HIRE SOMEONE ELSE! This might be the worst experience I've ever had with a company start to finish…read moreand top to bottom. We hired Robertson to replace 2 skimmers. In hindsight they didn't know what they were doing and/or their process to replace skimmers had little to no chance working. Within a week of finishing, they admitted their "master masons" failed to grout one of the skimmer throats. Their patches didn't work. When I kept complaining, they blamed cracks in the pool and said they were no longer taking responsibility for our water loss. I paid a 3rd party to dive the pool and they found leaks around the skimmer within 15 minutes (they found no other significant leaks along cracks, etc.). Then Robertson blamed it on lack of mastic and ground movement; however, their crew at the very beginning told me mastic wasn't urgent. They also told me the skimmers would be tight to the pool and independent of newly poured patios surrounding. They were not. I tried to email the owner with zero response. I was told that Dave Campbell the GM would call me. It took weeks (and me reaching back out) to connect and ultimately he told me I was "lucky to have important friends"; that he normally wouldn't be talking to me. He bragged about their company rankings and insulted other pool companies. When I vented over the phone, he said "he was bouncing a ball off the wall just waiting for me to finish." I've not interacted with a service company that was this arrogant and disrespectful. Frankly, it was shocking. After all their mistakes, we didn't receive a penny back and I ultimately chose to walk away and not waste any more time/sanity. 8 months later we're having to replace their skimmers and seeing they didn't even rebar the skimmers to the pool wall (again, they don't know what they are doing and/or their process is not right). I can't remember a bigger waste of money between overpaying Robertson (vs other bids), excessive water bills, and now having to completely redo their work! PLEASE DO YOURSELF A FAVOR AND HIRE SOMEONE ELSE!

Great weekly service team. We have used them for years and our pool has always been sparkling blue!read more

Update on my review that the owner commented on and stated "They don't remember us...."…read more 2.8 stars ......... I rest my case

I called Robertson's and now have a beautiful new pool in my backyard. Well, it was a bit more of…read morea process than that but I feel like things moved quicker than I expected and all led to this gorgeous backyard! Oh how I love my backyard! The pool!!! The pool is perfection! And I how have a pool for the summer! Highly recommend giving them a call and discussing what you are looking for because they can deliver.

Fair pricing and good techs who know what they're doing. My wife and I moved from Lantana to…read moreCorinth, and we had a pool service in Lantana, but while the house was on the market, another "new guy" (the old service went through probably 5 pool cleaning techs in the 18 months I lived here with my wife) didn't tighten the pool filter basket access and the pool lost prime for the entire weekend we moved. We were so grateful that the pump motor didn't burn out! My wife went by our former residence the following Monday and found the pool out of prime. I headed over and found the pool filter basket lid installed backward/upside down with "FRONT" facing the wrong way, and therefore it could not be tightened. I fixed the issue and got the pump back to prime and immediately called around, while my wife let the owner of the other company know about "yet another" of his employees' goofs. Pretty Pools had the most reasonable fees and have done an infinitely better job than the last company. We had zero issues with Pretty Pools maintaining our pool and the house just sold and the buyers have been referred them as well. Pretty Pools also does the chemicals service at our new place and I'm as pleased as can be. They also sent a tech (for a fee) to evaluate our pool heater. The information I received was invaluable and we will be using them to replace the heater. There are other companies in the area that also do great work, but charge quite a lot more and I'm not entirely sure they're worth it. Pretty Pools does a great job, communicates well and always returns calls/emails.

UPDATE: new pool service came out and said our DE pool filter needed to be cleaned. I informed him…read morethat had been done less than 2 months ago. He cleaned it and was HORRIFIED at the state of it. He said there was NO WAY that had been cleaned less than 2 months ago. VERY unscrupulous business. STAY AWAY-ZERO STARS

The LivingWell Team are the most down to earth, knowledgeable people I know. Brent and Deb are as…read moresmart as they come and if you have any new construction questions, stop looking and CALL them ASAP!!! I will always trust The LivingWell Team with all of my real estate needs. Thank you for all of your wonderful help!!!

Having The LivingWell Team represent us in building our new home was the best decision we made. It…read morewas the first home we've ever built, so we didn't know where to start and had many questions. Brent has a wealth of knowledge about the entire build process from beginning to end. He is an expert in the region and helped us find a wonderful community and a perfect lot. He went above and beyond, attending all important meetings with the builder. He even visited our build site weekly and provided us videos explaining what has happened and what to expect next. Now that's service! We highly recommend Brent and The LivingWell Team!

Don't be fooled by the advertising with open clear communication. Communication poor at best…read more Quality of pool and other accessory items fair at best. There was a delay starting project due to poor communication in starting the project. Robertsons will blame waiting on licenses inspections but this has nothing to do with initiating the project from the get go. We waited for 6 months before project started. When they did come it was often after hours so i suspect they subcontracted work to a group of individuals or organization who was at another job in the morning. Hence the poor quality. These workers did not cover the extended patio once they removed the tiles on roof and after unanticipated rain storm led to roof and wall damage. There were broken travertine tiles that they would cover using some agent which was not noticeable right away but after several months these areas reveal themselves. I would stay away from this overpriced company as there are other companies in the DFW area, I'm sure, that are much better with this process even if a bit more expensive... the increase expense will be worth staying away from Robertsons A side note - they were supposed to reconfigure our sprinkler system given new pool etc... We just spent another $2000.00 bc of Robertsons subcontracting blunder to reconfigure our sprinklers the correct way. Not to mention the notion we wasted money on desert plants around pool that died within weeks due to the poor planning of the irrigation system to these plants. This company may have started off as a decent company when it was smaller but with time it seems... just like everything else... the quality has dropped precipitously as the company grows.

Robertson replastered our pool a year ago, and the overall job management and communications were…read moreunprofessional and inconsistent. Items enumerated in the work order were ignored, and we were treated with condescension and a patronizing attitude on several occasions. The final result: a white plaster pool that started degrading within months after the resurfacing. We reached out several times to report this, and were told the discolorations were the result of improper chemical balance in the pool, so it was our fault. But after the replastering our pool was serviced weekly, including brushing and maintaining proper chemistry. We've had three other plastering companies come to inspect and assess the issue. All independently confirmed the plastering job was done improperly and needed to be redone. We recorded underwater video that clearly shows the defects and sent it to the company, requesting the owner come and confirm that this was what he expected a newly refinished Robertson Pool to look like. No response from the company. No response from the owner. $25K spent, and the pool looks much worse than before the replastering. Unfortunately we picked the wrong vendor.

Our pool maintenance manager Joseph has always been so responsive to anything that comes up that…read moreneeds follow up. We had 40 guests coming on Saturday and there was an issue with our spa after the filter was cleaned - water level was very low. I sent him a message on Friday and he had a tech out there early Saturday before we even woke up. We looked outside and it was fixed! Thank you Joseph!

This is the worst pool service we've ever hired to clean our pool. The third time they came out to…read moreclean, they backwashed the filter and didn't add filter powder. In addition, I called the guy that actually cleaned the pool and he told me he was out of filter powder and chlorine due to being the last scheduled appointment that day. Poor excuse. Now I'm being harassed for payment. This company never answers their phone, they use AI. On a scale from one to ten, their communication skills and customer service are zero. The bill was paid even though services were not performed as agreed since they were going to turn this over to collections. $238.32 later for nothing! Even after cancellation, we had to call the credit card company as they continued to charge our credit card they had on file.

Signed in 2021, still no pool. Stole thousands of dollars from us and tens of thousands from many…read moremany other clients. I have spoken to several of their contractors and they have not been paid for their work. Very unprofessional team first starting with the ring leader DB Jared Hall. Then his puppets, Ryan, Cooper and his wife Megan. Terrible people. I could share emails with them showing their true colors but there are too many swear words used. THEY HAVE INFORMED US THAT THEY HAVE GONE OUT OF BUSINESS AS OF 11-25-2022. So now we'll have to pay another company $15-20K to finish their shotty work. They need to be locked up and promised a release date only to be held for several more months like they did to their clients.

If I could choose zero stars I would. I'm trying to give…read morethis company a chance to redeem itself but my patience is wearing thin. Stay tuned for my complete review after I give them one more chance to fix ALL the issues of poor workmanship and incomplete cleanup/repairs of their messes.

Darin is a definite asset to this company! He was…read morecommunicative, caring & charismatic. He diagnosed the hot tub issues quickly, & fixed promptly. His optimistic attitude never wavered. And, he was working alongside an 110 heat index! Many thx for the great service!

I just want to give an update and would say steer clear of this company as others have mentioned…read morethat they do not care about your investment. We spoke to the owner and all he really cared was to ask us to update this review and didn't want to help satisfy our complaint.