The water return on my pool was leaking so I contacted 3 companies to obtain a bid. Integrity was not the most expensive or the cheapest but the most responsive. Chris Ball gave me the quote in December. We contacted him is March and he confirmed the quote would still be available. One of the other quotes offered was increased the other company never called back? The team at Integrity phoned week prior to confirm date and time. Following week they arrived as scheduled. Mr. Chino and his brother started the replacement they were efficient, kept the area clean and answered all my questions. Samuel the project manager showed up and confirmed that all was going good and we discussed the project. That afternoon Jose arrived to pour the cement and finish the project. I was taking the opportunity to scrape the residue off the tiles while the water was low. Jose suggested I use a wire brush versus the sponge. I was headed to the store when he said "use mine" and went to the truck. He finished first so I offered to pay him for the brush. He refused gave me a big smile and said "just pay it forward in the future." If you are considering minor of major pool work this year Integrity is not only their name but their standards. read more

Won't return my calls Need refund and pool warranty work done. They remodeled my pool in Oct 3024 and now it needs repair. The rep came out and told me it would be fixed and someone would call me but they never did and I have called and left messages several times with NO RESPONSE read more

I called twice. Both numbers. On one I left a message, on the other one I spoke to a lady. Left my numbers. I need service but also an equipment check-up and replastering. Big job, lots of money. No one ever called me back. Big mistake. Huge read more

Never could get off the ground with consistent service. Could not get text or phone messages answered, just regarding scheduling. We have a significant pool repair to be done but with the poor service record and attitude of the service people the 1 or 2 times they showed up unscheduled, the idea of a pool remodel with this company was just too frustrating. read more

They have been cleaning my pool for a year and they are awesome! They communicate well and make sure the dogs are up and pool information is clear. Great people also. read more

Well three years have gone by and still haven't received the proper return jets. I'm beginning to think they might not be planning on supplying them as promised. read more

My weekly service by Tyler is outstanding! He is professional, communicates well and does a great job! Integrity pools is lucky to have someone like Tyler ! read more

We had our pool coping redone. The job went very smoothly and they did a very nice job! I have already recommended them. read more

Integrity Pools - Shows new pool coping redone - Pool Cleaners Near Me - Richardson, Texas

Josh comes every week to clean and provide chemicals to my pool. I can count on him. I have had service from Integrity Pools for years.

After using several different pool service companies over the last 5 years, I have never felt compelled to leave any of them a favorable review until now. After a very high wind storm a couple days ago, our pool was covered with leaves and debris. Georgia, our regular service tech, went above and beyond cleaning our pool today. This was her regular weekly service call that required her to work much harder and more diligent than normal resulting in my pool never looking so good! So, my thanks, praise and congratulations to Georgia for a job extremely well done! I've been using Integrity Pool service for about 3 months and have been more than satisfied with their responsiveness, professionalism and most of all their competence. read more

I had worked with Integrity Pools in the past - a simple minor project, so when I approached them about redoing my entire pool equipment, I had them at the top of the list. In getting the estimate - there was a bit of confusion regarding pricing, HOWEVER - after a very professional conversation, the matter was clarified and Integrity did the work. Miles, the lead manager - SUPER IMPRESSIVE in how he handled our project, and Chris the Tech was AWESOME! I will use these guys in the future. read more

Be very careful with this company... I scheduled two repairs: 1. Install Light 2. Repair Heater ***They did not install light ***They did not repair heater They charged me $175 THEN my salt cell is leaking. So my pool has been running pretty flawlessly. I wanted to get my heater fixed / recalibrated. Usually it's a new thermostat wire every few years. It's a simple $8 fix. They came out and said YOU NEED A NEW HEATER, we can't repair the light, and by the way - your salt cell is now leaking. Ugh. BYE! Like damn... we'd be better off NOT calling this company. read more

what can be said about Integrity Pools other than PERFECTION. I had my 30 year old pool completely re done April of this year 25 . I had quotes from Seven different pool companies both small and large . I've done business with Integrity in the past but this was a big job so I checked all options and when Chris B . the sales rep can and went over the process , well I was sold . then Another Chris came as project manager and Supervised the process . very impressive installation. working around weather and scheduling workers . perfection . then I had a problem with my filter and to my Delight another Chris V. came to the rescue and fixed the problem with amazing knowledge and totally geared towards customers service, in the future any one who has or is thinking about a Pool , new or repairing an olde one should call Integrity Pools of Richardson , you'll be glad you did ! . There three CHRIS's at Integrity and all are highly trained professionals. Just Ask for one . Ed Long , Richardson,Texas read more

Integrity Pool replastered my pool in April 2022, and I noticed a 4-foot crack on the side wall down from the skimmer in 2023. It was assessed to be the ground shift, and the warranty will not cover the repair. In November 2024, I have Integrity Pool repaired the crack with epoxy injection and plaster patch. The cost for a total of two (4) feet cracks was $3100. The actual labor time was four hours. This is quite expensive, and I discussed it with the repair department, and they eventually reduced it to $2800. The charge is still excessive, but I paid them as agreed in the contract. read more

Integrity Pools remodeled our very old pool. They did an amazing job! It's beautiful! Everyone - from tiling to equipment installation to plaster and follow up - is extremely professional and knowledgeable. They have all been a pleasure to work with. I would highly recommend Integrity Pools to anyone needing a new pool, remodeled pool, or pool service. read more

Integrity Pools - Remodeled pool - Pool Cleaners Near Me - Richardson, Texas

See all

BAD Management. They do not respond to emails, phone calls, or text. They show up off schedule that they set and complain when and if they show up. read more

Chris V. has done an excellent job of replacing my Filter and Clearing the return lines to the pool! Efficient and on time! Always does a great job and communicates well with the client! Great job! read more

Integrity pools is a very professional company to deal with. I was updated with emails text messages and phone calls on the process and progress of my pool. There were no hidden fees or no last minute cotchas when the pool was finished. If there's something you don't understand during the process they call you and they let you know exactly what's going on. Integrity pools is a great company to work with I recommend them highly please use them read more

Integrity Pools - I love my back yard again - Pool Cleaners Near Me - Richardson, Texas

Our pool remodel was disorganized and the level of communication from Integrity was sub-par for such a large, expensive project. All components of the job were sub-contracted and the workmanship was never reviewed by Integrity without a request or reported problem. The project started a week and a half later after they called requesting the first payment not realizing their sub contractors had not yet begun. The stone installers left an absolute mess of dust and cut everywhere and never attempted to clean. The heater/filter install team had the gas line in physical contact with the hot exhaust outlet along with several other issue There are lots of larger companies that don't subcontract out all parts of their jobs. I recommend one of those over the job done by Integrity for our remodel. read more

See all

I am extremely unhappy with service. Prices increase and service levels decrease. Used them to remodel and then hired them for regular pool maintenance. Pool has been cloudy and has algae growth frequently. Everything costs extra. Even to repair something they broke. They charged for holiday weeks even when they don't service for 2 weeks in a row. Very expensive low quality! read more

Integrity Pools just completed a pump repair for me. The technicians, Anthony Verdoorn and Hunter Becker did a Great job and even improved the way the pump was setup! AND their price was very reasonable! read more

Excellent experience and here is why... Initial meeting was in 2019 just doing research. Got several quotes from comparable companies. Integrity was the most competitive. Our salesperson, David, was upfront and honest about hardships and issues that can occur during a pool remodel. We did experience delay due to weather and our plaster was the worst case scenario. They did prepare us for additional cost of this before hand. They provide a web page for our remodel with current timelines for major milestones. Customer service is awesome and we could not be happier with the final result! They did our outdoor patio, stairs, retaining wall, coping, tile and plaster! 100% satisfied! read more

Integrity Pools - Pool Cleaners Near Me - Richardson, Texas

See all

Update: problem was corrected immediately. Andrea and Miles have been in touch and immediately mitigate the situation. Run as fast as you can. This company is getting paid and not doing what they are supposed to do for maintaining the pool. Complete waste of your time and money. When I signed the service, the pool was in clear and pristine condition. One month into the service with them, leaves are everywhere on the bottom and water are cloudy and getting greener. Service plan was to include biweekly vacuum. The service person, Hunter, will come and leave a note that service was performed per plan, but nothing was really done at the pool. read more

Integrity pools always said the right things. Their people were most pleasant and kind on the phone. Their internal staff's efficient billing practices and charges never missed a beat. I believe the problem with the service is the lack of communication between the staff and inexperienced field cleaners they deploy. When a problem was identified by the pool tech, there was often a delay between the event and the alert by the cleaner to management that then took a day or three to hear about it. My ask was simple since I lived remote. "Treat my pool like it was your own."They said they would. Unfortunately it never happened in spite of the service managers and owners continued service remediation interventions over two years. When I called to complain, the service improved but quickly returned to subpar. Techs seems to be replaced often which causes poor service. The Knowledge of pool cleaners on common pool items was poor. On technical services, knowledge of electrical issues and wiring repeatedly required me to call my brother in law to repair. DE filter cleaning should leave the pool equipment not covered in "grey mud". Just a little-attention to detail and they would be an ok company. Thank you gabby for trying. And Jonah the pool dude that left our account. No recommendation for integrity. read more

Very frustrated to leave this review. Will echo others in stating there seems to have been a significant worsening of service quality and communication over the past several months. Integrity took over care of our 2 pools last year. Initial impressions were all positive. Problems began last fall, when I started receiving regular notices of water levels being low at one property. Pool was otherwise running fine. Upon further discussion, a leak test was authorized which cost close to $1000. Findings reported multiple leaks. I approved these repairs at over $2000. Following stated repairs - everything has been downhill. There were some changes in staffing in leak detection department, and our repairs and patch work were started but never finished. After multiple calls and emails addressing their internal confusion about what had been done and what had been paid for, work was reported to be done. Since then, pool has functioned more poorly than ever. Main pumps are not running and we're getting no water circulation. Water turning green. Spa pump is also damaged with water completely draining for no clear reason. Still getting weekly reports from cleaning team of low water levels, which was the reason we performed initial leak test in the first place. I cannot get integrity to make this right and fix the problems. They finally sent a plumber on site, who is just stating we need to pay more money to replace other pool components that as far as I can tell were working just fine until recently. Lots of time, money, and stress dealing with all this, without any real solutions or support from Integrity. Please look elsewhere for many pool maintenance or service needs read more

Integrity Pools - Pool Cleaners Near Me - Richardson, Texas

See all

Please avoid this company if at all possible. Setup weekly service, but ended it after 2 months as they were completely unresponsive to multiple requests for issues I was having with my pool. Tech would let me know he was on his way but then would never respond to anything I asked of him. Completely ghosted me on no less than 4 separate requests! read more

Inexperienced staff. Terrible service. Cleaning staff never answers the phone or knows what they are doing. You would think with a name like integrity pools they would have top notch service. DO NOT HIRE THEM. read more

My husband and I spent a copious amount of time getting estimates on having our pool redone (new tile, coping, and plaster). Integrity Pools was the last of probably around 10companies from which we had received bids. Most of the estimates were comparable (within about a thousand dollars). We called and scheduled an appointment because we had gotten a flyer in the mail. The salesman came out on time and was very courteous. I had the estimate before he even pulled out of my driveway. I called my husband to discuss. Integrity was not the cheapest nor were they the most expensive. We just had a good feeling about the company. So we decided to go with them. After signing and returning the contract, David contacted us and told us step by step how the process would go. And it went EXACTLY as he said. David is an AMAZING communicator which is invaluable to us (especially after we had e mailed some of the other pool companies with questions to which they never responded). The crews work super fast and efficiently. They clean up every day so there's not pool debris everywhere. We had responses to questions or concerns the same day. I should also mention that we were running against a deadline that we communicated to the company and they went above and beyond to ensure it was met- despite having multiple days of rain which delayed the process a bit. Matt is a great project supervisor. Despite have more than 35 other jobs going at the same time, he answered each of the zillion questions I had. Integrity pools treated us as if we were their only customers. Talk about amazing customer service! I could not be happier with our new pool (really it's a redone pool- but it looks brand new). read more

Integrity Pools - Before - Pool Cleaners Near Me - Richardson, Texas

See all

This is now getting stupid. It seems my review was removed. Therefore, I will post it again. And - I LIVE IN PLANO TEXAS. THESE CROOKS CHANGED MY ADDRESS TO CALIFORNIA - OBVIOUSLY, NO INTEGRITY. Workers did not show up when scheduled removed and did not replace drain covers tested for leeks before work began - no leeks. After work completed and water put in pool, we had a leek. They charged us $1225 to fix the leek. When prepping for pool resurface, they decided there was more work to prepare and charged us an additional $2400. (Lots of financial surprises). Workers used the leaf baskets as garbage cans - bottles, papers, cement we removed from our leaf baskets Overflow drain was broken and not replaced. It took us hours to replace because the broken one had plaster covering the drain (thanks) Absolutely zero management of contractors they hired, and zero follow up to see if work was completed appropriately. read more

On the recommendation of a neighbor, we called Integrity to replaster our pool, which was looking just dreadful after years of neglect from the previous owners. Their team was always available to answer our questions during the whole process and now our pool looks incredible. Check out these before and after pictures to see for yourself read more

See all

I've been using Integrity Pools for almost 2 years now and couldn't be happier. Josiah comes every week like clockwork (seriously don't think he's ever missed a day!) and leaves every time with my pool sparkling clean and balanced. He always pays attention to how my equipment is performing as well, and makes recommendations as necessary. On top of that, and perhaps even more important, he's a great communicator and a super friendly guy who represents his company well. When I first started using Integrity Pools I had an issue with recurring algae and they were diligent in finding a resolution. It hasn't been back since! Keep up the great work Josiah and Integrity! read more

Zero stars by the way. The cleaning service is terrible they do not clean your whole pool.Spa was never touched! Lousy vacuuming if they can blame your filter not being clean that's the game. My husband did clean the filter just to show them that's a excuse for lousy job they did. I told the office about it and a lady manager she literally was screaming at me on the phone.Refused to help and gave me the excuse about the filter that was not CLEAN.my husband already did it! Definitely will report the business ASAP to the BBB. Want my money back, I spend 199$ on this terrible service!!! read more

See all

I hired (thought I did), Integrity Pools to clean my pool. A person came to my house last Friday (3/3) and I signed a deal with them. He said someone from the office will call on Friday afternoon to set up a time to start cleaning. I did not hear. I called and left a voice mail twice on Monday and again did not hear. I sent an email. Again, nothing. I talked with the chat person (Paige )who said she would tell the office, again, nothing. I called on Tuesday and left a voice mail, again nothing. They bugged me about getting my business and once they did, they have not called or responded. This is NOT a way to run a business. They are horrible and didn't even touch my pool. DO NOT USE THEM!!!!! read more

Horrible service. I paid for a full month of service for December and only had one service. When I asked for a refund for the three weeks of service that I paid for and did not receive I was told no. Essentially, it is what it is. There was a holiday and cold weather so no services were rendered, but still charged and no credit issued. What's even worse, after calling them out for the theft, they charged me another $220 for January and did not complete the first week of service. So at this point, I have paid $440, only having one week of service and and a dirty pool/hot tub with no chemicals and not safe to use. STAY AWAY!!!! read more

These guys have no integrity. I used them for over a year . The service declined to a point were the tech hasn't cleaned my pool in 8 weeks probably more . I clean it more then him. I even have an electric pool cleaner and a suction cleaner I use to help clean out the pool to lessen the work for the tech . I clean out the electric vacuum and suction cleaner , not the tech . All he does is come once a week to check the chemicals and add a little chlorine . I suspect he hasn't added anything in a month or more. He spends 5 minutes or less a week on my pool and I pay over 200 a month plus a twice a year pool filter cleaning for over 200 bucks . Every week the tech makes up an excuse about something being broken on my pool when it's not. Then I get a text for an up service charge for something I don't need. The tech never knocks on my door and asks permission to enter my yard, he just walks in like he owns the place. The tech never knocks on my door when he finds an imaginary issue , he leaves as note and I get an text from the office for a up charge . The straw that broke the camel's back for me is my last set of texts I received from integrity, saying my electric vacuum was not working and they can pick it up for a fee and fix it. Nothing was wrong with it , other then it being clogged with leaves since integrity hasn't cleaned my pool in weeks. Even if the robot was broken the tech does not need it to clean the pool. They can pick up the vacuum right away for a few , but can't send a tech to clean my pool. I even used them at least 3 times to clean my filter. Each time they clean the filters but never remove the junk in the filter basin . They half ass everything. They do not do what they are paid for and always ask for additional money for services I don't need. When the tech does clean the the leaves and junk from the skimmer basket, he does it when the pool is on, so when he removes the basket , leaves and debris gets sucked in. This caused my pool to clog last year. I had another pool company remove the clog it via my home warranty. Should have canned these clowns then. These guys are cheats but I was foolish to let them get away with it for over a year . You can find better folks you can send over 200 a month to just to half ass adjust the chlorine once a week. In the summer , I add shock and chlorine as well as the pool never stays chlorinated or balanced for more then 3 days after service. These guys cut every corner for services they commit to providing. They do not even have the integrity to return my texts or call after being a customer for over a year. No one at integrity will provide a cell phone number to return a call, they give you the main line and you have to leave a message and wait a day or more for a response. Beware read more

See all

Dealing with Integrity pools have been a pleasure, every person I communicated with have been pleasant, professional and super helpful. Miles managed the project and he gave it 110% from showing up on time, completing the tasks with great attention to details to responding to a concern I had over the weekend. Miles assisted by Uriel have been the savior team for us. Our pool is up and running and I can honestly recommend this company with no reservation. read more

Again, Integrity Pools has come through for me. I know how to clean my pool, repair equipment, keep it balanced.....but Integrity takes care of that for me better than I could, and its simply done right. Pool pump motor seals (o-ring or the ceramic seal) gave out, started leaking everywhere. .....Chris V shows up early and finishes the job quickly....Tests everything out, communicated the status of everything and rolled out by mid-morning. Nice job darrell read more

Integrity Pools was absolutely fantastic. We had them do some general repairs/maintenance and a pool heater installation. They were extremely responsive and provided our family with wonderful and professional customer service the entire time. Their entire team from the owner , to the billing/office staff, to the techs/repairman that did the actual work were absolutely wonderful, knowledgeable and trustworthy. We had several pool companies come out to provide us with quotes however none stood out quite like Integrity Pools! read more

I was a customer for a couple of months for Integrity Pools, and I'd like to share my experience. First and foremost, I would like to offer my opinion that this company should NOT have the word "Integrity" in their company name. I have not experienced any form of "Integrity" from this company. The pool company hiked their rates after 1 month of service by $ 25 or so. I don't remember the exact amount, but it was a slap in the face after the company only halfway cleaned my pool weekly (if they bothered to show up that week). One week, the pool cleaner did not show up, I called multiple times and left a message about this and requested a follow-up call from the company. I received a text message from Katy, stating the pool cleaner in fact DID show up on Friday, when I knew for a fact that did not. Katy insisted that I was "mistaken" and all was going as planned. On the following Tuesday, the pool cleaner showed up to clean my pool. I texted Katy back to let her know that if he was going to be here on Tuesday, that he should not come the following Friday, and I requested a refund for the week he did not show. This request fell upon deaf ears, as the pool cleaner came back on Friday (twice in one week). The straw that broke the camels back just happened last week ( week of 8/12/2022), when the pool cleaner came to clean my pool. I went outside when the cleaner was here, and he informed me that he would be unable to completely clean my pool, as he did not have the proper equipment. I informed him that that would be unacceptable, and I called the company again. Katy was off that day, so Monica answered my call. I informed her of what the cleaner told me and she said she would work this out. Monica called me back, and told me the cleaner informed her that I did not have a long enough water hose for him to use his equipment. I then told Monica that I have a 100' Florescent Green water hose right by my pool, and informed her again that the pool cleaner was telling her a different story than he told me. At this point, Monica became very rude to me. I told her I wanted a manager to call me that day. Monica stated that I would not receive any calls as all managers were out in the field. I asked why she could not call one and have them call me, and she became ever more rude and told me in a VERY snippy voice "I'll get right on that", which she did NOT do. I called back that evening, before 5pm (company closing time), and had to leave a message as no one answered the call. The following Monday, Katy called me and I explained the situation to her and this message fell on deaf ears again. I told Katy to have a manager call me and this time, someone did call. I don't remember their name unfortunately. She told me she was a manager and asked what was happening. I told her the same information I typed above, and that if we were to continue doing business together, I wanted a different cleaner. I did not want someone on my property that didn't perform their job completely, and I didn't want anyone that was going to lie to me. this lady told me my only option was to keep the same pool cleaner, so I informed this manager that we would no longer do business together. I cancelled my service and requested a refund for the pre-payment the company had already charged me. I was informed I my service would be cancelled and a refund would be given. I've yet to see any refund. Be forewarned, this company over-charges you and performs far below normal standards. read more

"Integrity Pools" for $175 a month leaves my pool like this. NOT the first time. read more

See all