This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Would not recommend this guy. Installed over $1,000 of equipment I later had issues with. He…read moredisputed what the manufacturer told me, and only seemed interested in arguing. Long story, but short version is when he said I slandered him for leaving a bad review, and I responded it's not slander if it's true, his response was to quote what the Bible says about slander. I'm Christian too, but that's no way to run a business. I asked him to leave and he stood at my doorstep and continued to argue. Later he called and left me a voicemail just so he could call me a liar, so I guess i don't need to tell you much more about his professionalism. I'll call another company to resolve this issue. Hard pass.

I can't say enough about the first rate customer service that I received from this company. Justin…read moreSanders was focused on getting my equipment repaired and running as quickly as possible and as economically as possible. I will definitely be using them for all my future needs, and I wholeheartedly recommend them to you.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

Couldn't be more pleased with MetroPlex Pools. The engagement started with Ryan for the initial…read morevisit onsite to discuss my layout options and my very detailed and extensive needs. He advised me on the pool color which I love as well. He understood and gave me a firm quote. The owner Steve was also involved in making sure they understood my vision, and Steve was kind enough to invite me to his home to allay my doubts and give me design ideas for the spa and waterwall as well. The pool (Latham Astoria 14) was ordered on Mar 15th and the pool got delivered Mar 26th as promised. The dig crew (shout out to the brothers - Dustin and Josh) was fantastic. Courteous and never complaining with my demands. My lot entry is quite narrow, and Dustin handled bringing in the pool expertly. From them on, the drainage, piping and waterline tiles crew were great as well. Prompt and on time. And I cannot thank Ivan (Pool School extraordinnaire) and Erika (Project Co-ordinator) with the level of support that they have provided in finishing up the project. I would recommend a fiberglass pool, and MetroPlex Pools in particular to everyone in the DFW area. They have a fan for life.

Okay y'all! Look no further...I scoured reviews, assessed competitors for plunge pools, and I am SO…read moreHAPPY we chose Metroplex. The team is committed to quality construction and customer satisfaction. From the owner Steve, to the front office team, our client contacts Ivan and Erika, and our amazing, meticulous installers, THANK YOU! We absolutely love our pool. It's brought our family so much joy and is a much welcome addition to our endless Texas summers.

We are very happy with the great job Corby did to repair our pool pipes and equipment after the…read moredamage from the ice storm. Super nice , knowledgeable and reasonable ! We highly recommend them ! Roy and Pam Smith

I was referred to Chris via one of the Facebook groups. We were in the middle of closing our house…read moreafter the TX winter storm hit. Closing was delayed for 3 weeks because of plumbing and pool issues from the freeze. There was this specific part that everyone seem to be looking for. It was a hard find, but during the time it took to get to the sellers to fix the pool, I reached out to Chris and he said he had used part that was still good. He was willing to help us by letting us "borrow" the part until the new one arrived. By doing this, it allowed us to get the pool running and get the other issues fixed. We were able to close on the house that week. On top of that, he dropped off the part and picked it up. This is an extreme act of kindness. He doesn't even know who we are. He didn't demand or ask us to use his service. Most people would say we have to use their service to get the part. We didnt because the seller used their own pool guy and the guy was already involved from the beginning of the process. The people in the FB group highly recommended Chris because he came to fix their pool and their neighbors' pools. Everyone was having pool issues and it was so hard to get parts and for someone to come out. I really appreciate Chris for his generosity and for helping a stranger. We will be using him after we move into our house. This says a lot about someone. I hardly post reviews but I do when they did something super awesome and kind. Thank you so much, Chris!!!

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

Came in to the Leslie's today and met a gentleman Named Keith, Customer Service was Amazing. Kid…read moreis Smart An Knows what he's talking about I look forward to Coming in weekly to see Him specifically lol, Great job kid!!!

The employee on this Friday afternoon appears new and not all that familiar with interacting with…read morecustomers. I received a water analysis for my hot tub as chlorine when it is bromine. Instead of helping me with my treatment questions he says "Boss, you needed to change what is in the profile." 1- He asked no confirming questions and was waiting on 2 to 3 people at the same time because they scheduled him by himself 2- teach this young man how to professionally interact with a customer, I am not your boss. 3- in the event something goes terribly wrong from a security perspective, please note your back door is blocked wide open with one employee in the building. Employee has not failed, manager has.

Poor service. Don't show up when scheduled and no call to update us. Scheduled and did not show up…read morethat day or the next day.

Ordered a pool cover from Hart Pool and Spa last fall. Highly satisfied with the cover,…read moreinstallation and removal.

Technician knew what was wrong and had it replaced a few minutes later! Really nice to have someone…read morethat knows what to do right away!

This place is great for good advice, products and service. We had to replace a DE filter vessel…read morethat ruptured, during the search I spoke to Kim who recommended a multi cyclone pre filter and cartridge system. It is so much easier to take care of and works great, I've been a customer ever since for supplies and service. Rick did the install and we have had him back twice for minor repairs on other parts of the system. He is knowledgeable and quick to respond. This is our go to location for all things related to the pool.