This Kitchen renovation was a great experience from sale to design to implementation to finish! They have a simple plan for managing the entire process. My sales rep, Kenneth was awesome and made it all work according to plan. Thankfully there is a session with a designer at the showroom included in the plan! Jodi was amazing, and beyond helpful. The very first set of ideas she put together were beautiful, and exactly what I was looking for! Project manager Shane was very involved as well. I am 100% pleased and happy with everything DFW Improved has done on my renovation and I believe the pricing was fair and reasonable as well! I feel totally confident in recommending DFW Improved to friends and neighbors! read more

DFW Improved - General Contractors Near Me - Plano, Texas

After several months of searching for a 1-stop shop when it comes to remodeling our bathrooms we stumbled upon DFW Improved. From the moment Gabi came round you felt that this was just what we were looking for. We wanted a team to help with design, color matching, souring materials from tiles to custom vanities, the lot. The team at DFW was truly professional and never made us feel as though we were just another customer. Everyone from the project manager Todd James onwards kept us up to date on the progress, discussed options during construction and even accommodated minor changes throughout. I would definitely hire them for our next project. read more

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The customer service will be good, however their estimate will be high. I believe it's because they have a showroom (overhead) to cover.

Years ago, I was in the film business and the rule of thumb on all projects was, "Good, Fast, Cheap. Pick two." This has since turned out to be pretty much true in all endeavors. But in home remodeling, depending on who you get, that may turn out to not be the case. In August, I reached out to DFW Improved to get a quote on completely remodeling my kitchen. I foolishly thought that this would be the fast part and the actual construction would take forever. Turns out this is completely reversed and for good reason. Their sales rep (Debra Fitzhugh) came out to the house to get a feel for the scope of work. We talked a lot. This would be a common occurrence throughout the project. At one point I asked her, "Within $10,000, how much do you think this will cost?" She gave me a number that turned out to be pretty much exactly what the final initial estimate was. I was impressed. This was a real learning experience for me. Several years ago, I had my bathroom remodeled and that was a disaster. The prep meetings were brief, the communication was terrible, and the people doing the work frequently were not given the correct instructions from the project manager. None of that happened here. In the school of measure twice, cut once, the sales rep, their designer (Tiffany Confer), and their cabinet guy (Evan Maier) all spent multiple hours with my wife and I going over everything. Cabinets, counters, tile, fixtures, options, colors, backsplash, lights, counter edges, sinks, electrical, drawers, even grout colors. Their cabinet guy even came by my house and spent an hour with me going over the first draft of his cabinet drawings while we went wall by wall making adjustments to his blueprints real time. We probably spent seven to eight weeks just working on the design and it was the best spent time ever. You may come to the project with 100 photos from Pinterest and YouTube videos. But until you plan it out in your space, you have no idea if the things you want will even fit. I suggest that everyone who shows up to the design meeting at least agrees principle with what it is you want. Don't wait until that meeting to talk about it. Be prepared. Once the designs were final and signed off on, we were assigned a project manager (Cole Standridge) who took over and scheduled all of the worker bees. Remember the communication issues I had with the bathroom? Gone. Our PM was at our house every single day. We discussed timelines, next steps, made adjustments and modifications and we even had a chat channel between him, our sales rep, and us to keep everyone up to date minute by minute. We talked a lot. It was great. Once the work began, I was continually impressed by the quality of each and every contractor that worked on the job. Demolition, electrical, plumbing, sheet rock, tiles, paint prep, paint, countertops, everyone. They were all exceedingly diligent and productive. The level of detail that they paid to their work was astounding as there were numerous times someone would be working on something that I didn't even know needed to be done. Our PM frequently would point out something to adjust or fix that I just didn't see until he showed it to me. How long did the construction part take? I estimated it would take two months, and it was much less than that and, in the end, the final product was much better than I imagined it in my head. Was it cheap? No. I didn't expect it to be. Was it what I budgeted? Yes. Was every additional charge along the way discussed, documented, justified, and agreed upon? Yes. Was the work professionally done by fast, dedicated, skillful, friendly people? Yes. Was it fast? All in all, the part I expected to be slow was fast and the part I ignorantly expected to be fast was slowed down for our benefit. In conclusion, I fully recommend DFW Improved for your next project. I have a handful of projects I want to do with them myself over the next few years. read more

DFW Improved - This was the finished product. We later swapped out the fridge for a counter top so that the look would be better. My mistake, not theirs. - General Contractors Near Me - Plano, Texas

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Luis did a giant project for us and he was AMAZING! He paid attention to every detail and was so kind and attentive. I will never do another project without Luis again!! read more

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This hall bath was my first remodel ever. Original 1980's hall bath. Had no idea what to expect, but knew i needed help. DFW Improved is a soup to nuts outfit that gives detailed estimates, assigns a project manager (Jason Quillian), access to the work schedule, AND they clean up every night (my favorite part). Jason kept me in the loop about all facets of the project, and answered all 680 questions i had, including, " Is this supposed to look like this?" A half a dozen of those times. Everything about them is top notch. I have at least 2 more major projects i want to do, and I will use them again. read more

I was very impressed with my kitchen update done by DFW Improved. The team of Jaime, Tiffany, Andrew and Matt did a tremendous job in bringing my project ("doors to floors ") to a successful completion. The tradesmen were professional and personable. I highly recommend this company for update/renovation projects. read more

We worked with DFW Improved to completely gut, redesign and build our master bathroom and the experience can only be described as sensational! Having never tackled a project this big, we were cautious in deciding who we wanted to work with. However, it was clear from our first in-home meeting with Debra Fitzhugh that the team not only values quality, but also establishing genuine connection and trust with their clients. We had several meetings with Debra to discuss design options for our bathroom redesign. The original layout was extremely cramped, with two non-functional built-in closet rooms taking up the bulk of the already small space. We got the opportunity to brainstorm with Debra about possible solutions. Accounting for our wants and needs, she drew up three new layouts for us to review, clearly breaking down the price of each. By the time we made our design decisions, we were fully informed about the construction process, who we'd be working with, and price/schedule estimates. DFW Improved wants you to feel confident and impowered before making any decision. We next met with Sarah Davis in the showroom to select materials for our bathroom. We had a general idea of what we wanted, but it was Sarah's mastery of color, texture, and design that helped us make creative and decisive decisions. Her extensive experience with materials allowed her to take our nebulous ideas and create something that worked within our price point. Additionally, upon discovering that the tile we had chosen was on backorder, she coordinated with us and the vendor to get us new tile that still beautifully matched with our design schematic. As our project manager, we spent the most time with Shane Harvey, who exceeded expectations for us at every step. He was in constant communication with us and checked in on our project daily, most times in person. Whenever there was a new contractor in our house, he was there to introduce us to them, align them with our vision, and make sure everyone had what they needed to stay on schedule. If we had questions or concerns about what was happening with our reno, he would happily provide insight and solutions. We learned a lot about the construction process from our frequent conversations with him. It was clear throughout that Shane's priority was getting our project done and quickly as possible without cutting any corners in terms of craftsmanship. Beyond the exceptional professionalism, the entire team put forth effort to get to know us personally. For example, Debra noticed that I didn't have space to store my clothing during the reno and leant me her own clothing racks for me to use during the project. We truly consider each of them friends. Overall, I would recommend DFW Improved to anyone who wants a superior experience at every step in the process. If you are looking for a team that will work WITH you to execute your vision, these are your people. We are looking forward to our next project with them! https://www.dfwimproved.com/portfolio/modern-bathroom-remodel-plano-texas/ read more

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Hall bath is finished & it's PERFECT!!!! Thank you to DFW Improved, Josh M, and the Design Team for all your hard work - definitely reflected in your attention to detail and quality of workmanship. read more

DFW Improved - General Contractors Near Me - Plano, Texas

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2022, we had 2 contracts with DFW. They gave 2 identical model shingles as choices, which their subcontractor disclosed. Instead of addressing this, the salesperson accused us of defaming. After roof replace, it still leaks. They quoted $900 for a non-existent hole and estimated $25k for a bookcase, which their designer valued at $7k.Instead of submitting the agreed supplement request, they skipped steps to cut water-damaged drywall then turnaround told insurance that it was done. He started to threaten legal action. We sent out numerous issues: broken air pipes, cracked roof rafters, missing insulation, roof holes. We escalated to upper manager who responded that that is their best team. DFW initiated separation, during which they sent 4 individuals unexpectedly to our house, claiming to inspect and demanding money. DFW filed a lien, sent a demanding letter stating they would auction our house and "sue Vigorously", despite the mediation requirement. Under pressure, we filed a small claim, where the lien was placed. DFW filed simultaneously in the higher Court, demanding a new amount of $59k, providing no explanation. According to the DFW co-owner's email, we owed a total of $1k. Their lawyer attempted to justify for more, citing that a significant portion was allocated to his fees. They declined a $60 public mediator. We have never been late with payments. In fact, DFW made an error by crediting the blind work twice. We brought this to their attention, they spent extra time investigating. They inflated the amount to $22k by falsely claiming work on the wall texture from the actual 10% (bottom 1 foot of wall) to 100%. The lien amount completely overlooks the $35k payment we already made. This incident has resulted in legal fees, stress, and significant delay expenses. Despite our efforts to settle, they persist in prolonging the dispute. This incident has involved 3 courts, 1 mediation, and upcoming arbitration/trial. We have records supporting everything above. read more

First off, the salesman that comes out to your house is good at making unrealistic and dishonest promises. Anything you want, he/they say it's not a problem. You want everything finished within 4-5 months... you got it! Until the contract is signed. They just need to be honest if it's going to take a year to be complete with all appliances. Unbelievable! We did an entire kitchen remodel, 2 guest baths and the entry foyer. Each time they had to correct something, they would break something else. We had brand new cabinets built. The cabinet man kicked a part of the cabinet that frames the fridge and left this cracked wood down the side. The manager blew it off as if not a problem, it could be repaired. Well, that's like driving your brand new car day one then you get a fender bender and it's not your fault, it's theirs! That's not okay... these were my brand new cabinets . They were not the quality cabinets as promised either. The damaged cabinet was repaired... but we can still clearly see where they tried to patch it! Too many problems to list. The design team was not professional. The showroom is unimpressive , nothing you would want for a Custom design. After first meeting I knew I'd have to figure this all out myself as well. They only knew to use tiles, materials etc. they were used in all their other projects. Like all tract homes. I'm sure you're asking why we continued on with this company. I was asking myself that same question. Initially, it was easier than starting all over with the plans and looking for someone else. I just wanted the project finished during my 6 months off/leave from work. If only I could have cancelled and had a trustworthy contractor finish the project. Thankful that's behind us... Would not wish this experience on others. read more

The entire process from the jump was a money grab and I will never make the mistake of hiring them again. We received our original proposal. The proposal was above our budget, so we asked for a different proposal with a much smaller scope. After comparing the two proposals, we elected to stretch for the larger scope. He then informs me that it has been too long since the original proposal and will need to increase the cost by approximately 20%. Mind you, he took 3 weeks to get the second bid to us. We were told the project would take 4 weeks to perform. The project took them 7 months. We had an entire pool and outdoor kitchen installed in less time than it took them to install a 40 sq ft bathroom. They informed us they would locate post tension cables, but that if one was broken it was on us. They didn't hold up their end of the bargain by locating the post tension cables, yet they required me to hold up mine and pay for it. They told me they didn't include HVAC in their quote so I had to pay for it or it wouldn't pass inspection. Apparently even when their bidder messes up it's their customers responsibility. To convince me to look The other way on those additional costs, they told me they were going to cover the additional plumbing work that arose in the project. Sounds like a good compromise right. WRONG. They waited until the project was complete to submit any change orders, and still charged me for the plumbing even though they said they wouldn't. We had plumbers out 5 times to try and fix a leak they had caused. Come to find out they were trying to put flux on the outside instead of taking it apart and redoing the leaking portion like it should have been done. Finally they sent out a separate plumber who is a "perfectionist". I guess they don't care about quality until they are tired of having to come back for warranty visits. Literally every corner they were getting more money from us. They took no responsibility for anything and passed on every expense to us. Stay away. read more

I have to say DFW Improved came out with flying colors. Our dream bathroom is now a reality. Our sales man Ryan is accurate & very good with measurements and giving realistic bids. Our Project Manager Carlos is amazing. Carlos has an amazing team who respect him. He works with pros. You get the real deal with him.Shout out to Juan the electrician & plumbers and tile guys.... The time and work was worth it!!! read more

In home appointment scheduled - October 8, 2019 I was told I would have the estimate/proposal tomorrow. I requested the estimate from Jason Storm multiple times. This in home consultation was scheduled prior to the tornados in Dallas(fun fact). Notice in the last email he states that "he had to change a few things" This estimate came in $25,000.00 higher than the other estimates I received. My kitchen will be $32,000 with my current contractor. But $57,000 seriously. I am guessing they are just out to suck as much $ as possible out of you. If I had to request this crap estimate 3 times and was lied to before the process even started......why would I give them my money. Pictures attached since the company seems to try and dispute everything in the reviews. Please note estimate date says November 6th and Jason was at my home October 8th Also, please note that I requested the original email be sent in a forward (this was to prove if technology was the problem) and it was not. If you can't follow through on your estimates and checking with the clients to see if they had any questions then you certainly won't provide $57,000 service. read more

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I scheduled a survey for my condo. They responded quickly and got it scheduled for 3 days later. I was told I'd have the proposal a week later. A month went by and I still didn't have it. I called the main number they said I would have it by the end of the day. Another week went by and I didn't have it. I reached out again and had to wait two more weeks before finally receiving it. Made me realize they are not very reliable if it took so much effort to get a proposal doc. At that point I decided to move on with the project through a different company. Got an email today "following up" on my project. And find out if I still want to use them for my project. No thank you! Tip: if you don't want to lose business then be more responsive and honest with time expectations. read more

DFW Improved (Project Mgr. Miguel Perez) performed a major renovation of our kitchen along with minor renovations of other rooms. The final results are stellar and we couldn't be happier with our remodeled house. It did take much longer than originally planned (7 vs. 3 months) and, of course we ran into some hiccups along the way. The Project Manager usually stopped by once per day and was available to call after that. We did keep an eye on the activities and contacted the PM when we saw issues. Miguel Perez was very easy to work with. He paid attention to our concerns and responded quickly. We had a detailed contract in place and they adhered to the contract. Any additional costs were agreed in advance, but there were few of those. They came in with a reasonable price and stuck to it. After the remodel, we had two issues that could not have been expected. They came out and fixed the issues quickly and without argument. That means a lot! read more

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We love our new kitchen and are so happy with the customer service and attention to detail we received. Sharmaine and Dan were fabulous to work with from beginning to end!! I highly recommend DFW Improved for any remodel or home update projects you may have. read more

Contracted with this company and they came in and began project, ripping apart the current structure and having us order the materials for the new construction. We criticized some of what they had done and they just told us that they are voiding our contract, giving back all but $800. In the meantime, we have a half-finished unfinished project on our back porch, a driveway filled with debris, and a UPS order about to be delivered with construction materials. We are scr#wed. "We only like to work with fun people," was their lame reply. Sadly disappointed in this service. Cannot recommend this company. read more

Yelpers: One thing I won't do is lie on my reviews. My review is 100% HONEST AND ACCURATE! All I can say is, TRUST my review because with so many contractors in Dallas, I have NO REASON TO LIE. This company clearly has the worst customer service you could ever imagine. I reached out to DFW Improved because my husband and I are looking to have work done on a wall in our house. I explained in great detail what we wanted and then I set up an appointment to have one of their workers come out to measure the walls for a quote. Gabi Sperry came out and did the initial measurements and then she had a Project Manager go back to my house to get more specific measurements before sending me the contract. Well, Gabi emailed me a long contract and provided all of the specifics of what the final cost was for. The final cost was $4,195 on the contract for us to sign. On 01/17/18, I emailed Gabi and told her it was a tad over our budget and she replied that same day stating verbatim, "I understand. Just double checked my costs, and unfortunately we would be over your budget. I appreciate the opportunity and wish you all the best. Gabi Sperry". Ok, she DOUBLE CHECKED her costs and she left it at that. Even though her response was dry and a bit rude, I spoke with my husband and we decided that as long as we got to see the material before signing the contract, we would move forward with her contract of $4,195. I emailed her this morning (1/20/18) which is just 3 days later, and I told her that we want to move forward. She waited about two hours and then called me stating that she checked her numbers and they were wrong. That the real cost is $4,895. Wow, what a bogus company! In summary, Gabi sent a contract for one price, emailed me that she double checked her numbers and they were right. When I told her 3 days later that we want to move forward, she calls me and tells me she checked her numbers again and they were wrong. So, it took her 3 times to get the numbers right?! She tried to squeeze another $700 out of me, but little does she know, I'm not easy to get over on. I'm going to spread the word that DFW Improved is not the company to go to because they can't be trusted. The service is absolutely terrible and unacceptable! If it really did take her three times to get the right cost, she either is in the wrong field or as a company of goodwill, they should have eaten that price. I honestly don't trust a word she said. All she tried to do was counter for more money and I accepted the price in her contract. How pitiful! read more

Looks like their recent reviews are spot on with my experiences too. Im 7 months into a bedroom bathroom reno and still waiting on a ver small pick list to be finished that was given to the 3 months ago. So ready to get this project done my excitement has left me and i just want it over. I have dealt with theft of personal property, piss containers left on site, ZERO cleaning by crews at the end of the day for nearly every day, missed items on their bid that i ended up having to pay for out of pocket, construction decisions that were absolutely not acceptable to anyone, failed inspections, lack of follow through, and project managers going on vacation without even being told why i would go 8-12 days and not see anyone on site. This has been an extremely rough experience and i am still living it. Have been living out of a travel bag for my bathroom for 7 months now. I guess i am here for their convenience. Sigh - i have no idea when i will be "done" and i have asked three times for an estimate. Would love to have a discussion with anyone at this company as i will be informing everyone possible - AVOID THIS COMPANY AT ALL COSTS - i am not happy about my remodel but rather sad and frustrated i started this project with them. Already contacted Scott Pace. - looking forward to a response soon. read more

I was referred to DFW Improved by a very trusted source. They had a very favorable experience. Ours was opposite. One of the things I felt DFW Improved offered that was perfect for us, and our schedules was a skilled project manager that would help manage our project and be our eyes and ears as craftsmen came & went from our home. I was lead to believe he would be in our home daily to provide direction, follow up on craftsmen to make sure the work was completed to a professionally acceptable level and that the craftsmen cleaned up after themselves. Our project manager did not come behind every craftsman that worked in our home and suffered from the ability to follow up on outstanding items if not reminded and missed unacceptable conditions left behind by DFW Improved "professional" craftsmen. The lack of attention to detail was astonishing. My project manager missed HUGE areas of issues: messed up paint jobs, holes in my walls, poor patching/texture work, cracked tiles, chunks of drywall missing, loose can lights, poorly painted trim, sloppy grout work, and cleaning up after these professionals for the middle two months fell to us. We did not get what we paid for. Our expectations were not met. Proceed with caution. Write everything down; they won't. Save every text, every email, and document every conversation. Your memory will be questioned, what you said will be misconstrued to be used against you. They will tell you that you don't remember correctly or that you said something you never said. They will try to mislead you ("if you want it to latch, it won't open correctly"). They will try to talk you out of previously approved & requested items (like a corner seat in my shower that was part of the scope but the project manager felt I shouldn't have it installed). They will forget what you chose in the showroom (evidence: my grout debacle). There will be more "confusion" that you will have to straighten out than you can possibly comprehend. They don't know how to apologize until you have to call an owner. Be prepared to argue, because they love to - they apparently do not operate under the customer service guideline in which the customer is always right. I don't expect DFW Improved to "like" it, but the whole point of reviews is to get someone else's feedback on an experience with a service or product provider. This is my story, and it's not a good one. It doesn't come with sunshine and rainbows. It came with rain clouds, and headaches and all the complications, arguments, and discontent were the ongoing inabilities to feel like we were getting professional craftsmanship and a professional project manager to manage our project. I understand overlooking an item or two, we're not perfect human beings, but these were HUGE items overlooked. In the end, most all were completed to a satisfactory level, but not without a fight, arguments, and constant pushing by us. I signed a completion affidavit that gave me two options: 1. Completely satisfied or 2. There are outstanding items. I altered the affidavit. I was not completely satisfied, but they wore us down. We were out of fight, and although not completely satisfied, it's easier to move on with our lives and fix the sloppy work they left behind than it is to continue to drag this out. I have plenty of specific examples to back up my claims should anyone feel they need more detail - pm me. Buyer beware. The photos speak for themselves. read more

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I just had our room expansion added and dfw improved just finished a couple weeks ago. The process was very professional and easy. Our contact was very communicative and would let us know anytime when someone was arriving. We did run into a snag with our window ordering, but honestly, it wasn't there fault at all. Just life. The room looks fantastic and everyone who worked for them that came out was very professional. I highly recommend this company. Thanks for the amazing work! read more

DFW Improved - General Contractors Near Me - Plano, Texas

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I used DFW Improved twice! Work was shoddy. I'm sorry to say that I am spending more money now to repair what was supposedly repaired by DFW Improved. I think because I wasn't there to see the final work, they did the bare minimum. I still have leaky pipes, exterior paint is not exact match, carpet install loose and separating, etc... AND these were "small" repairs Also, much of the work was outsourced to different companies. read more

Terrible customer service. Poor project management; unrealistic project timelines provided (quoted 4 weeks-- took 7 months). Change orders (yes, multiple) presented for payment AFTER project completed; price nor necessity of change order discussed/signed off on prior to "additional" work commencing. Bid omitted critical component of project (i.e. HVAC for bathroom)-- which was later presented as change order, in turn adding to the cost of the entire project. Plumber was subpar to say the least-- came out multiple times to repair the leaks HE created (yes, two separate, unrelated leaks). Second plumber required to get job done correctly for BOTH leaks. Escalated concerns to owner of company and we were dismissed. Do not recommend at all! read more

DFW Improved just completed a full remodel of my primary bath - and I am very happy with the results. I chose DFW Improved for two reasons: 1) excellent online reviews and 2) in-house designers with a showroom. Conceptualizing and designing are not my strengths, and since this was my first remodel, I needed experts to guide me. From the first meeting at the home, to the second meeting at their design showroom, the Designers were able to quickly understand what I wanted and what would fit within my budget. While the design capabilities were my primary differentiation in choosing DFW Improved, I will continue to use them in the future because of their very strong project management. The daily communication of the project manager was excellent - I always knew who was coming when, what for, and for how long. They offered great advice when options popped up during the build and were flexible working around some scheduling anomalies that I created. The strong project management made execution a breeze. And if you have read a lot of reviews, you know that seems to be most competitors' weak point. read more

My relationship with DFW IMPROVED stopped before it ever started. I am currently in the process of taking bids for two bathroom remodels. Juan came out and "sold" his company as the best at what they do, finest quality, most sufficient, the process of designing, scheduling, and steps to make sure we were satisfied with the project. He did explain that they were more expensive than most because they were using their own finest quality materials, had a designer and were far above anything I would see from others bidders on our project. We were impressed. He told us the it would take 9 weeks to do both bathrooms. From what I gathered, having to order "their own" tiles from a distributor and glass for shower doors and having workers that only do tile, workers that only do plumbing, those that paint, those that do granite, those that do texture, etc., we were going to have to extend what other remodeling contractors could do in 3 1/2 weeks. I really don't know for sure because I sent Juan an email for further information and he never got back to me. Although I was very interested in DFW IMPROVED doing the job for us because I liked the idea of a designer working with us, how good would they really be if they won't even get back to me on questions. Bad first impression for a company wanting (?) our business. read more

Went through the entire process of estimates, engineers, designers... Once we questioned their numbers they became absent. Said they were going to get back to us with some new numbers and other cost cutting options. NEVER HEARD FROM THEM AGAIN. Was looking forward to working with them but now we see their true colors. Not even if they begged. Be very wary. Proceed with caution. read more

DFW Improved is a professional organization who does outstanding work. They helped us recover from extensive water damage earlier this year and left our house looking amazing. Our project manager , Jason Storm, treated our project like he was renovating his own home. His team was professional, timely, and meticulous on all aspects of the job. The entire team from design through construction helped educate us on options and made sure we stayed in budget. We look forward to working with Jason and team for future projects! read more

Tony from DFW Improved was responsive to our request for an estimate and even went above and beyond by providing a design of our proposed project for free! Other companies tried to charge us for this service but Tony was nice enough to create a mock-up to make sure he understood our vision. We ended up purchasing a larger home so we did not move forward with the project but we would definitely consider them for future projects! read more

I can't say enough good things about my experience with DFW improved!! I used them in Nov 2018 to completely remodel my kitchen/laundry room. I was so impressed with their quality of work and attention to detail!! My project manager was John Griggs and he was on top of every detail. He was here daily to ensure we stayed on schedule. We finished a little ahead of schedule by Dec 23rd. I will be using DFW improved for any big projects that I have in the future. read more

DO NOT USE FOR ELECTRICAL! I have not used their services for any other trades, however, their master electrician (Mike White formally Black Diamond) is dishonest and unethical. We did a whole home remodel. Mike quoted a specific scope of work, and later refused to acknowledge that he guaranteed that they would run new circuits where needed in the home. I had to dig out the original quote to show him where it was in print. They did lazy and careless work and Mike was rarely present on the project and never did a thorough review of his journeymens' work. Switch boxes all at different heights, outlet boxes (some only 3' apart over a counter top) at diffferent heights, junction boxes EVERYWHERE when not all necessary, boxes placed outside of manufacturer's specifications (detailed plans and specs sheets for all appliance and fixture were provided in every workspace; AND we reviewed them with Mike and his journeymen prior to commencement of work and throughout the duration of the project.) One of his guys electrocuted himself on a 50amp circuit for our range, because they left the wire hot while it was still loose in the wall. Dangerous for them and dangerous for my family. Mike refused to fix any of their mistakes without a battle. He would lie about what code requires/allows to avoid correcting his mistakes (which I would have to call the city on the spot to call him out on his lie so that DFW Improved would make the correction.) In the end, we had to pay another electrician out of pocket to come in and test ALL of their work and correct some of their work prior to closing up the walls with sheetrock. (I personally fixed the easy stuff like box placement, which sometimes required running a new wire, because DFW Improved placed boxes too high and cut the wires too short.) This was a nightmare to deal with, and I didn't get much help when I would call the management/owners of DFW Improved to hold the electricians accountable. read more

These guys did an AMAZING job I cant say enough. We highly recommend this company for anyone looking for a high quality remodel! They worked with us to give us exactly what we envisioned and provided top quality customer service throughout the process. We own our own business and know a great company when we come across one....can't say enough! read more

We are looking at using DFW Improved for a bathroom remodel a little later in the year, but we had the opportunity to give them a try on a painting job this summer. We had been so impressed with the process on quoting the bathroom, that I didn't hesitate to engage them on the painting. The job involved both some exterior and interior painting and we're extremely pleased with the outcome. From beginning to end, DFW Improved impressed me with the professionalism. The initial quote was detailed out so we could see what every aspect of the job included and would cost. They assigned a project manager who came out and walked through the job with us so that we had complete agreement on what was going to be done. And then they inspected the job both during the process and after completion. I was very happy and would highly recommend them! read more

Scheduled and confirmed an appointment only to deal with a no-show. Too bad, they lost out on a $200k project just because they can't schedule appointments properly. I would pity them if it weren't already something brought to their attention on other posts. read more

I'm giving two stars only because they were prompt to return my first call and the gentleman that came out was nice and seemed to know what he was talking about. That's about it. Required multiple trades to come out to do estimates. Never got by the first one as they never showed up and DFW stopped returning emails. I guess my business wasn't good enough for them. I did finally get an estimate but by that time I was already negotiating with someone else because I had given up on DFW, and they came back a little higher priced anyway. They may do good work but they need to be more prompt in the upfront process with better communication. read more

Strongly recommend DFW Improved; Highly skilled and conscientious teams performed our restoration/remodel as if it was their own home. The engagement team (Case and John) were both personally vested in the outcomes, worked with our insurance company and quickly established trust and demonstrated commitment to delivery. In an age where the service industry is generally lackluster at best, these guys are the definition of how it should be done. We will use them again in the future. read more

Had DFW Improved put on a new roof, gutters, fix damaged soffits and siding, and paint. They stayed on top of everything and made sure we were pleased with the outcome. So impressed that I'm fixing to call them to get some estimates on work we need done in our kitchen! read more

DFW improved provided rapid estimate of what we wanted done, with appropriate suggestions. Work was done rapidly and crew was checked several times during work. Usually worked from 9AM until dark. This job was for exterior trim. We had previously had same company re do our kitchen. Excellent work both times. read more

DFW Improved can handle basic, simple common jobs I'm sure... But if you need something done that is a little out of the box, such as an Arched Pocket Door, they fail tremendously... We started my pocket door project in September 2016 and seven months later, we are still not finished.. Why?? Because after installing my pocket door, I realized that it did not close all the way at the top, causing a little gap to be seen... I had my handyman come look at it and he told me the door was not on straight... When I told the guys at DFW Improved to re hang the door straight, they refused to do it... Telling me it is straight and that they can add a thicker doorstop or recessed jamb to try to hide the gap... I don't want that, I WANT MY DOOR TO BE HUNG STRAIGHT! So I told the manager I'm not paying them another cent until they hang my door straight... They hire mexican guys to do the drywall, the painting and all the real work... And then when the customer sees the job, they hope you are too dumb to notice errors, but there are lots of errors... When you try to tell the project manager, who is usually some white dude that doesn't speak any Spanish, he doesn't want to be responsible for the mexican guys errors... And he doesn't want to have to pay them another days wage to redo something that they should've done right in the first place... So the white project manager will try to persuade you to settle for a job that is HALF ASS... Meanwhile, they're services are not cheap... So the customer pretty much gets jipped, especially on jobs that are not very common like an "Arched Pocket Door",,, Lesson learned from this: Always use a legitimate business for remodeling jobs, because if they mess up, they will have to redo it or fix it and that is in the contract agreement... This contract is my protection, but you have to be smart and very watchful of little mistakes that they are praying you do not notice! Next time, I will try to find a different contracting company... But I'm pretty sure they all work the same way... Kind of sucks for all of us! It really is best to try to do things yourself! read more

If I could give 0 starts or a negative star, I would. We started talking to DFW Improved in May about doing a covered patio, outdoor kitchen and installing some sliding glass doors. We signed a contract on July 10th. in 5 months, they have taken down our old pergola, put up a new one and built half of a wall. And now we will sit with a patio that is 20% complete and wait for at least another 3 weeks for doors that we were told were ordered in September. They weren't. I called the manufacturer and they take 6 weeks to be delivered once they are ordered. We have been lied to so many times about so many things that I have lost count. If I hear COVID blamed for one more of their mistakes, I will lose my mind. I have called and left 4 messages for Gary St John, the owner and he has never returned one of my calls. And that explains it- it all starts at the top. If the owner doesn't care about his customers, why would his employees. RUN AWAY FROM THIS COMPANY. I am so sorry that I ever called them. read more