Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

Very bad customer customer service. Doesn't return your calls. They don't train their employees…read morevery well and say they clean baskets and don't. Don't waste your money with this company.

My pool pump motor died on Black Friday of Thanksgiving weekend. Ugh!!…read moreI immediately called who I had used before, which was Mid Cities Pools who claimed to be open. But never heard back. I'm actually glad I found Pony Express instead. I liked working with Zach the owner. He is easy going and polite and did use his mask when I was around too. I asked for an estimate ahead of time and he had no issues giving one. That made selecting his business over others very easy. He also will let you pay via credit cards or cash/check. Again very easy to work with over others. When Mid Cities Pools never called back on Friday or Saturday, I started worrying about the freeze warnings I heard about coming on Sunday. The one thing I did learn is no one could actually replace the motor on a Sunday, or at least none that would work in the Mid-Cities area. Because of the freeze warning, Zach offered to at least come out and bleed the lines in case of freezing. I felt that was such a cut above others. I ended up not having him do that, but I can tell you that after finding out how few pool repair companies work on a Sunday in a major cities like the DFW area, I was shocked I couldn't pay anyone extra even to do the work. So pray you don't have pool motor issues with a freeze coming on the weekend. I would have given Zach 5 stars if he could have replaced the motor on Sunday. But I would give 4 1/2 if I could. I'm not sure how with Yelp. In the end I found the Pony Express's pricing and the length of time it took for Zach to complete everything to be right on point with what Home advisors and Angie list said it would take. Bottomline around 3 hours of labor(include drive time) with the pump motor ran $535 w/tax. Again, that was at the reasonable rate listed by Home Advisor and Angies List. I had one company price me $1200 and not even for getting it in an emergency on Sunday either. That would just be the price. So as you can see I really looked into finding someone to do the work and for the going rate. Zach was that person. I even plan on having him come back to fix another issue I was starting to have with my automatic chlorination system. He was able to look at it and give me 2 options for fixing it. My pool was installed in 2000 and this is the original system. The motor was more than 10 years old so I knew it would go soon. All in all I'm happy I found a new pool company to use, because even after calling and leaving more than one message for Mid Cities pools(one on Friday at 1pm and one on Saturday too) they finally called back on Monday. They called to say they no longer do pool equipment repairs. If they had a voicemail system and not an old answering machine they might have gotten my message on Friday and called me back ASAP. I left messages on both their phone lines too. Remember this is late November with a freeze warning coming that had me starting to panic. Mid Cities just did nothing during working hours and their machine didn't say they were closed on Friday either just closed over the weekend. I honestly think you will be very happy if you use this company. Zach really was very knowledgeable too. Thanks Zach for a job well done.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

I will start by saying, after pool was installed I am mostly happy with what we got. The pool looks…read moregreat. Service and install was a nightmare. After waiting a month and a half for them to get back to me after paying them for pool and install (no communication at all). They kept saying because of rain delays (which we have had a lot of rain). We paid for pool the last week of March. They started 6 weeks ago. They finally finished yesterday (7/15/25). 6 WEEKS!!! We did have like three days of rain spread out. They had dug a hole for the pool that accumulated water. I, the customer, had to by a pump to empty water so they could continue install. Otherwise I would probably still be looking at a big hole with water and partial pool sides installed. It stayed like that for a week. TK the owner is the worst at communication. I told him twice in person and once by text with drawings of where I wanted pump. He ignored all and put pump where he wanted it. He agreed to have pool parallel with fence but it is not parallel at all ( at least a 40 degree angle away from fence). He said he was going to be there on a Monday to back fill pool. He shows up on Mon checks for a leak and informs me he had a procedure to go to at doctor and did not do any backfilling. I would text asking for updates or when they will be back and was lucky if I could get a one or two word reply. He said he would be there Friday and did not show up or call. He would show up on the jobsite and leave without saying a word to me. I would have to stop him as he was driving away to get updates. Common time for them to even show up to start work was 2:oopm. and usually work till 6. They did stay till 8 and 9 pm a couple nights, but after starting at 2pm. His employees were all helpful and ready to answer questions, but try to get anything from him. I paid $850 to have 5x5 deck built. The deck is built and is very sturdy. i will get a measuring tape tonight because it is a very small 5x5. TK, on last day of install tells me, they undercharged me for the deck by $900. This is a nice deck, but $1700. He did not charge me the extra but not worth $1700. Be aware! We also kept getting emails showing we have earned stars with each purchase. I replied to their email twice asking what stars are for with no reply. I had to call after second time in store for chemicals. . TK's wife told me they are for purchases in store. I asked why this was not mentioned the two times we came in to get chemicals and paid full price. Her response was I needed to sign up. Why am I getting texts stating I have these stars if I have to sign up. As I stated in the start of this rant. We are pleased with the pool even if things were done different than what we wanted. I will change plans to fit what he built. The pool is beautiful. But the professionalism with TK pools is non existent and I would not recommend them at all.

I went to TK's today to ask about hot tubs and get a bucket of tablet's. I just had surgery so I'm…read moreon crutches. The lady who works there was very helpful and opened to door for me took care of all my questions and sold me a big bucket of 3 inch tablets. She too had surgery so can not lift anything so she said allow her to get a worker to lug the big bucket of tablets to my truck. It took about two minutes to get someone so no problem she told me to go ahead and go get in my truck so I did. This is where it went from 5 stars to 2. Her ( worker )husband brings the bucket to my truck I said you can put it in the back please. He just plops it on the ground next to my truck and muttered something about his wife can't do it because she had surgery and walks off with an attitude. So I hobble out and pick it up and hop to the bed of the truck to place it in the truck. I feel he should not have had an attitude and been so rude. I will be taking my business elsewhere. Thank you for reading.

Great service we line in Bella ranch every one loves scooter if your looking for a great pool put…read moreyour trust in scooter he's a good family man and trust is key !!! He even showed up for maintenance on time I see a few negative reviews rest assured this is bots and fake reviews from the big company's scooters solid

From the owner: Willsha Pools offers pool construction, remodeling, plaster, servicing and equipment repair.read more

Michael came out and gave us an estimate on cleaning the swimming pool tile, grouting loose…read moreflagstone around the pool, waterfall and around the Koi pond, tear out some old slate tile and power washing. He gave a very reasonable quote for all of the work. Michael and his team completed the work in two very full days. I am very pleased with all of the work that was done. The pool, waterfall and Koi pond looks vibrant and fresh again. Besides doing great work, Michael is very good on follow up and keeping us informed on what he was doing.

From the owner: Mastic replacement, tile, grout, and coping replacement for pools/hot tubs/ koi ponds…read more Wet seal outdoor rock, flagstone and other walkways. Have cracks in your walkway, driveway, deck, parking lot, any cement surface we can fill with mastic to help keep any water out this making your area last longer. A much cheaper option than replacement. We clean and apply a non slip cooling product to outdoor surfaces- this is especially great for pool areas.

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

Highly recommend. Hired to come out and clean the pool deck. Work was done and met my expectations…read moreand had zero issues. Thank you.

Last year we had an inground pool built and struggled through the year with the upkeep. Going out…read moreevery few days and skimming for leaves and bugs was one thing, but fighting to keep the water clear became too much. We ended up closing our pool down earlier than we wanted and after taking the cover off a month ago we were greeted with a filthy, green mess. It wasn't easy as the first trip out he spent the better part of the day dissembling and completely cleaning out the pool equipment. There were clogs in several areas from leaves that had blown into the pool and the motor was not running efficiently to move water. In just a few weeks Stefin with Near Southside Pools has the water clear again. Against my better judgement (only because the water was still cold) my son was in the pool this last weekend. Really looking forward to the summer where where will be able to just enjoy the pool and not have to worry about the maintenance.

There is a reason why they can't get above three stars on Yelp. The owner has a pretty bad…read moreattitude. Which sucks because he has some really hard workers. I would not recommend. My suggestion is that the owner take a step back and higher someone who is actually interested in customer service.

The pool service technician, Payton, was courteous and prompt. I took him out to the pool…read moreequipment to describe the problem and he had it diagnosed before I finished my sentence. Highly trained and professional. He's a fine young man and I would definitely call on this company for any future pool service or repairs.