Our experience with Omni Pools & Patios, also known as Kalcon Projects/Kalcon Construction, under the ownership of Ray Lozano, has been extremely disappointing and unprofessional.
* It has been over a year since our initial contract was signed, and despite being paid in full since November 2024, our project remains incomplete.
* The plaster/pebble finish was installed before pool equipment was ever in place, resulting in standing water that has left severe, permanent staining on the finish.
* The pool leaked excessively, flooding our backyard, with no urgency or clear communication from the company to resolve the issue.
* The mastic around the pool was never installed.
* We still have no functioning lights, as the light conduit was improperly measured prior to piping, a basic oversight that has yet to be corrected.
* A table was delivered incomplete--only the top arrived, with no proper hardware or support pole. Instead, a piece of PVC pipe was used as a placeholder. In addition, the bench was mismeasured, forcing the table to sit far too high in order to clear the water.
* The waterfall is constantly running off to the side and into our landscaping rather than into the pool.
* To make matters worse, we have become aware that multiple other customers are experiencing the same problems. In fact, during this process we even had people knocking on our door after we all received a letter from Garland Law Firm seeking to place a lien on our pools due to non-payment by Mr. Lozano to the subcontractor who completed the gunite work.
This entire process has been marked by a severe lack of good faith, communication, and professionalism. Considering that Mr. Lozano claims to have been in business for over 30 years, the lack of professionalism, attention to detail, and proper communication is both surprising and deeply disappointing.
I would strongly caution others to think twice before contracting with Omni Pools & Patios / Kalcon Projects and Ray Lozano. Our experience has been a costly, stressful, and ongoing ordeal that no customer should have to endure. read more