We've been using pirate island pools for over 5 years and hands down they are the best! The care…read morethey show with their customers is A+. We get a weekly summary of what's been done with pictures and any repairs needed are immediately reported. They never upsell you! Carlos (our weekly service technician) is amazing! Always friendly, professional, and knowledgeable.

I have been a customer for many years. All the staff and tecks are extremely helpful and…read moreknowledgeable. My pool teck is Joe Harrington and he is great-- very knowledgeable and always explains any issues if they arise. He treats my pool as if it were his own and together we are keeping this" old" pool running and looking good.

We are very happy with the great job Corby did to repair our pool pipes and equipment after the…read moredamage from the ice storm. Super nice , knowledgeable and reasonable ! We highly recommend them ! Roy and Pam Smith

I was referred to Chris via one of the Facebook groups. We were in the middle of closing our house…read moreafter the TX winter storm hit. Closing was delayed for 3 weeks because of plumbing and pool issues from the freeze. There was this specific part that everyone seem to be looking for. It was a hard find, but during the time it took to get to the sellers to fix the pool, I reached out to Chris and he said he had used part that was still good. He was willing to help us by letting us "borrow" the part until the new one arrived. By doing this, it allowed us to get the pool running and get the other issues fixed. We were able to close on the house that week. On top of that, he dropped off the part and picked it up. This is an extreme act of kindness. He doesn't even know who we are. He didn't demand or ask us to use his service. Most people would say we have to use their service to get the part. We didnt because the seller used their own pool guy and the guy was already involved from the beginning of the process. The people in the FB group highly recommended Chris because he came to fix their pool and their neighbors' pools. Everyone was having pool issues and it was so hard to get parts and for someone to come out. I really appreciate Chris for his generosity and for helping a stranger. We will be using him after we move into our house. This says a lot about someone. I hardly post reviews but I do when they did something super awesome and kind. Thank you so much, Chris!!!

The Best! Bryan and Ryan from Select Pool Services far…read moreexceeded our expectations. The men are knowledgeable, attentive to customers' needs, and provide exceptional service. We replaced the pool pump and the configuration of the plumbing that connects to it. The job was done right the first time. Select Pool Services has our unwavering confidence and loyalty for their expertise in servicing and replacing pool equipment. Additionally, the men are good communicators, skilled problem solvers, with superb people skills.

We had used this company for years and never had an issue. That all changed after the freeze…read morehappened. I know parts were scarce and companies were over worked so we were very understanding that there wouldn't be an immediate fix. It took awhile for them to come out but that was still understandable. This is where it goes from run of the mill delay to an outright series of lies and waste of time. When our normal technician came out he began his work and I told him to let me know if he needed anything. After awhile he brought me outside and I could see that there were some parts on the ground. He told me he needed to go get a part and he would be back shortly. Okay cool so I waited as I had cleared my schedule to make sure if anything came up I'd be there. At the time I didn't realize it but he didn't specify what part it was that he needed. It was just a part and he never returned. To this day he has never returned and that was back in March. I called the main office and spoke with the supposed owner who said he would personally come out and see what's going on. He never came and stopped returning all phone calls and emails. Having no idea what part was needed or what stage of fixing the problem he was originally in I couldn't figure out how to fix it. Today as of writing this post is the first time we were able to get another company out to work on the pool turned swamp. So after paying this company thousands to replace some things a couple years prior we now have to pay a different company to replace things that wouldn't have been ruined if they would've done their job or at least let us know what the issue was. So before you give them a chance I want you to know exactly who you're dealing with.

We had Right Way completely replace all the tiles on our pool Nov. 2021, seemed good at the time,…read morehowever last year the tiles started falling off again after just 4 years. We did discuss with them last spring fixing the ones that fell off, they gave us an estimate for repair, which we felt was too high as the tiles had never been applied properly to the pool wall. See the pictures of what we are seeing today all of the tiles will likely fall off as the year goes. Based on research, pool tiles should last and stay in place at least 10-15 years or more if applied correctly, these didn't even make it half way. I really expected a quality job from them, but I guess not. See pictures of how the tiles are looking today.

If you are tired of talking to your pool guy, and receptionists who can only take a number and have…read morethe scheduler call you back, try KYLIE. She is sharp, has all the answers (can schedule on her own, apparently, and knows what the leak detection report costs and even what it would cost (as I suspect is necessary) to replace my skimmer, which has a big crack in it. She sent FORREST to do the leak detection, and he did the skimmer replacement. I think I still have another problem, which he couldn't find, but I'd rather wait to know for sure anyway. He was honest in telling me, Kylie confirmed, and I'll wait until the ground (at the edge of EML lake) dries in the summer, and the leak may get worse. On repair day, Forrest showed up on time, and he and his helper were personable. Oh, and check out troublefreepool.com. There is a way to do a COMPLETE JOB HERE. NOT JUST DRIP SOME DYE IN, OR SAY "MAYBE ITS....". You need all the plumbing plugged, pressure test, and listen for sounds with a microphone below the patio.

Our pool remodel was seamless and produced a beautiful final product. During the design and…read moreproposal phase Craig answered all of our questions (even if we asked multiple times) and seemed to genuinely care that we got exactly what we wanted. Some of his ideas, like a spray deck, transformed our pool deck. He gave us many tile and plaster options and never tried to persuade us to use a more expensive product. During construction the workers were always courteous and kept our backyard clean and uncluttered. They worked quickly and efficiently. I would recommend Craig to anyone thinking of remodeling their pool. He was always courteous and professional, including answering questions after work was complete. We love our new pool!

Craig Cameron of Natural Water Environments was highly recommended by my brother, as Craig…read moreremodeled his pool a year ago and was very pleased with the quality and service he received. We had hired a local pool company from Plano to remodel our pool and had to fire them due to lack of performance and poor workmanship. When we reached out to Craig and explained the situation to him, he was very empathetic about what we had gone through with the other pool company and he reassured us that he could repair the damage and remodel our pool. As an experienced, licensed pool contractor, Craig pointed out the improper techniques that the other pool company was utilizing to remodel our pool and explained the problems that we would have encountered. Craig was able to start our pool remodel ahead of schedule and we were swimming two weeks later. The pool looks even better than we expected and we are very appreciative of Craig for taking on the mess that another pool company left behind. We would highly recommend Natural Water Environments. They are a licensed, professional, knowledgeable and experienced pool contractor. Learn from our mistake, always use a licensed pool contractor and check their references.

Wish I could leave a TEN STAR rating. David at Splash Haven has saved our lives more than once. He…read morecame in and finished a pool that another contractor has abandoned after taking our money and did an amazing job. He's honest, fair, hard working and a pool expert. But even more than that, he shows up! Even after a year, he responds to questions, jumps in to fix any little problem that arises. And so many people, when asked about our builder, know his name and his reputation. We aren't the only ones who have had an amazing experience with Splash Haven Pools. If we ever have the opportunity to build another pool, Splash Haven pools will without a doubt get the job.

Very bad customer customer service. Doesn't return your calls. They don't train their employees…read morevery well and say they clean baskets and don't. Don't waste your money with this company.

I highly recommend this company! Zack is great!…read more I needed my pool pump motor replaced, pool light replaced and a 30 year old heater to be removed. I sent requests for bids to 5 companies on Yelp and 4 of them kind of blew me off... ya know... send us pictures, send us your personal info... blah blah without any commitments to come out and look. Zack was straight forward and said when he could be out to take a look with a free estimate (sat morning). He was running a little late when he came out but was courteous and notified me ahead of time that he'd be a little late... so no big deal. He was very reasonable with his pricing (I had already looked up the pricing for parts before he got there) and was very happy he didn't try to up sell me or pad his labor costs. I said: great, when can you come out? Expecting him to say in a week or two (like the other pool companies usually do). Nope. He said: Monday afternoon. I was thrilled with the quick timeframe. He showed up on Monday and got to work. He got the light replaced first (which was no easy task... the ledge on that side of the pool is raised several feet higher which makes it difficult to access the light without getting in the water). Not only did he replace the bulb but also the housing and cable that ran under the cement to the light switch. Then he took out the 30 year old heater (that sucker weighed over 100lbs easy) and it's 100 degrees out today... also not an easy task. He fixed the pipes and then started working on the motor. He got that installed and the thing is sooo much quieter than the old one. As we were looking at the pump we noticed some water leaking from one of the connections into the pump. So he says that he can fix that (mind you, it almost 6pm... I'm sure he wanted to go home and get out of the heat, but he took the extra step to give exceptional service). He went to his truck found a new seal and fixes the connection. Didn't even charge extra for it. Really, really happy with his performance! World class service! Will definitely use again!

Aqualine Pools in Azle delivered outstanding service. My pool equipment had a leak and a cracked…read morebooster pump, and other companies told me it would be a two‑week wait. Aquialine sent Brian O'Neill within a week, and he fixed everything quickly and professionally -- even got the repair covered under warranty. Excellent team, excellent service. Highly recommended.

Charged me several hundred more than quoted for on a pool clean out... then complained I didn't pay…read morefast enough and auto charged my card on file... After going with a different company to install my pool tile and pebble tec because they were about 10k dollars cheaper I was filling up my pool and noticed as I was cleaning the filters, all my lines were still clogged with mud and slime that was originally supposed to be cleaned out when the charged me 1500 bucks to do it.. no my pool is full of clean water and the lines have this crap in it!! (I bought the house with the pool looking swampy already)