a long time and has an excellent reputation. I had multiple companies come and look at the site and give us a bid. Bill was the most thorough, making sure we understood what we would need to do to prep the site, in our case rerouting a septic sprinkler and asking good questions about our needs and big picture plan. He took the information I gave him for the design and quickly got back to me with a quote. While there was no fancy YouTube flyover like I'd got from Method, (which was cool) it did come in at slightly lower price and had a few nice features included in the price. We opted for the UV filtration upgrade, and the price also included color changing lights and a high quality robot pool cleaner as standard components. The quote also included clean up with lawn sprinkler repair, but not any landscaping. Also, he was not scheduling out as far as other companies and could get us in his calendar for a June completion. We met for final design details, tile etc, and signed contracts. Things started off great and they came to cut the hole earlier than anticipated. Immediately the day after, the rebar was in, then came the piping. We looked to be on track for an earlier completion date than expected. I was thrilled and scrambled to transfer funds to cut the checks as milestones were completed. Then the rain hit. Locals know that the April/May of 2021 was a wet one. And with our lot sitting lower than our neighbors, the pool filled a little sooner than planned. Every time it dried out, the rain started again and the hole filled right back up. This lasted a few weeks and I was beginning to get used to a big muddy hole in my yard. Bill and I had a long conversation and although my husband and I had some impatient moments, there was absolutely nothing to be done. Weather is weather. Bill was certainly weeks behind on his pool schedule and I was worried we might get further delayed due to so many jobs being lined up, however, as soon as the weather let up his crew was back fixing things, spraying gunite and then tile, stone, and FINALLY plaster. The finished product was as lovely as I hoped. It is a dream. After I cut the final check they continued to maintain the pool for a couple weeks until we had "pool school" and they handed maintenance over to us. They did a final cleanup of debris, repaired the sprinklers and smoothed the soil. When a leak in a different area of the sprinklers became apparent Bill sent the sprinklers crew back right away, no argument about who might have caused it, (fence crew, lawn mower) just came out and handled it. I am 100% happy with the finished product. We have had countless compliments. The only things that could be improved: 1) I didn't always know what was happening or when. A few times a crew would just show up and certain details such as access to property (especially for heavier equipment) and having checks ready, could cause last minute scrambling. I would've loved more advance communication about what to expect. 2) One of the crews early on, decided to use some bricks to support the rebar structure. The bricks were on a pallet left by our builder to be used for a mailbox and other repairs as needed. 3) More than once a crew accessed our property in ways that was frustrating, crossing sprinkler areas, deep mud, lawn. Since we have landscaping but no fence, this was really difficult to control. Over all though, these problems were minor. We have heard multiple horror stories from others who had pool companies that did shoddy work, disappeared or added charges mid project or went out of business before the warranty period ended. I would definitely use Splash Away again, no doubt about it. If you are here to find out what a pool costs; short answer is $55k and up. Quotes are free, so get a few. Also plan ahead. Companies can book up months in advance, so if you are thinking about this in March, you may not be swimming until Fall.

Jordan is the best contractor I have ever encountered with. I worked with him on several projects…read morein my house and everytime it came out beautiful. Very responsive, reliable and always help me look out for other issues/ small errands around the house. Can't recommend enough. Great team!