We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

Love this place but they need to do better job of maintaining this place. The windows need to be…read morewashed.

Rating is for the outdoor pool only. Keller point has several outdoor play areas but you'll have to…read morebe strategic of when you enter and the ages you are trying to entertain. Fridays 10-12pm is currently the toddler ( kids under 5) time and it's nice they keep all the waterworks off so kids can play and parents can see/hear easily. Toddler time is best for the littles, 1-3 year range, my near 5 year old has outgrown the small slide and "baby" area. There are two large slides that open during regular hours but the height requirement is 48" which kids tend to hit between 6-8 yrs old. For us, since my kid is about 5 there wasn't much more than swimming here to do but the lazy River and splash pad. We stayed about 2 hours. There is a good amount of shade on site, an aid station and bathrooms. Until my kiddo is tall enough for the slides there isn't a draw to return. The toddler hours are $10 per family, great price especially for large families, for me I'm paying $5 per person where a family of 4 or more is paying half that per person. Would be nice to equalized the payments to (example) $2 per kid rate to make pricing fair. I like the fenced in area with single entry and exit point. Overall nice place to spend a couple hours once in a while, you can bring a cooler and make a day of it, will return after a growth spurt- or two.

Pool is not open to the public but instead residents who pay for it thru hoa. Unable to get in…read moreunless you sneak in behind another family.

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

From the owner: Transform your backyard into a beautiful retreat with Texas Best Fiberglass Pools LLC in Fort…read moreWorth, TX. Call us today to learn more about our expert fiberglass pool installation and outdoor design services. * Fiberglass Pools * Pool Installation * Backyard Design * 3D Backyard Design * Outdoor Living * Custom Pool Design * Swimming Pool Contractor * Fiberglass Pool Builder * Residential Pools * Pool Construction Services * Backyard Remodeling * Outdoor Design Services

I can not say enough nice things about AquaKids! Our twins have been going there for about 5yrs,…read morethey are like family. Our daughter did great with lessons and now is on their swim team. Our son had a swim accident (not at AquaKids) around the time of starting at AquaKids. He screamed and cried the entire lesson for weeks. The staff was so patient, loving and kind with him. Learning to swim is important to our family so we continued lessons. For about 2yrs he had a fear of swimming but the AquaKids coaches built his self confidence and he is doing so much better! He even wants to be on swim team next year! How can you not love people who help your child like that? I love the class sizes is 4 kids to one teacher. Classes are paced nicely. It is a little pricey but you get what you pay for. :) I highly recommend AquaKids for swimming lessons, they do a free trial so why not?

Awful and what a scam this place has turned into. We took our first child there over 2 years ago…read moreand it was great. The instructors cared and were all well trained. We have now taken our youngest child twice. The instructors barely worked with anyone individually and just read from a sheet of paper. Pretty much 30 mins of do whatever you want. They have now changed their cancellation policy which makes you give 30 days notice so you have to pay for an extra month even though you have no desire to go again. They also changed their make up class policy which makes it way more difficult to do make up classes. Obviously these changes are to hold on a little bit longer before the doors close. Update: I called and requested the paper we signed be emailed to me and I was hung up on. I had to call and speak with someone else

We had an absolutely awesome experience with Watercrest! We redid out pool and patio, adding a…read morejacuzzi, firepit and outdoor kitchen. Even with all the rain in May, they were able to complete the job to useable status in time for my parents 60th anniversary party. The backyard is beautiful! From the design process with Greg, to the material selection with Fiorella, the actual crazy redo with Anthony and the finish work with AJ, we are extremely pleased and so glad we went with Watercrest! This was a big job and they came through on every request! The photos show a still in progress backyard, but we are almost done!

Terrible customer service!!! Our pool was leaking--losing enough water such that we had to add it…read moreevery day. We called to ask for an inspection during the warranty period, but we're told that they were too busy to send anyone out; they instead asked us to perform a "bucket test", which we did. The bucket test confirmed that the pool was losing water. We called them again and reported the results of the test. They dispatched a crew--a subcontractor--who came out and conducted a pressure test. While the pressure test didn't find a structural leak, they did find a significant leak from the backwash jandy, which one of their technicians must have left partially open. They then sent me a $500 invoice for the pressure test saying that because they didn't find a structural leak, I was responsible for the inspections, which is preposterous. As an aside, it took them 8 months to install the pool after quoting a 3 month timeline. They cut all kinds of corners and the City shut them down midstream as a result. Everything about this company is terrible. Of all the things that they do badly, though, their customer service is the worst.