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    CK Pools

    3.2 (13 reviews)
    Closed 8:00 am - 6:00 pm

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    Response time

    2 hours

    Response rate

    100%

    Services - CK Pools

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    6 More Services

    Pool inspection

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

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    dirt and debris in spa

    Our last pool service company was bought out by CK pools. We have been extremely unhappy with the service after 1 month! We have video cameras in the back yard and noticed that the cleaner was only cleaning the skimmer filter, the pump filter and scrubs about 1/4 of the pool per visit. 1 out of 4 visits the pool was vacuumed. 0 out of 4 visits the spa was cleaned. Our spa now has 4+ weeks of dirt and debris I'm having to clean out myself. We contacted CK twice about this issue and were told they would address it the next time... Imagine ordering 3 pizzas and only one pizza shows up - and the company says don't worry we will include those other pizzas on your next order. No partial refund, no sending the cleaner back out to complete the work.... nothing!!! Why am I paying $50+ per week for 25% of the work they guaranteed? I'm cancelling my service today and will be finding a new company. I shouldn't have to babysit professionals. I work from home; I check his work minutes after he leaves and send these photos to the company immediately after. Still nothing!

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    1 month ago

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    5 months ago

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    11 months ago

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    1 year ago

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    Sean N.

    Helpful 2
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    9 months ago

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    10 months ago

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    2 years ago

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    2 years ago

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    3 years ago

    Prompt, professional service and always responsive. They've done a good job staying in touch throughout our freezing temps days, as well.

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    Sean N.

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    3 years ago

    They come by when they say and do an awesome job with our pool !!! Staff is really friendly

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    3 years ago

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    3 years ago

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    4 years ago

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    Coleman Bright Ideas For Your Home

    Coleman Bright Ideas For Your Home

    2.0
    (4 reviews)

    This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

    Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.

    CK Pools - poolcleaners - Updated June 2026

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