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Gold Medal Pools

1.9 (119 reviews)
Closed 8:30 am - 5:00 pm

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Faizan D.

I was going to write a long drawn out review about my experience but no one reads those, so I'll keep it somewhat short. Hopefully this saves people the years of headaches I've endured. Gold Medal built my pool in 2017. And they did one heck of a job. Customer service was great, the design was great, the pool came out just like the rendering. Unfortunately, it was short lived. After only about a year, the pool became unleveled. Started out with only 1/4 inch. And every year it got worse. They blame it on soil movement and have said they are not responsible. I hired a structural engineer, who confirms that GMP should have done soil injections due to the soils around my property but never did (to cut costs). I'm now sitting at 5 inches of unlevel. One of the skimmers barely gets any water. You can visibly see the pool is crooked and guess what, I have to spend around $20,000 to have it fixed. The pool is also leaking but surprise, they say they aren't responsible for the rocks around the coping or the slide they installed. You're probably asking yourself: why doesn't this guy get an attorney and go through the legal process? Well I did try that, the contract they make you sign will protect them at all costs. No jury trial and must do mediation first. Two attorneys I've spoken to say the attorney fees won't be worth it. This review was 5 years in the making. I hope this saves someone from making a disaster of a decision I made in 2017.

Very worst experience!!! NEVER GOING BACK!!!!!! I ASKED FOR A DRAIN AND CLEAN OF THE POOL AND THIS IS HOW THE UNPROFESSIONAL PERSON SENT BY GOLD MEDAL POOLS WAS FILLING IN WATER! When i came to check he started shouting and told his service is more than my swimming pool age and mentioned he would talk to his boss and is such an unprofessional person on the entire earth!!!!! These people talk into getting the cleaning scheduled and send such unprofessionals who dont know work who are also rude and create a sound of threat! I had to call my husband as i felt afraid of his behavior!!!!

Leak found
Todd C.

Do not use this company! Not sure how they are still in business. And, they are not cheap by any means. They were the most expensive out of the 5 companies we looked at. Don't make the mistake we did! I went with GMP because they convinced me that their pool walls and decking were far superior from any other company. That might be the case but everything else is poor and horrible workmanship and poor quality material. I am giving one star instead of zero because I really appreciate the hard work of my job foreman Joe Ray. Hired GMP to build a pool, spa and outdoor kitchen and living area in my flower mound back yard. If you let them build the pool, don't allow them to do any stone work!!! If it could go wrong with the work and materials it Did Go Wrong!! Stone mason are a joke! Absolutely terrible. Coping was redone 3 times due wrong stone, thickness of stone wrong, was not cut properly to ensure proper fit or ruined because of mortar being slopped every where. chain saw oil spilled in stones and just plain stupidity. Every time the Mason's came back to fix a problem or mistake of theirs, they made it worse or ruined something else. Outdoor kitchen was built incorrectly 2 times. Finally on the third attempt to place the stonework on vernier sides I just said "I don't care anymore just finish it". That has been my attitude for the 2 months "just finish it I don't care how it looks" because I am so fed up with all poor workmanship. My grill was in installed and gas line connected 5/3/16. I noticed two days later the smell of gas when I walked by the grill so I checked the lines/connections. Surprise!!! It's leaking gas. Had to make another phone call. Concrete decking was busted by the plaster guys now that needs repair. Breakers keep blowing when the spa is turned on. Have a gas leak on the grill they installed a couple days ago. They hit my basketball backboard in my driveway with their bobcat. They ruined my garage door while trying to manually open it, I have automatic opener like most people hello! The Sandlers (the owners) should be embarrassed by the work that is being done under their name. If the stone mason were allowed to do the type of workmanship at Mr. Sandlers personal home as they have done over and over at my home they would never work for the company again!! I am utterly shocked by what is allowed to happened. I am running out of time writing this but I will add the many many more things they have broken, installed incorrectly, or just things they have screwed up ASAP. 2nd review I am giving them one star again because of the hard honest work of my job foreman, otherwise it would be zero stars. Stone mason have back to my house again to fix the horrible workmanship from previous visits. Guess what, my stone looks worse now than what it did before. Not only the stone but somehow them managed to wipe their mortar covered hands on the wood posts of my outdoor kitchen. They didn't clean the stones off after wing the joint lines. They spilled dirty mortar water all aver my outlet covers and kitchen. They dumped their buckets of dirty mortar muddied water into my fresh new landscaping and mulch. Do you know what happens when you dump a bucket of water into freshly mulched landscape beds? Mulch of washed away and now the dirt is showing. Another "great job" by the stone guys!!! I have now requested that Gold Medal not send any more stone Mason's to my house. I will complete the work myself or hire another company. The frustration isn't worth it anymore and I think I could do a better job. It is blatantly obvious that the stone masons have no pride in their work and couldn't care the least bit of how their work looks when they are done!

Clearly unlevel

I hate leaving bad reviews.. I actually left them a 5 star review a few years ago and will be deleting that shortly. We hired gold metal to level our concrete base and pool equipment. After WEEKS of attempted phone calls to get them out here they finally came. They had us approve the quote they provided BEFORE service therefore being charged whether we approved the work upon completion or not. We were told by the installer we would have a 6month warranty on the slab itself and that there should be no problems should something come up. We called after the job was supposedly done and said that we did not think it was level. That phone call went out the window and we were never contacted to fix the job. They had already gotten our money so they did not care. When we finally got ahold of the boss he informed us that they do not cover pretty much anything due to the ground movement in Texas. HA! This statement is comical because you could say that about any work they could potentially do and not cover under any warranty. Great loop hole for them. So we are out about $1500 and still have unlevel pool equipment that Im sure will have to be redone by another company. This has been the worst customer experience and the worst workmanship from their technicians. If you want to pay thousands of dollars just to be screwed over by them be my guest. They did not try to make anything right and genuinely do not care about anything but charging out the butt for poor quality work. Never have I had more of a headache from a company and I hope this saves at least one person from making the same mistake we did by trusting them with our pool.

Pool wall
Chris R.

We had a pool and outdoor kitchen designed and built by Gold Medal pools. We had an absolutely atrocious experience. It has taken me some time to write this review due to the extreme frustration that I had with this company but it is necessary to inform everyone. It took us almost 2 years for the pool to be completed due to multiple errors on Gold Medal pools. To list only a few things that were wrong in the building process, please see the following. First, they installed the outdoor grill and kitchen. I proceeded to grill on this outdoor grill and the following day they placed a cover over the Pergola. Only then did we find that there was a large gas leak from the grill that filled our entire house with natural gas. Luckily, we did not explode or catch on fire when we were grilling. Second, they were contracted to build the pool and the outdoor kitchen. They proceeded to build the kitchen and the pool walls with completely different stones. These did not come even close to matching (see attached images). GMP continued to argue that they were from the same stones and the "elements of our yard" changed the stone despite that they were only 15 feet from each other. After arguing with the company for over six months, they finally admitted that the stones did not match. Once I finally have them admit this, without any apology, they eventually replaced the stone on the kitchen in the pool. Third, they installed an electric outlet less than 3 feet from the pool. The state law says that it Hass to be over 5 feet. If this was a certified electrician, they would know this. When they moved the electric box, they filled the holes in with gray caulking on our brick. Fourth, our project manager was horrific and never present. Several mistakes should've been noticed by him and fixed prior to us being involved. Instead, when we pointed out issues he blew us off and told my wife that she was "having a bad day and just needed a hug". Fifth, never received any formal final walk-through, or closer to the deal. They already had our money from the start, and did not care to keep us happy, or to complete the project in a timely manner. Sixth, they destroyed our Pergola when building the kitchen and had to replace this. When they replaced this, they only placed one layer of varnish on the wood. They then argued that it could not be stained more, which was proven wrong when we made them place more stain on the Pergola. Unfortunately, they didn't cover the grill while staining and caused unremovable damages to the grill cover and had to be replaced. Seventh, while they were installing the pool, they attempted to build a kitchen right over the only faucet in the backyard. I personally caught the gentleman building the kitchen and stopped him. He told me that this is what he was instructed to do, and that I would have to reach under the grill, around the corner, and under stones to turn the faucet on to fill the pool. This was nearly impossible to do. We then had to pay an additional fee to have the faucet moved. That should have been figured out in the planning of the pool. I could go on and on with all the issues that we had while having this built as these were just a few. We specifically picked Gold Medal because we were told that they were more expensive but you would not have to deal with any hassles and they would do premier work. The overall construction turned out well after two years of dealing with nightmares. One of the biggest issues that I have with the whole process was that even when I brought all of these issues up with the company, including directly emailing the owners of the company, I have never received ANY form of an apology by voice or print. Bottom line, this company has grown way too big and are using unqualified contractors. They have lost the desire to provide good customer service and quality. I have spoken to several people that had pools built at the same time, including one with the same project manager, and they also had an awful experience. Do yourself a favor and find someone else!!

This is the shape of my pool after being serviced by Gold Medal Pool

I am living in Dallas for the last 10 years. Our pool has never been in worse shape than it was when Gold Medal started servicing our pool. Our pool turned dark green, was full of algae. It is almost as if no service was done. I had to cancel their service, hire another company and pay them to fix the mess left by Gold Medal Pool. The only thing consistent about this company is sending you the bills. I give them only one star cause I cannot go any lower than that. Dont ever use this company ever !!

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Great service. Their guys know what they're doing, and arrive on time. Showed me some tricks for next time that will save me a service call

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THIS PLACE IS HORRIBLE I asked them to come to fix my pool and they created a dent in it and broke the filter

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Ask the Community - Gold Medal Pools

Review Highlights - Gold Medal Pools

I would highly recommend GMPs, while expensive (what isn't these days!) we feel like we got exactly what we paid for and Genes expected timeline was spot on.

Mentioned in 2 reviews

Read more highlights

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The owners reached out upon my updated review. After a few years, Alex worked with me to remedy the…read moresituation in a way we both believed was fair. It's not very common for a business to stand by their work even years after it was done.

YHE actually should stand for Your Home Exploiter…read more I have only one regret in this life, and that is letting this company into my home. From the very beginning they rush you, make you sign something to only work with them (sketchy, red flag) and then they do mediocre work. They're going to take advantage of you and your home when you're in an emergency type situation. As immoral as they come. They messed up my bathroom tile, then made me feel bad when I asked them to do it right. As if I was asking too much when they didn't do it right in the first place? They also installed a random circular silver drain in the shower, when I asked for and ordered a square gold drain. Hello? The owner, Michael, simply chalked it up to "hiring workers that don't speak English." If that doesn't tell you all you need to know... The attention to detail and doing a decent, not even good, job is just not there. They didn't finish caulking behind the toilet or on top of the counter. They scratched the paint off of 3 doors, and refused to compensate or correct. They got dirt all over the walls and even got paint on my front door and hallway tile. They littered cigarette butts and a giant sponge (???) in my front yard. They left an entire garbage can of trash in my front yard. They even messed up my garage door, when that is an area of the house they were NOT authorized to do ANY work in. Who knows where else they were messing around while I wasn't home? When I asked them to remove the master toilet, I specifically and repeatedly asked them to cover the hole in the ground. When I arrived home two days later, I walked in to find the sewage hole completely gaping open, releasing toxic sewage fumes into my home and bedroom. Unbelievably thoughtless, careless, and downright hazardous/dangerous. They started trying to charge us hundreds of dollars at the end for things we already discussed, and then when we tried to talk to the owner, he basically said he'd just hand us over to his lawyer. He knows he is taking advantage of us, so he didn't want to discuss the money details with us. You can see in the attached videos/photos that they also threaten to take legal action against us, should we post an honest review. They don't have any basis to do so, but just want to scare customers into silence. That's why they don't have any other bad reviews on here. It's too late for me, but please, save yourself. Find another company.

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Gold Medal Pools - contractors - Updated May 2026

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