Should have looked at these reviews, this company is a bunch of con-artist. They will break you pool and then charge you to fix it.

Great family, great company, great pools! They really care about their customers and do an excellent job.

Responsive, proactive and a great value. The whole team is a delight to work with, can't ask for much more!

Regretfully the company I heard from several neighbors was professional in every way, has not proved to be so. I scheduled two appointments with an associate of Hayden Pool; however, both were missed in that an over scheduling with no call that their associate will be late or no call at all. On my second appointment, I call one hour after the AM appointment scheduled and I was told there associate came by knocked on my door and rang my doorbell. I mentioned I was home all day with "4" dogs and if anybody can to our front door, neighbors three doors down from my home would hear my dogs barking....i also mentioned "your associate must have gone to the wrong house..... Certainly not the world class company I heard about. Hopefully on Monday their associate will show up on time and we can agree to agree with their quote. read more

Hayden pool service its not a trust worthy company ! i contacted them to have my pool light replaced and after several vigorous questioning by them they texted me full price ( in and out ) to have the light replaced, i provided them the new light once tech came to my house i provide them my card to charge after completion and to my surprise they charged my card without my consent twice more what they texted me , i don't recommend this company. read more

Worst pool service ever. We used them for an inspection then THEY emailed ME to use them in the future for service. I agreed to hire them for monthly service, even though their quote was much higher than every other company I called. The freeze hit Texas and our pool heater and pump broke. They told me I was on the list for service. After several days I called and asked if/when they thought they could come out. With massive, vile, ugly attitude the jerk on the phone told me at least two weeks, if not more, because they had to service their regular customers first. What a moron. I had already agreed to monthly service and already had them out to winterize the pool. Then, the same idiot, Vinita, who solicited me as a client told me to go eff myself basically because they were too busy with their 700 clients. These are expensive, rude, brain dead jerks. Do not use them. By the way, I called a very reputable pool service company this morning and they're coming out today. And $50 less a month for service. Live and learn. Most expensive is not the best. read more

I've done work with Hayden multiple times, and every time I talk to one of the office workers, they act like they don't ever know what's going on. Except this past time, when I called and spoke with Vinita. She's so thorough, and makes you feel like you're the only customer they have on service. People need to be more like her! read more

I have used hayden pools for 20+ years and their service was great. They were very responsive when needed to be and made sure my pool was always in the best condition. Not sure why everyone is not using hayden pools for service and all their needs! Thanks for so many years of great service! read more

Probably the best pool service company around. There is always somebody there to answer the phone during business hours and they will do their best to solve your problem. You may find cheaper but you can't find better. Remember you get what you pay for. read more

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Basing this off three interactions. We bought a house with a pool and paid for their inspection prior to purchase, They identified several issues which were fixed by the seller. So I'll give them 4 stars for that service. We also paid for their "pool school". Absolute and total waste of time and money They spect no more than 15 minutes showing me how to adjust different valves - never mentioned how to maintain the filter or how to manage the chemicals. 1 star, Then we had an issue with a new part they installed. It was under warranty, yet they charged me a service fee to fix a part they installed that was under warranty that failed. 1 star. Average 2 stars. From other reviews it looks like their strong suit is cleaning leaves out o the pool and scraping the ides for algae. So, perhaps use them for that and use others for the important stuff. read more

This company does good work but after they tried to sell me a new heater for $3500 which they said I needed I decided to get a second opinion. It needed a part only and now works perfectly for only a $300 repair. I would not recommend them...and they charged me a service call to tell me I needed a new heater which wasn't true. read more

solid company with quality ethics. Ask for Dean.

We used Hayden for our weekly pool service for the past two years and their service was top notch. The pool stayed in great shape year round -- even in November when our trees dropped all their leaves into the pool. We were surprised during the first fall season when we came home to 8 trash bags of leaves on the curb after a weekly pool service; it must have taken our tech hours to do the job that week! We would recommend them to anyone who doesn't want to think about all the maintenance involved with having a nice pool! read more

Great company, great service and great people. I used another company for a few years, and always had algae and debris in my pool. Now my pool is always spotless and clean. Highly recommend these folks! read more

Hayden Pools have been taking care of my pool for almost 20 years. They have always been timely, professional and respectful. They have clean the filters, repaired or replaced parts as needed, and guided me through adjustments needed to keep the creepy crawly cleaner running efficiently. They are always my first call when the pool needs any service. read more

Incredible staff and amazing service. They always have my pool looking pristine week after week and I love it. Definitely a great pool service for anybody looking for one in Dallas! read more

Hayden pools is terrible with customer service. The workers that come out to your house are very nice and prompt, but Barry is an absolute ass. We just moved into our house and were told that we could get service for one month for $160 and we told them that was what we wanted to do. It never got communicated with Barry that was what we wanted and when we got a bill for $260 for only TWO visits he said he could do nothing and would not honor the price of $160 per month for FOUR visits. I was thinking about using them for the season but since they decided to up charge me for their lack of communication they just lost a customer. Watch out for Barry if you do choice to use this company and good luck. read more

Hayden Pool company has some good pool cleaners but they are always trying to add services and slip them in without telling you about them until after they're done. I have had a lot of trouble getting a monthly invoice from them since I pay with a credit card every month. They try to sell you things that you do not need and don't explain it until you get the bill and ask about it. They tried to sell me a new heater when all I needed was a part and it has been working fine ever since. I like the man who comes to clean my pool, but I do not trust the company. The excuse I got for No invoice was that they had the incorrect email so we made sure it was correct and I still did not get any invoices in my email. That sort of smacks of deception. read more

Recently I tried using Hayden Pool as our pool was getting that green glow from all the heat we have been having. They were nice and accommodating while setting up the appointment. We received a verbal agreement of $200 to perform the service (which is a bit high but we needed to get it done). Their technician showed up 1.5 hrs late with no heads up and just went into our yard with no warning. I caught him several times playing on his phone and hanging out in our driveway. Little did I know we were being charged the whole time since he has a tracker on his vehicle. They also showed up first thing Saturday morning with no warning and started pounding on our front door. Then they showed up 3 more times the following week with little to no communication to let us know. When we received our bill it was nearly $600! When my husband confronted Karen, the owner, he was met with hostility and anger. When I tried to speak with her for an explanation of the bill, she was very rude and only offered to send my bill to a collections agency. She did not want to talk it out or investigate. Please do NOT do business with this company as their goal is to bate and switch then loose the customer. It is poor business practice and I do not want any of you to experience the same disrespect I just endured. read more

Hayden Pool Service came on our property without notice or authorization and did unauthorized work, which we had no idea about until we received an invoice from them for the work. When I called to tell them not to do the work and that i never authorized it, Barry indicated he would look into it and call me back. We found out later that during the time it took him to call me back he sent someone back onto our property without authorization to take pictures that the work had been done. He then yelled at me and threatened me when I indicated that we did not authorize the work and would not pay the invoice. We have now installed additional security features to our backyard after our experience with Hayden Pool Service. read more

We constantly delt with our pool turning green and having no chlorine. I took a water sample to get tested on multiple occasions and the chemicals were all on the Lower end. After switching to Hayden Pools we haven't had that problem any more, and every time I've had the water tested sense the chemicals have been "correct" (I used Leslie's pool supplies). read more

I had used Hayden pools weekly service in the past and was pleased with them,however now i only use them them when i need to have a super clean performed on my pool. I am deeply disappointed with their service. I called them for a Super Clean to take place 4/18. I was charged $410. The pool was not getting any clearer. I called them back and told them that not only was pool not clear, but the chemicals that they had put in pool were at the bottom and that should not be the case. Karen advised that they could not send anyone that day, however a pool person would come 5/1 to take a look and clean up. I get home to find that brush was laying pool side but chemicals were still at bottom. Looks like they came to look, but that was the extent of the 'follow up'. Hayden Pools used to be reputable....NOT ANYMORE. $410 dollars for a pool that is still unclear and chemicals. Marisa Sifuentes read more

horrible communication with customers in helping understand pool equipment and issues. tried to talk to the manager about my concerns and he was impatient and yelled at me. my gut says they're not honest- move on and try another company. it's not worth the sleepless nights and big invoices. read more