JT Ultimate Pools was assigned to me from our home warranty company, bottom line up front: DO NOT LET THIS CONTRACTOR PERFORM YOUR HOME WARRANTY WORK! The chlorinator salt cell was the second item on the claim dispatch and the subject of this review. (see my previous review for the pool heater) Brian from JT Ultimate Pools was dispatched to evaluate and diagnose the fault code for the Jandy Nature 2 Fusion Soft 1400 Cell Kit. The technician concluded the salt cell was defective. Brian replaced the salt cell. The fault code still existed. Brian returned and replaced the DC cord, but the fault code still existed. The technician then replaced the salt cell transformer, but the fault code still existed. I informed Brian the transformer was wired incorrectly to the "line" side of the filter pump relay leaving the transformer to be continuously powered for over a week straight. The Nature 2 Fusion Soft Installation manual clearly shows the proper connection is to the "load" side of the filter pump relay and no other "alternate" methods of wiring the transformer are authorized. Brian then replaced the Sensor Kit- 3 Port Salt Cell. He also rewired the transformer in accordance with the installation manual, changing the power wires from the line side to the load side of the filter pump relay. While doing this he now noticed signs of an overheated connector of the salt cell to the PCB board. He removed the Purelink wiring harness in question stating we didn't need that anyway. The fault code was still present. The very next communication I received was my claim was closed by JT Ultimate Pools with no explanation. I called Jackie (JT Ultimate pools co-owner) with no answer, but did receive a text stating it was denied because of the "burnt wires to the board". I attempted to explain over text, because they would not answer my call, that Brian wired the transformer incorrectly causing the circuit to stay powered for over a week was a plausible cause of the overheated connector. No reply. The questions I asked: 1. Was the overheated connector caused by the incorrect transformer wiring by JT Ultimate Pools? 2. If the connector was previously damaged, why didn't the technician see this very early in his troubleshooting? (One of the steps taken was to replace the cord that connects to this connector) 3. Where is the evidence this condition existed prior to improperly wiring the transformer? (with 4 previous visits) 4. Why is my system left in an unauthorized condition with a required part missing? (Part# R0447500) No response to any of these questions. I provided the manufactures installation manual (Nature 2® Fusion Soft Installation and Operation Manual) that shows this transformer was wired incorrectly. Also, the wiring harness was removed and not replaced. According to the Nature 2® Fusion Soft Installation and Operation Manual, removing this harness (Part# R0447500) and connecting the salt cell DC cord directly to the board is not an authorized procedure, nor is this part optional. JT Pools left the salt system in an unauthorized condition, potentially causing more damage. (This is the current state) This review does not fault the warranty company, or the technician, Brian. The issues raised here rest solely with JT Ultimate Pools as a company. The lack of communication, closing the claim without explanation, and not providing the warranty company with factual, complete, and honest data. The warranty company knows nothing of the incorrect wiring done by JT Ultimate Pools. I have tried to work with Jackie and Brian from JT Ultimate pools, but they have ceased communication. Also, JT Ultimate pools has left my system in an unauthorized condition by removing a wiring harness and directly connecting the salt cell to the PCB backboard potentially leading to further damage. The original fault code still exists today. I initiated a "recall" with the warranty company to remedy the current situation, but JT Ultimate pools had the claim canceled without any communication to me. Again, I want to be very clear here, as Terry mentions in most of his replies the approval/denial resides with the warranty company, this is true BUT, the home warranty company approves/denies claims based on the INFORMATION RECEIVED FROM THE CONTRACTOR, they are not pool specialists. This denial was based on false, unanswered, and incomplete information from JT Ultimate Pools about an overheated connector that was discovered after the transformer was wired improperly for a week, even after 4 previous troubleshooting attempts. This is evidenced by the warranty company having no knowledge of the incorrect transformer wiring done by JT Ultimate Pools. Once again, there is a lot more to this event that involves integrity, customer service, and communication, all of which were nonexistent. Very disappointing to say the least. Terry, can I get my system back to the authorized condition with part number R0447500? read more

I truly wish you could give zero stars. Dealing with JT Ultimate pools has been disastrous and I hope this review reaches you before you consider doing business with them. If your home warranty selects this company, REQUEST A DIFFERENT COMPANY ASAP! Pool Heater inoperative: Brian from JT Ultimate Pools came to troubleshoot the pool heater, which would not fire. He mentioned a few possibilities for the cause. That evening, I received word the claim was denied because my pH was high, and that high pH causes heater damage. The interior of the heater was not inspected, nor was any evidence of damage to the heater found. I received the photos of the chemical test strips from JT Pools showing very normal chemical levels across the board. When I questioned JT Ultimate pools with the "high chemical" claim, They coordinated with the home warranty company to do a reevaluation. For this visit, I had my water computer tested the two days preceding their visit in which all chemicals (including pH) were in the normal range. JT Ultimate pools once again stood by their claim that there was high pH and that is what caused the heater to not fire. I received the photos of the test strips from JT Ultimate pools for the reevaluation showing yet again, normal chemical levels. I tried to work through this with Jackie, the co-owner, and she informed me that Terry, the other co-owner said in his opinion the high pH caused the damage (without ever looking at heater interior photos or visiting my property). They have ceased communicating with me. I asked two questions: 1. Show me evidence of "high chemicals, Especially pH" and: 2: Evidence of damage to the heater caused by high pH. I provided: 1. Computerized water chemistry results from a third party the two days preceding their reevaluation showing normal chemical ranges and: 2. Evidence from ANSI/APSP/ICC-5 2011 American National Standard for Residential Inground Swimming Pools that refute the claim of high pH causing heater damage. No response to either question. I do not take issue with the warranty company, as they base their approval/denial on what the contractor (JT Ultimate Pools) reports to them, in this case, false, unanswered, and incomplete information about high pH causing the heater to not ignite. I also do not take issue with Brian, the technician, he maintained the heater failed due to normal wear and tear and never claimed high chemicals to be the cause of the heater not firing. There is a lot more to this event that involves integrity, customer service, and communication, all of which were nonexistent. Very disappointing to say the least. ** I would like to be very clear here, the home warranty company ONLY approves/denies claims based on the information received from the contractor, they are not pool specialists. This denial was based on Terry's personal opinion (JT Ultimate pools) stating the pH was high, NOT the technician, NOT the home warranty company. With zero evidence of high pH, heater damage, or a personal visit. Luckily for me, the Home Warranty Company understood the ask and sent out another contractor who subsequently repaired the heater. I will write a separate review for JT Ultimate the other item under this warranty claim when complete. **Update 12/2022, the pool heater was replaced AND COVERED by the Home Warranty Company when a different Pool company evaluated the heater** read more

The absolute best in the business. I have had Terry M. bid me for a remodel. Not only was he less then the competitor. But he stayed in contact with me until the very end. So I agreed to the remodel. The best decision I made regarding our pool. Because our pool is stunning! We receive lots of complements. The owner -Terry has called to make sure we are satisfied and if we need anything. He is a true professional! His 2 techs also came out and installed our heater and our automation. Both named Brian. But both true professionals. Did a wonderful job! I really do Thank you JT Ultimate pools. I will be having my friends and family calling for repairs or a remodel. read more

I am so impressed and pleased with this company. Ray Bishop came out and replaced our pump in a very short time and on the same day as my first appointment. We have had that pump replaced by another service that took three tries and two pumps. A total of 3 months without a pump. Yes our pool was green. So needless to say I was not expecting to get my pump replaced on the first service call but "bam" all was taken care of by Ultimate Pools. I can't thank and recommend them enough. I am so happy with Ray's awesome service. Did I mention how professional and polite he was? Give them a call, you will be glad you did. read more

Ultimate Pools was very quick to respond to my pool pump not working -- the next day. Ray was assigned the job and, as promised, arrived in the middle of the window given, and included a text when he was on the way. He completely checked the wiring for the timer, and pool pumps as well. He quickly found and corrected the problem. It's great to use a company that employs such competent technicians, but it's an added bonus when they are friendly and personable. read more

After contacting Ultimate Pools regarding our issue, We received an appointment quickly regarding our polaris that was leaking. Confirmation of appointment date was sent. Day before appointment another confirmation of appointment! Ray Bishop showed up and knocked on our door to let us know he was here! The part was replaced and he knocked on the door to show me the part and advise he was done. Excellent communication from start to finish! Thank you! read more

Ultimate pools was the third company that First American sent me to fix my spa heater. Brian showed up on time, diagnosed and fixed the problem in short order that the other two contractors couldn't handle. He explained the problems and patiently answered all my questions. I would recommend them for pool/spa repairs. read more

Our Warranty service assigned our issue to Ultimate Pools. We received prompt communication and they arrived when they said they would. The technician (Brian A) was very professional and quickly got our pump back up and working. It was a pleasure to do buisness with them read more

Had a pool motor installed by technician Brian Alaniz , very experienced and knowledgeable , was able to clearly explain things , would def recommend read more

Colby was professional and very knowledgable. He took care of our pool filter in a timely manner. Thanks for the great fast service!

These folks are great. over the years we've used them to repair our pool plumbing and other pool issues. I highly recommend them!