I'm updating my previous 5-star review from 2023 to reflect my recent experience with Four Rivers Pools.
While I still appreciate how Josh and his team stepped in to complete my abandoned pool project in 2023, my experience since February 2024 has been completely different and deeply disappointing.
In February 2024, I discovered significant issues with the pool plaster that Four Rivers had installed. There were calcium nodules forming in the spa, noticeable cracking, and the blue color has been fading to gray throughout. I reached out to Four Rivers with detailed documentation of these issues, expecting the same level of responsive service I had praised them for previously.
Unfortunately, what followed has been 10+ months of delays, deflection, and in many cases, no response at all. When Josh did respond, his tone was often defensive and dismissive. Instead of addressing the actual issues, he suggested inadequate solutions that experts confirmed wouldn't fix the underlying problems.
I've had professional testing done that confirmed significant structural issues with the plaster application. When I shared this information with Josh, his emails became increasingly confrontational, even insinuating I was questioning his company's competence rather than simply seeking proper repairs under warranty.
The stark contrast between my initial experience and this warranty situation has been shocking. The exceptional communication I praised in my original review has completely disappeared. Multiple emails go unanswered for weeks or months, if answered at all.
I've made countless good-faith attempts to resolve this situation amicably and maintain our initially positive relationship, but Josh's unwillingness to acknowledge the legitimate issues or offer appropriate solutions has made that impossible.
I'm revising my rating to reflect this complete change in experience, and unfortunately can no longer recommend Four Rivers based on how they've handled this warranty situation. read more