The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

Summary: DO NOT WORK WITH ANTHONY & SYLVAN. This was by far…read morethe worst company I have ever worked with. Terrible communication, broken promises, repeated inspection failures, property damage, and constant follow‑up required on my end. A project promised to take 2 months has taken 11 months and is still not complete. Avoid this company at all costs. Details: Anthony & Sylvan were by far the worst company I have ever worked with. I am writing this detailed review to warn others and am including my email address (espermelhem@gmail.com) so anyone considering them can reach out for more details since none of the 27 reviewers included their contact info to just understand how the process went. I am also attaching photos to back up everything stated here. For any cost, DO NOT work with Anthony & Sylvan. Sales Experience: Starting with the salesperson, Brandon Biazo: Before signing the contract, he was so responsive and attentive while plans were being created. The moment the contract was signed, he completely disappeared. Calls, texts, and emails went unanswered, and there was zero accountability post‑sale. Property Damage & Failure to Inform: During construction, Anthony & Sylvan: - Broke my irrigation system and never informed me - Damaged the drainage system and never informed me - Dropped a forklift onto my house In every case, I had to discover the problem myself and follow up repeatedly just to get acknowledgment and pay from my own pocket to fix. Even then, resolution was slow or nonexistent, and I ultimately fixed some of the damage myself to keep the project moving. Project Delays & Broken Promises: I had to manage this project myself every step of the way. I was promised the pool would be completed in 2 months. It has now taken 11 months, and the final inspection is still not completed. They have failed inspections repeatedly, causing major delays, weeks went on with 0 work and no communication and I still have to follow up constantly on next steps, scheduling, and fixes. Construction Management Issues: - Dominic (construction manager at the time, who I believe is no longer with the company) consistently overpromised and underdelivered. I have messages and emails showing missed commitments and false timelines. - Adam Beeson (Lead Construction Manager) communicated slightly better than the others, but I still had to repeatedly follow up on major issues such as inspections, deck completion, and drainage repairs. Communication gaps of days and sometimes weeks were common, even when active issues were ongoing. I have extensive documentation proving this. Supporting Evidence: I am uploading photos of email chains and the forklift damage to my home to support this review. If anyone wants further details, feel free to reach out: espermelhem@gmail.com. I am more than happy to share additional information and documentation.

Javier and team did an excellent job with our new pool, Adam is top notch, Thanks Anthony & Sylvan,…read morewill recommend to anyone interested in getting a pool

Ryan D the tech that serviced our water pump was very courteous and notified us when it was…read morecomplete. He noticed a deficiency on the pump and personally let us know so that he would take care of it before there was additional leakage. We appreciate the service that we've been given by many of the Riverbend technicians over the years. Always very courteous, knowledgeable about the equipment and willing to repair if they have supplies handy. Thanks Riverbend!

Sorry to say this is my last excellent review for Riverbend Sandler service tech James Guice only…read morebecause we sold our home and no longer own the pool!! But James once again did a fantastic job with a small repair needed to satisfy the buyers inspection. James is just the best, he is knowledgeable, friendly and always responsive. Thanks for all your great work James!!

Well, not a great experience this time. I brought my coupon (not expired) in to get 20% off and at…read morecheckout the guys said they had been getting errors and the coupon isn't working. I said, oh well I can just place the order online then and pick it up tomorrow since the website had 20% off promo today as well. He told me no, that wasn't working either. So against my better judgement, I paid full price. When I got home, the promo code online worked. So I ended up paying $29 more than I should have. The guy at the counter was also very condescending. I appreciate the advice, but if I know something works for my pool, I don't need you telling me I'm doing it wrong. I won't be returning to this location.

From the owner: Leslie's is your trusted neighborhood pool store in Dallas, Texas and a go-to destination for all…read morethings pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

The new manger Shawn is fantastic. Knows how to treat a customer and is very pool knowledgeable…read more I am definitely using this location even though it may be a little further from Lake Highlands.

There used to be nice people working here, but lately the guy who is there most of the time is…read moresuper rude. He won't even greet you when you walk in the door. We have bought so much stuff at Leslie's over the years, I'm kind of incredulous about being treated this way. No hello, no thank you, just rude like you're interrupting their day, even when there is absolutely nothing going on in the store. If you need your water tested or need to buy anything from Leslie's save yourself the aggravation and go to the Hillcrest and Campbell location instead where they are sweet and helpful. They say things like "how's your day going?", "let us know if you have any questions", and take care". Goodbye and good riddance Leslie's at Coit and Spring Valley.

We were having a problem with our Cal Spa 767 which we purchased some 6 years ago and we were…read morehaving problems with the breaker switch tripping. Called to have service come out and diagnose the problem. Adam was here on time and was able to figure out that the Heater was bad. He ordered the new part and did a fantastic job of installing the new heater. Very happy with Adam and help from TJ at the Carrollton office.

I stand corrected... Kyle immediately responded to my dissatisfaction and demonstrated honorable…read morecustomer service and attention to our pool service needs. Thank you, lad... Very much appreciated!

We had some issues with our spa and called for a service call. They sent an older man who charged…read moreus over $1000 replaced some parts and left with the hot tub still broken. He ignored my calls and when I texted regarding my concerns, he confirmed he would not return and preceded to insult me. I would not use this company ever again.

From the owner: We are inground spa spealist serving the North Dallas area. We do service any type of spa, inground…read moreor movable.|Year Established: 1983.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!