Cheney C.

Years ago, I was in the film business and the rule of thumb on all projects was, "Good, Fast, Cheap. Pick two." This has since turned out to be pretty much true in all endeavors. But in home remodeling, depending on who you get, that may turn out to not be the case. In August, I reached out to DFW Improved to get a quote on completely remodeling my kitchen. I foolishly thought that this would be the fast part and the actual construction would take forever. Turns out this is completely reversed and for good reason. Their sales rep (Debra Fitzhugh) came out to the house to get a feel for the scope of work. We talked a lot. This would be a common occurrence throughout the project. At one point I asked her, "Within $10,000, how much do you think this will cost?" She gave me a number that turned out to be pretty much exactly what the final initial estimate was. I was impressed. This was a real learning experience for me. Several years ago, I had my bathroom remodeled and that was a disaster. The prep meetings were brief, the communication was terrible, and the people doing the work frequently were not given the correct instructions from the project manager. None of that happened here. In the school of measure twice, cut once, the sales rep, their designer (Tiffany Confer), and their cabinet guy (Evan Maier) all spent multiple hours with my wife and I going over everything. Cabinets, counters, tile, fixtures, options, colors, backsplash, lights, counter edges, sinks, electrical, drawers, even grout colors. Their cabinet guy even came by my house and spent an hour with me going over the first draft of his cabinet drawings while we went wall by wall making adjustments to his blueprints real time. We probably spent seven to eight weeks just working on the design and it was the best spent time ever. You may come to the project with 100 photos from Pinterest and YouTube videos. But until you plan it out in your space, you have no idea if the things you want will even fit. I suggest that everyone who shows up to the design meeting at least agrees principle with what it is you want. Don't wait until that meeting to talk about it. Be prepared. Once the designs were final and signed off on, we were assigned a project manager (Cole Standridge) who took over and scheduled all of the worker bees. Remember the communication issues I had with the bathroom? Gone. Our PM was at our house every single day. We discussed timelines, next steps, made adjustments and modifications and we even had a chat channel between him, our sales rep, and us to keep everyone up to date minute by minute. We talked a lot. It was great. Once the work began, I was continually impressed by the quality of each and every contractor that worked on the job. Demolition, electrical, plumbing, sheet rock, tiles, paint prep, paint, countertops, everyone. They were all exceedingly diligent and productive. The level of detail that they paid to their work was astounding as there were numerous times someone would be working on something that I didn't even know needed to be done. Our PM frequently would point out something to adjust or fix that I just didn't see until he showed it to me. How long did the construction part take? I estimated it would take two months, and it was much less than that and, in the end, the final product was much better than I imagined it in my head. Was it cheap? No. I didn't expect it to be. Was it what I budgeted? Yes. Was every additional charge along the way discussed, documented, justified, and agreed upon? Yes. Was the work professionally done by fast, dedicated, skillful, friendly people? Yes. Was it fast? All in all, the part I expected to be slow was fast and the part I ignorantly expected to be fast was slowed down for our benefit. In conclusion, I fully recommend DFW Improved for your next project. I have a handful of projects I want to do with them myself over the next few years.

Keri E.

Luis did a giant project for us and he was AMAZING! He paid attention to every detail and was so kind and attentive. I will never do another project without Luis again!!

We worked with DFW Improved to completely gut, redesign and build our master bathroom and the experience can only be described as sensational! Having never tackled a project this big, we were cautious in deciding who we wanted to work with. However, it was clear from our first in-home meeting with Debra Fitzhugh that the team not only values quality, but also establishing genuine connection and trust with their clients. We had several meetings with Debra to discuss design options for our bathroom redesign. The original layout was extremely cramped, with two non-functional built-in closet rooms taking up the bulk of the already small space. We got the opportunity to brainstorm with Debra about possible solutions. Accounting for our wants and needs, she drew up three new layouts for us to review, clearly breaking down the price of each. By the time we made our design decisions, we were fully informed about the construction process, who we'd be working with, and price/schedule estimates. DFW Improved wants you to feel confident and impowered before making any decision. We next met with Sarah Davis in the showroom to select materials for our bathroom. We had a general idea of what we wanted, but it was Sarah's mastery of color, texture, and design that helped us make creative and decisive decisions. Her extensive experience with materials allowed her to take our nebulous ideas and create something that worked within our price point. Additionally, upon discovering that the tile we had chosen was on backorder, she coordinated with us and the vendor to get us new tile that still beautifully matched with our design schematic. As our project manager, we spent the most time with Shane Harvey, who exceeded expectations for us at every step. He was in constant communication with us and checked in on our project daily, most times in person. Whenever there was a new contractor in our house, he was there to introduce us to them, align them with our vision, and make sure everyone had what they needed to stay on schedule. If we had questions or concerns about what was happening with our reno, he would happily provide insight and solutions. We learned a lot about the construction process from our frequent conversations with him. It was clear throughout that Shane's priority was getting our project done and quickly as possible without cutting any corners in terms of craftsmanship. Beyond the exceptional professionalism, the entire team put forth effort to get to know us personally. For example, Debra noticed that I didn't have space to store my clothing during the reno and leant me her own clothing racks for me to use during the project. We truly consider each of them friends. Overall, I would recommend DFW Improved to anyone who wants a superior experience at every step in the process. If you are looking for a team that will work WITH you to execute your vision, these are your people. We are looking forward to our next project with them! https://www.dfwimproved.com/portfolio/modern-bathroom-remodel-plano-texas/

Hall bath is finished & it's PERFECT!!!! Thank you to DFW Improved, Josh M, and the Design Team for all your hard work - definitely reflected in your attention to detail and quality of workmanship.

In home appointment scheduled - October 8, 2019 I was told I would have the estimate/proposal tomorrow. I requested the estimate from Jason Storm multiple times. This in home consultation was scheduled prior to the tornados in Dallas(fun fact). Notice in the last email he states that "he had to change a few things" This estimate came in $25,000.00 higher than the other estimates I received. My kitchen will be $32,000 with my current contractor. But $57,000 seriously. I am guessing they are just out to suck as much $ as possible out of you. If I had to request this crap estimate 3 times and was lied to before the process even started......why would I give them my money. Pictures attached since the company seems to try and dispute everything in the reviews. Please note estimate date says November 6th and Jason was at my home October 8th Also, please note that I requested the original email be sent in a forward (this was to prove if technology was the problem) and it was not. If you can't follow through on your estimates and checking with the clients to see if they had any questions then you certainly won't provide $57,000 service.

DFW Improved (Project Mgr. Miguel Perez) performed a major renovation of our kitchen along with minor renovations of other rooms. The final results are stellar and we couldn't be happier with our remodeled house. It did take much longer than originally planned (7 vs. 3 months) and, of course we ran into some hiccups along the way. The Project Manager usually stopped by once per day and was available to call after that. We did keep an eye on the activities and contacted the PM when we saw issues. Miguel Perez was very easy to work with. He paid attention to our concerns and responded quickly. We had a detailed contract in place and they adhered to the contract. Any additional costs were agreed in advance, but there were few of those. They came in with a reasonable price and stuck to it. After the remodel, we had two issues that could not have been expected. They came out and fixed the issues quickly and without argument. That means a lot!

Amy D.

I was referred to DFW Improved by a very trusted source. They had a very favorable experience. Ours was opposite. One of the things I felt DFW Improved offered that was perfect for us, and our schedules was a skilled project manager that would help manage our project and be our eyes and ears as craftsmen came & went from our home. I was lead to believe he would be in our home daily to provide direction, follow up on craftsmen to make sure the work was completed to a professionally acceptable level and that the craftsmen cleaned up after themselves. Our project manager did not come behind every craftsman that worked in our home and suffered from the ability to follow up on outstanding items if not reminded and missed unacceptable conditions left behind by DFW Improved "professional" craftsmen. The lack of attention to detail was astonishing. My project manager missed HUGE areas of issues: messed up paint jobs, holes in my walls, poor patching/texture work, cracked tiles, chunks of drywall missing, loose can lights, poorly painted trim, sloppy grout work, and cleaning up after these professionals for the middle two months fell to us. We did not get what we paid for. Our expectations were not met. Proceed with caution. Write everything down; they won't. Save every text, every email, and document every conversation. Your memory will be questioned, what you said will be misconstrued to be used against you. They will tell you that you don't remember correctly or that you said something you never said. They will try to mislead you ("if you want it to latch, it won't open correctly"). They will try to talk you out of previously approved & requested items (like a corner seat in my shower that was part of the scope but the project manager felt I shouldn't have it installed). They will forget what you chose in the showroom (evidence: my grout debacle). There will be more "confusion" that you will have to straighten out than you can possibly comprehend. They don't know how to apologize until you have to call an owner. Be prepared to argue, because they love to - they apparently do not operate under the customer service guideline in which the customer is always right. I don't expect DFW Improved to "like" it, but the whole point of reviews is to get someone else's feedback on an experience with a service or product provider. This is my story, and it's not a good one. It doesn't come with sunshine and rainbows. It came with rain clouds, and headaches and all the complications, arguments, and discontent were the ongoing inabilities to feel like we were getting professional craftsmanship and a professional project manager to manage our project. I understand overlooking an item or two, we're not perfect human beings, but these were HUGE items overlooked. In the end, most all were completed to a satisfactory level, but not without a fight, arguments, and constant pushing by us. I signed a completion affidavit that gave me two options: 1. Completely satisfied or 2. There are outstanding items. I altered the affidavit. I was not completely satisfied, but they wore us down. We were out of fight, and although not completely satisfied, it's easier to move on with our lives and fix the sloppy work they left behind than it is to continue to drag this out. I have plenty of specific examples to back up my claims should anyone feel they need more detail - pm me. Buyer beware. The photos speak for themselves.