Very bad customer customer service. Doesn't return your calls. They don't train their employees…read morevery well and say they clean baskets and don't. Don't waste your money with this company.

My pool pump motor died on Black Friday of Thanksgiving weekend. Ugh!!…read moreI immediately called who I had used before, which was Mid Cities Pools who claimed to be open. But never heard back. I'm actually glad I found Pony Express instead. I liked working with Zach the owner. He is easy going and polite and did use his mask when I was around too. I asked for an estimate ahead of time and he had no issues giving one. That made selecting his business over others very easy. He also will let you pay via credit cards or cash/check. Again very easy to work with over others. When Mid Cities Pools never called back on Friday or Saturday, I started worrying about the freeze warnings I heard about coming on Sunday. The one thing I did learn is no one could actually replace the motor on a Sunday, or at least none that would work in the Mid-Cities area. Because of the freeze warning, Zach offered to at least come out and bleed the lines in case of freezing. I felt that was such a cut above others. I ended up not having him do that, but I can tell you that after finding out how few pool repair companies work on a Sunday in a major cities like the DFW area, I was shocked I couldn't pay anyone extra even to do the work. So pray you don't have pool motor issues with a freeze coming on the weekend. I would have given Zach 5 stars if he could have replaced the motor on Sunday. But I would give 4 1/2 if I could. I'm not sure how with Yelp. In the end I found the Pony Express's pricing and the length of time it took for Zach to complete everything to be right on point with what Home advisors and Angie list said it would take. Bottomline around 3 hours of labor(include drive time) with the pump motor ran $535 w/tax. Again, that was at the reasonable rate listed by Home Advisor and Angies List. I had one company price me $1200 and not even for getting it in an emergency on Sunday either. That would just be the price. So as you can see I really looked into finding someone to do the work and for the going rate. Zach was that person. I even plan on having him come back to fix another issue I was starting to have with my automatic chlorination system. He was able to look at it and give me 2 options for fixing it. My pool was installed in 2000 and this is the original system. The motor was more than 10 years old so I knew it would go soon. All in all I'm happy I found a new pool company to use, because even after calling and leaving more than one message for Mid Cities pools(one on Friday at 1pm and one on Saturday too) they finally called back on Monday. They called to say they no longer do pool equipment repairs. If they had a voicemail system and not an old answering machine they might have gotten my message on Friday and called me back ASAP. I left messages on both their phone lines too. Remember this is late November with a freeze warning coming that had me starting to panic. Mid Cities just did nothing during working hours and their machine didn't say they were closed on Friday either just closed over the weekend. I honestly think you will be very happy if you use this company. Zach really was very knowledgeable too. Thanks Zach for a job well done.

The worse...buyers beware! This is an unethical business owner that doesn't complete his projects…read more We started a pool build in the summer of 2024 that is very incomplete but unfortunately, paid in full. Therefore, he is nonresponsive and when he does respond it's usually a lie! I'm aware of several other customers in the same situation....pool started but incomplete with no plumbing, electrical or pool equipment being delivered. This is theft and being pursued through law enforcement and court proceedings. My best advice to anyone looking for a pool vendor, stay clear of Ray Lozano and Omni Pools/Kalcon Projects of Benbrook, TX. He will spend your money elsewhere and will NOT finish the job. Fraud!

The reviews on this site are the polar opposite of my family's experience. We started a "remodel"…read moreproject and wrote the first check in February. Eight months and 70k later we still have work that's not completed, one feature has been torn apart for months and equipment not delivered. I have repeatedly tried to engage Ray to complete the work but haven't heard from him in weeks (which is normal). It took a letter from our association to get Kalcon and Omni Pools to remove all their construction debris from our yard which literally sat there for several months. Buyer be very aware, I have found Kalcon and Omni pools to be dishonest and very willing to take money without performing the services promised.

Highly recommend. Hired to come out and clean the pool deck. Work was done and met my expectations…read moreand had zero issues. Thank you.

Last year we had an inground pool built and struggled through the year with the upkeep. Going out…read moreevery few days and skimming for leaves and bugs was one thing, but fighting to keep the water clear became too much. We ended up closing our pool down earlier than we wanted and after taking the cover off a month ago we were greeted with a filthy, green mess. It wasn't easy as the first trip out he spent the better part of the day dissembling and completely cleaning out the pool equipment. There were clogs in several areas from leaves that had blown into the pool and the motor was not running efficiently to move water. In just a few weeks Stefin with Near Southside Pools has the water clear again. Against my better judgement (only because the water was still cold) my son was in the pool this last weekend. Really looking forward to the summer where where will be able to just enjoy the pool and not have to worry about the maintenance.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

Absolutely the rudest company. Guy told me "I was stupid." What company calls a customer stupid?…read more Had a puddle by the pool equipment. I needed an estimate on what it would cost to fix the problem. They didn't give me an estimate, but I wouldn't of used them after he called me stupid, didn't tell me the problem but sure wanted the $495. They did nothing about repairing or identify the problem. I wouldn't recommend them at all.

They have done a couple of repairs on my pool. I noticed I was losing water quicker than I should…read moreof during the winter months that I never should of been losing. As if wasn't hot for extra evaporation, etc. They fixed the 2 separate leaks they found and the water has remained constant ever since. James the owner did the repairs personally and I couldn't be more pleased. Thanks James!