This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.

Came in to the Leslie's today and met a gentleman Named Keith, Customer Service was Amazing. Kid…read moreis Smart An Knows what he's talking about I look forward to Coming in weekly to see Him specifically lol, Great job kid!!!

The employee on this Friday afternoon appears new and not all that familiar with interacting with…read morecustomers. I received a water analysis for my hot tub as chlorine when it is bromine. Instead of helping me with my treatment questions he says "Boss, you needed to change what is in the profile." 1- He asked no confirming questions and was waiting on 2 to 3 people at the same time because they scheduled him by himself 2- teach this young man how to professionally interact with a customer, I am not your boss. 3- in the event something goes terribly wrong from a security perspective, please note your back door is blocked wide open with one employee in the building. Employee has not failed, manager has.

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

Finally... an honest review! This particular pool company…read morehas the worst cleaning service! I paid a premium weekly fee, but received very poor service for over 6 months! I sent numerous emails, texts, and left several phone messages of concern. All were unanswered until I sent a notice to discontinue service! Took water sample to local pool store. Was explained that pool had constant algae growth due to lack of applied chemicals. However, Weber pool said it was from leafs falling into the pool. That statement proved that either; they don't know what they are doing, or they just collect a premium fee, and provide minimal service! They prey on homeowners that have no experience or knowledge of cleaning their own pool, or working their own pool equipment. Take the time to know how you pool system works, to avoid a potential service ripoff! I would NOT recommend Weber Pools!

Avoid these guys at all costs. I thought they were performing the proper service on my salt water…read morepool, but instead they did everything wrong. After just one week of NOT having these guys service my pool, the chemicals are more balanced, the pump is running better and I have fewer issues.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Jay did a great job for us and responded in a timely manner. I appreciate his professional…read moreexpertise and down to earth advice on which course to take.

BEWARE: SunStone Pools & Outdoor Living, cancelled an unfinished project via email using a bogus…read moreexcuse while owing us thousands of dollars and leaving us with an unusable backyard full of rocks, sand, holes, rusted metals, and trash. The owner, Brad, is refusing to return the money and give us an itemized breakdown of all cost and labor. He has threaten to countersue me if I take any legal action and has name dropped his Attorney, A. H., to attempt to intimidate me. Below is a summary and I have attached a more detail timeline of events. May 31, 2023. Agreement. Total Cost $62,950. Verbally discussed with Byron (Sales person) that I needed the project completed July 4th. As of July 5th, I have given SunStone Pools $36,950 and they have only completed $20,550 worth of work. On June 20, due to an argument with Brad, owner, over a timeline where he shouted and called my idea to fill the pool back up because it was cracking due to the extreme heat stupid. I received a timeline via email with milestones and an agreed completion date of July 14 from Byron at the direction of Mark (marketing) who had de-escalated the situation the day before. After the owner had asked his workers to leave my house. By July 5, I started receiving text and calls that they were having trouble sourcing the travertine that they knew back on June 19 that they had to pre order 3 weeks in advance. That night I sent an official notification to everyone that I needed that project completed by the agreed date of July 14, 2023 as agreed verbally and in writing. On July 6. Brad sent me an email cancelling the project because according to him, me asking for the project to be completed by the date that was agreed verbally and in writing was "anticipatory breach of contract." SunStone Pools stopped work and abandon the job, so I requested an itemized breakdown of all costs and labor to determine the exact amount owed to us and that any money owed to us be returned by July 10, 2023 end of day. Brad the owner has refused. I filed a claim with the BBB and his only response was that he cancelled the project because I "promised not to pay" which is lie and I submitted the email as proof. This has been a nightmare for me and my family and yet he continues to attempt to re write history with his own narrative to justify what he did to us. I just want the thousands of dollars that was given to him to complete a job to be returned to me so that I can start cleaning up the mess that his company left behind. Please Beware !

In early 2014 Sunstone Pools and Outdoor Living completed a renovation of our backyard and pool…read more Another company was responsible for laying the travertine pavers/deck. Recently we noticed that a number of the travertine pavers had shifted, including a number around the perimeter of the deck. Some also had cracked. Because of Sunstone's previous excellent work, we contacted Brad for advice. He soon had an awesome team of workers on the job, lifting the old pavers, leveling, and installing new pavers in appropriate areas. They also shored up the perimeter of the deck, inserting rebar so that the shifting would not occur again. We are grateful for the excellent team of workers and the professional job done in a very timely manner. We are very satisfied with the total experience and highly recommend Sunstone Pools and Outdoor Living.

Ordered a pool cover from Hart Pool and Spa last fall. Highly satisfied with the cover,…read moreinstallation and removal.

Poor service. Don't show up when scheduled and no call to update us. Scheduled and did not show up…read morethat day or the next day.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

They replaced my pool heater. They were fast, reasonably priced, showed up when they said they…read morewould and communicated well. Not much more you can ask for. Already referred a couple friends to them and have now hired them as my "pool guy".

Fast reliable service. I always use them for repairs and maintenance.read more

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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