Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

Summary: DO NOT WORK WITH ANTHONY & SYLVAN. This was by far…read morethe worst company I have ever worked with. Terrible communication, broken promises, repeated inspection failures, property damage, and constant follow‑up required on my end. A project promised to take 2 months has taken 11 months and is still not complete. Avoid this company at all costs. Details: Anthony & Sylvan were by far the worst company I have ever worked with. I am writing this detailed review to warn others and am including my email address (espermelhem@gmail.com) so anyone considering them can reach out for more details since none of the 27 reviewers included their contact info to just understand how the process went. I am also attaching photos to back up everything stated here. For any cost, DO NOT work with Anthony & Sylvan. Sales Experience: Starting with the salesperson, Brandon Biazo: Before signing the contract, he was so responsive and attentive while plans were being created. The moment the contract was signed, he completely disappeared. Calls, texts, and emails went unanswered, and there was zero accountability post‑sale. Property Damage & Failure to Inform: During construction, Anthony & Sylvan: - Broke my irrigation system and never informed me - Damaged the drainage system and never informed me - Dropped a forklift onto my house In every case, I had to discover the problem myself and follow up repeatedly just to get acknowledgment and pay from my own pocket to fix. Even then, resolution was slow or nonexistent, and I ultimately fixed some of the damage myself to keep the project moving. Project Delays & Broken Promises: I had to manage this project myself every step of the way. I was promised the pool would be completed in 2 months. It has now taken 11 months, and the final inspection is still not completed. They have failed inspections repeatedly, causing major delays, weeks went on with 0 work and no communication and I still have to follow up constantly on next steps, scheduling, and fixes. Construction Management Issues: - Dominic (construction manager at the time, who I believe is no longer with the company) consistently overpromised and underdelivered. I have messages and emails showing missed commitments and false timelines. - Adam Beeson (Lead Construction Manager) communicated slightly better than the others, but I still had to repeatedly follow up on major issues such as inspections, deck completion, and drainage repairs. Communication gaps of days and sometimes weeks were common, even when active issues were ongoing. I have extensive documentation proving this. Supporting Evidence: I am uploading photos of email chains and the forklift damage to my home to support this review. If anyone wants further details, feel free to reach out: espermelhem@gmail.com. I am more than happy to share additional information and documentation.

Extremely disappointed with this pool. As soon as they received the last payment (two months ago)…read moregetting them to finish work has been like pulling teeth. They stopped responding to calls and messages, failed to provide updates, and never followed through on scheduling required city inspections. We were left constantly chasing answers with no accountability or professionalism. A project this expensive should come with reliable communication and proper permitting/inspection management. Would not recommend based on our experience.

Sorry to say this is my last excellent review for Riverbend Sandler service tech James Guice only…read morebecause we sold our home and no longer own the pool!! But James once again did a fantastic job with a small repair needed to satisfy the buyers inspection. James is just the best, he is knowledgeable, friendly and always responsive. Thanks for all your great work James!!

Riverbend Sandler just instituted a service fee on paying with credit card. This is absurd. These…read moreare not $3-5 charges. These are hundreds and thousands of dollars of repairs and maintenance and then they instituted a percentage service fee to pay with a credit card? Not acceptable. Ok fine, I will pay you cash. Nope, service people don't take cash. This is not ok. We have been loyal customers. This is not how to treat customers. This is not how to do business. If you don't like your terms with the wire company you need to manage your business with them.

Well, not a great experience this time. I brought my coupon (not expired) in to get 20% off and at…read morecheckout the guys said they had been getting errors and the coupon isn't working. I said, oh well I can just place the order online then and pick it up tomorrow since the website had 20% off promo today as well. He told me no, that wasn't working either. So against my better judgement, I paid full price. When I got home, the promo code online worked. So I ended up paying $29 more than I should have. The guy at the counter was also very condescending. I appreciate the advice, but if I know something works for my pool, I don't need you telling me I'm doing it wrong. I won't be returning to this location.

From the owner: Leslie's is your trusted neighborhood pool store in Dallas, Texas and a go-to destination for all…read morethings pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

The new manger Shawn is fantastic. Knows how to treat a customer and is very pool knowledgeable…read more I am definitely using this location even though it may be a little further from Lake Highlands.

There used to be nice people working here, but lately the guy who is there most of the time is…read moresuper rude. He won't even greet you when you walk in the door. We have bought so much stuff at Leslie's over the years, I'm kind of incredulous about being treated this way. No hello, no thank you, just rude like you're interrupting their day, even when there is absolutely nothing going on in the store. If you need your water tested or need to buy anything from Leslie's save yourself the aggravation and go to the Hillcrest and Campbell location instead where they are sweet and helpful. They say things like "how's your day going?", "let us know if you have any questions", and take care". Goodbye and good riddance Leslie's at Coit and Spring Valley.

We were having a problem with our Cal Spa 767 which we purchased some 6 years ago and we were…read morehaving problems with the breaker switch tripping. Called to have service come out and diagnose the problem. Adam was here on time and was able to figure out that the Heater was bad. He ordered the new part and did a fantastic job of installing the new heater. Very happy with Adam and help from TJ at the Carrollton office.

I stand corrected... Kyle immediately responded to my dissatisfaction and demonstrated honorable…read morecustomer service and attention to our pool service needs. Thank you, lad... Very much appreciated!

We had some issues with our spa and called for a service call. They sent an older man who charged…read moreus over $1000 replaced some parts and left with the hot tub still broken. He ignored my calls and when I texted regarding my concerns, he confirmed he would not return and preceded to insult me. I would not use this company ever again.

From the owner: We are inground spa spealist serving the North Dallas area. We do service any type of spa, inground…read moreor movable.|Year Established: 1983.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...