We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

Average price compared to others. Service declined to the point that it was more of a headache…read morethan anything else. Promises of services were not kept and an attitude from the owner, Japi, that he really only cares about checking the 'completed box' and collecting payment. Suggest you find a company that actually cares about their customers...

They came out and replaced our controller under warranty. No hassle and no service fee AND the day…read moreafter we called, they were there to fix everything the very next day. Great job.

Bought a Master Spa Balance 7 a few years ago. Have tried to get service several times. The first…read moretime was a year ago to investigate a possible pump problem. They wanted service fee up front and would pay a mandatory labor fee and then some no matter if it took 10 minutes to fix or more. I requested online a few days ago for service. No reply. I requested again today. They called me back this time. Issue is no power and main C/B is tripping and will not reset. The labor charges were still in place again this time around but they had no service opening until June 10th. Today is May 7th. Shawna suggest I go buy a Harbour Freight submersible pump to circulate my water and that would be around $60. Are you kidding me??? I need this fixed this week. I stated I had two other guys from Angie's wanting the work but I wanted Atlas whom I bought it from but she immediately voice wise got testy and stated she is closing my ticket and hung up. I'm done recommending Atlas for anything.

Have done business before with no problems. Recent dealings have been poor at best. The person that…read moreruns the company owes me $1200.00 for services rendered. No real physical address, poor communication. Don't want to go to court over this issue......Maybe owner will read this and take care of business.

These guys are great! I asked them to do major renovation, with multiple changes to our original…read moreasks along the way, and they had no issues with adjusting plans to fit our requests. Price is very reasonable, I did my homework on that. A couple of our asks were a bit more complex, but they stuck it out all the way to completion with really great results. We had all our equipment replaced (DE filter system to Cartridge system), re-plastering, spa filled in mostly with concrete leaving about 8 inches and they added 5 fountains (very nice). Also had a pool light that we had not seen in 10 years - they fixed it and made it totally up-to-date with an app to control the settings. Same with our timer -- we had a bad timer for the last 5 years so I was manually turning on and shutting off the pool every day. Now it's app controlled and works great. Thanks Benny, Roger, Antonio, and all the rest of you guys - terrific jobs all of you!

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

Fernando was fair with his pricing..He repaired my pipe in less thsn 2 hours. He was extremly…read morehonest and never charged for both unions to the pool pump. In todays dag and age uts hard to find such honesty and good workmanship. He just found a customer for life.

Sparkly Pool offers great services! We have been using them for over a year and they do a really…read moregood job with our pool. Fernando is very experienced and has always been helpful, knowledgeable and professional.

Matthew replaced our pool filter and pump and did an outstanding job from start to finish. He…read moreshowed up on time, got right to work, and kept us in the loop throughout the process. What I appreciated most was his honesty -- he gave us a fair price, did exactly what needed to be done, and never once tried to push additional services or upgrades we didn't need. He was friendly, easy to talk to, and clearly knows his stuff. If you're looking for a pool professional who's straightforward and won't nickel-and-dime you, Matthew is your guy. Highly recommend.

Technician came by and figured out my problem. It was an easy fix and he told me what to do and…read moredidn't even charge me. Very thankful for his help!

I called BJ Turner about my pool leak and we scheduled a time for him to come out and he gave me a…read morequote for the work. He arrived within 15 minutes of the scheduled time. He pressure tested the pool and found the major leak quickly and also found a couple of other components that needed service. The bill was what was quoted and he offered his services for the repair which I accepted. He arrived about a week later after a rain delay and after a little over 5 hours had the repair finished. The aggregate concrete decking repair was perfectly matched even though BJ professed that he wasn't a concrete man! If you are needing a pool pressure tested I would highly recommend Square One and BJ Turner. Quality work! He might even do your repair! Thanks, Gary

From the owner: A pool leak can happen for a variety of reasons. Ultimately…read moreit's a problem that needs to be solved. We start at Square One to complete north Texas' most thorough analysis, utilizing state of the art technology to identify and resolve what we can immediately!

Help to repair pool tile. A section of tile on the pool spa 24" long fell off. I couldn't find…read moreanyone who would do the repair. There are no shops that offer this service near me in central NJ. I found Mercedes U tube video online and followed the instructions given. They were very thorough even telling you what to buy where. I started out not confident I could do the repair myself. So, either I did it or it wouldn't get done. i watched the video several times. All done now! Thank you for making these DIY videos. It was a huge help to me.

I've used Mercedes pools for a few years now for weekly cleaning and maintenance needs. They are…read moretop notch in service and value for the money. Highly recommended.