Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

Pool Tech is AWESOME!! Our new equipment install went off today without a hitch. They were here…read moreexactly when they said they'd be and did precisely what they said they'd do. So honest and trustworthy. We look forward to a long-lasting business relationship!

Avoid this pool company at all costs. They need customer service and communication skills training…read more I will preface this review by stating I have never owned a pool and this was my first pool company to deal with. I say that because I informed Debbie of this fact and she answers the cell phone on their website. And I reminded the pool tech person that came to install my salt system at the beginning of the appointment. I bought a house a few months ago that had a pool built last year from Riverbend Sandler pools. Hindsight is 20/20, I should have just had Riverbend handle the salt water conversion. To try and get a straight answer about any thing out of Debbie was a struggle. She would tend to go around in circles and I never got a straight answer. She was rude and a bit demeaning with some of her responses. Debbie told me the only store they will warranty the installation was 1 stop pool store. Now obviously they have a money benefit to send you to that store, but dealing with that store was a bad experience and I won't be giving them anymore business. But we will save that for another time. The most frustrating part of this experience was the person Pool Tech sent out install the salt system. Debbie gave me a window of 8 am to 12 pm on a Thursday. I didn't get a text from the tech till 12:37 pm to let me know he is on the way. She told me I could leave work towards the end of that window to have the tech show me how the new salt system works and what important items I need to know. Granted I am not asking for a pool school, just how the salt system works, and what I need to know. You have to pay an extra $150 for the "pool school." I think that should be included if you are paying for work done on your pool, but whatever. I show up at the house and the tech is in my backyard standing next to my pool equipment. I bring the both boxes that the salt system and cell came in. I reminded him that I am completely new to pools and need him to show me what are the important parts of the salt system and maintenance. Since I know a salt pool is different than a regular chlorine pool. He said "sure no problem." I asked how long would he need to install everything and what time I need to be back and he said 2:30 pm. As I am pulling up to my house as I get a text at 2:29 pm stating "Work with Pool tech has finished." That's strange, the pool guy is gone. I call his cell and to ask where is he at. He said oh I left 15 minutes ago...what? I asked him why he would leave already if he hasn't explained to me how the salt system works? He said "I don't need to explain it to you, the system is pretty self explanatory.You just add the salt." I was shocked by his arrogance and how rude he was. I told him that Debbie told me he would show me what I need to know about the salt system. He verbatim says "Debbie works our phone, she doesn't work in the field." lol what? Then guess what, he shows back up at my house 10 minutes later completely annoyed. Like I am making him do his job or something... Then I ask him why didn't he add the salt to the pool? He says Debbie should have told me to add the salt the night before to the pool, that is not something he does. I had several conversations with Debbie and she never told me that I need to add the salt. But I thought Debbie just answers your phones? I had Riverbend come and give me the pool school prior to this interaction and that pool person that came to my house was 100 times better to work with than the person Pool Tech sent out. If I had not already bought the salt system from 1 stop pool store, I would have returned it. And had Riverbend handle the installation. There are several pool companies out there, I would steer away from using Pool Tech.

fast response completed quickly and looks great look forward…read moreto working with them on our pool in the future

we called him for pool and sprinkler system problem. amazing…read morejob. quick and on time. Shawn he is the man. very professional

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

Christian Brand is our routine pool technician and he is always so professional and polite every…read morevisit. We appreciate his overall service and are very satisfied with this company.

They came out once briefly said they would get back with me with quotes sent a vague quote and then…read moreI had questions and they never returned my text.

This could be a record! A 29 year review!!!!…read more At several houses, different pools and conditions I've used Pool Chlor to treat my pools. Are they perfect...No. over the years I've dealt with two owners and countless service technicians. There have been a lot of ups and downs but, they're always come through. Recent upsets with supply chains and labor shortages have affected them like everyone else. However,they've always been responsive to an out of the ordinary phone call. I would recommend you take a look if you're thinking about a new service company or you're starting up a new pool.

Pool Chlor continues to provide outstanding service. They are honest, fair, and easy.to work with…read more The owner, Jeremy, runs a great shop and his supervisor, Ben, is great. I highly recommend using them.

This company is second to none. They have been caring for my pool since 2002, and I've not had any…read moreproblems with their service. The guy that cleans my pool has never skipped his service day and does an excellent job. My pool is always sparkling clean. I gave them 100% charge of my pool to fix anything that goes wrong and send my bills. That shows how much I trust the company. Thanks so much Superior pool company for your marvelous service. I really appreciate.

Knowledgeable and super helpful when their tech came out to look at our rental house pool. The…read moreladies in the front office are always kind and on top of everything. So glad I found this place!

I tried calling them to do some cleaning and stain removal on my pool. Called them on 3/24, 3/26,…read more3/27, and 3/28. Every time I called, the person who answered the phone said he'd have to check with the owner and call me back to get me a price. Repeatedly promised to call me and never did. Kept saying things like "I thought he called you yesterday" or "he said he already called you". I don't understand how companies like this stay in business

When I used them last year, they were fantastic. I called them about 3 weeks ago to schedule a…read morefilter cleaning. It took about a week of back and forth to finally get someone to tell me that they'd be coming out in 2 weeks. I called in today to verify that somebody would be coming out to take care of this, as my pool is starting to turn green. The lady told me that the person I had spoken with is no longer with the company, so I'll have to wait another 2 weeks because this is their busy season. I made an appointment with the company, not a person, and yet since a person left, I'm forced to go to the back of the line. I told them I'd take my business elsewhere and she didn't seem to have any objection with that. It's really a shame, because I was really happy with the work Sokhon did on my pool the last few years.