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Sonora Desert Pools

4.0 (6 reviews)
Closed 7:00 am - 7:00 pm

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Claffey Pools

Claffey Pools

(41 reviews)

Where do I start? My latest service request with Claffey involved a leak I discovered in my pool…read moreequipment this morning. I called Claffey service, and after considerable back-and-forth and foot-dragging on the phone, I was told, "We're very busy, and we'll put you in the queue." Naturally, I asked for a rough time frame. The response: "We might be able to get to you by the end of next week." That is a complete and utter lack of customer service. To make matters worse, two years ago, during one of the severe cold spells, my pool equipment froze and my heater failed. Claffey had no meaningful guidance on how to deal with the cold weather and offered very few helpful suggestions. One of the more absurd recommendations was that I might need to use antifreeze in my pool during extreme cold. Ummmmmm... The service Claffey provides is okay, and the technicians who have come out have been friendly. However, they are easily 30-40% more expensive than other companies, and that's even after I negotiated a "deal." On top of that, they charge separately for quarterly cleaning, which many other pool services include in their standard fees. Suffice it to say, I wish I had switched companies years ago. Shelley was fantastic to work with during the design and build of the pool; however, for ongoing service, you would be far better off using another company.

Would never consider this Company. Called them to do a simple remodel to an existing pool that they…read moredid not build and was hard stonewalled by their sales group. Basically told me" No, and we cannot help you at all and will not refer you to someone that can help you." Would not consider using this Company basically if they didn't build your pool then they will not do business with you.

Texas Native Aquatics - Here is my pool after Ryan and his guys came oit to fix it.

Texas Native Aquatics

(27 reviews)

Amazing customer service, very responsive and friendly. I would highly recommend…read more When I thought there was an issue with the service he came out , no questions asked and made sure everything was working properly. Everything turned out okay but the fact that he took the time made me feel better.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

Sonora Desert Pools - poolservice - Updated May 2026

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